Brian Hook 108 Yorkshire Court Nashville, TN 37211 615-566-9898 bh114acae@westpost.

net Accomplished Operations Professional VP, Operation Director of Operations General Manager Hands-on, results-oriented operations professional, who builds strong teams thro ugh clear communication and managing to performance metrics. Known for crafting and implementing successful collaborative strategies to improve operations, cont rol cost and drive revenue and profits. A strong proponent of establishing "best practices", setting goals, and leading the implementation of sound business str ategies. Possessing a record of year over year revenue growth and profitability. Adept at building teams that exceed expectations. Open to a variety of industr ies and roles. CORE COMPETENCIES Strategic & Tactical Planning * Leadership/Team Building * P&L Management Operation Management * Start-up Ventures * Budgeting * Sales Management Relationship Management * Cost Savings Initiatives * Contract Negotiations Process Improvement * Purchasing * Training & Development Strategic Partnerships * Revenue & Profit Growth PROFESSIONAL SKILLS OPERATIONS * Directed and managed 30+ employees including recruitment, staffing, training, and daily problem solving. * Entrepreneurial minded, with experience in startup of new companies, business plans and budgets, legal and contractual issues, accounting, IT infrastructure a nd software selection, and operational integration. * Accountable for managing and directing all aspects of operations including sal es and profit growth, forecasting labor needs, wage management, scheduling, expe nses and loss prevention. * Decreased operating expenses through organizing resources, reviewing all vendo r contracts, and streamlining operating processes and systems. * Through focus on employee training, customer service, and manager accountabili ty, increased revenues, efficiency and safety. * Consistently communicated with executive leadership and peers to present findi ngs and drive consensus into a set of concrete recommendations on the best cours e of action at each level.

Page 2 / Brian Hook OPERATIONS (continued) * Reduced losses down to .02% of total sales through the installation of new pro cedures and rigorous employee training. * Served as a key integration point relative to gaining and sharing insight into trends with executive leadership. * Known for competing successfully against larger, better known competitors. * Highly experienced establishing priorities, meeting critical deadlines and coo rdinating functions that are vital in achieving company objectives. REVENUE GROWTH * Headed an 8-person sales team that exceeded revenues, year over year.

* Created strategic and tactical plans to develop markets and to secure the mark et drivers necessary for growth, penetration and the achievement of revenue targ ets. * Developed, implemented, and managed sales, resulting in consistently exceeding revenue goals, year after year. * As District Manager, gained recognition by turning around low-performing locat ions, resulting in record-setting sales and earnings. TRAINING * Created comprehensive strategies, designed to develop, train and equip associa tes on a variety of areas. * Utilized team-building strategies, including coaching, constructive feedback, with and emphasis on training and development. CUSTOMER SERVICE * Ensured that all personnel provide excellent quality service to customers. * Addressed problems quickly and furnish efficient solutions. * Continuously promoted organization by cultivating and developing lasting custo mer relationships. MARKETING / PROJECT MANAGEMENT * Created and executed strategic marketing plans that drove awareness and strong revenues with both commercial and consumer customers. * Accustomed to directing and monitoring projects to ensure that the client and organizational goals and objectives are achieved. * Proven ability to lead and manage cross-functional teams, delivering projects on time and within budget, resulting in improved efficiency, responsiveness, and customer service. * Conceived and implemented creative strategies and tactics to consistently achi eve success, year after year Page 3 / Brian Hook RELEVANT EXPERIENCE WINDOW REVISIONS, LLC 2004 - Present An authorized 3M Dealer, providing commercial and residential window products an d services. Vice President of Operations THE KROGER CO. 2003 - 2004 The nation's largest traditional grocery retailer, employing more than 334,000 a ssociates, with 2,461 stores in 31 states. Management / Operations WILSONS LEATHER 2000 - 2003 A leading specialty retailer, with more than 763 stores in 46 states and Canada. Store Manager Area Manager ADDITIONAL * Member of Bethel World Outreach Center * Board Member and website developer of Home Owners Association * Youth Camp Counselor