Batch:Batch:- G-4

2009-2010

INDORE
Submitted To:Mrs.Unnati Sharma Submitted By:Taher salim

 My sincere thanks to the project coordinator of Deaf n Dumb school, Miss Monica Punjabi for giving us opportunity to visit the school and complete the project successfully. I extend my heartfelt gratitude to our faculty Mrs.Unnati Sharma for her guidance, timely support and encouragement in completing this project I am grateful to my parents for their support in this work I am thankful to my team members and friends for their untiring help throughout this work.

As we are doing personality development module we have been taken a project related to our module where we would be learning how to communicate with people around us. We have been divided into three groups. As I am a group member and the total number of members in my group are seven including me. The motive of our project is that we have to learn how to communicate with people and learn about the various aspect of personality development which are:I. Perception II. Rationality III. Attitude IV. Motivation V. Emotional Intelligence VI. Assimilation VII. Persistence VIII.Empathy VIII.Empathy and many more

Members in my group:group:Deepak Mistry (leader) Taher Salim Govind Singh Bhatia Sourabh Porwal Rohit Sharma Arjun Mandaloi Devender Singh Sisodia

We had visited:visited:Deaf n Dumb School Pizza hut Chlorophyll Caf Coffee Day Barista

Personality Development

LO:1&LO:3/UNIT:1

 KEEPING .ON YOUR SWOT ?...[P1a] Ans:Ans:- MY SWOT ANALYSIS FIRST DAY AT FRANKFINN. FRANKFINN SWOT:STRENGTHS, WEAKNESS , OPPORTUNITY , THREATS.

Internal Environment External Environment

STRENGTHS:STRENGTHS:Confident Intelligent Energetic Frank responsible WEAKNESS :: weak in sticking to decisions Short tempered Less adaptable

OPPORTUNITIES ::Upcoming number of airlines& hotels

THREATS:THREATS:High competition  Hesitation  Communication

AFTER COMPLETING THE PROJECT MY SWOT ANALYSIS:ANALYSIS:STRENGTHS:STRENGTHS: More confident  Effective time management  bold enough to face all the problems Very frank  More responsible WEAKNESS :: Communication skills  Short temper

OPPORTUNITIES ::In airlines.

Cabin Crew. Ground staff. Domestic & International airlines.  Customer care executive

In hotel industry.
Receptionist. F&B manager. Guest relationship executive. Pantry steward

Travel industry.
Domestic & International tour package arrangement. Ticket Booking Booking. Front office executive  Tour manager

THREATS:THREATS: Recession  People with good communication  experienced people After completing my project I came to know my all weakness and threats & I try to turn my weaknesses into my strength, and if I want a good personality I always have to turn my weakness into my strength. Before joining frankfinn I was not good at communication but now I have good communication skill.

 Factors important for the developments of ones personality, state with my observation and realization? {P1b} Perception: I always had a fear of failure that pulled me back from doing things. I realized that only a winning perception makes one successful

Mountain or horse

 Learning and Knowledge: I used to learn everything mugging up with out applying it in my daily life. I realized whatever I have learned wrongly I have to unlearn and relearn it

Rationality: I observed that sentiments and

emotions ruled me and I gave up my goal for pleasure. I realized that instead of being emotional I should be rational towards my goal.

 Attitude: I am a person who is so uncertain and doubtful I realized that attitude is important than fact so I should develop a positive attitude.

Empathy: I never understood others feelings, I realized that stepping into the shoes of others will glorify your personality.

 Discussing the above mentioned factors, with example from our experience during the assignment? (M1)
Ans:- experience which I have taken during the assignment with examples are:-

Perception
First I was thinking that the students who are studying in deaf n dumb school they are not happy, because there life was so boring they cannot talk & listen to someone. But when I went there I found that my perception was wrong about them, that they are unhappy . And I feel that always we have to keep a positive perception ,and perception is all so a essential part of are personality

Learning & knowledge Journey in Personal development I observed a person Mr.muffaddal in a bus while I am going for my project . He used to read religious books at most of the time. When I started talking to him he discussed almost everything about Muslim community with good knowledge and he was keen to get the information from me about aviation. I found the quest in learning and adding knowledge in him. I realized that learning is weapon and knowledge is power. It is a growing self-reliant self image. I will also build up the quest to learn and the gain knowledge.

RATIONALITY : logical thinking I observed that my team mate Deepak had a severe leg sprain at the day we have to visit the deaf & dumb school. As the visit is pre-planned, we couldnt cancel the visit, but he in spite of his pain joined us by taking the decision logically. To be successful in life, some decisions have to be taken logically and reasonably to win in life.

ATTITUDE
I met a gate keepers friend named Mr. Suresh at the deaf & dumb school, who has lost almost everything in life. He was a successful farmer at the beginning, but suffered a great loss in agriculture. He was not ready to find a solution for the failure and blamed the nature and financial to the govt. for the same. On hearing the words of the resident, I realized the influence of attitude, especially the negative attitude in life. The main route to success and development , and especially to failure is through attitude, which I realized can be changed accordingly.

EMPATHY : imaginative experience

I observed my friend Devendra talking to an students in deaf & dumb school, who understands and react to the speech very slowly. By observing that he asked questions & always waited for their answer patiently. I realized that by empathizing in situations wherever required, we can understand people and it would be a helpful tool for me to achieve sustained relationships and there by to success .
My friend Devendra with students.

 Our statements in a above question to conditioning? (M2)

Conditioning is the way an individual is brought up. It is the process by which people or animal are trained to behave in a particular way when some situations come across. We cant change our past but we can shape our future by utilizing the present well. It plays a important role in our life. To become a successful person we have to keep conditioning our self.

Effect of conditioning on Perception when we went to deaf & dumb my perception was negative I think that the children's are very innocent because I had seen that people does sympathy on that kind of children's but my perception was wrong .I seen that the childrens are very bold. Then I came to know about my wrong conditioning & I changed my self by self conditioning & build up positive perception.

Effect of conditioning on rationality During my project I feel that Deepak is a logical thinking person by giving example above. so, I think that it may be his good conditioning given by his mother, relatives &also by good fiends that he has. Effect of conditioning on attitude A negative attitude can be changed & developed to a positive attitude at any time if the person is willing to do so. The farmer in a example Mr. Suresh has negative attitude by his wrong perception & also because he had face great loss in his life. attitude formed by family, reference group& different backgrounds. He has negative attitude because he is not ready for self conditioning thats why he is not able to motivate himself.

Conditioning induces development of ones personality:one personality:If the person follow all these factors in there life:

Perception Rationality Motivation Attitude Emotional intelligence Persistence Empathy.etc Then only he/she can develop his/her personality.

 what qualities do you think are requiredin the same context..?[M1/M3/D1]

Setting objective: Objectives selected by the leader should be achievable and should not feel as a burden to the team members. Organizing & planning: Important thing in achieving the prefixed objectives Decision making: He should be very careful in making decisions as it should convince all the members Integrity & honesty: the leader should be almost honest towards his team Enthusiasm: leader should be enthusiastic and that should inspire the other members Ambition: he should be ambitious Empathy: he should understand and act according to the feelings of the team members Motivational: he should be a motivation and a model to his team members

My role in the same context I have:Integrity & honesty Empathy motivational Ambition Awareness to work Punctuality Regular Helpful & Friendly

I want to develop:Self discipline Enthusiasm positive attitude

How can I develop:Positive attitude

   Dont find fault with others I can do instead of I cannot do I choose to do instead of I have to do or I need to do

Enthusiasm
 It is energy, excitement which gives joy in work and life  It leads to commitment and overcome feelings of tiredness, lack of sleep, disappointments and failures

Self discipline
 The major things to discipline are thoughts, emotions, words, actions, habits and behaviours

 If you were given a task to...in doing the same?...[M3/D2/D3]

THE PERSON I OBSERVED

Name : Mr. Suresh Age : 55 yrs Occupation : Farmer Marital status : Married Two daughters, both married. & his wife expired last year.

Reasons for Weaknesses

 Mr. Suresh was so sad when I met him. His residence was in shujapur.he was living in Indore from a year. The friend of Suresh told me that Suresh is a reserved person and he is very much depressed of what has happened to his life. He was typical farmer who owned acres of land where he has made every types of crops in the seasons. He was a happy man with his family. Every step in his agriculture was success. He was a socially respected person. The agricultural sector begin to decline and Suresh suffered great losses in his work. He could not accept what has happened to him, his wifes death, daughters questioning his activities etc. He blamed the nature and improper financial aids from govt. When I met Mr. Suresh, he was mentally disturbed. He was the shadow of his past.

Things that he has to develop: From this case the factors which Suresh has to improve. According to my thinking, he should improve his : Perception Attitude Rationality Persistence Learning & Knowledge Motivation

Efforts that he can take: I strongly believe that the reason for Mr. Suresh depressed personality is due to his lacking of confidence and motivation. One another reason is lack of support from common people because his wife was no more & two daughters had been married . If he had consulted with a person who would have given guidance to him in his decline, he would not be in such a situation now.

Threats: The major threat in converting his weakness to his strength is his willingness to co-operate with the proper guidance given to him. it will very difficult for me to convince my family to support me because they thought that I will not concentrate on my studies and they will not allow me to do what I want to do!!!

LO:2/UNIT:1

 how do you think time management was important for the activity that you performed and why? while discussing talk about the barriers that you came across for managing time effectively and throw light on how you removed the same.[P] I think time management was very important for that activity. We had performed because if we had not managed the time we didnt get success in our work & also I had no schedule of time in my life I can not do my work properly . In project we had face many problems & barriers that came are Time, likes & dislikes & lack of discipline.

 Time:- There was no time management in our group & this was the biggest
problem we faced while doing the project, but we manage our work. I think that I am bad time manager & also I have to work hard on it.

 Likes & dislikes:- In my group there was many likes & dislikes like some members wanted to do work & some did not want to do work. So we talked upon that we are in team & we have to perform like a team then only we will get success.

 Lack of discipline:- In our group there was lack of discipline but it wasnt so big. We had talked & removed it.

removing the above factors

 By taking highly urgent task first.  By setting deadlines for highly important tasks to make it my daily routine.  Completing the task within the set time period.  By making schedule to learn new things and develop my natural talents and abilities

 How do you think an individual can be a better planner in terms of time Management, discuss...[M1] The individual can be a better planner in term of time management if he/she or a team apply these approach: Prioritize:- Prioritizing your to-do list helps you and spend more of your time on the things that really matter to you. Always do the difficult job first. This will free your time and allow you to spend time on activities of your interest.  Plan your schedule:- spend some time at the beginning of each week to plan your schedule. All you need is fifteen to thirty minutes each week for your planning. At the end of a day, take a review that what I want to do & what work I had done. It will helps you to manage time.

 Put things in writing:- Using a to-do list to write things down is a great way to take control of your projects and tasks and keep yourself organized.

 Set goals/achieve goals:- Make schedule to set your goals. Start and write down your progress for each goal. Go through your goal each week to make sure that you are on the right track or not. Applying all these factors any individual can work properly. A single person has a goal in life he wants to achieve that goal in any how. He is self dependent & he has time schedule in his/her life thats why an individual can be a better planner.

 Study the team that you work with this assignment. Analyze good time manager and talk about the good practices you have noticed for efficient time management. Looking back, please recollect as to how you could have saved time in completing this project. How does your approach compare with your teammates approach......?[D1-D2-D3] Al1 the team members were good time manager. first we all were bad time manager but when we talked about it we all improved ourselves & became a good time manager. Now we manage our time according to work we all are sincere to our work, honest, punctual & regular. We all had good behavior & we had friendly nature, all were disciplined & by utilizing free & wasted time we completed our project. All these qualities helped us to complete this project in given time.

Good time manager in our team

I noticed that during the assignment, my teammate Deepak, managed the time efficiently. He was punctual, arriving the place before 15 minutes. He talked politely with the students & also given suggestion that how can we save our time likewise.

Comparison on time saving

As I observed that Deepak was the efficient time manager in our team. I could have managed time efficiently if: I could have been punctual, reaching the place before 10 minutes, as I know the route clearly.  I could have prepared a questionnaire the before day itself to reduce the time in making it on-time

My approach
 My approach was same with my teammates approach because we all were same. We all were good time manager & we all managed our time very well.

LO:4/UNIT:1

 What is the importance of having a open self personality? Own does one develop an open self personality?....[P]

Open self personality

Open self personality plays a very important role in our life. If a Person know owns personality and is willing to share ideas , thoughts , feelings and values with others , He should know himself better than others know about him. That person is called an open self personality. Having open self personality u can interact with people very easily you can share your dream, desire & thought.

Importance of open self personality

 People skills are essential for success in today's competitive environment.

 To be successful in service sector.

      Very clear to others. Share without shyness , removing of lack of confidence. Make helpful , positive interpersonal relations. Get better opportunity. Give respect to other and get respect . Every one wants to talk you.

How to develop an open self personality!

Know your self Decide your objective Say HELLO first Be pro-active at all time Share your dreams ,hobbies and ambition Be on time Smile a lot Help others Friendly with all Keep small success on going on

 With respect to interpersonal behaviour, analyzejohari window, Ego states, transactional analysis, an the four basic attitudeshow you plan to change..[M1/M2/M3- D1/D2/D3] I am TAHER SALIM & my group name is Happy Lions. In my group there were seven members including me. There is some interpersonal behavior information:information:-

JOHARI WINDOW:WINDOW:-

SOURABH PORWAL:PORWAL:Sourabh is not very open self because he didnt talk to any person well. In project I had seen that he didnt ask any question to any person and he always use to keep quite and I think that sourabh is very knowledgeable person but he is trying to removing his hidden self .
20% 40% Open self Blind self Hidden self unknown self 23% 17%

DEVENDRE SISODIYA:SISODIYA:Devendre has open self because in Project he goes and talks to person very well and he tell maximum thing which he had done in his life.

10% 7% Open self Blind self Hidden self 23% 60% unknown self

ARJUN MANDALOI:Arjun is openself because while talking to any person he didnt feel hesitation & he also didnt think that what was saying & while when we were completing our project he had tell that what he had done & from which family he belongs & what his father & mother do and what he had to become in his life.
20% 45% Openself Hiddenself Blindself Unknownself 25% 10%

GOVIND S. BHATIA:10%

15% 30% Openself Hiddenself Blindself Unknownself

Govind is hidden self he doesnt talk to any person & I had seen that in class he doesnt communicate with us & staff members properly.

45%

DEEPAK MISTRY:MISTRY:Deepak is openself because when he talks to person he is very confident. In project I had noticed that he is very clear that what he is saying. He is also a creative person. He had also tell us about his past that from where he is & about his family. In my opinion if he removes his hidden self he would be successful in his life. ROHIT SHARMA:SHARMA:Rohit has open self because he used to tell maximum things which he had faced in his life & 20% he is blind self because he doesnt no what qualities he had & what he can do in his life because he choose not to do work at time.
10% 15% Open self Blind self Hidden self 55% 20% unknown self 7% 25% Open self Blind self Hidden self 55% 13% unknown self

EGO STATES

EGO STATE of my group members.

ROHIT Adult Ego State He has adult ego state but sometimes he uses child ego state but although we were comfortable with him. Adult Ego State Sourabh has adult ego state in project when we gave any work he did it properly & nicely. Adult Ego State Devendre has adult ego state because when we were doing our project he was very sincere & listening the manager that what he was saying. Child Ego State He has child ego state In project if we give some work he always take it lightly & do mimicry. Adult Ego State while we were going for our project he told that if we go pizza hut first our time will be save & we can utilize our time at other place. Parent Ego State Deepak is very knowledgeable person .

SOURABH

DEVENDRE

ARJUN

GOVIND

DEEPAK

LIFE ATTITUDE (STROKES) of my group members

ROHIT SOURABH DEVENDRE ARJUN GOVIND DEEPAK
I am OK/you are OK, I am not OK/you are OK. I am OK/you are not OK, I am not OK/you are not OK. I am OK/you are OK, you are OK/I am not OK. I am OK/you are not OK, I am not OK/you are not OK. I am OK/you are not OK, I am not OK/you are not OK. I am OK/you are OK, I am not OK/you are OK.

Transactional Analysis for group members. ROHIT:Devender A.E.S Taher A.E.S Rohit A.E.S Sourabh A.E.S Deepak A.E.S Arjun C.E.S Govind A.E.S

Abbreviation used A.E.S. :- Adult Ego State P.E.S. :- Parent Ego state C.E.S. :- Child Ego State

SOURABH:Devender A.E.S Taher A.E.S Sourabh A.E.S Rohit A.E.S Deepak A.E.S Arjun C.E.S Govind A.E.S

Devender:Sourabh A.E.S Taher A.E.S Devender A.E.S Rohit A.E.S Deepak A.E.S Arjun C.E.S Govind A.E.S

Arjun:Devender A.E.S Taher A.E.S Arjun C.E.S Rohit A.E.S Deepak A.E.S Sourabh A.E.S Govind A.E.S

Govind:Devender A.E.S Taher A.E.S Govind A.E.S Rohit A.E.S Deepak A.E.S Sourabh A.E.S Arjun C.E.S

Deepak:Devender A.E.S Taher A.E.S Deepak A.E.S Rohit A.E.S Govind A.E.S Sourabh A.E.S Arjun C.E.S

My interpersonal behavior skills are ::JOHARI WINDOW:WINDOW:I am openself because I share all the things with my friends related to anything first I can not communicate properly .but after my PD classes I had removed my hesitation but then after I have to work hard upon many things like hidden self, blind self etc.

12% 11% Openself Blindself Hiddenself 9% 68% Unknownself

EGO STATE
My EGO state is :- ADULT :My ego state is adult because if someone give me a task then I think that I have to complete as fast as possible then I think upon it and reach to my destination .but sometimes I use child ego state.

Life stroke
My life stroke is :- I am OK/ You are OK, I am not OK/You :are not OK. I am very empathy

Transactional Analysis
Devender A.E.S Deepak A.E.S Taher A.E.S Rohit A.E.S Govind A.E.S Sourabh A.E.S Arjun C.E.S

The changes which I want to bring in myself

My hidden self, Unknown self, into my open my self and as well as my stroke. I am not OK you are not OK.

How can I develop

To change my hidden self into my open self personality as well as my stroke I am not OK / you are not OK into I am OK / you are OK. By proactive at all the time. By communicating.. By share my ideas, desires, hobbies and ambition.. By empathy.

The interpersonal skills of other two group are:are:Group I ::In this group maximum people have hidden self and minimum person have open self, maximum person have adult Ego state and there life Stroke is I am OK/you are OK.

Group II ::In this group Maximum people have open self and minimum persons Have hidden self, maximum person have child Ego state and there life stroke is I am not OK/You are OK.

LO:1/UNIT:3

What is communication ?
Its a process of convey the message from sender to receiver threw the channel and receiver sends feed back to sender.

What are the most important parts of communication......... Discuss in detail...........how you could remove them[P]
COMMUNICATION

Verbal 7%

Non verbal 93%

Voice Modulation Tone, Pitch, volume 38%

Body language 55%

VERBAL COMMUNICATION
The basis of communication is the interaction between people. Verbal communication is one way for people to communicate face-to-face. Some of the key components of verbal communication are sound, words, speaking, and language.

NON-VERBAL COMMUNICATION
Non verbal communication is usually understood as the process of communication through sending and receiving wordless messages. Non verbal communication can be communicated through gesture, touch, by body language or by facial expression and eye contact.

Barriers of communication
Personal barrier:Your style and character (rude, polite, shy, outspoken) Preparation & presentation Lack of clarity (pronunciation, pitch, etc.) Lack of credibility Timing

Physical barrier:The barrier comes due to the physical or virtual object and it effects to the communication process that is called as physical barriers. Like noise or partition between sender and receiver.

Semantic barrier:The Barriers comes due to the language is called as semantic barriers. Most of the difficulties in communication arise because the same word or symbol means different things to different individuals.

Barriers which I had faced

When we were doing our project we went to CCD (Cafe Coffee Day) the manager of ccd Mr. Richard Thomas was very fluent in english the barrier which i had faced is that i cant understand that what he was saying.

removing the barriers

I. By start improving upon pronunciation II. By develop habit of reading start with the English newspaper / Comics III. By understand first, then communicate

How would you correlate this assignment ............... for a job that you planthis course? Is there any correlation communication? How? [M2/M3]

By using Personality development factors and communication skills correlation of my experience with respect to job which I would take up in the future:- clarity, correctness, courtesy and completion. future:I) Make eye contact while you communicate with other person. II) Always maintain your facial expression with words which you use. III) Communication must be in positive language. IV) Always be in a neat & proper grooming. V) Positive attitude.

Verbal:- Use of correct words can impress professionally attached people, and it gives as a status in society.

Non-Verbal:- Body language can help us to explain what we mean. Our expressions can make some one to pay attention. Our voice modulation can give more impact in world. Confidence can given positive impact on others.

 Plan for another project like wise for future.also share your plans for improvement for the next project taking the corrective measures from the current one..[D2/D3]

Hospitality and Aviation.

How to attend customers in Hospitality & Aviation industry Aim:- Cabin crew and Hotel management Aim:The plan for Making the next project taking the corrective measures from the last one. Suggestion and changes for next project:project:I) Need proper direction II) Need own vehicle III) By managing time of institute IV) By taking full knowledge about industry

HEAD OFFICE

CENTRE HEAD

STAFF

TEACHER

STUDENT

COMPANY HEAD

GENERAL MANAGER

RECEPTION

STUDENT

 Evaluate your own communication skills and suggest improvement for same ...[D1]

Strength
I. Positive attitude II. Assimilation III.Confident IV.Good relation

Weakness
I. Lack of knowledge II. Lack of communication Skill III.Lack of work experience IV.Nervousness

Removing of above barriers:barriers:I) Work upon communication skills II) work for good relationship III) Removal of personal barriers IV) By reading books

LO:2/UNIT:3

 Make an ..understand about Moral Values and character building.In ones career.[P2a]

Moral Values
It plays a very important role in our life, because all the moral values come from our parents, teachers, elders, friends, and from our religion. It shows our personality and family background.

Importance of moral values

Values are the guiding principles, decisive in day to day behaviors as also is critical life situations. Values are a set bring of principles or standards of behavior. Values are regarded desirable, important and held in high esteem by a particular society in which a person lives.

Development of moral values:We can develop our moral values by reading good and knowledgeable books & taking guidance by good person and also by communicating with people.

Character Building :Character building plays a important role in our life to build a good character because in moral values we get knowledge about behavior and nature. The factors which requires to build a good character are:- Sincere, honesty, positive attitude, good and friendly nature.

 Map your personal experience of thisyou observed around you[M1/M3] The places which we had visited I observe that they had: Good and friendly nature Positive attitude Sincere, Honest Perception Motivation. Politeness Respectful

 Plan/give a suggestion for others and yourself for building a strongpersonal & professional life[M2/D2/D3]

Suggestion for others:Respectful Good behavior Sincerity Assimilation Positive attitude Persistence Perception

Suggestion for myself:Honesty Respectful Good behavior Politeness friendly relation Sincerity Positive attitude Persistence

Importance in personal life:Good thinking ability Sincere Honest Good and friendly relation Well groomed Importance in Professional life:Helps to maintain a good relation in industry. gives full attention towards our work. Helps to maintain a good personality. Helps to Make a Good career.

DEAF & DUMB association Indore (M.P.)

I TAHER SALIM Fifth from Left

Prize distribution to students of Deaf n Dumb School, Indore (M.P.)

Mr.Jagdish namdev manager of pizza hut Indore (M.P.)

I TAHER SALIM First from Left

 We are honored to spent time those children who is in Deaf n Dumb I feel some Big changes in me because of them and those factors which I learnt in Personality development. I am inspired threw them that still we have more opportunities in our hand to do some thing. Now I realize the importance of time managements.

I here by declare that the assignment Personality Development is done by me and it is my own work.