FRANK PETRUS

3193 Alton Road Atlanta, GA 30341 617-851-6800 fpetrus@mindspring.com

More than four decades of professional experiences working in and as a consultant to public agencies, nonprofit organizations, and professional associations. Career highlights include - practice lead for four national government consulting companies; excellent sales and account management performance; executive leadership roles in state and local government; recognized national expert on Federally funded health and human services systems; and developer of innovated and proven consulting tools and methods for supporting the redesign of health and human services to achieve better outcomes and return on investment. Developed and trademarked the business process reengineering Life of the Case Review and Analysis Methodology. Developed the Outcome Framework and Quality Assurance and Improvement System methodology to support government health and human services agencies in the assessment, implementation and sustainability of best practices. Conducted national webinars and presentations and led projects on Integrated Health and Human Services, Health Information Technology, Health Information Exchange, and Electronic Health Records adoption and compliance with Office of the National Coordinator (ONC) and Centers for Medicare and Medicaid Services (CMS) Health Information Technology (HIT) initiatives. Range of experience includes Medicaid, public health, behavioral health services, child welfare, welfare-to-work and temporary assistance for needy families (TANF), supplemental nutrition services program (food stamps), women, infant and children (WIC), homeless services, public education, juvenile/criminal justice, and public safety. Have provided health and human services consulting services for more than 25 statesincluding California, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Minnesota, New York and Texas. Range of knowledge and experience includes: Health and Human Services Consulting Services Practice Lead Business and Service Process Reengineering Organizational Development, Change Management and Change Implementation Request For Proposal (RFP) Planning, Development and Procurement Processes Project Management and Risk Mitigation Application of Information Technology to Health and Human Services Planning, Procurement, Development, Implementation, Quality Assurance, and Assessment Health Information Technology Integrated Health and Human Services

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Design, Development and Evaluation of Health and Human Services Outcome and Performance Based Services, Contracting, and Evaluation Public Safety management and oversight including Emergency Response, Fire, Law Enforcement, Community Corrections, Juvenile and Criminal Justice Services and Delinquency Prevention Development of Public Policy, Law and Regulations Training Needs Assessment, Development, Delivery and Evaluation

WORK

HISTORY

GARTNER, INC.
Senior Managing Partner, 2007 to Present

Provide leadership for Gartners State and Local Government (SLG) Health and Human Services (HHS) Practice. Responsible for pursuit strategies, proposal lead, project initiation, financials and staffing. Developed Intellectual Property (IP) regarding SLG solutions for Integrated HHS; Federally funded state systems; Customer Relationship Management (CRM); Health Information Technology (HIT); Medicaid Information Technology Architecture (MITA); and emerging trends in HHS integrated services and technology.

CENTER

FOR THE

SUPPORT

OF

FAMILIES WORK EXPERIENCE

Vice-President, 2003 to 2007

Provided leadership for the Centers Children and Family Services practice area. Responsible for project financials and staffing, pre-marketing, sales, development and packaging of client services, proposal development, project startup, project management and client relationships as well as providing lead consulting support on Center children and family services projects. Responsible for the assessment and redesign of the Centers approach to strategic planning, proposal development and in the development of marketing plans for the Centers practice areas.

MAXIMUS, Inc.
President Child Welfare Division, 1998 to 2003

Child and Family Services Division President and national practice lead for Children and Family Services at MAXIMUS. Responsible for division financials and staffing, pre-marketing, sales, development and packaging of client services, proposal development, project start-up, project management, and served as corporate director and account manager for clients and projects. Received the CEOs Award of Excellence in 2000. Developed cross-divisional efforts within the company to leverage experience and skills necessary to meet the needs of clients. Created the model for all divisions on how to plan, develop and execute successful marketing plans. Contributed to the development of the companys e-government

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strategy and project management methodology.

Child Welfare Institute (CWI)

Executive Vice President, 1995 to 1998

National practice lead for management consulting services in child welfare, child protective, and children, youth and family services for CWI. CWIs Chief Operating Officer. Rebuilt the operational and financial infrastructure, developed a strategic plan consistent with quality improvement principles, automated the organizations operations, reduced costs and expanded sales. Responsible for managing the organizations financials, developing a package of management consulting services for clients, pre-marketing, sales and proposal development. Provided consultation services to government and nonprofit human service agencies in needs assessment; program design, development, and evaluation; building public and private partnerships; cross-systems collaboration; strategic planning; training; and the application of information technology to the coordinated delivery of human services.

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The Center for Youth Services, Inc.

Executive Director, 1992 to 1996

Responsible for fund development, grantsmanship, program and financial management, and Board development of The Center, a community-based non-profit agency. Redesigned the management infrastructure and developed a total quality management strategic plan, policies and procedures for improving the agencys provision of prevention/education, crisis intervention, individual and family counseling, substance abuse, and emergency housing services to 20,000 youth annually. Created nationally recognized human services revenue earning consulting division within the agency.

Monroe County, New York

Director of Public Safety, 1989 to 1992

Responsible for managing a Public Safety budget of $28 million, ten divisions and over 250 staff. Executive staff led for conducting a jail study which led to the development of the largest alternatives to incarceration program in New York State outside of New York City. Through a compressed planning process, facilitated the reorganization of the Countys Probation Department into the Office of Probation and Community Based Corrections, implemented an effective affirmative action plan, and managed the project to automate probation case records and business processes. Responsible for the Enhanced 9-1-1 system re-design team and the procurement process for a new E-9-1-1 system. Executive staff led for the countys hazardous materials planning process. Chaired the Law Enforcement Council, facilitated the county-wide law enforcement accreditation process, and developed a new Assigned Counsel program for indigent defendants. Special Projects Consultant to the Monroe County Executive responsible for developing the Countys welfare reform plan. This included leading a study of welfare fraud and developing mechanisms that reduced the incidents of fraud by one-third. Responsible for creating a nationally recognized private/public employment coalition and an automated employment and training management information system to support welfare to work activities. Lead staff person for the County Executive on the Countys mandate relief initiative with the State of New York.

New York State Department of Social Services, Children and Family Services
Regional Director, 1986 to 1989

Directed the activities of the States Children and Family Services Division for the Rochester Office. Provided direction, technical assistance and training for local county child welfare agencies. Supervised the development, registration, and licensing day care slots in family, family-group and day care center programs. Assumed management responsibility for the licensing and monitoring of foster care residential programs. Oversaw the Departments investigation of day care and institutional abuse allegations. In addition, had responsibility for the development and implementation of child protective services and foster care assessment systems and a statewide child welfare strategic planning protocol for all regional offices. Developed the plan, secured the funding and implemented a State-wide

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Rural Services Resource Center at Cornell University to support the family and children services efforts of rural counties. Initiated inter-agency coordination groups through-out New York State across service delivery and funding streams that facilitated joint funding, monitoring and evaluation of New York States health and human services to children and families.

PRE-1986 EXPERIENCE AVAILABLE UPON REQUEST

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SAMPLE LISTING OF RECENT

AND

CURRENT PROJECTS

For San Diego County, Frank is the engagement manager and subject matter expert supporting the County in business process engineering and technical requirements for developing an integrated approach to the County Health and Human Services Agencys Accountable Care Community initiative. This includes business process reengineering and an HIT Readiness Assessment and the technical and functional requirements and procurement support for building out the required solution pattern to support integrated approaches to service delivery and shared analytics for decision support. For the State of Ohio, Frank is the engagement manager for the Governors Office of Health and Human Services for the planning of an integrated approach to the States health and human services including enterprise information sharing, decision support and new models of service delivery moving from an agency-centric perspective to a person/family approach to program development and service delivery. For the State of Arkansas, Frank is the engagement manager for conducting a sustainability study for the States Health Information Exchange. For the State of Texas, Frank is the engagement manager and subject matter expert supporting the Department of State Health Services Women, Infants, and Children (WIC) program in the planning, requirements, and procurement support for the new Women, Infants and Children Information Network (WIN) to support clinic operations and electronic benefits transfer (EBT). This effort includes the development of comprehensive functional and non-functional (technical, performance, implementation and service level) requirements; development of a Request for Information; preparing federally required planning documents; developing a Request for Offeror and Procurement Library; and the development of the proposal evaluation framework and tools and the training of the WIC proposal evaluation team. For the State of Texas Health and Human Services Commission (HHSC), Frank was the engagement manager supporting the full life cycle planning (including Procurement Support) of an Enterprise Data Warehouse/Business Intelligence infrastructure that will support the full continuum of health and human services including: TANF, Medicaid, CHIP, public health, mental health, developmental disabilities, vocational services, child welfare services and integrated eligibility determination services. He was also the engagement manager for the HHSC Office of Eligibility Services Enrollment Broker (EB) ReProcurement Project supporting the development of the IT requirements and RFP for the EB services. He was also is the engagement manager on Gartners project in support of the HHSC re-procurement of TIERS (integrated eligibility system and master client index) vendor services for the operations and management of the TIERS application, the TIERS Enterprise Architecture Assessment project. For the State of Connecticut, Frank was the engagement manager and subject matter expert supporting the State in developing the statewide Health Information Exchange Strategic and Operational Plans consistent with ONC requirements and for an add-on scope of work for the development of a
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Financial Sustainability Business Plan for the statewide HIE. He is the engagement manager and subject matter expert for the State Department of Social Services (Medicaid Agency) State Medicaid Health Information Technology Plan (SMHP) planning, roadmap and required Federal Implementation Advanced Planning Document (IAPD) development. He is also the engagement manager and subject matter expert for the State Department of Mental Health and Addiction Services HIT Readiness and EHR planning, requirements and procurement support. For the State of Texas, Frank was the engagement manager and subject matter expert supporting the Department of State Health Services in a Health Information Technology (HIT) Readiness Assessment and Roadmap in support of the States CMS SMHP and IAPD.

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For the State of Illinois, Frank was the engagement manager and subject matter expert supporting the State in the planning, business process analysis, requirements and procurement efforts for an Electronic Medical Records system for the States behavioral health services (Mental Health, Developmental Disabilities and Substance Abuse) facilities and services. For New York State, Frank was domain lead for conducting a full systems assessment of the States SACWIS system. Frank was the project manager for the comprehensive assessment of the States SACWIS system using the Life of the Case methodology and lead author of the final assessment report and recommendations. He was instrumental in facilitating the process to bring New York State in compliance with Department of Health and Human Services (DHHS) Administration for Children and Families (ACF) planning requirements and was the lead author of the States consolidated Advanced Planning Document Update (APDU) and As Needed APDU that restored funding to the States project. This effort led in the elimination of a federal $60 million disallowance from ACF and the continuation of funding for the States SACWIS system. For the City of Philadelphia Department of Human Services (DHS), Frank was the Corporate Director and Project Manager for conducting a comprehensive Child Protective Services Assessment. This project was initiated in response to several child protective services fatalities. The assessment process included an internal DHS practices; Quality Assurance; purchase of services contracts; and an assessment of DHS safety and risk assessment tools. A final report and recommendation was completed and Frank led the development of the action plan for the implementation of the recommendations for the redesign of policies and practices; purchase of services contracts for in-home protective services; and enhancements to DHS automation toolFamily and Children Services Tracking System (FACTS); performance evaluations; quality assurance; and data reporting at the case, unit, program and system level. For the State of Indiana, Frank was the project manager and lead consultant in supporting the Indiana Department of Child Services (DCS) in child welfare redesign through conducting a thorough assessment of the States child welfare services using the his Life of the Case business process review and analysis methodology and developing recommendations for practice and policy changes as well as the design and delivery of strength-based familycentered practice for supervisory staff and for new worker training. For the State of Iowa, Frank was the project manager and lead consultant in supporting the Iowa Department of Human Services (DHS) implementation of a redesign of the States Child Welfare Services. This engagement included the development of detailed workflows of the current (As Is) operations of the child welfare services in Iowa, conducting a thorough analysis of the States policies, procedures, practices and required documentation as well as DHS quality assurance, fiscal, information technology and administrative infrastructure supporting effective child welfare services and positive outcomes for children and family. Frank developed and supported the implementation of recommendations for improving the alignment of DHS requirements and documentation with an effective approach to child welfare
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services (To Be) including the recommendations for decision support and validation tools, quality assurance moments, and roll-out training to improve the alignment of documentation with practice and strengthen a strength-based and family-centered model of practice. He also supported DHS in implementing change management activities to support the awareness and participation of all DHS stakeholders and to assist all involved in moving from resistance to ownership of the envisioned redesign of the States Child Welfare Services.

For the State of Georgia, Frank served as domain lead for providing technical and consultation support for the systems planning process for Georgias SACWIS system. He managed the project team in providing subject matter expertise to assist the State in identifying the workflow, using the Life of the Case methodology for child welfare services business process analysis, and translating those into functional requirements for the Federally mandated Implementation Advanced Planning Document (IAPD) and for the procurement RFP.

EDUCATION
STATE UNIVERSITY OF NEW YORK, BROCKPORT, NEW YORK M.S. - Counselor Education ST. JOHN FISCHER COLLEGE, ROCHESTER, NEW YORK B.S. -Sociology and Education

REFERENCES
PROVIDED UPON REQUEST

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