Professional Documents
Culture Documents
Provides Thought Leadership - Consistently adds real value, providing innovative ideas, leading to improvement initiatives and best in class service and efficiency for the
customer.
Treats success derived from implementing best practices as Routes articles regarding technical, professional and industry Networks with others inside and outside the company to
a secret to be kept versus a tip to be shared. knowledge to others. identify new trends and best practices.
Hoards knowledge and information as a way to gather more Discusses differences and looks for common ground. Initiates and champions innovation and process
power or influence. improvement when needed.
Demonstrates the ability to see beyond the obvious and think
Expresses frustration with people who express contrary outside of defined norms. Evaluates project’s strategy and goals against industry
views. trends based upon knowledge from own role.
Uses continuous improvement and quality tools when
Shows indifference towards planning against goals and creating or documenting processes.
working the plan.
Accesses internal and external resources that
Displays a limited perspective of the Convergys mission, provide information on industry and market
goals, strategies, strengths and weaknesses within the trends.
scope of their supervisory responsibilities.
Achieves Extraordinary Results - Consistently delivers results that directly impact business success.
Drives Change - Proactively identifies change/improvements that will add value and helps employees understand what they will need to do differently as a result of changes.
Unable to sound convincing or persuasive when challenged Gives priority to activities where others achievements are Acknowledges courageous employees who have
to defend rationale for decisions. praised and highlighted. demonstrated high ethical standards or beliefs through their
behavior.
Tends to hire, promote and surround themselves with Practices “management by walking around” to ask employees
people who only share their background and experience. for both negative and positive comments. Cultivates a broad network of relationships to exchange
ideas and rally support.
Uses clichés and words with vague meanings rather than Demonstrates and models the performance standards
more precise words. expected from others. Expresses appreciation and respect for others when they
share contrary opinions or sensitive feelings.
Seeks to win by intimidating others rather than seeking Engages in effective, concise two-way personal
cooperative solutions to issues. communication. Fosters an environment of trust and respect for the
individual.
Builds and Leverages External Relationships - Leverages relationships with internal/external customers to attain business goals, focused on meeting the customer's
objectives.
Gets caught off guard by marketplace changes due to the Cultivates a broad network of relationships to exchange ideas Networks with others inside and outside the company to
lack of network contacts and information. and rally support. identify new trends and best practices.
Relies upon limited or select sources of information. Builds constituencies and consensus. Utilizes effective negotiation skills (win/win).
Fails to enlist the assistance of key organizations. Takes advantage of available internal resources to maximize Cultivates mutually beneficial relationships throughout the
operational performance. organization in the interest of achieving results.
Works alone at times when working with others would build
stronger relationships and produce better results. Gathers information from multiple sources (external and Uses strong interpersonal and communication skills to
internal). develop relationships in organization.
Collaborates to Achieve Company Goals - Works cooperatively, listens to learn others' perspectives, and puts company goals ahead of individual goals.