Government of Gujarat

eGovernancePerspective
@CM_OFFICE GoG

eGovernancetomeis easy effective and easy,effectiveand efficientGovernment& itcanneverbecomplete withoutintegratingthe citizencentricdelivery processes withthe efficiencyininternal processeswithinthe processes within the Government

ThelaurelsinsyncwithCMsvisionofIT

The recent awards for eGov initiatives of the CMO e-Ratna Award to Honble CM by the Computer Society of India! eGov eIndia Awards 2011 - Best Government to Citizen Initiative of the Year Award for eGov strategies and ICT enabled initiatives at the CMO Award of Excellence- Departmental Level by the CSI Nihilent eGovernance Awards 2011 for the ICT initiatives of the CMO CXO Award 2011 to SWAGAT (State Wide Attention on Grievances by Application of Technology)

CMPortal&SocialMediaPresence
Website www.narendramodi.in Blog www.narendramodi.com

G2C

ThetwomajorsocialmediaaccountsofShriNarendraModi

Facebook facebook.com/narendramodi.official

Twitter twitter.com/narendramodi

Acollectionof hundredsof audios,videos, 1000+pictures, 21ebooksof 21 b k f NarendraModi

Comprehensive portraitof Narendra Modi NarendraModi socialand political

Updating citizensabout upcoming events/news (Newsletters& (N l tt & Mailers)

www.narendramodi.in
Promoting noblecauses, likeGirlchild education

TheCentralHubTo ConnectWith Shri Narendra Modi!! NarendraModi!!

Platformfor citizensto volunteerfor Gujarat j

Available in 5 Availablein5 languages English,Hindi, Gujarati, Marathiand Sanskrit.

BringingtheCM closertocitizens closer to citizens throughhisweb presence

Podiumfor citizenstoshare ideaswithCM

Howcitizensareengaged!

d di i facilitatingeffectivecommunicationthroughWeb2.0technology ff ti i ti th hW b20t h l www.narendramodi.in f ilit ti

Nowpeoplecanshareviewsbothhorizontallyandvertically!

HorizontalCitizenstoCitizens

VerticalCitizenstoCM & CMtocitizens

ShareandGrow!
http://www.narendramodi.in/poststory

InteractwithNarendraModi

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WholeSystemispaperless

Earliersystem Paperwork Fewyearsback,allinformation& Few years back all information & grievancesofpeopletoShri NarendraModiusedtobepassed throughlongemailson cm@gujaratindia.com and documentsofproofweresentas attachmenttomails. Theprintoutsoftheselongemails withattachmentswereprocessedby officeandsenttoHonbleCM Itwastimeconsuming&ledto wastageofresourcessuchaspaper andmanpower p

Currentsystem Paperless Now people need to login to Nowpeopleneedtolog into narendramodi.in,writetheir messagetoHonbleCMin1000 charactersmaximum. Asummaryoftheselected messagesisbeingsenttoHonble y, CM.Daily,almost500to700 messagesarepassed. Aworkflowsystemmonitorsall emailstilltheirclosing. emails till their closing

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IdeastoExecution

Monitoringofthe M i i f h implementation Feasibilitycheck SenttotheCM Brainstormed

ShareIdeas

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SWAGATonline ThewinnerofUNPSAAward&CXOAward2011

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SWAGAT

To bring about a revolutionary change in the way grievances were being addressed in Gujarat, the SWAGAT on line program is used since 24th April 2003 by the Honble Chief Minister The grievance redressel mechanism in a state gives an idea on the effectiveness of its governance. Grievances are addressed through formal channels, with unresolved g grievances being dealt with at p g g progressively higher levels. y g Since February 2011, GRAM SWAGAT has also started for village level grievances.

Grievance

TOTAL GRIEVANCES

DISPOSED GRIEVANCES

PERCENTAGE OFDISPOSAL OF DISPOSAL

Total
(State/District/ (St t / Di t i t/ Taluka/Gram,Lok Fariyad SWAGAT)

220742

197455

89.45% 89 45%

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27th May2010

OftheApplicationsreceived,justiceto92.45%isdonebythemutual unitedinitiativesincetheimplementation.

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ThefirstandonlyUnitedNationsPublicServiceawardhasbeengiven toSWAGATProjecton23rd June2010

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CMO IWDMS
1.Grievance Tracking
2.Appointment Scheduler 3.CM'sDesk

CMO IWDMS

4.Email Correspondence

5.FileTracking

Jansampark

Jilla Pravas

6.MLAMP References

7.ReliefFund

8.Telephone Directory

9.Visitor Diary

10.OneDay OneDistrict

IntegrationwithotherDept.

MajoreGovinitiativeslikeIWDMSCMO,SWAGAThas beencompletelyintegratedwithotherDepartments. SWAGATonlineisbeingviewedasmodelsfor replicationatthenationallevel. li ti t th ti ll l Dashboard@StatePortal Departmentcanaccess Dashboard @ State Portal Department can access theirdashboardbyusinguniqueloginandtheycan update/postcontenttoStatePortalwithdually moderatedmechanism,departmentcanevensee query/feedbackpostedtoeachdepartmentandreplyto each. h

ThankYou Thank You