Key Responsibilities of Quality Manager/ MANAGER BUSINESS EXCELLENCE.

Partner with shared services functional owners, onshore finance partners and business partners to:

Create a culture which supports disciplined and systematic process management; data driven decision making; continuous improvement aligned with established strategy & objectives Identify projects and implemented improvement initiatives (including automation initiatives) using techniques such as Six Sigma, Lean Six Sigma that results in faster, better, cheaper services Lead, coach, train and mentor teams in the use of Six Sigma, Lean Six Sigma tools and processes; serving as a change agent assisting in solving high level and / or complex problems resulting in breakthrough levels of performance improvement. Train, coach and challenge process owners in the use of statistical tools; approaches and techniques to create process management and measurement systems and develop a Six Sigma mindset at all levels Train and mentor functional owners by providing guidance and direction as needed to ensure they are successful with implementing ideas to improve their function Ensure effective control and adoption of improvements by local process owners. Lead efforts to implement process Control and Management - process mapping, documentation, metrics, monitoring systems and process ownership Support the implementation / leverage best practices across to ensure process improvements are institutionalized throughout the business Maintain project performance measures on a regular basis to report to leadership on project status as required Delivery significant financial benefits to the company Leader of Change & Innovation: challenges the status quo, effectively influences others (all levels of the organization) to embrace change, overcomes change resistance and seeks out outstanding ideas (whatever their source) and implements them. Structured Problem-Solving skills and experience: uses a systematic, disciplined and fact-based process that gets to root cause to solve problems, analyzed and improved processes

Help organization to monitor and achieve accuracy in services delivered Cross-Functional Team Leadership & Accountability: excellent team facilitation / leadership skills. Demonstrated teamwork / collaborative work style. Creates results-oriented team, clarifies roles, responsibilities and objectives, motivates and sustains team members and other stakeholders. Quantitative Data Analysis aptitude: enjoys working with numeric data, can synthesize quantitative data to draw business conclusions. Excellent verbal and written communication, presentation skills