ADEEL ALTAF

Resume Objective: Address:

Motivated and result driven individual seeking to work in a career oriented organization nurturing personal development and House # 430/I-D, Kashmir Lane for career advancement, where I can utilize providing opportunities Peshawar Road, Chur Chaki Stop, my abilities in the best interest of that organization Rawalpindi, Pakistan.
3344888

Contact: 0313 7779119 Cell: 0333 Email: Ady929@hotmail.com Sr. Degree Board / University 1 4 5 B.COM H.S.S.C S.S.C Punjab University BISE, Rawalpindi BISE, Rawalpindi

Education:
Major Passing Year (2004) (2002) (2000)

Accounting, Economics Tax, Commerce, Audit Commerce Subjects Maths, Physics, Biology & Chemistry

Professional Experience: UFONE, ISLAMABAD ORGANIZATION :

Organization Type : Designation : Tenure : Location : Area(s) of Experience : Brief Job Description : Provision of services to customers on incoming calls. Accepting queries and solving customers issues about services on recorded lines. Detailing customers about the new services promotions. Maintaining and completing daily and monthly awarded tasks and duties from the higher management. Using customer management software for customer support. Maintaining and briefing other official duties as assigned by my peers. Reporting daily tasks and activities report to team leader. Telecom Services Sector

Customer Services Representative

Feb-2009 to October 2010

Islamabad, Pakistan

Inbound Call Centre Operations, Customer Relationship management, services promotion, query solution.

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ORGANIZATION :
Organization Type : Designation : Tenure : Location : Area(s) of Experience : Brief Job Description

FAYSAL BANK LIMITED

Banking Sector

Relationship Officer

Jan 2007 to Dec 2007

Rawalpindi, Pakistan

Customer Relationship Management, Auto Loan Financing.

Managing sales team and assigning them daily weekly and monthly targets. Measuring and Evaluating Performance of the sales team. Making decision flow from top to bottom hierarchy. Researching and locating potential customers for auto loan promotion. Attending customers and updating them about proper channel for auto loan financing. Fulfilling sales targets effectively and efficiently through customer data management. Maintainace and recording of documentary procedures and filling of cases. Coordination with the Unit Heads about the daily and weekly reports and targets.

ORGANIZATION :
Organization Type : Designation : Tenure : Location :

STANDARD CHARTERED BANK

Banking Sector

Business Development Executive PFC Auto Loan March 2005 to Dec 2006

Rawalpindi, Pakistan

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Area(s) of Experience : Brief Job Description : Fulfilling and assigning sales targets in liability sales from Branch Manager. Managing customers and exploring potential accounts for business development. Managing account documentation and opening of accounts of customers. Briefing details about the banking products and services to potential customers. Processing auto loan cases and exploring market. Worked with the other branch members in different branch operations and general banking as per awarded by peers duties assignment.

Computer Skills and Other Abilities

Sr. 1 2 3 4. Skills & Abilities Word Processing Soft Presentation Customer Services Management Communication Skills Proficiency Level Excellent Excellent Excellent Excellent

Awards and Prizes

Sales performance award as relationship officer May 2006. Winner of DVD Player in June 2005. Winner of TV in August 2005. Winner of Motor Bike in December 2005. Best Sales Executive countrywide for second quarter 2005. Best Sales Executive countrywide for third quarter 2005. Best Sales Executive countrywide for fourth quarter 2005.

Training Courses
Effective communications skills. Compliance training. People management training. Personal Grooming.
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Customer Service Management. Customer Relationship Management. Marketing Information System.

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