KAREN ZGODA

LMSW
36 Birchwood Drive
Cheektowaga, NY 14227

(p) 617-823-2397
(e) karen@karenzgoda.org
http://www.karenzgoda.org

LinkedIn: https://www.linkedin.com/in/karenzgoda/

EDUCATION

BA Canisius College (1997)

Psychology major, Liberal Arts and Computer Science concentration

MSW University of Missouri-Columbia (1999)

Masters in Social Work, Planning & Administration Focus

PhD Boston College (2003-2014)

ABD Status
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TEACHING

TEACHING INTERESTS

• Research • Program • Human behavior

methods evaluation in the social
• Social policy • Field placement environment
• Macro social • Social • Community
work practice entrepreneurship organizing and
• Technology in and innovation collaboration
social work

TEACHING EXPERIENCE

Visiting Lecturer, Salem State University

Spring 2008 – Spring 2010, August 2020-December 2020
Courses Taught:
• SWK 101 – The Profession of Social Work
• SWK 380 – Research Methods
• SWK 410 – Social Policy: Theory & Action
• SWK 706 – Social Work Community Practice
• SWK 707 – Evidence-Based Social Work
• SWK 855R – Research Laboratory I
• SWK 856R – Research Laboratory II

Adjunct Instructor, Brandman University

May 2019 – July 2019
Online Course Taught:
• SOWK 505 – Social Welfare Policy Analysis

Online Section Instructor, Simmons College

May 2016 – December 2018
Online Courses Taught:
• SWO 441 – Social Work Research
• SWO 509 – Evaluation in Social Work Practice
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Visiting Instructor, Bridgewater State University

January 2014 – May 2018
Courses Developed:
• SCWK 399 – Social Work 2.0: Classic and Contemporary
Communication Skills
Courses Taught:
• SCWK 321 – Human Behavior in the Social Environment II
• SCWK 350 – Social Welfare Policy
• SCWK 375 – Data Analysis for Social Work
• SCWK 380 – Research Methods in Social Work
• SCWK 432 – Social Work Practice: Communities & Organizations
• SCWK 500 – Introduction to Social Policy: History & Issues
• SCWK 508 – Social Policy Advocacy
• SCWK 510 – Human Behavior in the Social Environment
• SCWK 511 – Human Behavior in the Social Environment II
• SCWK 540 – Introduction to Research Methods and Design
• SCWK 541 – Evaluating Practice

Course Writer, Cohesion

January 2016 – May 2016
Develop online courses as part of a team. Serve as content and subject-
matter expert, owner of the curriculum construction, and provide and write
course content.
Courses Developed:
• SCWK 542 – Human Behavior in the Social Environment

Continuing Education Course Developer, NASW Massachusetts Chapter

January 2016
Courses Developed:
• Interagency Collaboration

Community Education Instructor, Bunker Hill Community College

Spring 2014
Courses Developed and Taught:
• Community Organizing & Collaboration

Part-Time Faculty, Boston College

Spring 2011
Courses Taught:
• SW 747 – Research Methods
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RESEARCH

RESEARCH INTERESTS

• Technology and • Poverty and • Innovative

social media in class social work
social work • Social policy practice
• Macro social • Socioeconomic
work practice development

RESEARCH EXPERIENCE

Research Assistant, Charlestown Connects Project

January 2008 – January 2010
Charlestown Connects was an interagency collaboration project in the
neighborhood of Charlestown, MA, designed to affect change in public
safety, community mental health, education and jobs, youth and family
support, and human and physical infrastructure via collaboration.
• Developed and conducted evaluation research plan with Boston
College team and Charlestown Connects staff
• Conducted literature review
• Qualitative interview data analysis
• Wrote research reports with all teams

Research Assistant, Cash & Counselling Program

July 2007 – June 2008
The Cash & Counselling grant program has introduced participant-directed
programs into the Medicaid programs of 15 states. Cash & Counselling
gives people with disabilities, including older adults, the option to manage a
flexible budget and decide what mix of goods and services best meet their
personal care needs.
• Edited “Developing and Implementing Self-Direction Programs
and Policies: A Handbook”

Graduate Assistant, Boston College Graduate School of Social Work

September 2003 – May 2005
• Assisted department faculty in course and research pursuits
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WORK EXPERIENCE

PROFESSIONAL SERVICES

Consulting Editor
Information for Practice, http://ifp.nyu.edu/
2010 – Present
Information for Practice helps social service professionals throughout the
world conveniently maintain an awareness of news regarding the
profession and emerging scholarship.

Technology and Social Work Columnist

The New Social Worker Magazine, http://www.socialworker.com/
2009 – 2011

PROFESSIONAL EXPERIENCE

Director of the Care Center, Villa Maria College

May 2021 – Present
• Management and administration of the Care Center
• Assess, evaluate, conduct initial and ongoing case management
of college students
• Staff management and supervision, student intern recruitment and
supervision
• Develop resources and partnerships with community agencies,
businesses, and campus departments to aid students

Social Worker, Department of Children & Families, Lynn Office

July 2018 – October 2020
• Assess, evaluate, conduct initial and ongoing case management
of children and family services and needs.
• Develop, review, update and ensure implementation of strength-
based service plans for each child in care or custody including risk
assessment, safety plans and goals.
• Empower families to make stable commitments to children by
providing counselling and coordinating visits with biological
parents and/or guardians and other relatives; develop a helping
relationship and ensure supports and services are provided.
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Teaching and Technology Faculty Advisor, Teaching and Technology

Center, Bridgewater State University
September 2016 – May 2017
• Provide consultation services, support, and professional
development opportunities for faculty colleagues interested in
using technology for teaching and learning

Senior Advocate, Veronica Smith Senior Center

April 2006 – December 2007
• Provided information & referral services to seniors and their
caretakers
• Visited homebound seniors to assist with completing applications
for government related benefits and other community services
• Developed program to tutor seniors on computer use
• Maintained current files on government benefits, health care and
housing rules and regulations, community elder services and other
issues effecting elders and their needs

Connections for Tomorrow (C4T) Consultant, CTCNet (Community

Technology Centers Network)
August 2003 – August 2005
• Worked with Community Technology Centers (CTCs) to enhance
operational sustainability, outreach, and volunteer program
development
• Developed plans for outreach materials, community information,
and additional resources
• Developed volunteer program and strategies including program
structure, program management forms, outreach and recruitment,
orientation and materials for volunteer training programs,
management and supervision materials, volunteer recognition
materials, and additional volunteer program resources
Vista Support Coordinator, Consultant, University of Massachusetts-
Boston, CTC (Community Technology Center) AmeriCORPS *VISTA
Project
October 2001 - December 2002
• Assisted program staff and CTC Vista volunteers with program
management
• Development of VISTA Supervisor Tips to improve program
development
• Developed a project database, resource development, and
AmeriCorps *VISTA member development with members serving
at CTCs across the country
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Project Coordinator, CTCNet (Community Technology Centers Network)

August 2001 - September 2002
• Revised and edited the CTC (Community Technology Center)
Start-Up Manual, including soliciting over 60 contributions from
over 40 CTCNet members across the country
• Development and disbursement of resources to over 1,000
CTCNet members via email lists
AmeriCorps *VISTA, PowerUP Technology Project Coordinator, Boys &
Girls Club of Taunton
August 2000 - August 2001
• Assisted over 200 children on average per week, and Senior
Citizens, with technology skills while serving as an AmeriCorps
*VISTA member
• Creation of PowerUP ePals program

AmeriCorps *VISTA, Volunteer Coordinator, Supervised Child Access

Program
August 1999 - August 2000
• Recruited, trained, and coordinated volunteer monitors
• Developed training curriculum
• Created flyers, brochures, and newsletters to publicize and
market programs
• Researched funding sources and wrote grants
• Monitored supervised child visits
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OTHER PROFESSIONAL EXPERIENCE

Front End, Wine Shop, Cart to Curb, Wegmans

February 2015 – February 2021
• Customer service
• Cashier
• Grocery shopping and delivery

Specialist, Apple, Inc.

September 2010 – September 2014
• Sales
• Developed workshop team to provide education experiences for
customers
• Delivered group workshops
• Troubleshooting and developing solutions for customer’s needs

Student Assistant, Boston College Social Work Library

May 2005 – August 2014
• Assist library patrons with materials circulation
• Participate in library research projects as requested
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VOLUNTEER EXPERIENCE

#MacroSW Weekly Twitter Chat Founder, Chief Operating Officer

2014 – 2020, http://macrosw.com

Blogger Advisory Council Member

American Cancer Society, http://www.cancer.org
2009 – 2013

Online Chat Host and Bulletin Board Moderator

SocialWorkChat.org, http://www.socialworkchat.org
Technology Social Work Research Boards, 2008 – 2011
Chat Host, 2000 – 2006

Blogger on New Social Worker Blog

The New Social Worker Magazine, http://blog.socialworker.com/
2009 – 2010

Community Software Lab, http://thecsl.org/

Board President, 2007 – 2010
Board Member, 2006 – 2010

Advisory Council Member

ONEin3 Boston Mayor’s Young Bostonian Advisory Council,
http://www.onein3boston.org/
Young Families Subcommittee
2008 – 2009

Volunteer
MoveOn.org Boston Coordinating Council
2006 –2007

Secretary and Treasurer

Canisius College Regional Alumni Chapter
2003 – 2005

Computer Tutor
Brookline Senior Center
2005 – 2005
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PUBLICATIONS

PEER REVIEWED ARTICLES

• Folayan, S., Hitchcock, L., & Zgoda, K. (2018). Using Twitter in macro
practice, and reclaiming our social work roots. Reflections, 24(1), 56-64.

• Zgoda, K. & Shane, K. (2018) Digital literacy in social work education: A case
study incorporating technology and social media within the social work
curriculum. Journal of Nonprofit Education and Leadership, 8(1), 32-40.

• Silfen, K. & Zgoda, K. (2008). Evidence-based practice and library

instruction: An assessment of student reference lists. Behavioural and
Social Science Librarian, 27(2), 104-115.

• Mahoney, K., Simon-Rusinowitz, L., Simone, K., & Zgoda, K. (2006, Winter).
Cash and Counseling: A promising option for consumer-direction of home
and community-based services and supports. Care Management Journals,
7(4), 199-204.

BOOKS

• Zgoda, K. (2022). Active learning lessons, activities, and assignments for the
modern Social Work educator. Routledge.

BOOK CHAPTERS

• Hitchcock, L., Zgoda, K., & Battista-Frazee, K. (2019). #MacroSW: A Twitter

community of personal learning and practice. In L. Goldkind, L. Wolf, & P.
Freddolino (Eds.), Digital Social Work: Tools for Practice with Individuals,
Organizations, and Communities (pp. 216-233). New York, NY: Oxford
University Press.

• Zgoda, K. & Shane, K. (2018). Social justice 280 characters at a time: The
role of Twitter in social action. In J. G. McNutt (Ed.), Technology, activism, +
social justice (pp. 74-88). New York, NY: Oxford University Press.
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• Mahoney, K., McGaffigan, E., Sciegaj, M., Zgoda, K., & Mahoney, E. (2015).
Approaches to empowering individuals and communities. In B. Berkman &
S. D’Ambruoso (Eds.), Handbook of Social Work in Health and Aging (2nd
ed.). New York: Oxford University Press.

• Zgoda, K. (2007). When the white cane comes in handy: Helping older
adults navigate the health care system. In L. Grobman & D. Bourassa (Eds.),
Days in the Lives of Gerontological Social Workers. Harrisburg, PA: White
Hat Communications.

EBOOKS

• Grobman, L. & Zgoda, K. (Eds.) (2013). The New Social Worker Magazine’s
Back to School Guide for Social Work Students. Harrisburg, PA: White Hat
Communications.

NON-PEER REVIEWED PUBLICATIONS

Articles

• Hitchcock, L., Zgoda, K., & Battista-Frazee, K. (2016). Hashtags for Social
Work: Technology and Twitter Chats. The New Social Worker, 23(2), 34.
Retrieved from http://www.socialworker.com/feature-articles/technology-
articles/hashtags-for-social-work-technology-and-twitter-chats/

• Zgoda, K. (2008, Fall). Back to school resolution: Avoid common APA

mistakes. The New Social Worker, 15(4), 28-29.

• Zgoda, K. (2002, Winter). The space between: an interview with CTCNet

executive director Karen Chandler. Community Technology Review.

• Zgoda, K. (2002, Winter). Alive and well, not in Manhattan today as

planned. Community Technology Review.

• Zgoda, K. (2001, Spring). Can you sit with me at the computer: An

AmeriCorps *VISTA personal journey. New Social Worker Magazine.

• Zgoda, K. (2001, Summer). Click on over: a profile of the Boys & Girls Club
of Taunton technology center. Community Technology Review.
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Book & Software Reviews

• Zgoda, K. (2007). Application Review: HyperRESEARCH. Journal of

Technology in Human Services, 25(4), 109-113.

• Zgoda, K. (2007, Fall). Book Review: Age matters: Realigning feminist

thinking. The New Social Worker, 14(4), 28. Available online:
http://www.socialworker.com/home/Reviews/Book_Reviews/Book_Review
%3A_Age_Matters%3A_Realigning_Feminist_Thinking/

Columns

• Zgoda, K. (2009 - 2011). SW 2.0. Column focused on the role of

technology in social work. The New Social Worker. Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/.
Columns published:
§ Going where the client is: Exploring virtual clinical social work
practice. (2011, Fall). The New Social Worker, 18(4).
§ “I want you to be part of this experience”: How Kickstarter is being
used to build creative, social projects. (2011, Summer). The New
Social Worker, 18(3).
§ (Ctrl C) + (Ctrl V) = homework NOT finished. (2011, Spring). The New
Social Worker, 18(2).
§ It gets better: A YouTube response to anti-gay bullying and suicide.
(2011, Winter). The New Social Worker, 18(1).
§ Adventures ‘round the social work web. (2010, Fall). The New Social
Worker, 17(4).
§ Profiles in social work technology: John McNutt, Ph.D. (2010,
Summer). The New Social Worker, 17(3).
§ How to communicate with your professor. (2010, Spring). The New
Social Worker, 17(2).
§ Trending topics: Technology at the CSWE conference. (2010,
Winter). The New Social Worker, 17(1).
§ Social work? There’s a blog for that. (2009, Fall). The New Social
Worker, 16(4).
§ How tweet it is: Social tweeters. (2009, Summer). The New Social
Worker, 16(3).
§ CaringBridge: A valuable tool for social workers and those with critical
illness. (2009, Spring). The New Social Worker, 16(2).
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Edited Books & Manuals

• Calloway, S. (2017). How I passed the social work licensure exam and how
you can too: Why strategy & determination paves the way [Kindle version].
Retrieved from http://amazon.com

• O’Keeffe, J. (2009). Developing and Implementing Self-Direction Programs

and Policies: A Handbook. Completed editing work as part of research
assistant work for the Center for the Study of Home and Community Life at
Boston College. Available online:
http://www.bc.edu/content/bc/schools/gssw/nrcpds/tools/handbook.html

• Zgoda, K. & Stone, A. (2003). CTC (Community Technology Center) center

start-up manual. Available online:
http://www.vaservice.org/uploads/public/Resource_Library/Technology_Assi
stance/Community_Tech_Center_Manual.pdf

Infographics

• Silfen, K., & Zgoda, K. (2016). 10 Key Steps for Finding & Evaluating Journal
Articles for Social Work Research & Literature Reviews [Infographic].
Retrieved from: https://karenzgoda.org/2016/03/22/10-key-steps-for-
finding-evaluating-journal-articles-for-social-work-research-literature-reviews/

Media Coverage

• Clayton, L. (2017, March). NASW joins millions in march. NASW News, pp.
1, 11.

• Stories from the Women's March. (2017, January 26). Retrieved from
http://www.afeministforeignpolicy.com/blog/2017/1/25/stories-from-the-
womens-march

• West, R. (2016). The power of social media [Blog post]. Retrieved from
http://www.politicalsocialworker.org/power-social-media/

• Knight, S. (2015). Technology Trends: Social services software: Biometrics,

data security, and patient safety. Social Work Today, 15(4). Retrieved from
http://www.socialworktoday.com/archive/072115p30.shtml

• Knight, S. (2015). Technology Trends: Leveraging technology to improve

discharge planning and care coordination. Social Work Today, 15(2).
Retrieved from http://www.socialworktoday.com/archive/030415p8.shtml
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• Schuman, R. (2014, May). Confessions of a grade inflator. Slate Magazine.

Retrieved from
http://www.slate.com/articles/life/education/2014/05/why_professors_inflate
_grades_because_their_jobs_depend_on_it.html

• Zgoda, K. (2013, November 1). Graduate student Barbie [Blog post reprint].
Huffington Post. Retrieved from http://www.huffingtonpost.com/karen-
zgoda/graduate-student-barbie_b_4184482.html

• Grobman, L. (2012, Winter). Facebook and suicide prevention. The New

Social Worker, 19(1). Retrieved from
http://www.socialworker.com/home/Feature_Articles/Technology/Facebook
_and_Suicide_Prevention/

• Dorlee, M. (2011, January 12). A talk about upward mobility and technology
in social work. Social Work Career Transition Blog. Retrieved from
http://www.dorleem.com/2011/01/talk-about-upward-mobility-and.html

• White, S. (2010, February 9). More social workers, researchers using social
media to raise awareness. Contact Magazine, UNC-Chapel Hill School of
Social Work. Retrieved from http://ssw.unc.edu/contact/?p=412

• Online live chat room links professionals. (2008, April). NASW News, 53(4).
Retrieved from
https://www.socialworkers.org/pubs/news/2008/04/chat.asp?back=yes

• Zgoda, K. (2001, December). Notes from a Linux Installfest. Pambazuka

Newsletter, 47. Retrieved from
http://www.pambazuka.org/en/category/internet/4960

Podcasts

• Episode 231 - Dr. Allan Barsky: Practice Standards on Social Work and
Technology: Changes, Challenges, and Ongoing Debates. (2018, January
15). inSocialWork® Podcast Series. [Audio Podcast] Retrieved from
http://www.insocialwork.org/episode.asp?ep=231

• Episode 210 - Karen Zgoda, Rachel West, and Patricia Shelly: Promoting
Macro Social Work Through Social Media/Twitter Chats. (2017, February
27). inSocialWork® Podcast Series. [Audio Podcast] Retrieved from
http://www.insocialwork.org/episode.asp?ep=210

• Episode 199 - Karen Zgoda, Dr. Melanie Sage, Dr. Jonathan Singer, and Dr.
Lauri Goldkind: Technology-Mediated Assignments for Real World Learning.
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(2016, September 12). inSocialWork® Podcast Series. [Audio Podcast]

Retrieved from http://www.insocialwork.org/episode.asp?ep=199

RESEARCH SERVICE

Copy Editor, The Journal of Social Work Values and Ethics

Reviewer, Advances in Social Work
Reviewer, Journal of Nonprofit Education and Leadership
Reviewer, The Gerontologist
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PRESENTATIONS

PEER-REVIEWED PRESENTATIONS

Zgoda, K., Sage, M., Singer, J. Technology Tools and Assignments to

Support Digital Literacy. Council on Social Work Education (CSWE) Annual
Program Meeting, Dallas, TX, October 2017.

Shelly, P., Hitchcock, L., Zgoda, K., & Cummings, S. Pioneering the Grand
Challenges on Social Media as Macro Practice. Council on Social Work
Education (CSWE) Annual Program Meeting, Dallas, TX, October 2017.

Zgoda, K. Active Learning Strategies in Data Analysis to Reduce Student

Anxiety. SeQUEL (Southeastern-Massachusetts Quantitative Engagement &
Literacy), Bridgewater, MA, January 2017. Available online:
https://karenzgoda.org/2017/01/11/active-learning-strategies-in-data-
analysis-to-reduce-student-anxiety-sequel2017/

Zgoda, K. Macro Social Work via 140 Characters: An Evaluation of Twitter

Chat. Center for the Advancement of Research and Scholarship (CARS) May
Celebration, Bridgewater, MA, May 2016.

Zgoda, K., Sage, M., Singer, J., & Goldkind, L. Integrating Theory and
Practice: Meaningful Technology-Mediated Assignments for Real-World
Learning. Council on Social Work Education (CSWE) Annual Program Meeting,
Denver, CO, October 2015.

Zgoda, K. Understanding the Process of Interagency Collaboration and Its

Long-Term Effectiveness. Society for Social Work and Research (SSWR)
Annual Conference, New Orleans, LA, January 2015.

Singer, J., Sage, M., Young, J., & Zgoda, K. Strategies for Integration of Social
Media in Social Work Education. Council on Social Work Education (CSWE)
Annual Program Meeting, Dallas, TX, October 2013.

Zgoda, K., & Curran, L. What’s in it for Me? Lessons Learned from Macro and
Micro Systems in Action. Northeast Conference on Public Administration
(NECoPA), Boston, MA, November 2012.
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Zgoda, K. The University of Massachusetts-Boston AmeriCorps *VISTA

Technology Project: A Case Study. Northeast Conference on Public
Administration (NECoPA), Boston, MA, November 2012.

Mankita, S., Zgoda, K., & Shane, K. Online Support BY Social Workers FOR
Social Workers: Developing Best Practices in Social Networking. NASW
Conference – Restoring Hope: The Power of Social Work, Washington, D.C.
July 2012.

Zgoda, K. Charlestown Connects: An Exploration of How an Interagency

Collaboration Program Works and An Examination of Long-Term Effects.
Boston College Multidisciplinary PhD Research Development Day, Chestnut
Hill, MA. March 2012.

Zgoda, K. Interagency Collaboration: A Qualitative Long-Term Evaluation of

Charlestown Connects. Northeast Conference on Public Administration
(NECoPA), New York, NY. October 2011.

Zgoda, K. Charlestown Connects: An Interagency Collaboration

Demonstration and Evaluation. Boston College Multidisciplinary PhD
Research Development Day, Chestnut Hill, MA. March 2010.

Zgoda, K. The Role of the Internet in Health Informatics among Older Adults.
Council on Social Work Education (CSWE) Annual Program Meeting, San
Francisco, CA. October 2007.

Zgoda, K. Internet-Based Health Information Use by Persons aged 50 and

Older: An Exploration of Process, Meaning, and Experience. International
Conference of Human Services Technology Applications (HUSITA8), Toronto,
ON. August 2007.

Zgoda, K. Internet-Based Health Information. Festival of International

Conferences on Caregiving, Disability, Aging, and Technology (FICCDAT),
Toronto, ON. June 2007.

Zgoda, K. Bridging the Digital Divide: The AmeriCorps *VISTA Program.

Social Work and Technology Conference, Charleston, SC. August 2002.
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INVITED PRESENTATIONS

Zgoda, K. Digital Tools for Engaging Writing Assignments. Writing Across the
Curriculum (WAC) Early Summer Retreat, Bridgewater, MA, May 2017.
Available online: https://karenzgoda.org/2017/06/06/digital-tools-for-engaging-
writing-assignments-swtech/

Zgoda, K. Enhancing and Improving your Digital Literacy. Teaching & Learning
through Inspiration: A Professional Development Conference, Bridgewater, MA,
May 2017.

Zgoda, K. Women’s Panel: Women of the Future: Empowering your Inner

Leader. Sister Scholars, Bridgewater, MA, March 2017.

Zgoda, K. Advocacy 101. 28th Annual Old Colony YMCA Youth Conference,
Bridgewater, MA, March 2017.

Zgoda, K. Digital Writing Workshop. Teaching and Technology Center,

Bridgewater, MA, March 2017.

Zgoda, K. Twitter for Teaching and Learning. Teaching and Technology Center
Moakleywood Celebration, Bridgewater, MA, September 2016.

Zgoda, K. Client Confidentiality in the Age of Social Media. Community

Services of Greater Brockton, Easton, MA. March 2015.

Zgoda, K. Blogging to De-Stress. Hebrew Senior Life Retreat, Dedham, MA.

July 2011.

Zgoda, K. Technology and Social Work. Online chat presentation to SW 5810 –

Technology in Social Work, University of Minnesota, School of Social Work,
Saint Paul, MN. June 2011.

Zgoda, K. Making the Most of Your Resources. Massachusetts AmeriCorps

InterCorpsCouncil (ICC) Service Enrichment Conference, Boston, MA.
December 2003.

Zgoda, K. My Experiences with the Vermont AmeriCorps Corps Council.

Massachusetts AmeriCorps InterCorpsCouncil Meeting, Boston, MA. February
2003.
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AWARDS

Wegmans Scholarship, 2017-2018

Presidential Award for Distinguished Part-time Teaching at Bridgewater State

University (Nominated), 2017

PowerUP Local Success Story, May 2001

Awarded for creation of PowerUP ePals Program, an interstate collaboration
art sharing project between Boys & Girls Clubs participating in AOL’s digital
divide PowerUP program.

ADDITIONAL TRAINING

Mediation Training (1999)

Forty hours of basic mediation training in family disputes.