Ch 8 organization All 12 terms

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Terms
Organization Chart

Definitions
A visual device that shows relationships among people and divides the organization's work; it shows who reports to whom.

Chain of Command Span of Control

The line of authority that moves from the top of a hierarchy to the lowest level. The optimal number of subordinates a manager supervises or should supervise.

Line Organization

An organization that has direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor.

Line Personnel

Employees who are part of the chain of command that is responsible for achieving organization goals.

Staff Personnel Matrix Organization

Employees who advise and assist line personnel in meeting their goals. An organization in which specialists from different parts of the organization are brought together to work on specific projects but still remain part of a lineand-staff structure.

Centralized Authority

An organization structure in which decision-making authority is maintained at the top level of management.

Decentralized Authority

An organization structure in which decision-making authority is delegated to lower-level managers more familiar with local conditions than headquarters management could be.

Benchmarking

Comparing an organization's practices, processes, and products against the

world's best. Restructuring Redesigning an organization so that it can more effectively and efficiently serve its customers. Organization (or corporate) Culture Widely shared values within an organization that provide unity and cooperation to achieve common goals.

4 Written Questions
1. Comparing an organization's practices, processes, and products against the world's best. 2. An organization in which specialists from different parts of the organization are brought together to work on specific projects but still remain part of a line-andstaff structure. 3. The line of authority that moves from the top of a hierarchy to the lowest level.

4.

An organization structure in which decision-making authority is delegated to lower-level managers more familiar with local conditions than headquarters management could be.

4 Multiple Choice Questions

1. Employees who are part of the chain of command that is responsible for achieving organization goals. a. b. c. d. 2. . Line Personnel Benchmarking Line Organization Staff Personnel

Employees who advise and assist line personnel in meeting their goals. Staff Personnel

a. b. c. 3.

Benchmarking Span of Control Line Personnel

An organization that has direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor. . a. b. c. Line Personnel Line Organization Organization Chart Matrix Organization

4.

A visual device that shows relationships among people and divides the organization's work; it shows who reports to whom. . a. b. c. Organization Chart Chain of Command Line Organization Matrix Organization

4 True/False Questions
1. Centralized Authority An organization structure in which decision-making authority is delegated to lower-level managers more familiar with local conditions than headquarters management could be.

True 2.

False

<span class='qDef lang-en'>An organization structure in w hich decision-making authority is maintaine

Restructuring Comparing an organization's practices, processes, and products against the world's best.

True

False

<span class='qDef lang-en'>Redesigning an organization so that it can more effectively and efficiently

3.

Organization (or corporate) Culture Widely shared values within an organization that provide unity and cooperation to achieve common goals.

True 4.

False

Span of Control The optimal number of subordinates a manager supervises or should supervise.

True

False

4 Written Questions
1. Comparing an organization's practices, processes, and products against the world's best. INCORRECT: You gave no answer ANSWER: Benchmarking 2. An organization in which specialists from different parts of the organization are brought together to work on specific projects but still remain part of a line-andstaff structure. INCORRECT: You gave no answer ANSWER: Matrix Organization 3. The line of authority that moves from the top of a hierarchy to the lowest level. INCORRECT: You gave no answer ANSWER: Chain of Command 4. An organization structure in which decision-making authority is delegated to lower-level managers more familiar with local conditions than headquarters management could be. INCORRECT: You gave no answer

ANSWER: Decentralized Authority

4 Multiple Choice Questions

1. Employees who are part of the chain of command that is responsible for achieving organization goals. (No Answer) a. CORRECT: Line Personnel b. c. d. 2. Benchmarking Line Organization Staff Personnel

Employees who advise and assist line personnel in meeting their goals. (No Answer)

CORRECT: Staff Personnel a. b. c. Benchmarking Span of Control Line Personnel

3.

An organization that has direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor. (No Answer)

Line Personnel a. b. c. CORRECT: Line Organization Organization Chart Matrix Organization A visual device that shows relationships among people and divides the organization's work; it shows who reports to whom. (No Answer) . CORRECT: Organization Chart a. b. c. Chain of Command Line Organization Matrix Organization

4.

4 True/False Questions
1. Centralized Authority An organization structure in which decision-making authority is delegated to lower-level managers more familiar with local conditions than headquarters management could be. This is false. You gave no answer.

It should be Centralized Authority An organization structure in which decisionmaking authority is maintained at the top level of management.. 2. Restructuring Comparing an organization's practices, processes, and products against the world's best. This is false. You gave no answer. It should be Restructuring Redesigning an organization so that it can more effectively and efficiently serve its customers.. 3. Organization (or corporate) Culture Widely shared values within an organization that provide unity and cooperation to achieve common goals. This is true. You gave no answer. 4. Span of Control The optimal number of subordinates a manager supervises or should supervise. This is true. You gave no answer.