Fall 2011 Bachelor of Computer Application (BCA) Semester 1 BC0032 Communication Skills in English 4 Credits (Book ID: B0 706)

6) Assignment Set 1 (60 Marks) --------------------------------------------------------------------------------------------------------------------------Answer all questions

1. What do you mean by the environmental barrier of listening? Explain with an example. [5 Marks]

Answer: Barriers to listening take many forms. It is inevitable that barriers will exist in any interaction, but anything which stops concentration, allowing the mind to wander off the topic, must be recognized and overcome if fully successful communication is to take place. Environmental Barriers The following, if encountered, can make us switch off from what is being said,to allow our minds to temporarily concentrate on our surroundings: 2. the room too hot or too cold. the chair uncomfortable the lighting too bright or too dim draughts bad ventilation; stuffy/smoky atmosphere noise sights smells interruptions

Given below is a list of ambiguous messages. For each sentence, construct a polite question you could ask the speaker to help clarify the meaning. [5 Marks] Answer: a) I need this report right away. - Can this report be submitted soon? b) This presentation needs to be perfect. - Can we have the best presentation? c) Whenever I leave to go to a meeting, nothing gets done in this office. Please take care of your work in my absence d) You did a heck of a job on that proposal. Can the proposal be more specific? e) I just need a little more time to finish the job. Could you please give me some more time to finish the task?

3. Write a note on the impact of posture as a non-verbal communication. [5 Marks] Answer: Nonverbal communication, or body language, is a vital form of communication. When we interact with others, we continuously give and receive countless wordless signals. All of our nonverbal behaviorsthe gestures we make, the way we sit, how fast or how loud we talk, how close we stand, how much eye contact we makesend strong messages. The way you listen, look, move, and react tell the other person whether or not you care and how well you are listening. The nonverbal signals you send either produce a sense of interest, trust, and desire for connectionor they generate disinterest, distrust, and confusion. It takes more than words to create fulfilling, strong relationships. Nonverbal communication has a huge impact on the quality of our relationships. Nonverbal communication skills improve relationships by helping you:

Accurately read other people, including the emotions theyre feeling and the unspoken messages theyre sending. Create trust and transparency in relationships by sending nonverbal signals that matchup with your words. Respond with nonverbal cues that show others that you understand, notice, and care.

Unfortunately, many people send confusing or negative nonverbal signals without even knowing it. When this happens, both connection and trust are lost in our relationships.

4. Explain the communication process in your own words. [5 Marks] Answer: Communication can best be summarized as the transmission of a message from a sender to a receiver in an understandable manner. The importance of effective communication is immeasurable in the world of business and in personal life. From a business perspective, effective communication is an absolute must, because it commonly accounts for the difference between success and failure or profit and loss. It has become clear that effective business communication is critical to the successful operation of modern enterprise. Every businessperson needs to understand the fundamentals of effective communication. The communication process is the guide toward realizing effective communication. It is through the communication process that the sharing of a common meaning between the sender and the receiver takes place. Individuals that follow the communication process will have the opportunity to become more productive in every aspect of their profession. Effective communication leads to understanding. The communication process is made up of four key components. Those components include encoding, medium of transmission, decoding, and feedback. There are also two other factors in the process, and those two factors are present in the form of the sender and the receiver. The communication process begins with the sender and ends with the receiver. 5. Make a Power Point Presentation to be delivered for 20 minutes, on the topic, Why the students should / should not buy personal computers. [10 Marks] Answer PPT attached. 6. Given below is a description of how man discovered that the earth is round. Each line contains an error. Underline each error and write your correction. [10 Marks] Answer: i) Sailors long ago was were often afraid ii) that unless they sailed sail too far from iii) home they will had to fall off the edge iv) of the flat deep ocean. In a past v) many people had to trusted trust the word vi) of others for as they have no way vii) of gathered gathering information for themselves. viii) Today we could can fly in aeroplanes ix) high over the earth ground and seeing the x) curve that was proof of its the roundness. 7. Complete the dialogue by filling in the blanks with the appropriate form of verbs given in the brackets. [10 Marks] Answer: Alok: Hello Nina. I hope I did not kept (not keep) you waiting too long. Nina: In fact I have just arrived (just arrive). I am dying (die) to tell you the great news. Meena and Shreyas fixed (fix) the wedding for the 26th of this month. Alok: But thats only a few days from now. I cannot believe (not believe) it. Tell me exactly where those two met. Nina: It has been (be) a long time back, at some sales meeting. Meena had (have) to give a speech. But because of a traffic jam she was late and while she hurried (hurry) up the stairs she collided (collide) with Shreyas. Papers flew (fly) around everywhere. Meena was furious but Shreyas was left looking into her eyes. 8. Given below are the sentences that are jumbled up. Put them in order to produce a complete paragraph. [10 Marks]

a) To conclude, like many things in life, it is up to the individual to use TV wisely, or to abuse it and become its slave. b) By contrast, those who attack TV stat that it makes people lazy by doing everything for them. c) Television is here to stay. d) In other words, it stifles rather than stimulates the imagination. e) Defenders of TV say that it is a wonderful source of information about things we can never hope to see or do in person. f) Moreover, they say it makes topics interesting which would otherwise be boring and difficult in books. g) However, is it a boon or a curse? h) In fact, it has become an indispensable part of our lives. Answer: e) Defenders of TV say that it is a wonderful source of information about things we can never hope to see or do in person. f) Moreover, they say it makes topics interesting which would otherwise be boring and difficult in books. b) By contrast, those who attack TV stat that it makes people lazy by doing everything for them. d) In other words, it stifles rather than stimulates the imagination. g) However, is it a boon or a curse? c) Television is here to stay. h) In fact, it has become an indispensable part of our lives. a) To conclude, like many things in life, it is up to the individual to use TV wisely, or to abuse it and become its slave.

Fall 2011 Bachelor of Computer Application (BCA) Semester 1 BC0032 Communication Skills in English 4 Credits (Book ID: B0 706) Assignment Set 2 (60 Marks) ----------------------------------------------------------------------------------------------------------Answer all questions
1. As a supervisor of your team, write an invitation letter to Mr. Sandeep, a member of your team for presiding and giving key note address for the two-day workshop on Computer-the basics. [5 Marks] Answer: 31.12.2011 Dear Mr. Sandeep, It gives me great pleasure to invite you to the Workshop of Computer basics as a Speaker .Your speaking engagement(s) will take place on 1st & 2nd of January 2012 at college auditorium. Sincerely, Arvind Mishra

2.

Write a memo to the Directors of the board announcing a meeting to be held on November 25 2009 at 10 a.m. in the main Conference Room. The meeting would be about assignments to the members for the year 2009-2010. [5 Marks] Answer: XYZ industries Pvt. Ltd Memorandum To: Directors From : Arvind Mishra Date: 8.11.2009 Subject: Year 2009-2010 assignments This is to let you know the board meeting will be held on November 25 2009 at 10 a.m. in the main conference room. The meeting would be about assignments to the members for the coming year. Arvind Mishra

3. Write a Job application letter for the post of Web developer. Create necessary data. [10 Marks] Answer: HR Manager Facebook Inc. Palo alto, CA Dear Sir/ Madam This is regarding the job vacancy of a web developer in your company Facebook. I am interested to apply for the same. Here I provide you with brief details of my educational background, work experience and skills.

I hold a bachelor's degree in Computer Science.. My proficiency accounts in web services, WSDL, SOAP, Java/J2EE and JMS. My web developing experience includes a project in which I created an e- commerce site for a business house using JavaScript. Apart from this i carried out the responsibilities like Database Design, Updating System and the Web Server, Web Applications Development. My supervisory skills were demonstrated in my last job by training, mentoring, and evaluating 3 administrative support employees, which resulted in a decrease in staff turnover. My experience with command and control (C2) communications systems is considerable and also I am familiar with enterprise integration patterns apart from the basic requirements. I have working knowledge of XML,XSLT, DTDs, XML schemas, etc. and of web graphics. My communication skills have evolved over the time and i am comfortable with English and Spanish. Hope to hear from you soon. Thanking you Arvind Mishra

4. You have just passed your first semester examination. Two of your books are in fairly good condition and you want to sell them at reduced prices. You have to put up a notice on the LC notice board giving all necessary details. Write this notice in not more than 50 words. [5 Marks] Answer: To : BCA 1st sem students Notice I would like to sell to my BCA Ist Sem maths & communication skill book which are in good conditions. I am selling the books on half of the listed price. Those interested can contact me in the school campus during lunch hours. Arvind Mishra BCA-2nd Sem 5. As a secretary to the M.D., write an agenda to the following, calling for a meeting: To: Mr. Rajendra Singh, Mr. Sampath Kumar, Ms. Neha Rajaram, Mr. Prashant Duggal. Meeting Time & Place: Tuesday, September 2009 at Third floor Conference room. Regarding: To complete the task of equipping the new branch of the computer centre, the following needs to be discussed, a) Office equipment- to present the list of requirement (20 minutes) b) Promotion: Mr. Sampath Kumar would like to prepare a series of press releases for distribution to various media, a month before the inauguration of the branch. Come with suggestions for the same. Answer: Agenda Meeting to be held in 3rd floor conference room Tuesday. September 2009 Chairperson : Mr. Rajendra Singh, Mr. Sampath Kumar, Ms. Neha Rajaram, Mr. Prashant Duggal. 1. 2. 3. 4. 5. 6. 7. Present Confirmation of minutes previous meetings Agenda (20 minutes) Promotion Reports Forward Agenda Item Next Meeting

7. Read the following passage and answer the questions that follow. [10 Marks]

Shravans day begins when most other peoples end. 13 year old Shravan Kumar works in a tea shop on Delhis Bahadur Zafar Marg, where several newspaper offices are situated. His work begins around seven in the evening when he starts preparing samosas, coffee and tea. He carries these to several offices, does the dishes, and goes around collecting his money, well into the night. Around six in the morning, when all the newspapers are dispatched for distribution and the press employees return home, he prepares his food, has a bath and goes to bed. Shravan is an orphan who came to Delhi from his village in Bihar in search of work. His father kept a shop, but was tricked out of it by a deceitful uncle. Despair drove him to alcohol and gambling, and he died of a stroke soon after. Shravan worked in a tea shop in his village for a while. When I first began washing other peoples cups and glasses, he recalls, I used to feel very bad, I would cry. Shravan moved to the more lucrative environs of Delhi, where his elder brother Shatrughan had preceded him. A job in a shop selling ice was his first taste of a big city life. His mother came to visit him in Delhi, but she fell ill and died soon after. That was two or three years ago, I dont remember exactly when, the little boy says. Soon Shravan lost his first job. His employer still owes him Rs. 500. Following a brief spell of unemployment and a short spell as an assistant at a car park, he joined the tea shop where he is presently employed. The ruthlessness and loneliness of the world has left him shattered. I think I am all alone in this world, he says despondently. Of the Rs 300 that he earns every month now, he deposits Rs 200 in the bank. His bank balance stands at Rs 2000, he says proudly. Survival is his immediate aim but there is a larger objective towards which Shravan is working. He intends to retrieve the land that was mortgaged by his father. Already Shravan and Shatrughan have paid back the loan of Rs 8000 only the interest remains to be paid. Shravan was a dedicated lottery buyer at one time, until he realized that it was adding nothing to his income. The cinema remains a favourite form of entertainment he even wakes up early to see the noon show. I have no friends here. Who keeps awake late at night and sleeps during the day? I miss my village. There I used to play gully danda and marbles, and I had a lot of friends. When I went to the village last year, I met them. They are still studying and playing games. I want to join them, but it is a question of survival for me. Shravans mother wanted him to own a big shop like the one his father owned, he says wistfully. He dreams of fulfilling her wish. He dreams of getting back their mortgaged land, and returning to the village for good. I like being in my village. I like the films and the glitter of Delhi, but I prefer the greenery, the trees, and the fields of my village. May be the grit and intelligence he has shown, alone and friendless, in facing a hostile world, will also win for him his hearts desire. Answer the questions given below: 1. How old was Shravan? ( 1 mark) - 13 Years 2. Give a note about his parents. (2 marks) They were very innocent 3. How does he spend a typical day? (2 marks) - preparing coffee,tea,samosas,serving dish 4. What did he do for recreation? (1 mark) Play gully danda 5. What were Shravans hopes / dreams / ambitions? (2 marks) to retrieve the fathers land 8. You had ordered 5 computers to your lab. The supplier has sent it much earlier than the due date. Create the data that you require and write thank you letter to the supplier. [10 marks] Answer: To The Digi Systems Subject line: Thank You Dear Ravi I really appreciate all your help in getting the computers delivered before the due date. You've been right there, helping out wherever and whenever needed for these past few months. From ordering supplies to helping with the data and parts - we couldn't have done it without your expert consulting services. Everything has finally come together, and we're ready to open the doors to the students. I am very appreciative of your assistance and looking forward to continuing to work together. Sincerely, Arvind 9. You are working in the gaming section of an industry. You require the newly designed templates from the think tank unit of your industry to put as samples in your offer pack. Write an inter-office memo to the head of the think tank unit to send the new designs. [5 marks]

Answer: XYZ industries Pvt. Ltd

Memorandum To: Directors From : Arvind Mishra Date: 8.11.2009 Subject: Year 2009-2010 assignments This is to let you know the board meeting will be held on November 25 2009 at 10 a.m. in the main conference room. The meeting would be about assignments to the members for the coming year. Arvind Mishra

10. Collect 10 abbreviations used in the field of Information Technology and write its full form explaining in a sentence or two its meaning in laymans language. [10 marks]

Answer:
CPUCentral Processing Unit - The central processing unit (CPU) is the portion of a computer system that carries out the instructions of a computer program, to perform the basic arithmetical, logical, and input/output operations of the system. 2. PCPersonal Computer- A personal computer (PC) is any general-purpose computer whose size, capabilities, and original sales price make it useful for individuals, and which is intended to be operated directly by an end-user with no intervening computer operator. 3. WWW-World Wide Web - The World Wide Web (or the proper World-Wide Web; abbreviated as WWW or W3,[2] and commonly known as the Web) is a system of interlinked hypertext documents accessed via the Internet. 4. MbMegabit - The megabit is a multiple of the unit bit for digital information or computer storage. 5. MBMegabyte - The megabyte is a multiple of the unit byte for digital information 6. KBKeyboard- a keyboard is a typewriter-style keyboard, which uses an arrangement of buttons or keys, to act as mechanical levers or electronic switches. 7. KbKilobit - The kilobit is a multiple of the unit bit for digital information or computer storage 8. KBKilobyte - The kilobyte is a multiple of the unit byte for digital information. 9. MS Microsoft Operating systems & office suite 10. DOS - Disk Operating System 1.