MARIANNE MCCARTHY 21 Webster Street, Valley Stream, New York 11580 mma6f362@westpost.

net * 516-872-7171 H * 516-417-2092 C TELECOMMUNICATIONS AND HUMAN RESOURCES MANAGEMENT Project management * Labor Relations * Contract/ Benefits Administration Dynamic management professional with expertise in labor relations; project manag ement and administrative and HR leadership, providing motivation and strategic g uidance in union-based environment. Define, implement and adapt staffing, schedu ling, and policies / procedures to meet changing organizational needs. Expertise administering benefits, including managing responses to employee inquiries and providing training; practiced payroll manager. Adept problem-solver, providing s olutions that improve functioning throughout organization. Recognized for high-l evel acumen in operations analysis, ensuring seamless, efficient workflow that r esults in meeting all deadlines and customer requirements. Labor Relations exper tise and grievance handling procedures at the third level of the grievance proce ss. Strong analytical skills in labor contracts and negotiations. CORE COMPETENCIES * Motivational Leadership * Staffing Analysis & Recruitment Initiatives * Informational Presentations LABOR RELATIONS CONTRACT ADMINISTRATION * Financial Administration * Team Building * Regulatory Compliance PROFESSIONAL EXPERIENCE VERIZON COMMUNICATIONS - Brooklyn, Queens, Long Island, NY 1990 - 2009 Manager, Network Operations, 2000-2009 Supervisor - Lead Administrator and Force to Load, 1996 - 2000 Customer Service Representative and Supervisor, 1990 - 1996 Leading up to 120 direct reports and 500+ indirect reports in union environment, develop and execute staffing strategies, including development and management o f scheduling and vacation planning. Communicate with employees, management teams and executives across all departments; oversee payroll and ensure corrections a s necessary. Plan and manage budget. Administer benefits and provide information in response to employee queries. Ensure compliance with policies, procedures an d diversity strategies. Develop and deliver presentations; ensure all deadlines and customer needs are met. Key Achievements: * Engineered performance improvement among technicians and grew a cohesive team that consistently achieved project completion prior to deadlines and under budge t. Oversaw acceptance testing of vendor installed equipment. * Planned and conducted audits in 4 central offices, identifying and seizing cos t-reduction opportunities * Managed or implemented one or more projects by managing teams and their assign ments. This required system implementation and integration to deployment. Focusi ng on quality, proactive risk management under budgetary constraints to deliver milestones. * Conducted periodic performance evaluations for team members * Responsible for managing the implementation of many business critical projects , ensuring they are delivered to specifications, on time and under budget. * * * * * EDUCATION AND CREDENTIALS Degree Candidate-Master of Arts, Labor Relations / Public Policy State University of New York - Albany, NY Bachelor of Science, Business / Management / Economics, 2000 State University of New York - Albany, NY Certifications Contract Administration (Master), Cornell University, 1999 Project Management (Master), George Washington University, 2001

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