Employee retention is a process in which the employees are encouraged to remain with the organization for the maximum

period of time or until the completion of the project. Employee retention is beneficial for the organization as well as the employee. Employees today are different. They are not the ones who dont have good opportunities in hand. As soon as they feeldissatisfied with the current employer or the job, they switch over to the next job. It is the responsibility of the employer to retain their best employees. If they dont, they would be left with no good employees. A good employer should know how to attract and retain its employees. Most employees feel that they are worth more than they are actually paid. There is a natural disparity between what people think they should be paid and what organizations spend in compensation. When the difference becomes too great and another opportunity occurs, turnover can result. Pay is defined as the wages, salary

another opportunity occurs, turnover can result. Pay is defined as the wages, salary, or compensation given to an employee in exchange for services the employee performs for the organization. Pay is more than "dollars and cents;" it also acknowledges the worth and value of the human contribution. What people are paid has been shown to have a clear, reliable impact on turnover in numerous studies. Employees comprise the most vital assets of the company. In a work place where employees are not able to use their full potential and not heard and valued, they are likely to leave because of stress and frustration. In a transparent environment while employees get a sense of achievement and belongingness from a healthy work environment, the company is benefited with a stronger, reliable work-force harboring bright new ideas for its growth

Blog Online And Earn Money Introduction Employee turnover is one of the largest though widely unknown costs an organization faces. While companies routinely keep track of various costs such as supplies and payroll, few take into consideration how much employee turnover WILL

cost them: Ernst & Young estimates it costs approximately $120,000 to replace 10 professionals. According to research done by Sibson & Company, to recoup the cost of losing just one employee a fast food restaurant must sell 7,613 combo meals at $2.50 each. Employee turnover costs companies 30 to 50% of the annual salary of entry-level employees, 150% of middle-level employees, and up to 400% for upper

level, specialized employees. Now that so much is being done by organizations to retain its employees, why is retention so important? Is it just to reduce the turnover costs? Well, the answer is a definite no. Its not only the cost incurred by a company that emphasizes the need of retaining employees but also the need to retain talented employees from getting poached.

Resume Writing Tips Employee Retention Retention involves five major things: Compensation Environment Growth Relationship Support Compensation Compensation constitutes the largest part of the employee retention process. The employees always have high expectations regarding their compensation packages. Compensation packages vary from industry to industry. So an attractive compensation package plays a critical role in retaining the employees. Compensation includes salary and wages, bonuses, benefits, prerequisites, stock options, bonuses, vacations, etc. While setting up the packages, the following components should be kept in mind: Salary and monthly wage: It is the biggest component of the compensation package. It is also the most common factor of comparison among employees. It includes Basic wage House rent allowance Dearness allowance City compensatory allowance Salary and wages represent the level of skill and experience an individual has. Time to time increase in the salaries and wages of employees should be done. And this increase should be based on the employees performance and his contribution to the organization. Bonus: Bonuses are usually given to the employees at the end of the year or on a festival. Economic benefits: It includes paid holidays, leave travel concession, etc.Long-term incentives: Long term incentives include stock options or

stock grants. These incentives help retain employees in the organization's startup stage. Health insurance: Health insurance is a great benefit to the employees. It saves employees money as well as gives them a peace of mind that they have somebody to take care of them in bad times. It also shows the employee that the organization cares about the employee and its family. After retirement: It includes payments that an Employee gets after he retires like EPF (Employee Provident Fund) etc. Miscellaneous compensation: It may include employee assistance programs (like psychological counseling, legal assistance etc), discounts on company products, use of a company cars, etc. Employers And Their Key Drivers To Attract And Retain Talent Employers Key Drives To Attract And Retain Talent Procter and Gamble India Early responsibilities in career Flexible and transparent organizational culture Global opportunities through a variety of exposure and diverse experiences Performance Recognition American Express (India) Strong global brand Value-based environment Pioneer in many people practices NTPC Learning and growth opportunities Competitive rewards Opportunity to grow, learn and implement Strong social security and employee welfare performance- oriented culture Johnson & Johnson Strong values of trust, caring fairness, and respect within the organization Freedom to operate at work Early responsibility in career Training and learning opportunities Visible, transparent and accessible leaders Competitive rewards Innovative HR programs and practices Glaxo Smith Kline Consumer Healthcare

CATALYST
A Multi-Professional Hub

COMPANY PROFILE
INTRODUCTION

CATALYST is a call center situated in the Royal city of Mysore which is just 140Km away from Bangalore. The company is located at the following address, #2996, 1st Floor, 7th Cross, Kalidasa Road, V.V Mohalla, Mysore 570002 We have a 12-seater Set-up Ready with Individual WorkStation. This setup offers outsourced work to be completed with quality, quantity, and efficiently by working 6days a week, with 9 working hours a Day. We also undertake Data Conversion Process which is imparted with high accuracy and within the stipulated turn-around time, thus ensuring customer/client satisfaction. We manage programs with rigorous processes and procedures to integrate all program components into one seamless operation. We deliver added value to quality at every stage of the conversion. Every detail of every contact made while conversion is recorded with precession and quality. Our objective is to help companies succeed by providing strong customer relationships, enhanced revenue, improved quality, added protection, and greater return on investment. Organization and Management

CATALYST is committed to providing services, which ensure a fair, equitable, and quality working and learning environment for employees. We commit to continuously seek and supply information and knowledge needed to enhance their employees knowledge, skills, and abilities so they may better support the mission of our Company.

The Human Resource Policy and Procedures Manual have been developed to guide the actions and govern the rights of employees at CATALYST. The Manual contains policies approved by the Board along with associated procedures, which are amended from time to time.

Mission

CATALYST will spare no efforts to encompass total customer/client satisfaction and thrive towards success through quality and quantity. CATALYST maintains its ability to pursue its Mission through a continual process of introspection, analysis, integration, innovation and improvement.

Vision

The Vision of CATALYST is to believe in producing dramatic results for our customers/client by viewing every relationship and interaction as an opportunity to demonstrate leadership and generate substantial value.

Values

In pursuit of its Mission, CATALYST commits to the following values:

Responding to changing needs without compromise to quality, Supporting real innovation rather than change for change sake, Ensuring participatory and inclusive decision making,

Recognizing the contribution made by individuals, Remaining accountable and transparent, Ensuring an environment that is safe, supportive and stimulating, Caring for the individual through approaches that are fair, inclusive and equitable, Improving the quality of its operations as a learning organization, Managing a sustainable development into the future, Providing service of high quality.

Working environment

Code of Conduct

This Code aims to foster and maintain public trust and confidence in the integrity and professionalism of the employees of CATALYST by ensuring that employees shall:

Maintain appropriate Standards of Conduct,

Develop those skills necessary for the efficient Performance of their Duties,

Maintain fairness in Decision Making,

Maintain and Enhance the Reputation of CATALYST,

Adhere to appropriate Ethical Standards.

Workplace, health and safety

Maintaining the Work Place

CATALYST is committed to achieving and maintaining the highest practicable standards of Health and Safety for its employees. The company endeavors to take every reasonable measure to ensure that it provides a safe and healthful work place for its employees.

CATALYST has the responsibility under its duty of care to provide as far as is practicable:

A safe place of work Safe systems of work Safe tools and equipment On going training in safe methods of work Safe, positive supervision at all levels The investigation of all accidents, the reporting of all hazards and the implementation of all practicable control measures to protect people and property To encourage employees to implement sound health and safety principles in all their activities

To assist in this effort, employees are required to practice safe work habits. Each employee is required to report to his/her supervisor any unsafe conditions observed. Typical examples of unsafe conditions are, but not limited to, the following:

a) Wet or slippery floors

b) Computer equipment left in an unsafe manner

c) Cigarettes, cigars, or ashes left smoldering in waste paper baskets

d) Defective electric wiring, lighting or outlets

e) Smoking in office

Reprisals will not be taken against an employee for reporting a safety violation or hazardous working condition.

Obligations of Employees

All employees have an obligation to comply with CATALYST workplace health and safety policies, procedures and instructions to ensure a safe workplace. This means that employees are required to:

comply with workplace health and safety instructions; take corrective action to eliminate hazards at work, or report those hazards which cannot be immediately corrected; seek appropriate first aid or treatment for injuries and illnesses and report on the appropriate form;

Obligations of Visitors and Others

Visitors and others have the obligation at CATALYST to comply with instructions given by CATALYST for workplace health and safety.

PERFORMANCE MANAGEMENT

General Policy

All employees, whether full-time or part-time, are entitled and subjected to a periodic review of his or her work with his or her supervisor. A very important function of the supervisor is to convey to employees how well they are doing in their work and what changes or improvements are expected. Performance evaluations are intended to address three basic principles. They are:

1) To record and communicate the capacities and accomplishments of an employee during a given period. 2) To assist in determining merit increases and future promotions. 3) To assist employees in planning future objectives and realistic steps for personal growth and development within the company.

Performance Evaluation Policy

Each probationary employee who has completed 6 months of service will be evaluated by the current supervisor at the end of 6 months and at the employee's anniversary of employment or during the annual appraisal period.

In addition all full time employees will be assessed and appraised by their respective supervisors at least once each year, during the annual appraisal period, which is normally at the end of April of each year. The Employees are required to fill in the Skill Set and Behavior Assessment Form & Performance Appraisal Form, which will be rated by the supervisors.

Projects Handled

As of now our call centre is handling outbound calls for UK Campaign, where we are doing surveys/gathering of customer interests through series of questionnaire which would help the actual sales oriented process to pitch directly to the cust for their product based on their interest collected by us.

We have completed several such Surveys some of them are: Life Insurance Payment Protection Insurance Home Insulation Sky (Satellite programs) O2 Pay & Go Sim cards E-on Energy and many more.

Management Details

CATALYST is a Registered Proprietor Company Owned by Highly experienced and Multi Tasking Professional DIRECTOR: - Mr. Vijay Kumar. P

Who is an auditor by profession, who has excelled in the field of Insurance, Auditing, Money Management, Taxation, and Financial advisor for the Last 11 Years

Then followed by the Person who is in charge of the call center is Process In Charge (Manager): - Akash. G. Bandvalkar Who has been experience in the field of call center industry for a period of 5+Years in the area of Sales, Marketing, Customer care and played roles such as Complaints handling, Training, Quality

And the person in charge of the MIS is MIS: - Punith Krishnappa Who has been in this field for 3+Years in Managing company records, backend activities, offline projects and Data base handling.

And the Agents hired for the call center projects consists of both Experienced and Fresher, with the intension of creating competitive and learning atmosphere in the workplace

For Details about the Team, please look into the Team Profile attached separately.

The company was started with an initial investment of approx 40 Lakhs with office Space of 800 sq.ft with 500 sq.ft of work Space with Individual work-station setup according to international standards, with all the aspects kept in mind regarding Safety, Good Working Atmosphere, Air Conditioner, Electrical standards, Best Lightings, Sound proofing, etc

Since the company has just begun its operations April 2010 we are unable to give the companys financial turnover as of now.

This Report is created to answer and fulfill all possible requirements from the client/customer.

Thanks

CATALYST
A Multi-Professional Hub

Contact Person:

P. Vijay Kumar +91-9886121280 Email id: catalyst.mysore@gmail.com