Caroline E.

English
Peyton, CO 80831 (T) 719-495-8402 (Alt) 719-649-2766 (E) cenglish4@yahoo.com

Summary of Qualifications Over ten years in Human Resources apply conflict management skills to facilitate resolution when associate-to-associate or manager to associate conflict arises. Investigate (interview, gather evidence, consult legal) allegations of employee misconduct including harassment, discrimination, etc. Guide and mentor management on disciplinary and termination processes. Communicated company opportunities for development and advancement. Mentored staff pursuing management tract. Prepared and presented performance evaluations, made recommendations for promotions and pay raises. Identified those seeking management opportunities and guided on application management training programs. Train and mentor new sales personnel using real life situations, providing both positive and negative feedback, reinforcing skills, and building self-esteem. Proven self-starter, working independently, while contributing to the success of the entire team. Exceptional problem solver, driven to succeed with strong interpersonal and negotiation skills. Levels while simultaneous maintaining high morale across the board. Assumes both authoritative and democratic leadership; able to turn vision into reality. Excellent communication and presentation skills. Ensure consistent application of policies/procedures including but not limited to recruiting, training, reward & recognition and associate development. Analyzed workplace morale, causes for under-performance and turnover. Initiated, gained approval and implemented month-long Training Monitor mentoring relationship for all new staff. Resulted in employee confidence and morale and 35% increase in retention. Experience 2002 - 2011 Walmart, Falcon, CO Assistant Store Manager Plan and execute internal and/external recruitment strategy. Provide a positive work environment by consistently facilitating open, two-way communication And resolving all associate relation issues in a timely manner; train and develop the management team to do the same. Provide leadership to Executive and Associate Talent Assessment Process and Performance Management Process. Coordinate recognition programs. Make effective recommendations to management in the following areas: recruiting, interviewing. Hiring, job posting/promotion selection, terminations, disciplinary, and reward/recognition policies and programs. Responsible for ensuring all applications, references, police records, etc, are checked in accordance with company policies.

2003 - 2004

Dress Barn, Colorado Springs, CO Assistant Store Manager Hired new employee and scheduled hourly employees to ensure customer service coverage.

Evaluated staff performance standards, and implemented policy changes to provided customer support. Utilize outside resources to provide a responsive, professional, legally-sound and logical level-of-service to all employees in a timely and complete manner. Strives to improve training programs and increase efficiencies by analyzing assessment data and identifying ways to improve work processes. Maintain an awareness of the applicability between existing policies, guidelines & forms, assist in policy revision and new policy development as business needs and processes change. Oversee all day-to-day planning and coordinating of operations and events.

2001 - 2004

Sears Department Store, Colorado Spring, CO Assistant Personnel Manager/Assistant Store Manager Analyzes position structure trends, causes and provides position design and classification advice and assistance to managers, supervisors, and employees. Trained personnel, scheduled work, evaluated performance standards, hired new personnel and implemented policy changes to provide excellent customer support. Provides assistance to management on recruitment strategies, candidate sources, and special programs available for locating and placing a highly qualified candidate on a position. Provide leadership to the store and all team members that focuses on a high energy, high moral store with Customer Service as top priority. Ensure accurate timekeeping/payroll reports, and manage associate attendance. Partner with Loss Prevention Manager to execute Safety Program.

1992 - 2000

United States Army, Kaiserslautern Material Management Control Specialist Received and processed work authorizations from the 200th Theater Army Materiel Management Center. Participates in training sessions to orient new personnel and to keep managers and supervisors breast of new procedures and requirements. Preparers instructional material to supervisor and employees on matters relating to recruitment and placement. The position performs administrative, evaluative, or technical work concerned with establishing and maintaining employer-employee relationships that contribute to satisfactory productivity, motivation, morale and discipline. Maintained $14 million dollars budget and made decisions about expenditures Presented weekly safety trainings and briefings. Trained or increased awareness on safety attire, ongoing inspection of workplace environment, and proper HAZMAT handling, storage and labeling. Recognized for 25% improvement to safety record.

Education 2012 American Public University, Charles Town, WA Human Resource Management Management (MA) GPA: 3.80 American Public University, Charles Town, WA Organizational Management Human Resource Management GPA: 3.80 Regis University, Denver, CO Human Resource Management /Marketing Business Administration GPA: 3.58

2011

2008