Express Fuel Stations Network Management System Technical Product Overview

Nov 2006

2004 Hewlett-Packard Development Company. The information contained herein is subject to change without notice

agenda
company overview oil & gas process chain system architecture tools graphic interfaces product integration added-value functions
January 3, 2012 page 2

General Company Information

Located in Terni, Italy and strongly suitable to large project partnership & teams. 1 M EUR net sale yearly average in recent years. Highly qualified partnership and co-operation Worldwide projects and collaborations, 25 employees and technicians in its Lab Quality System ISO 9001:2000 certified.

January 3, 2012

page 3

A.S.C. skills & field of expertise

Intelligent Transportation Systems

Diagnostic & Maintenance platforms Supervisory systems Videosurveillance management systems Engineering documentation Test docs & execution

Oil & gas, Industry, Utility & Building Automation

Telecommunication Network & Service Management Systems

SCADA applications & programmable controllers. Public building Management Multivendor environment interfaces. Test & validation Wireless comms. Remote command and control. Tunnel Security & Management.

TMN, OSS & SCADA frameworks INMS design, development & commissioning T.E.M. support & partnership in multivendor Customer Support environment Vocational & technical training Protocol & communication expertise Training Customer Center Demo Center
January 3, 2012 page 4

Final Customers List

Telecommunication

H3G Italy Embratel, Brasil Telecom DU Dubai Telecom Italia RAI Italy Wind Italy TPSA Poland

Large s.i. partners

Alcatel Lucent Thales Group Ansaldo Hewlett Packard Italtel Sirti Alstom Honeywell

Railways & Metro

RFI (Italian Railways) Grandi Stazioni SpA (Italian Railway Stations) Ansaldo ASF Alstom 3D Sirti S.p.A.
January 3, 2012

Oil & Gas

Gazprom Russia Agip KCO, Kazahstan Rompetrol, Romania

page 5

Projects worldwide distribution

E.U. & Med.

Italy Portugal Spain Romania Denmark Malta Turkey Belgium Tunisia Poland Czech Rep. Slovak Rep.
page 6

World

Latin America Kazakhstan Dubai Russia Iran Nigeria Egypt

January 3, 2012

Skills & Technologies

ASC chief DEVELOPMENT capabilities & skills are:

OS
Windows Unix Linux Open VMS

Language SCADA Platform & Technology&Standard DBMS int.

C/C++ Visual TeMIP Java Visual Basic PHP, XML AJAX Javascript HP TeMIP, NNM, MS SQL 05, MySQL Factory Link Siemens PC7, WINCC, IBM Netcool Foxboro A2 Wonderware GE Cimplicity Schneider Vijeo CORBA, OSI&TMN UML .NET ORACLE Low level protocols PLC & peripherals On-site troubleshooting & set-up Wireless comms systems design Wireless system tuning

January 3, 2012

page 7

A.S.C. Leading Projects

Portugal, ONI & Telcel Access Modules Italy, TELECOM ITALIA, fiber links Sicily-Malta, SicilyTunisia Italy, OTAN, VR, 3 SSTA Lite Centers Russia, Gazprom, 3 SSTA Full Centers Italy, INMS with RAI and H3G Romania, REFNMS Rompetrol Honduras, COMTELCA, Centre of America, SSTA Lite Algeria, Tunnel Mng. Jijel Kazakhstan Agip KCO, Caspian Sea On-shore & Off-shore Centers Dubai Metro consult., Dubai DU TMN

Brasil, EMBRATEL, TELEMAT & TELASA SSTA Lite Systems

January 3, 2012

Italy, RAILWAY SCADA FS Diagnostic & Maintenance platform development

page 8

A.S.C. Utility Leading Projects

1999 OV TeMIP Manager for Gazprom Russia 2000 Alcatel CM 1513 Circuit Manager for Italian and Spanish Railways 2001 OV TeMIP ENEL SRTC Manager 2003 / 2005 SCADA FS, Diagnostic & Maintenance Tool based upon UGS Factory Link SCADA for Italian Railways 2005 HP Spain, OV TeMIP Proof of Concept for Metro of Madrid 2005 / 2006 Alcatel Italy, Metro of Dubai, Test Engineering & Documentation, Safety Management Engineering 2006 Kazakhstan Pipeline, OV NNM integrated Manager 2007 University of Perugia, Terni Campus wireless communications. 2007 Grandi Stazioni SpA Building Automation Centers. 2008 - REF-NMS Rompetrol Express Fuel Station Management upon TeMIP 2008 - Tunnel Management NOC for Jijel Algeria & Bolu Turkey test engineering. 2008 - Vatican Army web portal for security supervision and access management
January 3, 2012 page 9

The Oil&Gas process chain

O/G Exploration

O/G Production

Transportation Shipping

Refining & Natural Gas Processing

Primary and Secondary Distribution

Oil&Gas Retail Service Station & Convenience Retail

Petrochemical Fuel Station Network Modernization Oil & Gas specific business solutions Adaptive IT Infrastructure solutions Fault, Performances, Security, Umbrella System, .

January 3, 2012

page 10

The retail network

Network consists of several fuel stations (unattended or not), equipped with the following equipment, devices and subsystems: Devices directly related to automatic fuel refill and payment (i.e. pumps etc.) Other equipment used for station operations (communication, security, etc.) Each station is composed of pre-set modules already provided with local payment subsystems, video surveillance, equipment and event handling.
January 3, 2012 page 11

Fuel Station Overview

This picture shows main elements (equipments and actors) of an express Fuel Station:
Access 1

Tank access

4 ss e cc A

5 ss cce A
Tank access

Ac ce ss

2
communication

Technical Room Siteomat GE

sensor

TLG 1

TLG 2

DVR Access 3
Custo mer Interfa ce

Tanks Room

Pump room

Tank Security system. Loading Terminal Siteomat (Orpak) UPS system. IDVR (Digital Video Recorder, videosurveillance) Electrical power system Communication system
January 3, 2012 page 12

camera

ASC EF-NMS typical architecture

January 3, 2012

page 13

EF-NMS scalable solution - distribution

NOC
ROC= Regional Operation Center NOC= National Operation Center

ROC

ROC

Fuel

stations network
page 14

January 3, 2012

EF-NMS Framework
Object Oriented paradigm ORB based distributed kernel Presentation
Windows GUI

distribution and scalability of solution common interface to yard elements

to users or other applications

XML adapter CORBA Agent

Web GUI

ORB - Distribution -Dispatching

Value-Added functions Correlation, Filtering, Aggregation, Commands

Control (operators or applications)

ORB - Distribution -Dispatching

CORBA OSI Q3 SNMP ASCII / others

Monitor

Access
January 3, 2012

mediation yard elements

page 15

Security Subsystem - example

Here follows subsystems: a shortlist example of Security

Burglary Detection; Access Control; Blast Environment Detection and Extinction; Fire Detection And Extinction.

January 3, 2012

page 16

Burglary Detection - example

Equipment, sensor, device ATS3099 Central DD100 Infra-red sensor BURGLARY DETECTION

Functions

Location Technical room Technical room

Function Taking over, processing, signal transmission equipment control Movement detection in the technical room Warning for the unauthorised opening of the door in the technical room Warning in case of the attempt of cutting/ forcing of the door or in case of mechanical blows in the wall of the access door in the technical room

Access door technical space (10 cm away from 2507AH-L Magnetic contact the place where the door opens) Seen from the inside of technical room, 20 cm away on the right side of the access door, half the distance vertically.

SS102 Impact sensor

January 3, 2012

page 17

Access Control Detection - example

Functions Equipment, sensor, device Location Function

reading and at the entrance door of ATS1192 Card reader transmitting the card the technical room code to the centre ACCESS The door from the CONTROL it maintains the door pomp room (in the CCW30S applied magnetic upper part, 20 cm away from the pump room cylinder lock from the place where blocked the door opens) taking over, processing, signals explosive atmospheres Technical room station transmission - blow BLAST out gas cylinder ENVIRONME NT FGE150PV explosive Detection of the gas Pump room DETECTION atmospheres sensor vapour concentration AND EXTINCTION FGE150PV explosive at the vat's level under Detection of the gas atmospheres sensor the fuel reservoirs vapour concentration

January 3, 2012

page 18

Fire Detection - example

Functions Equipment, sensor, device Location Function taking over, processing, signals transmission - blow out gas cylinder detection of sudden increasing in temperature or threshold temperature It blocks the propagation of dangerous accidental electrical potentials between the technical room and the antiex rooms blow-out gas stockage

Fire station

Technical room

temperature sensor; 1 FT874 gradient FIRE DETECTION AND EXTINCTION ZENER Barrier

inside the fuel reservoirs (tanks)

Technical room

blow-out cylinder

Technical room

January 3, 2012

page 19

IDVR CCTV Subsystem - example

The following is a short description IDVR CCTV Subsystem:

4 CH MPEG-4 DVR CCTV colour cameras; minidome CCTV camera. Other ..

January 3, 2012

page 20

Actors and main processes - example

The following table shows a short description of Actors that can be founded in a Fuel Station level:
N Fuel Station Actors Description His / her Fuel Station Customer Interface usage is for: 1 Customer 1. Payment; 2. Fuel supply; 3. Critical situations management. 2 Fuel Supply Operator He / she can access Tanks Room (Tanks Loading Terminals) for Tanks filling; he / she exploits Road Tanker in order to carry the Fuel in the Station. He / she accesses Fuel Station rooms for equipment maintenance. He / she accesses Technical Room for money pickup/change. Regional He / she accesses Technical Room and Pump Room for inventory purpose.
page 21

3 4 5
January 3, 2012

Maintenance Operator Money Operator Inventory Operator

System Management Characteristics

From a management point of view, EF-NMS stations have the following characteristics: Heterogeneous equipment regarding supplier, technology, interface protocols and management GUI (when present). Different events and event formats generated. Several equipment, each one with its own management interface, that are not generally able to forward information (events, alarms, ...). Most equipment not provided with a proper management software. Correlation between events from different systems not directly possible.
January 3, 2012 page 22

Fuelling Subsystem- example (1/2)

Here follows a short description of Security Subsystems:

BOS Back Office System (Fuel) POS Point of sales (Fuel Cashier) FCC Forecourt controller. For example: Pump dispenser, Tank Level Gauging System (TLG), Bank Note Acceptor (BNA), Outdoor payment terminal (OrPT), Micro Vehicle Identification Transceiver Other .

January 3, 2012

page 23

Fuelling Subsystem- example (2/2)

January 3, 2012

page 24

Communic. Network Subsystem - example

The following list is a typical short description of Communication Network Subsystem example: Switch: HP Procurve 2524 Router: Cisco 831 Modem: Gilat Skyedge IP Other ..

January 3, 2012

page 25

User interface - hardware config.

Windows NT Windows 2000 Windows XP
Windows Server 2003

Windows Windows Windows Web Thin Clients

HP-UX 11.11
Unix Unix Unix Unix

Solaris 2.8/2.9
January 3, 2012 page 26

Graphical User Interface Architecture

January 3, 2012

page 27

EF-NMS alarm viewer

Filter Pattern Tree Alarm List

OC List
January 3, 2012

Message Console
page 28

EF-NMS map viewer

Map Filters Map Item Layers Tree View Backdrop Map Items State Attributes

Symbol Editor
State Inform ation Information Box Symbol

Composite State

Administrative State

URL

Shortcut

Symbol Name

Map Item Properties

State Domain List

Map Properties

Message Console

Overview Window

January 3, 2012

page 29

When used as CORBA server

UNIX/Windows Java Client CORBA IIOP/SSL CORBA agent UNIX/Windows C++ Client

access to EF-NMS from any CORBA client application, on any platform, on any ORB the off the shelf CORBA Agent offers a generic IDL interface (TeMIP call interface) secure access to EF-NMS data (commands & event collection)

January 3, 2012

page 30

OSS/J Adapter for EF-NMS architecture

OSS/J QoS Fault Monitoring server OSS/J Trouble Ticket client

OSS/J QoS Fault Monitoring server OSS/J Trouble Ticket client

TIBCO, JMS, other

XML/SOAP mapping ISM Adapter Framework

J2EE app server

JVT mapping IP VALUE EJB implementation

Integration layer OSS/J FM TT FM

Integration layer OSS/J FM TT FM

XML/SOAP option
January 3, 2012

JVT/J2EE option
page 31

New fault management features (1/2)

Better support for Customer operations processes

Un-Ack Un-Term

Alarm ownership control

Ownership control
NEW
NEW

Ack Un-Ack

Own alarms Dis-own alarms

Alarm reassignment

For operator shift change For expert investigation

Auto Terminate on clearance, on TT closure, on ack+clearance
NEW

New automatic termination policy

ack+clear Un-terminate,Un-ack
page 32

Error recovery

January 3, 2012

New fault management features (2/2)

Improved NOC efficiency

User-defined alarm information

New aggregation criteria

NEW

Customized Alarm Object fields

Comments history

NEW

Improved aggregation mechanism

Flexible alarm similarity criteria (ignore NotifId, aggregation for unacknowledged alarms only, clear alarms aggregation) Latest additional text propagation

Alarm = alarm type, severity, probable cause, additional text + user defined field (site, customer, card,)
NEW

Track operator notes

page 33

January 3, 2012

Outage management
Maintain and display resources: Manual change (by operator) Controlled request (by application) Option: Stop time or Duration (timeout) Flexible propagation rule (per type of resource) Specific alarm management behavior for Out Of Service resources: After AL processing, Alarms are tagged (new outage event field) Option: Alarms are automatic acknowledged or automatically terminated (in that case not displayed in the real time alarm handling window) Flagged alarms are recognized by Expert, Datawharehousing applicationsetc
January 3, 2012 page 34

The alarm report problem

A single fault potentially may generate more than 10 consequence alarms in the network Traditionally this has been coped with by a combination of methods all having problems: Operator intelligence

Lots of training and turnover

Low-level filters
High complexity

Correlation and reduction via an expert system

May use a lot of system capacity

January 3, 2012

page 35

Root-cause analysis and task automation

capture the intelligence of network and service operators to automate service assurance activities correlate alarm and event across network domains pinpoint the real source of problems to increase operations efficiency

EF-NMS Service Monitor

Topology-based RCA What-if calculations GUI configurable rules engine Self-tuning fuzzy logic alarm rules calculation
page 36

EF-NMS Expert

ASC Friendly tool

January 3, 2012

ASC EF-NMS expert

cross-technology alarm correlation:

Expert

Rules Editor

root cause analysis, service impact analysis.

Expert adds an intelligent reasoning to events and conditions that happen in the network decision support system: advanced alarm filtering, correlation, diagnostic, root cause, optional Fuzzy Logic selftuning (ASC Friendly). Expert based on ILOG Rules
January 3, 2012 page 37

EF-NMS expert
perform high level automated actions for alarm reduction complement existing filtering capabilities alarm aggregation to customize your own similarity mechanism (demotion) to define a 2 level alarm hierarchic view root cause analysis multi technology / multi vendor
January 3, 2012

service impact analysis multi technology / multi vendor trouble ticketing integration correlation based on state management information

page 38

Flexibility - filtering steps

top level filter (Display)

high level filter (no storage)

low level filter (Corrective, Tap, Threshold, Head, Transient)

AL filter (Hard-coded)

events
January 3, 2012 page 39

State management

map viewer

optional: complete alarm information with state information mapping of native states to generic states/composite state

domain scheduler mapper

polling domain elements (scheduler) map update: specific

January 3, 2012

page 40

Product integration's
Product Name HP OpenView Operations HP OpenView NNM ASC Friendly correlation tool HP OpenView Service Desk Amdocs Clarify BMC Remedy Clear ClearView KnowledgeWare Cramer Cramer 5 Product Function App & Systems Mgmt Fault Mgmt (Enterprise) Correlation self-tuning engine Trouble Ticket Trouble Ticket Trouble Ticket Performance Mgmt (Layer 1) DataWarehouse Inventory Mgmt Universal Notifier: Email, SMS, Voice Mail, Pager, Fax, Status Integrated Integrated Under deployment Integrated Integrated Integrated Partner Integration Partner Integration ISM Integration Integrated

Vytek TelAlert

January 3, 2012

page 41

Trouble ticket liaison features

Windows
AH Create case associated with alarms Associate alarms with an existing case Dissociate alarms from a case Display the associated case Modify the associated case Automatically terminate the associated alarms when case closed

AH SD Liaison

January 3, 2012

page 42

Universal notifier
Forwarding of Alarms: Forwarding of Alarms: Manual Manual Automatic Automatic @
Universal Notifier

Services Launch Email SMS Pager Voice Mail

Messaging Server

AH FM

Alarms Network

- Using TelAlert which supports: pager, SMS, email, fax, voice mail, - SMTP and Launch supported independently of TelAlert uses Java and Web Services technologies (SOAP, WSML) to provide open interfaces to third-party notification systems.
January 3, 2012 page 43

Why EF-NMS for fuel stations management ?

Oil & Gas infrastructure management integration

Most comprehensive and complete solution portfolio for superior integrated management of fuel retail distribution

Unique ability to optimize service quality

Industry most flexible and adaptable solutions

Global services with extensive experience

January 3, 2012

Mission critical support

page 44

Conclusions: strength of ASC platform

operational aspects geographical distribution scalability flexibility reliability Multivendor & customer configuration features

magnitude/performance users managed resources events flow/filtering openness standards legacy contexts portability open API
page 45

January 3, 2012

Thanks for listening

A.S.C. Automazione Sistemi di Controllo S.r.l.

AN INTERNATIONAL COMPETENCE CENTER FOR OSS / SCADA / TMN A CO-OPERATING PLAYER FOR TELCO / UTILITY / TRANSPORTATION A CERTIFIED TRAINING CENTER FOR OSS AND SCADA

Nazareno Claudiani Strategy Manager nazareno.claudiani@ascpoint.com Via F. Turati n.16, 05100 Terni Italy Tel. +39-0744-221011, fax 227051 www.ascpoint.com
January 3, 2012 page 46