Table of Contents

TOPICS

PAGE #

Acknowledgement Letter of Transmittal Executive Summary

01 02 08

1. Introduction & Objective of Studying the Organization 2. Role of Sector and the Organization y Commercial Banking in Pakistan

09 14 15 21 22 23 33 34 41 45 48 51

3. History of Muslim Commercial Bank y y y y y Historical Background of MCB Privatization of MCB Vision and Mission Statement Values and Functions of MCB Awards and Achievements of MCB

4. Organizational Structure y Planned Design of MCB

5. Organizational Structure of Human Resource Management (HRM) Department

6. Human Resource Management Process in the Organization 6.1 Human Resource Planning and Forecasting y y y HRP Process Forecasting HR Requirements Methods to Forecast HR Needs

54 55 55 56 56 57 62 62 63 65 71 73 80 84 85 91 94 96 99 100

6.2 Employees Recruitment and Selection y Sources of Candidates a) Internal Sources b) External Sources y Employment Selection Process

6.3 Training and Development y y Training Need Assessment Employee Development

6.4 Performance Management y y Setting performance standard and Expectations How performance Reports are Written

6.5 Employee Compensation and benefits y Types of Compensation and Benefits

6.6 Organizational career Management y Employee Job Changes

 Job Changes within the Organization y y y Promotion Demotion Transfer

103 103 104 105 106 106 107 108 109 110

 Separations y y y y Layoffs Termination Retirement Resignation

7. Labour Management Relations

8. Critical analysis of the Theoretical Concepts relating to Practical Experience 115 y y SWOT Analysis PEST Analysis 115 118 120 125 128 131 136 137 138

9. Policies of MCB 10. Self- Experience 11. Conclusion 12. Recommendation and Suggestions 13. References 14. Abbreviations 15. Appendices

LIST OF TABLES

Table No.

Description

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Table-1: Table-2: Table-3: Table-4: Table-5: Table-6: Table-7: Table-8:

Bank Position in 1973 Bank Position in 2000 Scheduled Banks Compliance Status of MCB Pattern of Shareholdings Board of Directors Corporate Profile of MCB Absolute Category Rating

18 19 20 28 30 31 32 88

LIST OF ILLUSTRATIONS

Figure No.

Description

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Figure-1: Figure-2: Figure-3: Figure-4: Figure-5: Figure-6: Figure-7: Figure-8: Figure-9: Figure-10:

Organizational Hierarchy of MCB Branch Network of MCB Divisions of MCB HRM Department of MCB Recruitment Process Training Process Elements of Performance Management System Organizational Reward system Individual Career Path Labour Management Relations within Organization

47 48 49 53 59 72 93 95 102 113