Mahmud Monjur-E-Khoda

2/49 Mosely Street Strathfield NSW 2135 Mobile: 0423 868 232 Email: mahmud_shourov@hotmail.com Career Objective
To establish a strong base within a reputable organisation which offers the opportunity to utilise and develop my skills, together with the prospects of growth and potential leadership positions.

Personal Skills
Policy implementation and Review Recruitment, selection and induction Dedicated to every goal Computer literate Excellent communication skills Efficient time management skills Coordinating Staff Training Record keeping / data base entry OH&S Certificate o Data entry Advance skills(45wpm and 8,000ksph) o Oracle (Solaris/Fusion middleware 11g/Datebase) experience o MYOB accounting plus+ version 19 advance skills o Microsoft Office 2010 advance skills o Work pro trained (CIN- 256415, PIN- 80039) o Experience with PowerPoint Presentations o Experience using Publisher o o o o o o o o o

Education
Secondary Education Higher School Certificate Cornell High School Central, Sydney 2010 Advance Diploma in Business & Management Martin College Darlinghurst, Sydney 2011-Current Certificate IV in Fitness Fitness institute Australia Sydney, NSW 2000 2011 Responsible Service of Alcohol Responsible Conduct of Gambling

Tertiary Education

Certificates

Employment History
09/06/11-Current Customer service agent/Sales consultant Danoz Direct

Responsibilities include:

Outbound warm & cold calling (include cross sells & up sells ) Check warranty claims for validity Receive inbound calls from customer. Give customers general inquires Take order from customers and place it in the system. Deliver excellent customer service at all time Take manual order from customers Fix declined payment Data entry in the system Make money back process for customers Update customer database everyday Help customer to chose the right product from our database Client Liaison Meeting KPI targets Deliver productivity improvement Processing warranty claims with Danoz direct authorised service distributors Deliver productivity improvement Train new sales consultant

25/08/10 31/05/2011

Sales/Marketing Team Leader

Action AID.

Responsibilities include: o Acquiring new customers by face-to-face presentation o Understanding of the market and customer o Understand and develop long term business vision o Client Liaison o Meeting KPI targets o Deliver productivity improvement o Ability to create and execute a sales plan o Represent various clients on different mediums of marketing o Meeting client satisfaction o Coordination and planning of budgets, people and time management o Accountability for brands performance & working closely with sales team o Meeting targets, requirements and goals to improve the overall sales process o Event administrative support o Keep attendance at all meetings o Assign sales territories o Set personal and business goals o Establish training programs for the sales representatives o Ability to think outside the box o Advance computer skills

15/10/10 - 26/01/11

Site Labourer/Cleaner

CNA Constructions

Responsibilities included: o Organisation of labourers on site o Demolition o Cleaning o Lifting o Company representation and quoting

Languages
English, Bengal, Hindi & Spanish Fluent in speech, reading and writing.

Availability
Monday to Sunday 24/7

Referees
Name: Justin Alexander Workplace: Action AID Position: Team Supervisor Contact Number: 0401359846 Name: Golam Kabir Sujon Work place: Woolworths (Balmain Store) Position: Site Manager Contact number: 0287985037, 0431377854 Name: Brandon Davie Work place: Danoz Direct Position: Supervisor Contact number: 0409903240
Others are available upon request