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Before you create a local database to be used by the developer, you need to run two server jobs.

First, you must generate a database template that represents the Siebel schema. Second, you must run a database extract on the server for mobile user PPENGUIN. This extracted data w ill be used to build Pat Penguin s local database. 1. Start Siebel Call Center using the Web client and log in as SADMIN/SADMIN. 2. You will enable the Siebel Remote component group. a. Navigate to Administration Server Configuration > Enterprises > Component Gro ups. b. In the Component Groups child applet, query for the component group Siebel Re mote. c. Locate the grandchild applet titled Component Group Assignments. You will see a single record for server OUsrvr. If the Enabled on Server checkbox is not checked, clic k Enable. d. If necessary, synchronize components with the Gateway Name Server. It should not be necessary, as you synchronized all assigned component groups in a previous lab. i. Click the Synchronize view tab. ii. Query for the Database Extract component. This is one of the components from the Siebel Remote component group. iii. If this component is not found, click the Synchronize button. Synchronizati on will take 1-2 minutes. e. Log out of Siebel Call Center. 3. You will restart the Siebel Server so that it will reflect the new configurat ion. a. If necessary, select Start > Programs > Administrative Tools > Services. b. Locate the Siebel Server [Siebel_OUsrvr] service. Right-click on it and selec t Stop. Your Siebel Server may take a few minutes to completely shut down, and sometimes the Service Control dialog box will generate a warning that it could not stop this service. However, click OK and update the status for the Siebel Server service by selecting Action > Ref resh periodically. Within a minute or so, you should see this service s status change f rom Stopping to blank. c. Right-click on Siebel Server [Siebel_OUsrvr] and select Start. Right-click on an empty part of the Windows task bar and select Task Manager. Monitor CPU usage until pe rcentage used drops to near 0% and remains there. Module 21: The Configuration Process 56 Siebel 8.0 Essentials d. Start Siebel Call Center using the Web client and log in as SADMIN/SADMIN. 4. You will verify that the Siebel Remote server components are online, and sync hronize component definitions with the Siebel Gateway. These steps are prerequisites for running the server jobs to create a local database. a. Navigate to Administration > Server Management > Components. b. In the Components list applet, locate Database Extract, Generate New Database , and Synchronization Manager. Make sure these three components have state Online. If any of

these components is not online, notify your instructor. c. Navigate to Administration Server Configuration > Enterprises > Synchronize. d. In the Synchronize child applet, click Synchronize. Synchronization will take 1-2 minutes to complete, and will be done when your cursor returns to normal from hourglass for m. 5. Next, you will submit a job to start a Generate New Database server task. a. Navigate to Administration Server Management > Jobs. b. In the Jobs list, click New. c. In the Component/Job field, select Generate New Database from the Components/ Jobs applet and click OK. d. Scroll down to the bottom of the page, and in the Job Parameters list, click New. i. In the Name field, select Client Db Type. ii. Verify that the default parameter value, Sql Anywhere, is entered in the Val ue field. e. In the Jobs list, what is the status of the job? f. Click the Submit Job button to run the task. g. What is the status of the job? 6. You will monitor the Generate New Database task. a. Click Servers in the link bar. b. Select the Tasks view link. c. Locate the Generate New Database task in the Tasks list. Monitor the task for a few minutes. The best way to refresh a list in Siebel applications is to run a null query. i. Click the Query button. ii. Leave all the fields blank. iii. Click the Go button. d. Record the task number of the Generate New Database task: e. Monitor the task until it completes by executing the query periodically. You will know it has completed when its Status field has the value Completed successfully. f. Select the Generate New Database task to view the Task Information Log in the lower portion of the screen. No records appear if the task executed successfully. Module 21: The Configuration Process Siebel 8.0 Essentials 57 7. You will verify the existence of the database template file. a. Navigate to D:\OUsea\siebsrvr\DBTEMPL. b. There should be a subdirectory with a name similar to db43r105 Verify that it c ontains four files. 8. Now you will run a Database Extract job to build a local database for Pat Pen guin that contains the user data visible to Pat. a. Click Jobs in the link bar. b. In the Jobs list, click New. c. In the Component/Job field, select Database Extract. d. Scroll down to the bottom of the page, and in the Job Parameters list, enter the following job parameters: Name Value Client Database encryption method None (don t leave blank) Client Name PPENGUIN Encrypt client Db password False e. In the Jobs list applet at the top of the page, click Submit Job. f. In the Jobs list applet, click Query, and then click Go (to execute a null qu ery to refresh the

view). The status for the Database Extract job should change from Queued to Active. g. Click on Tasks in the link bar to view the task. h. Query for Component = Database Extract. Monitor the status of the task until completion by re-querying the applet. The State field will be set to Completed when the dat abase extract is done. This should be within 5-10 minutes after you submitted the job. 9. Finally, you will verify your work. a. Navigate to D:\OUsea\siebsrvr\docking. b. Verify that there is a PPENGUIN directory. i. In the PPENGUIN directory, verify that there is a file called dobjinst.dbf an d subdirectories called inbox and outbox. ii. Verify that the outbox subdirectory contains several files. There should be at least one with each of the following extensions: .uaf, .dat, and .toc. c. Select File > Log Out to close the Siebel Call Center application, and then c lose the Internet Explorer window.

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