The publicly managed city

Government BY the people !!

Ashwin Mahesh

Rapid urbanisation
9 million already live in the city. An additional 200,000 people move into the metropolitan area each year.

Central Government
Urban Development Housing Foreign investment Environment Transport

State Government
Urban Development Transport Traffic Police Emergency Planning Utilities Housing (regulation, schemes) Public transport Metro (with Centre)

Municipality
Road, footpaths, drains Utilities Building bye laws Point of contact for citizens

So, where do we begin?

The usual practice

a regional view identify who

should do what

must begin now

of law must deliver value to citizens must measure progress regularly

must have the force

Integrated planning
Roads, Traffic and Transportation Public Safety and Security Urban Poverty Alleviation Heritage Water and Sanitation The Urban Environment Education Public Health Power Housing Tourism Financing Bangalore

The bottom-up approach

Starting points
Greater powers to local governments Focus on neighbourhood development The information technology revolution Our experience with mobility

Tele-density from mobile tower network

GPS units on city buses, other vehicles

Police traffic cameras at junctions

Integrated view of live traffic conditions

Accessible free through SMS

Carpool: Matching by location, time

Violation reports through SMS

Blackberry-powered enforcement

Asset management
Cameras, signals, modems monitored 24x7 Downtime leads to automatic SMS alert to crews Resolution time monitored for performance Escalation matrix for unresolved issues

Mapping accident hot-spots

Mapping accident hot-spots

Hosted platform - capabilities

Display real-time traffic conditions Query bus schedules and timings Track public buses Match carpool partners by location, time Display feeds from police cameras at junctions Find directions around the city Provide travel time estimates Query fines against vehicles over SMS Query vehicle ownership data for second-hand buyers Display locations of public offices Show parking availability at malls.

Bangalore Transport Information System

Indias first Traffic Management Centre

Direction-based bus services

along with significant fleet expansion

Junction redesign

Ducting utilities on 14 arterial roads

A dedicated budget for footpaths

Metro-Zone footpaths 30km this year

We now have a growing culture of public input and participation in mobility planning.

Similar explorations in other domains?

Public Safety and Security Urban Poverty Alleviation Heritage Water and Sanitation The Urban Environment Education Public Health Power Housing Tourism Financing Bangalore

Bangalore Environment Portal

Air Quality Biodiversity Solid Waste Ground Water Green Cover Energy Water Supply Water Quality

Safe Bangalore

Election Information

Bangalore Tourism and Heritage

Points of interest Directions Event alerts in your area Documentation Awareness

Industry cluster analysis

What is our city/region good at?

Aerospace Information Technology Health care Garments Education Machine Tools

The publicly managed city

- A common technology backbone - Linkages to non-technology interventions - Creating the commons - Government BY the people

Development of Technagara platform

Technologies and tools in domain systems

- Spatial MIS - Mobile client - GPS Track and Trace - Project Management - Scheduled alerting - Spatial alerting - Video analytics - Identity-based permissions

- Issue tracking - Listings - Discussion forum - Database search - Candidate information system - Document storage - Opinion Polls and Results

Data collection
The organizational structure of different departments in a city The ongoing projects in each department Announcements and initiatives from different departments Jurisdiction maps, office locations, and service centers Documents and Forms Most common issues in each department

Identifying commonalities
Organisational
Zones and Offices Hierarchy of organisation Structures under management (built, natural) Budgets

Functional
PR and program announcements Grievance redress, Project management Forms and Documentation, Data Storage Issuing fines RTI responses

Integration
Building generic MIS tools to handle similar/common functions Map-enabling the features wherever appropriate Designing the architecture of information storage, retrieval and presentation. Integrating different tools into a single web view Designing databases for department-specific data Testing and Iteration

Hosted platform for use by any city

A deployed platform in a few easy steps

A homepage for each department, domain

A homepage for every agency

BBMP - Municipality BWSSB Water Board BESCOM Electricity Utility BDA Planning Authority BMRCL Metro Rail BMRDA Regional Planning Authority Bangalore One Citizen Service Center Bangalore Traffic Police

For each agency

About Office Locations Personnel Jurisdiction mapping Budget / Annual Report Projects Forms Issues and Tracking Weekly reports to H.O.D. Management Platform (domain specific)

A homepage for every domain

Roads, Traffic and Transport Power Environment Tourism Water and Sanitation Health Education Housing Tourism Economy Law and Order

A homepage for every ward

Ward map Offices of each city agency Elections and corporator info. Ongoing projects in the ward Issues in that ward RWA listings Ward budgets Ward committee meetings documentation

On the horizon
Social networks Mobile version Public idea generation Local commerce directories Simulation platform Constituency management toolkit