Professional Documents
Culture Documents
Factor Analysis
KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. Bartlett's Test of Sphericity Approx. Chi-Square df Sig. .848 1891.791 105 .000
Communalities Initial I am recognized by certain employees in this service center I am familiar with the employees who perform the service I have developed a friendship with the automotive service centre I enjoy certain social aspects of the relationship with this automotive service centre They know my name I believe there is less risk that something will go wrong in this automotive I feel I can trust this service centre. I have more confidence that service in this service center will be performed correctly I have less anxiety when I use this service centre. I get the service center highest level of service I get discount or deals from this service centre that most consumers don't The price I get from this service centre are better than those other customer get. They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. 1.000 Extraction .787
1.000
.730
1.000
.791
1.000
.717
1.000 1.000
.730 .704
1.000
.766
1.000
.795
1.000
.781
1.000 1.000
.701 .300
T o ta l V a r i a n c e E x p l a i n e d I n it ia l E ig e n v a lu e s E x t ra c t io n S u m s o f S q u a re d L o a d in o tsa t io n S u m s o f S q u a re d L o a d in g s Rg C o m p o n e n t T o t a l % o f V a ria n cCeu m u la t iv e % T o t a l % o f V a ria n cCeu m u la t iv e % T o t a l % o f V a ria n cCeu m u la t iv e % 1 6.031 40.208 4 0.20 8 6 .0 3 1 40 .2 0 8 40 .2 0 8 3 .0 9 5 2 0 .6 3 6 20 .6 3 6 2 1.846 12.308 5 2.51 7 1 .8 4 6 12 .3 0 8 52 .5 1 7 2 .6 8 8 1 7 .9 1 8 38 .5 5 4 3 1.615 10.768 6 3.28 5 1 .6 1 5 10 .7 6 8 63 .2 8 5 2 .5 9 2 1 7 .2 8 2 55 .8 3 6 4 1.153 7.689 7 0.97 4 1 .1 5 3 7 .6 8 9 70 .9 7 4 2 .2 7 1 1 5 .1 3 8 70 .9 7 4 5 .84 8 5.650 7 6.62 5 6 .59 7 3.978 8 0.60 3 7 .50 9 3.394 8 3.99 7 8 .45 4 3.024 8 7.02 1 9 .38 7 2.580 8 9.60 1 10 .34 7 2.315 9 1.91 5 11 .30 1 2.005 9 3.92 1 12 .26 6 1.774 9 5.69 4 13 .25 5 1.700 9 7.39 5 14 .21 7 1.444 9 8.83 8 15 .17 4 1.162 10 0.0 00 E x t ra c t io n M e t h o d : P rin c ip a l C o m p o n e n t A n a ly s is .
a Component Matrix
Component 1 I have less anxiety when I use this service centre. I get the service center highest level of service I have more confidence that service in this service center will be performed correctly I have developed a friendship with the automotive service centre I feel I can trust this service centre. They know my name I am placed higher in the priority list when there is a line. I enjoy certain social aspects of the relationship with this automotive service centre I am familiar with the employees who perform the service I believe there is less risk that something will go wrong in this automotive I am recognized by certain employees in this service center I get discount or deals from this service centre that most consumers don't The price I get from this service centre are better than those other customer get. They do service for me that they don't for most of the customers. I get master service then most customers. .740 .721 2 3 4
.713
.501
.617
.531
.599
-.456
.593
-.431
.593
-.508
.585
.631
.590
.624
.586
.639 .424
2ND RUN
Factor Analysis
KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. Bartlett's Test of Sphericity Approx. Chi-Square df Sig. .840 1679.518 91 .000
Communalities Initial I am recognized by certain employees in this service center I am familiar with the employees who perform the service I have developed a friendship with the automotive service centre I enjoy certain social aspects of the relationship with this automotive service centre They know my name I believe there is less risk that something will go wrong in this automotive I feel I can trust this service centre. I have more confidence that service in this service center will be performed correctly I have less anxiety when I use this service centre. I get the service center highest level of service The price I get from this service centre are better than those other customer get. They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. 1.000 Extraction .789
1.000
.751
1.000
.798
1.000
.727
1.000 1.000
.730 .705
1.000
.799
1.000
.799
1.000 1.000
.710 .315
T o ta l V a r i a n c e E x p l a i n e d I n it ia l E ig e n v a lu e s E x t ra c t io n S u m s o f S q u a re d L o a dR ogt s t io n S u m s o f S q u a re d L o a d in g s in a C o m p o n e n t T o t a l % o f V a ria n c eu m u la t iv e % T o t a l % o f V a ria n c eu m u la t iv e % T o t a l % o f V a ria n c eu m u la t iv e % C C C 1 5.734 40.961 4 0.96 1 5 .7 3 4 4 0 .9 6 1 40 .9 6 1 3 .0 2 8 2 1 .6 2 8 2 1 .6 2 8 2 1.646 11.754 5 2.71 4 1 .6 4 6 1 1 .7 5 4 52 .7 1 4 2 .4 1 5 1 7 .2 5 3 3 8 .8 8 1 3 1.445 10.322 6 3.03 6 1 .4 4 5 1 0 .3 2 2 63 .0 3 6 2 .2 9 1 1 6 .3 6 6 5 5 .2 4 7 4 1.153 8.236 7 1.27 2 1 .1 5 3 8 .2 3 6 71 .2 7 2 2 .2 4 4 1 6 .0 2 5 7 1 .2 7 2 5 .842 6.013 7 7.28 5 6 .593 4.233 8 1.51 8 7 .506 3.612 8 5.13 0 8 .427 3.049 8 8.17 9 9 .385 2.749 9 0.92 7 10 .325 2.318 9 3.24 6 11 .270 1.931 9 5.17 7 12 .255 1.823 9 7.00 1 13 .218 1.558 9 8.55 8 14 .202 1.442 1 00.000 E x t ra c t io n M e t h o d : P rin c ip a l C o m p o n e n t A n a ly s is .
a Component Matrix
Component 1 I have less anxiety when I use this service centre. I get the service center highest level of service I have more confidence that service in this service center will be performed correctly They know my name I feel I can trust this service centre. I have developed a friendship with the automotive service centre I am placed higher in the priority list when there is a line. I enjoy certain social aspects of the relationship with this automotive service centre I believe there is less risk that something will go wrong in this automotive They do service for me that they don't for most of the customers. I am recognized by certain employees in this service center I am familiar with the employees who perform the service I get master service then most customers. The price I get from this service centre are better than those other customer get. .751 .746 2 3 4
.653
.638
.535
.583
.529
.564
-.446
.531
.573
.642
.583
.600
.537
.702
Component 1 I have more confidence that service in this service center will be performed correctly I have less anxiety when I use this service centre. I feel I can trust this service centre. I get the service center highest level of service I am recognized by certain employees in this service center I am familiar with the employees who perform the service I believe there is less risk that something will go wrong in this automotive They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. The price I get from this service centre are better than those other customer get. I get master service then most customers. I enjoy certain social aspects of the relationship with this automotive service centre I have developed a friendship with the automotive service centre They know my name .791 2 3 4
.817
.465
.708
.863
.753
.571
.687
.517
.817
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 6 iterations.
Component Transformation Matrix Component 1 2 3 4 1 .627 -.100 -.494 -.594 2 .440 .835 .325 .053 3 .431 -.511 .740 -.076 4 .478 -.178 -.319 .799
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
3RD RUN
Factor Analysis
KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. Bartlett's Test of Sphericity Approx. Chi-Square df Sig. .845 1476.614 78 .000
Communalities Initial I am recognized by certain employees in this service center I am familiar with the employees who perform the service I have developed a friendship with the automotive service centre I enjoy certain social aspects of the relationship with this automotive service centre They know my name I believe there is less risk that something will go wrong in this automotive I feel I can trust this service centre. I have more confidence that service in this service center will be performed correctly I have less anxiety when I use this service centre. I get the service center highest level of service They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. 1.000 Extraction .842
1.000
.724
1.000
.795
1.000
.749
1.000 1.000
.706 .495
T o ta l V a r i a n c e E x p l a i n e d I n it ia l E ig e n v a lu e s E x t ra c t io n S u m s o f S q u a re d L o a dR ogt s t io n S u m s o f S q u a re d L o a d in g s in a C o m p o n e n t T o t a l % o f V a ria n c eu m u la t iv e % T o t a l % o f V a ria n c eu m u la t iv e % T o t a l % o f V a ria n c eu m u la t iv e % C C C 1 5.487 42.208 42.20 8 5 .4 8 7 4 2 .2 0 8 42 .2 0 8 2 .9 7 1 2 2 .8 5 0 22 .8 5 0 2 1.641 12.623 54.83 1 1 .6 4 1 1 2 .6 2 3 54 .8 3 1 2 .2 3 7 1 7 .2 1 1 40 .0 6 2 3 1.154 8.877 63.70 7 1 .1 5 4 8 .8 7 7 63 .7 0 7 2 .2 2 5 1 7 .1 1 5 57 .1 7 6 4 1.069 8.225 71.93 2 1 .0 6 9 8 .2 2 5 71 .9 3 2 1 .9 1 8 1 4 .7 5 6 71 .9 3 2 5 .77 5 5.960 77.89 2 6 .58 1 4.470 82.36 2 7 .47 8 3.674 86.03 6 8 .41 3 3.176 89.21 1 9 .37 5 2.883 92.09 5 10 .29 1 2.236 94.33 1 11 .26 7 2.055 96.38 5 12 .25 2 1.937 98.32 2 13 .21 8 1.678 100.0 00 E x t ra c t io n M e t h o d : P rin c ip a l C o m p o n e n t A n a ly s is .
a Component Matrix
Component 1 I get the service center highest level of service I have less anxiety when I use this service centre. I have more confidence that service in this service center will be performed correctly They know my name I feel I can trust this service centre. I have developed a friendship with the automotive service centre I enjoy certain social aspects of the relationship with this automotive service centre I am placed higher in the priority list when there is a line. I believe there is less risk that something will go wrong in this automotive They do service for me that they don't for most of the customers. I am recognized by certain employees in this service center I am familiar with the employees who perform the service I get master service then most customers. .766 .761 2 3 4
.645
.510
.634
.408
.570
-.519
.530
.506
.418
.560
-.629
.561
-.579 .475
Component 1 I have more confidence that service in this service center will be performed correctly I feel I can trust this service centre. I have less anxiety when I use this service centre. I get the service center highest level of service I enjoy certain social aspects of the relationship with this automotive service centre I have developed a friendship with the automotive service centre They know my name I am recognized by certain employees in this service center I am familiar with the employees who perform the service I believe there is less risk that something will go wrong in this automotive They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. .808 2 3 4
.839
.798
.429
.737
.798
.747 .699
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 6 iterations.
Component Transformation Matrix Component 1 2 3 4 1 .650 .057 -.641 -.405 2 .501 .146 .762 -.383 3 .425 -.792 .089 .430 4 .384 .590 -.008 .710
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
4TH RUN
Factor Analysis
KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. Bartlett's Test of Sphericity Approx. Chi-Square df Sig. .843 1305.272 66 .000
Communalities Initial I am recognized by certain employees in this service center I am familiar with the employees who perform the service I have developed a friendship with the automotive service centre I enjoy certain social aspects of the relationship with this automotive service centre They know my name I feel I can trust this service centre. I have more confidence that service in this service center will be performed correctly I have less anxiety when I use this service centre. I get the service center highest level of service They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. 1.000 Extraction .743
1.000
.698
1.000
.654
1.000
.758
1.000 1.000
.646 .395
T o ta l V a r i a n c e E x p l a i n e d I n it ia l E ig e n v a lu e s E x t ra c t io n S u m s o f S q u a re d L o a dR ogt a t io n S u m s o f S q u a re d L o a d in g s in s C o m p o n e n t T o t a l % o f V a ria n c eu m u la t iv e % T o t a l % o f V a ria n c eu m u la t iv e % T o t a l % o f V a ria n c eu m u la t iv e % C C C 1 5.208 4 3.401 4 3.401 5 .2 0 8 43 .4 0 1 4 3 .4 0 1 3 .0 8 1 2 5 .6 7 8 25 .6 7 8 2 1.474 1 2.283 5 5.684 1 .4 7 4 12 .2 8 3 5 5 .6 8 4 2 .4 4 1 2 0 .3 4 2 46 .0 1 9 3 1.114 9.287 6 4.971 1 .1 1 4 9 .2 8 7 6 4 .9 7 1 2 .2 7 4 1 8 .9 5 1 64 .9 7 1 4 .960 8.001 7 2.972 5 .774 6.450 7 9.422 6 .504 4.199 8 3.621 7 .439 3.656 8 7.277 8 .401 3.339 9 0.616 9 .357 2.977 9 3.593 10 .280 2.336 9 5.929 11 .253 2.107 9 8.036 12 .236 1.964 10 0.000 E x t ra c t io n M e t h o d : P rin c ip a l C o m p o n e n t A n a ly s is .
a Component Matrix
1 I get the service center highest level of service I have more confidence that service in this service center will be performed correctly I have developed a friendship with the automotive service centre I have less anxiety when I use this service centre. They know my name I feel I can trust this service centre. I enjoy certain social aspects of the relationship with this automotive service centre I am placed higher in the priority list when there is a line. They do service for me that they don't for most of the customers. I am recognized by certain employees in this service center I am familiar with the employees who perform the service I get master service then most customers. .768
Component 2
.756
-.426
.673
.652
.418
.547
.528
.520
-.636
.532
-.621 .431
1 I have more confidence that service in this service center will be performed correctly I feel I can trust this service centre. I get the service center highest level of service I have less anxiety when I use this service centre. I am recognized by certain employees in this service center I am familiar with the employees who perform the service I have developed a friendship with the automotive service centre They know my name I enjoy certain social aspects of the relationship with this automotive service centre They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. .835
Component 2
.811
.414
.473
.821
.721 .625
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 4 iterations.
Component Transformation Matrix Component 1 2 3 1 .693 .083 -.716 2 .526 -.738 .423 3 .494 .669 .555
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
5TH RUN
Factor Analysis
KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. Bartlett's Test of Sphericity Approx. Chi-Square df Sig. .818 1136.119 55 .000
Communalities Initial I am recognized by certain employees in this service center I am familiar with the employees who perform the service I have developed a friendship with the automotive service centre I enjoy certain social aspects of the relationship with this automotive service centre I feel I can trust this service centre. I have more confidence that service in this service center will be performed correctly I have less anxiety when I use this service centre. I get the service center highest level of service They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. 1.000 Extraction .783
1.000
.757
1.000
.614
1.000
.472
1.000
.736
1.000
.764
1.000 1.000
.672 .410
T o ta l V a r i a n c e E x p l a i n e d I n it ia l E ig e n v a lu e s E x t ra c t io n S u m s o f S q u a re d L o a dR ogt s t io n S u m s o f S q u a re d L o a d in g s in a C o m p o n e n t T o t a l % o f V a ria n c eu m u la t iv e % T o t a l % o f V a ria n c eu m u la t iv e % T o t a l % o f V a ria n c eu m u la t iv e % C C C 1 4.714 42.851 42.851 4 .7 1 4 42 .8 5 1 4 2 .8 5 1 2 .9 9 0 2 7 .1 8 0 2 7 .1 8 0 2 1.468 13.346 56.197 1 .4 6 8 13 .3 4 6 5 6 .1 9 7 2 .1 6 4 1 9 .6 6 9 4 6 .8 4 9 3 1.107 10.068 66.265 1 .1 0 7 10 .0 6 8 6 6 .2 6 5 2 .1 3 6 1 9 .4 1 6 6 6 .2 6 5 4 .894 8.129 74.394 5 .749 6.811 81.206 6 .457 4.157 85.363 7 .437 3.969 89.332 8 .391 3.553 92.885 9 .280 2.549 95.434 10 .257 2.339 97.773 11 .245 2.227 100.000 E x t ra c t io n M e t h o d : P rin c ip a l C o m p o n e n t A n a ly s is .
a Component Matrix
1 I have more confidence that service in this service center will be performed correctly I get the service center highest level of service I have less anxiety when I use this service centre. I feel I can trust this service centre. I have developed a friendship with the automotive service centre I am placed higher in the priority list when there is a line. I enjoy certain social aspects of the relationship with this automotive service centre They do service for me that they don't for most of the customers. I am recognized by certain employees in this service center I am familiar with the employees who perform the service I get master service then most customers. .771
Component 2
3 -.409
.669
.400
.650
.562
.518
.515
-.647
.540
-.641 .425
1 I have more confidence that service in this service center will be performed correctly I feel I can trust this service centre. I get the service center highest level of service I have less anxiety when I use this service centre. They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. I enjoy certain social aspects of the relationship with this automotive service centre I am recognized by certain employees in this service center I am familiar with the employees who perform the service I have developed a friendship with the automotive service centre .841
Component 2
.739 .637
.449
.412
.876
.847
.405
.571
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 5 iterations.
Component Transformation Matrix Component 1 2 3 1 .722 .050 -.690 2 .501 .650 .572 3 .477 -.758 .445
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
6TH RUN
Factor Analysis
KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. Bartlett's Test of Sphericity Approx. Chi-Square df Sig. .817 989.611 45 .000
Communalities Initial I am recognized by certain employees in this service center I am familiar with the employees who perform the service I have developed a friendship with the automotive service centre I feel I can trust this service centre. I have more confidence that service in this service center will be performed correctly I have less anxiety when I use this service centre. I get the service center highest level of service They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. 1.000 Extraction .833
1.000
.792
1.000 1.000
.528 .740
1.000
.767
1.000 1.000
.716 .458
T o ta l V a r i a n c e E x p l a i n e d I n it ia l E ig e n v a lu e s E x t ra c t io n S u m s o f S q u a re d L o a d in o tsa t io n S u m s o f S q u a re d L o a d in g s Rg % o f V a ria n cCeu m u la t iv e % T o t a l % o f V a ria n cCeu m u la t iv e % T o t a l % o f V a ria n cCeu m u la t iv e % 43.496 43.496 4 .3 5 0 43 .4 9 6 43 .4 9 6 2 .9 8 7 2 9 .8 7 4 29 .8 7 4 14.680 58.176 1 .4 6 8 14 .6 8 0 58 .1 7 6 1 .9 6 1 1 9 .6 1 3 49 .4 8 7 10.908 69.084 1 .0 9 1 10 .9 0 8 69 .0 8 4 1 .9 6 0 1 9 .5 9 7 69 .0 8 4 7.786 76.870 5.914 82.784 4.561 87.345 4.241 91.587 3.155 94.742 2.774 97.516 2.484 10 0.0 00
C om pon ent T otal 1 4.350 2 1.468 3 1.091 4 .77 9 5 .59 1 6 .45 6 7 .42 4 8 .31 6 9 .27 7 10 .24 8
E x t ra c t io n M e t h o d : P rin c ip a l C o m p o n e n t A n a ly s is .
a Component Matrix
1 I have more confidence that service in this service center will be performed correctly I get the service center highest level of service I have less anxiety when I use this service centre. I feel I can trust this service centre. I have developed a friendship with the automotive service centre I am placed higher in the priority list when there is a line. They do service for me that they don't for most of the customers. I am recognized by certain employees in this service center I am familiar with the employees who perform the service I get master service then most customers. .785
Component 2
.681
.556
.518
.524
-.648
.548
-.641 .425
1 I have more confidence that service in this service center will be performed correctly I feel I can trust this service centre. I get the service center highest level of service I have less anxiety when I use this service centre. They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. I am recognized by certain employees in this service center I am familiar with the employees who perform the service I have developed a friendship with the automotive service centre .850
Component 2
.866
.416
.500
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 5 iterations.
Component Transformation Matrix Component 1 2 3 1 .763 .048 -.645 2 .467 .648 .601 3 .447 -.760 .472
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. Bartlett's Test of Sphericity Approx. Chi-Square df Sig. .789 871.764 36 .000
Communalities Initial I am recognized by certain employees in this service center I am familiar with the employees who perform the service I feel I can trust this service centre. I have more confidence that service in this service center will be performed correctly I have less anxiety when I use this service centre. I get the service center highest level of service They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. 1.000 Extraction .849
1.000 1.000
.820 .741
1.000
.765
1.000 1.000
.722 .474
T o ta l V a r i a n c e E x p l a i n e d I n it ia l E ig e n v a lu e s E x t ra c t io n S u m s o f S q u a re d L o a d in g tsa t io n S u m s o f S q u a re d L o a d in g s Ro C o m p o n e n t T o t a l % o f V a ria n cCeu m u la t iv e % T o t a l % o f V a ria n cCeu m u la t iv e % T o t a l % o f V a ria n cCeu m u la t iv e % 1 3.937 43.743 4 3.74 3 3 .9 3 7 43 .7 4 3 43 .7 4 3 2 .8 5 8 3 1 .7 5 3 31 .7 5 3 2 1.452 16.137 5 9.88 0 1 .4 5 2 16 .1 3 7 59 .8 8 0 1 .8 8 4 2 0 .9 3 3 52 .6 8 6 3 1.076 11.955 7 1.83 5 1 .0 7 6 11 .9 5 5 71 .8 3 5 1 .7 2 3 1 9 .1 4 9 71 .8 3 5 4 .771 8.56 3 8 0.39 8 5 .461 5.11 7 8 5.51 5 6 .430 4.77 4 9 0.28 9 7 .340 3.78 3 9 4.07 3 8 .282 3.13 6 9 7.20 8 9 .251 2.79 2 10 0.0 00 E x t ra c t io n M e t h o d : P rin c ip a l C o m p o n e n t A n a ly s is .
a Component Matrix
1 I have less anxiety when I use this service centre. I have more confidence that service in this service center will be performed correctly I get the service center highest level of service I feel I can trust this service centre. I am placed higher in the priority list when there is a line. They do service for me that they don't for most of the customers. I am familiar with the employees who perform the service I am recognized by certain employees in this service center I get master service then most customers. .800
Component 2
.791
.560
-.519
.531
.652
.500
.651 -.420
.418
1 I have more confidence that service in this service center will be performed correctly I feel I can trust this service centre. I get the service center highest level of service I have less anxiety when I use this service centre. They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. I am recognized by certain employees in this service center I am familiar with the employees who perform the service .853
Component 2
.877
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 5 iterations.
Component Transformation Matrix Component 1 2 3 1 .789 .014 -.614 2 .478 -.642 .599 3 .386 .766 .514
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. Bartlett's Test of Sphericity Approx. Chi-Square df Sig. .789 871.764 36 .000
Communalities Initial I am recognized by certain employees in this service center I am familiar with the employees who perform the service I feel I can trust this service centre. I have more confidence that service in this service center will be performed correctly I have less anxiety when I use this service centre. I get the service center highest level of service They do service for me that they don't for most of the customers. I am placed higher in the priority list when there is a line. I get master service then most customers. 1.000 Extraction .849
1.000 1.000
.820 .741
1.000
.765
1.000 1.000
.722 .474
Component Transformation Matrix Component 1 2 3 1 .789 .014 -.614 2 .478 -.642 .599 3 .386 .766 .514
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. Bartlett's Test of Sphericity Approx. Chi-Square df Sig. .848 793.708 10 .000
Communalities Initial This service center does a good job in satisfying my needs. I believe that using this service centre is usually a very satisfying experience. I did the right thing using this service centre. I am very satisfied with my decision to use this service centre My choice to use this service centre has been a wise one. 1.000 Extraction .662
1.000
.760
a Component Matrix
Compone nt 1 I am very satisfied with my decision to use this service centre My choice to use this service centre has been a wise one. I did the right thing using this service centre. I believe that using this service centre is usually a very satisfying experience. This service center does a good job in satisfying my needs. .890
.813