Arshi Singh

Hno. 739 A/1 Tulsi Nagar Avenue Bombay hospital road Indore (M.P) Mob- 9165191967, 9179313798

Arshi Singh Workforce Management Firstsource Solutions Ltd.

4th/5th Floor, Mangal City Mall, Vijay Nagar Square, Agra Bombay Road Indore 452010. India

Dear Sir/Madam, I am submitting herewith my resume for your perusal and favourable consideration for the post in your organization. With over 3 years of experience in BPO and industry, I look forward to joining a highly growth oriented organization where my skills and competencies can be utilized for both personal and professional benefit. My vast and varied experience backed by excellent academic qualifications makes me an ideal candidate for your position. I am looking for an opportunity to combine my skills with the requirements of the organisation. I am submitting my detailed resume for your perusal and kind consideration. I am looking forward for an opportunity of a personal interview, to better present my credentials. Thanking you in anticipation.

Yours sincerely, Arshi Singh

BPO PROFESSIONAL
Senior Executive and Real time Analyst

PROFILE
Dynamic and dedicated Customer Service Professional with over three years of extensive experience in Inbound Process in the BPO industry. Customer-oriented approach and target focused with a high degree of perseverance reflected in understanding customer needs and providing recommendations. Effective multitasking capability with a positive attitude in taking up challenges and delivering exemplary results under conditions of pressure. Adapt in interpersonal skills in influencing customers with persuasive communication with the intent of converting queries to sales.

Retention

Lead generation

Operational activities

PROFESSIONAL EXPERIENCE: 3 + years. WORKING PROFILE

FIRSTSOURCE SOLUTION LTD (January 2008 TILL DATE) Company Profile;

Firstsource is a global provider of customized BPO (business process outsourcing) services to the Banking & Financial Services, Telecom & Media and Healthcare sectors. Its clients include FTSE 100, Fortune 500 and Nifty 50 companies. Firstsource has a Right shore delivery model with operations in India, US, UK and Philippines and has over 26,000 employees. Firstsource is managed by an experienced team drawn from across diverse industries and cultures. The workforce is a mix of Indian, American and Britishers with specialists in finance (M&A, corporate finance, structured finance, and project finance), banking, telecom, marketing, HR and operations.

Job Profile: (as a senior customer service executive)

Experienced in inbound process. Handling prospect customers and helping them to make effective investment in markets according to their risk capacity. Handling direct Agents, corporate brokers, direct marketing channels and NBFI. Performing Team Leader task like data updations on agents performance, call listing and giving feedback.

Job Profile: ( as a Workforce Management)

Real time management Forecasting

Service levels management Reporting

Real time calculations Co-ordination

Real time Management in terms of call volume,Service levels and other parameters which are related with service levels. Managing half hourly service levels and hourly service levels and day service levels. Forecasting the requirements according to call volumes and shortage and AHT. real time calculations which helps senior management to meet the targets given by the clients. Publishing several reports like associates attendance, Service levels reports and other performances reports which hepls managers in decision making process.

EDUCATION: 10+2 from Emerald Heights international school B.com from D.A.V.V University Indore. Tally Accounting 7.2, 9.2 from milestone InfoTech. Pursuing M.B.A (Finance) from Symbiosis Pune.

PERSONAL DETAILS: NAME: D.O.B: FATHERS NAME MARITAL STATUS: E MAIL MOBILE NO. Arshi Singh 10th sept 1988 Akash Singh Single mjariarshi.manjari@gmail.com +91 9165191967 9179313798