Professional Documents
Culture Documents
Is an
Emergency Response
Action (ERA)
Required?
Yes
Determine Appropriate
ERA and verify
No
ERA Verified?
No
Yes
Develop Action Plan,
Implement & Validate
ERA
No
ERA Validated?
D2A Yes
to
Gather& Review
D0 Available Data
No
COMMON G8D TASKS
1. Document the Changes Is
No
2. Review Team Composition Does the Criteria there enough
3. Review Measurables for G8D Apply? Information
4. Determine if Service Action is Required ?
5. Review Assessing Questions Yes
6. Update the G8D Report Yes
Address Sympton
using Other
Pass the Yes Will the Analytical Methods
Data to Existing NEW G8D Duplicate
G8D Team an Existing
G8D?
STOP
No
STOP Initiate the G8D Process
Involving this Sympton
ENDS
PREPARATION OF G8D
PROCESS
g8d0 042606.vss
Sympton has been BEGIN Global 8 Discipline
Defined and Meets G8D CREATION OF Process Proposed
Application Criteria G8D TEAM by FORD [D1]
Has Authority to
Identify Champion Make Changes &
of System or Process Able to Allocate
Resources
Responsible for
Managing the
Team, Directs
Identify Team Leader Decision Making,
and is Primary
Spokesperson
Responsible for
Providing Technical
Selects Team Members or Facilitative Input,
Based on Skills and Carrying Out
Knowledge Associated with Assignments,
the System or Process Offering Feedback,
and Clarifying
Issues
Establish
Team Objectives and
Membership Responsibilities
No
D2A
to State Sympton as an
D0 Object and a Defect
Yes
Is Cause Known?
No
Document Problem
Statement
Develop Problem
Description (IS / IS NOT)
Identify Additional
Data Required
COMMON G8D TASKS
1. Document the Changes
2. Review Team Composition Collect & Analyze
3. Review Measurables Additional Data
4. Determine if Service Action is Required
5. Review Assessing Questions
6. Update the G8D Report
Does Does
Problem Reflect No Problem Reflect
"Something Changed" "Never Been There"
Situation? Situation?
Yes Yes
No No
Review Problem Use
Description with Customer Improvement Techniques
and Affected Parties via (e.g., DOE, Re-engineering, etc.)
Updated G8D Report
SUSPEND G8D
ENDS PROCESS
g8d2 042605.vsd DEFINING THE PROBLEM
BEGIN
DEVELOPMENT OF INTERIM Global 8 Discipline
Problem Description Process Proposed
has been Established CORRECTIVE ACTION (ICA) by FORD [D3]
PROCESS
No
SUSPEND D3
Eliminate 100% of the Evaluate the D0 PROCESS
Problem from Reaching Emergency Response Action
the Customer for Improvement
No
ICA Verified?
Yes
No
ICA Validated?
Yes
ENDS
DEVELOPMENT OF ICA
g8d3 042606.vsd PROCESS
Problem Description BEGIN
has been Established DEFINE & VERIFY Global 8 Discipline
and Interim Corrective Process Proposed
Action Implemented ROOT CAUSE AND ESCAPE by FORD [D4a]
As Required POINT PROCESS
Yes
Finalize Potential
Root Cause List
No
D4a
to D4b
D4b Assign Percent to
Contribution for each D2
Potential Root Cause
Yes
Do
the Potential Do
Root Causes Yes Seperate G8D's
Approximate 100% need to be Generated
Contribution to the for Each Root
Problem? Cause?
No No
No Use
Use G8D Process? Improvement Techniques
(e.g., DOE, Re-engineering, etc.)
SUSPEND G8D
Yes
PROCESS
No
Is the No
Current Control System
Capable of Detecting
the Problem?
Yes
Acknowledge the
Is the No Control System as
Control Point Capable Not Capable
of detecting the AND Needs
Problem? Corrective Action
Yes
D4c
to
Acknowledge the Control D5
Point as Verified Escape
Point & Document on the
G8D Report
Options may be
Choose Option Performed in
in Performing a Series even
Decision Analysis though Depicted
as Parallel
D4c
to
Root Cause(s) Initiate Decision Escape Point D5
Analysis
D5A
Establish
Decision Criteria for Establish
Root Cause(s) PCA Decision Criteria for
Escape Point PCA
Identify
Possible Actions for
Root Cause(s) PCA Choose the "Best"
Permanent
Corrective Action
Choose the "Best"
Permanent
Corrective Action
Verify / "Test"
Effectiveness
of Escape Point
Verify / "Test" PCA
Effectiveness
of Root Cause(s)
PCA
No
Escape Point
PCA Effective?
No
Root Cause(s)
PCA Effective?
Yes
Yes
Does
Yes Root Cause(s)
D5A PCA Affect No No
Verified Escape
Point?
Has
No Champion
Authorized the
Selected
PCA?
COMMON G8D TASKS
1. Document the Changes Yes
2. Review Team Composition
3. Review Measurables Update G8D Report
4. Determine if Service Action is Required
5. Review Assessing Questions
6. Update the G8D Report
ENDS
CHOOSING & VERIFYING
PCAS PROCESS
g8d5 042606.vsd
Permanent Corrective Actions BEGIN Global 8 Discipline
for the Root Cause(s) and Process Proposed
Escape Point have been IMPLEMENT & VALIDATE
PCAS PROCESS by FORD [D6]
Defined
Options may be
Choose Option in Performed in
Implementing Permanent Series even
Corrective Action though Depicted
as Parallel
Implement Implement
Root Cause(s) PCA Escape Point PCA
per Plan per Plan
No
Perform Validation of No No
the Root Cause(s)
PCA
Permanent Corrective
Action(s) Validated?
Yes
COMMON G8D TASKS
1. Document the Changes
Confirm with Customer
2. Review Team Composition
that the Symptom has
3. Review Measurables
been Eliminated AND
4. Determine if Service Action is Required
Update G8D Report
5. Review Assessing Questions
6. Update the G8D Report
ENDS
IMPLEMENT & VALIDATE
g8d6 042606.vsd PCAS PROCESS
Permanent Corrective Actions BEGIN Global 8 Discipline
for the Root Cause(s) and ESTABLISHING ACTIONS TO Process Proposed
Escape Point have been by FORD [D7]
Implement & Validated PREVENT RECURRENCE
Review History
of the Problem
COMMON G8D TASKS
1. Document the Changes
Analyze how this 2. Review Team Composition
Problem Occurred and 3. Review Measurables
Escaped Detection 4. Determine if Service Action is Required
5. Review Assessing Questions
6. Update the G8D Report
D7A
Verify Actions to
Prevent Recurrence
No Systemic Actions
to Prevent Recurrence
Are Valid?
No
Are the Actions to
Prevent Recurrence Yes
Effective?
Update G8D Report
Yes
ENDS PROCESS OF
D7A
ESTABLISHING ACTIONS TO
g8d7 042606.vsd
PREVENT RECURRENCE
All Countermeasures BEGIN PROCESS Global 8 Discipline
for Problem have OF RECOGNIZING Process Proposed
been Implemented CONTRIBUTIONS by FORD [D8]
Celebrate Completion
of Problem Solving
COMMON G8D TASKS
1. Document the Changes
2. Review Team Composition
Update the G8D Report
3. Review Measurables
4. Determine if Service Action is Required
5. Review Assessing Questions
6. Update the G8D Report ENDS PROCESS
OF RECOGNIZING
CONTRIBUTIONS
g8d8 042606.vsd