steps: Click Start, and then click Turn off computer or Shut Down.

Select the Restart option, and then click OK, or click Restart. Press F8 before the Windows splash screen appears. On the Windows Advanced Option menu, use the arrow keys to select the Safe Mode option, and then press ENTER. If you use a dual-boot or multiple-boot computer, select the appropriate operati ng system from the list that is displayed, and then press ENTER. Log on to the computer. Click Start, click Run, type msiexec /regserver in the Open text box, and then c lick OK. Note For 64-bit operating systems, you also have to reregister the 64-bit MSI in staller. To do this, click Start, click Run, type %windir%\Syswow64\Msiexec /reg server in the Open text box, and then click OK. On 64-bit editions of the Windows operating system, 32-bit binaries are located in %systemroot%\SysWow64 folder. The 64-bit binaries are located in the %systemr oot%\System32 folder. Click Start, and then click Turn off computer or Shut Down. Select the Restart option, and then click OK, or click Restart. If the issue persists, and you still receive the error message that is mentioned in the "Symptoms" section, follow the steps in Method 2. Back to the top Method 2: Reinstall the Windows Installer To reinstall the Windows Installer, rename the damaged Windows Installer files, and then reinstall the Windows Installer. To do this, follow these steps: Click Start, click Run, type cmd in the Open text box, and then click OK. Type cd %windir%\system32, and then press ENTER. Type attrib -r -s -h dllcache, and then press ENTER. Type ren msi.dll msi.old, and then press ENTER. Type ren msiexec.exe msiexec.old, and then press ENTER. Type ren msihnd.dll msihnd.old, and then press ENTER. Type exit, and then press ENTER. At the command prompt, type exit, and then press ENTER. Click Start, and then click Turn off computer or Shut Down. Select the Restart option, and then click OK, or click Restart. Log on to the computer. Download and install the latest version of the Windows Installer. For more infor mation about how to obtain the Windows Installer, click the following article nu mber to view the article in the Microsoft Knowledge Base: 893803 Windows Installer 3.1 v2 (3.1.4000.2435) is available Click Start, and then click Turn off computer or Shut Down. Select the Restart option, and then click OK, or click Restart. Back to the top MORE INFORMATION The Windows Installer 4.0 is not available as a redistributable for Windows Vist a. The Windows Installer 4.0 is included with the Windows Vista operating system . If the methods described in this article do not resolve the problem that is desc ribed in this article, contact Microsoft Customer Support Services for more assi stance. This problem will also occur if the Startup Type property for the Windows Instal ler service is set to a value of Disable. To check whether the Windows Installer service is set to a value of Disable, follow these steps: Click Start, click Run, type services.msc in the Open text box, and then click O K. In the Services (Local) list, right-click Windows Installer, and then click Prop

erties. If the Startup type drop-down list is set to a value of Disable, select the Manu al option from the Startup type drop-down list, and then click OK. Click the File menu, and then click Exit. Back to the top For more information about Windows Installer, visit the following Microsoft Deve loper Network (MSDN) Web site: http://msdn2.microsoft.com/en-us/library/aa370566.aspx For more information about how to obtain the Windows Installer engine, click the following article number to view the article in the Microsoft Knowledge Base: 292539 How to obtain the Windows Installer engine Back to the top APPLIES TO Back to the top Keywords: kbresolve kberrmsg kbprb KB315346 Back to the top Was this information helpful? Yes No Somewhat How much effort did you personally put forth to use this article? Very low Low Moderate High Very high Tell us why and what can we do to improve this information

Other Resources Other Support Sites Community Get Help Now Article Translations (????? (????? View related content "The Windows Installer service could not be accessed" error ... "The Windows Installer Service Could Not Be Accessed" error ... Basic troubleshooting steps for Windows Installer Windows Installer 3.1 v2 (3.1.4000.2435) is available Troubleshooting a Windows Installer Issue - Ask the Performance ... Search related topics Error1719 Msiexec location Windows Installer incorrectly installed REINSTALL MSIEXEC Msiexec.exe repair Related Support Centers Windows Server 2003 Windows Server

Windows XP Windows XP Professional x64 Edition Get Help Now Contact a support professional by E-mail, Online, or Phone