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It has been about 20 years since Business Process Reengineering first came into vogue. Celent and TCS believe that a new synthesis of technology and process will generate significant value for insurance carriers, who continue to battle process complexity amidst renewed cost concerns.
Beyond the Cow Paths: A New Synthesis for Business Process Reengineering
Beyond the Cow Paths: A New Synthesis for Business Process Reengineering
Raja Shanmuganandam Raja Shanmuganandam is a Senior Strategy and Solution Consultant with over 15+ years of Insurance Industry experience at Tata Consultancy Services (TCS) and is based in the firms Bangalore office. He has extensive experience in consulting and provided solutions that has helped multiple Insurance companies across the globe achieve their business objectives. He has specialized in the areas such as Solution Simplification, Business Process Re-Engineering, and IT Strategy & Outsourcing. He has sound knowledge in major Insurance Lines of business such as P&C, L&A and holds Insurance certification from CII, UK and quality certification from QAI, USA. He has extensive experience in using tools/frameworks such as PO Matrix, CID, SEDAC, Lean Six Sigma and Blue Ocean Strategy in his consulting engagements. Raja earned his Bachelor of Engineering Degree from Guindy Engineering College, Anna University in Chennai, India.
Srinivas Nayak Srinivas Nayak is a Solution Architect/Consultant at the Insurance Practice of Tata Consultancy Services (TCS) and is based in the firms Bangalore office. His focus areas include Application Rationalization, Process Transformation, Business Intelligence, Master Data Management, Reporting and Analytics. He has been closely involved with development of tools and frameworks for TCS in the areas of Analytics, Process Modelling, Tool Adoption and Application Rationalisation. Srinivas holds a Bachelor of Engineering degree. In his 10 years of experience at TCS he has worked in various roles such as Lead Consultant, Solution Architect and Business Analyst for various consulting and delivery engagements of TCS.
Beyond the Cow Paths: A New Synthesis for Business Process Reengineering
Table of Content
1. History of Business Process Reengineering.. 2. Evolution of Business Process Reengineering. 3. Business Process Management. 4. Trends in Business Process Reengineering... 5. Benefits from Business Process Reengineering 6. Exploring Business Process Reengineering.. 4 4 5 6 6 7
Beyond the Cow Paths: A New Synthesis for Business Process Reengineering
Beyond the Cow Paths: A New Synthesis for Business Process Reengineering
Process Repository
Execution History
? Process Design and Development Environment enables the creation of processes and workflows in a point-and-
click graphic environment, the integration of those processes and actors with other applications and databases, and the code that the process engine will execute. Typically a business-side manager or analyst will design a process, and an IT developer will specify how the process is integrated. Often the BPM solution itself will generate program code automatically in the background. ? Process Repository and Management provides version control and contains a complete set of prior and current processes. The record for each process should contain information about authors, dependencies/interactions with other processes, and other searchable information. ? Process Execution Engine: the execution engine runs the code created in the design element. It controls and directs the flow of work among processes and end users. It follows designated rules to make decisions. It also orchestrates calls to other applications, databases, and users; maintains task queues; and passes results onward in predetermined paths. ? Execution History is a database containing a record of all executed processes. Records can be viewed by managers or analysts or auditors. ? Monitoring and Management (sometimes called a dashboard or a business activity management [BAM] component) allows managers to view status and state, activities, and productivity by: process, end user, other staff, group, or location. There should be some ability to make real time resource and flow changes.
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Beyond the Cow Paths: A New Synthesis for Business Process Reengineering
? Analytics,
Modeling, and Optimization permits the analysis of actual and alternative processes in order to improve performance. The alternative processes may be designed by human judgment, or sometimes by optimization algorithms. For example, managers may wish to understand when and why bottlenecks or excessively long duration processes occur; and to test the cost and performance impacts of changing resources or the process steps. Successfully tested processes can then move into production. Developing alternative processes can be done internally, or through the use of tools and methodologies provided by consultants.
Beyond the Cow Paths: A New Synthesis for Business Process Reengineering
Planning and executing a new synthesis BPR project is a large undertaking, including several key elements: l Identifying the business unit(s) and process area(s) that will be the focus of the effort l Confirming the availability of the required BPM or other technology solutionsor some cases choosing a vendor and solution l Choosing the BPR methodology that will be deployed l Developing a business case (including both operational and IT components) l Marshalling support at the appropriate executive and management levels
About Celent
Celent is an international consulting and advisory firm dedicated to helping financial institutions create and sustain competitive advantage. Celent assists firms in defining both business and new technology strategies. Our consultants have advised many of the largest financial institutions in the world. Celent was recently acquired by Oliver Wyman Financial Services. Oliver Wyman Financial Services is a strategy consulting firm focused entirely on the Financial Services sector. Our clients include 75 of the top 100 global financial institutions. We have more than 1000 professionals around the globe with an unparalleled understanding of the market structure, economics, and possible future development of the segments of the financial services industry. Our distinct approach is characterized by deep specialization, rigorous fact-based analysis, and pragmatic and high impact solutions. For more information on Celent visit www.celent.com.
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provide TCSs clients with the combined insights of both firms. Feedback is welcome to the authors at dlight@celent.com & insurance.practice@tcs.com
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