Avaya 3000-2

ACSS Small and Medium Enterprise (SME) Communications

Practice Test
Version: 4.0

Avaya 3000-2: Practice Exam QUESTION NO: 1 Which three requirements are collected during the Infrastructure Data Gathering phase? (Choose three.) A. Productivity Requirements B. Physical Layer: Existing Telecom Infrastructure C. Above Physical Layer: Existing Data Network D. Line of Business application integration needs E. Current PBX/Key System Features and Dial Plan Answer: B,C,E Explanation:

QUESTION NO: 2 Call routing in a multi-site SCN solution needs careful planning to prevent which three? (Choose three.) A. VCM resources are not over-subscribed. B. VMPro ports are not over-subscribed. C. Trunk ports are not over-subscribed. D. ACD routes are not compromised. E. Calls are not tromboned. Answer: A,B,C Explanation:

QUESTION NO: 3 The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones? A. IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI "Pass Any Exam. Any Time." - www.actualtests.com 2

Avaya 3000-2: Practice Exam Trunk Card, one DS30 Module C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module Answer: D Explanation:

QUESTION NO: 4 A customer has opened up another location in London that will have four employees and wants to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. Which two solutions do you recommend for the London location? (Choose two.) A. Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500, upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones, and verify the correct software version on the phones. B. Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and the DS module on a UPS, earth ground the IP500 and the digital station module, match the IP500 and DS module with the version level with New York City and install the four digital phones. C. Install four digital phones and create a VPN connection between London and New York City for the digital phones to connect back to the digital station module in New York City. D. Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground the IP500, match the IP Office version level with New York City, install four IP Phones, and verify the correct software version on the IP phones. Answer: B,D Explanation:

QUESTION NO: 5 A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office? A. 2U B. 6U "Pass Any Exam. Any Time." - www.actualtests.com 3

Avaya 3000-2: Practice Exam C. 8U D. 12U Answer: B Explanation:

QUESTION NO: 6 A customer is running SIP phones that are locked down to G.729a. What is the bandwidth used for the speech of ten simultaneous calls? A. 63 Kbps B. 80 Kbps C. 560 Kbps D. 640 Kbps Answer: B Explanation:

QUESTION NO: 7 A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer? A. Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City. B. Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations. C. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City. D. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London. Answer: C Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

Avaya 3000-2: Practice Exam QUESTION NO: 8 Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.) A. IP Office Essential System license B. IP Office Preferred System license C. IP Office Advanced System license D. VMPro TTS (Generic) E. Database license Answer: B,C Explanation:

QUESTION NO: 9 You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost? A. IP Office Preferred Edition B. IP Office Preferred Edition and IP Office Advanced Edition C. IP Office Essential Edition D. IP Office Advanced Edition E. IP Office Basic Edition Answer: C Explanation:

QUESTION NO: 10 Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.) A. IP Office Resiliency License B. IP Phones with backup call server C. IP500v2 with redundant processor D. Preferred Edition - Messaging at both locations

"Pass Any Exam. Any Time." - www.actualtests.com

Avaya 3000-2: Practice Exam Answer: B,D Explanation:

QUESTION NO: 11 Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.) A. IP 500 PRI-U B. Voice Compression Module C. ISDN-U D. PRI 24/30 E. Legacy Carrier Card Answer: D,E Explanation:

QUESTION NO: 12 Which two are power options for IP telephones on the IP Office? (Choose two.) A. Class "B" 24 Volt power supply B. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup C. Class "A" 24 volt power supply D. Power over Ethernet switch conforming to 802.3af standards Answer: B,D Explanation:

QUESTION NO: 13 Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit? A. ITWLinx towerMAX DS/2 B. Analog surge protector C. ITWLinx towerMAX SCL/8 D. IP Office Barrier Box "Pass Any Exam. Any Time." - www.actualtests.com 6

Avaya 3000-2: Practice Exam Answer: D Explanation:

QUESTION NO: 14 A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause? A. The UMS service is installed automatically. B. The UMS licenses have not been loaded. C. The server platform does not meet the requirements. D. The Windows account does not have permission. Answer: C Explanation:

QUESTION NO: 15 In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user? A. General B. Advanced C. Log On D. Dependencies E. User Answer: C Explanation:

QUESTION NO: 16 Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.) A. Add the IP address using one-X Portal CSTA and DSML links. B. Add the required licenses to the second IP Office. C. Add a LDAP entry using IP Office Manager to the primary IP Office. D. Restart the one-X Portal service. "Pass Any Exam. Any Time." - www.actualtests.com 7

Avaya 3000-2: Practice Exam E. Run a modify to the one-X Portal setup and add the second IP Office. Answer: A,B,D Explanation:

QUESTION NO: 17 When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware? A. Network Region B. Gatekeeper Location C. VLAN ID D. Group Number Answer: D Explanation:

QUESTION NO: 18 When installing one-X Portal for IP Office, what is the maximum number of systems that will be supported within a Small Community Network (SCN) on a single server? A. 8 B. 16 C. 32 D. 48 Answer: C Explanation:

QUESTION NO: 19 With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined? A. It is equal to the number of licensed Administrators. B. It is equal to the number of licensed Supervisors. "Pass Any Exam. Any Time." - www.actualtests.com 8

Avaya 3000-2: Practice Exam C. It is equal to the number of licensed Users. D. It is a separately licensed feature of CCR. Answer: B Explanation:

QUESTION NO: 20 In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.) A. Microsoft .NET Framework 3.5 Family Updates B. Microsoft C# C. MS-SQL 2005/Express D. DCOM service E. MSDE 2000 Answer: A,C Explanation:

QUESTION NO: 21 Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.) A. IPOCCR Management Service B. IPOCCR Database component C. IPOCCR Real Time Calculation Service D. IPOCCR Data Analyzer Service E. IPOCCR Physical Wallboard Service Answer: A,C,D Explanation:

QUESTION NO: 22 Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)

"Pass Any Exam. Any Time." - www.actualtests.com

Avaya 3000-2: Practice Exam A. System Status Application (SSA) B. IP Office Manager C. VoiceMail Pro Client D. IP Office System Monitor E. Avaya phones Answer: A,B,E Explanation:

QUESTION NO: 23 A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally. A. Answer Pending Answer: A Explanation:

QUESTION NO: 24 Which tool should be used to reduce conflicts within the SCN? A. Line Renumber B. MSN Configuration C. Unique User Names Tool D. Extension Renumber Answer: D Explanation:

QUESTION NO: 25 A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional "Pass Any Exam. Any Time." - www.actualtests.com 10

Avaya 3000-2: Practice Exam configuration on the local IP Office? A. H.450 B. QSIG-A C. QSIG-B D. IP Office SCN E. None Answer: D Explanation:

QUESTION NO: 26 A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this? A. Integrated Messaging B. Visual Voice C. Voicemail Display D. Universal Messaging Service Answer: B Explanation:

QUESTION NO: 27 On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls? A. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security". B. SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet. C. SIP Calls will be routed by the IP Office routing table. D. SIP Calls will be routed by the IP Office NAT table. E. SIP call will not be routed. Answer: C Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

11

Avaya 3000-2: Practice Exam

QUESTION NO: 28 What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 32s and 2 Combination (Combo) Cards? A. 64 B. 84 C. 92 D. 120 Answer: B Explanation:

QUESTION NO: 29 For what is the "Primary Trans. IP Address" on LAN2 used? A. A backup destination IP Address in case the main address is not accessible. B. Forward incoming IP packets without a service or session to the address if defined. C. Assign more than one IP address to the interface. D. Define the default gateway to the interface. Answer: B Explanation:

QUESTION NO: 30 What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset? A. The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset. B. The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset. C. The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information. "Pass Any Exam. Any Time." - www.actualtests.com 12

Avaya 3000-2: Practice Exam D. Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset. Answer: B Explanation:

QUESTION NO: 31 Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name? A. UMS B. IMS C. TTS D. VTS Answer: C Explanation:

QUESTION NO: 32 Which three must be completed for an IP Office user to be counted in CCR as an agent? (Choose three.) A. A valid CCR Agent license must be installed in the IP Office configuration. B. Force Account Code must be checked on the user's Supervisor tab. C. Forced Login Code must be entered on the user's Supervisor tab. D. CCR Agent must be checked on the user's Supervisor tab. E. User must be a member of a hunt group. Answer: A,C,D Explanation:

QUESTION NO: 33 The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true? "Pass Any Exam. Any Time." - www.actualtests.com 13

Avaya 3000-2: Practice Exam A. The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file. B. The phone display message cannot be changed. The prompt is not recordable by user. C. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file. D. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file. E. The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file. Answer: D Explanation:

QUESTION NO: 34 Which three clients are supported for IP Office IMAP services? (Choose three.) A. MS Outlook B. MS Outlook Express C. Lotus Notes D. Microsoft Office Communicator E. Lotus Messages Answer: A,B,C Explanation:

QUESTION NO: 35 You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible? A. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time. B. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view. C. Yes, provide the correct settings in Supervisor Views. D. Yes, but a supervisor has to install the CCV software. E. No, this feature only works using the Compact Contact Center. Answer: C "Pass Any Exam. Any Time." - www.actualtests.com 14

Avaya 3000-2: Practice Exam Explanation:

QUESTION NO: 36 The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login? A. http://192.168.42.100:8080/inyama/inyama.html B. http://192.168.42.100:8888 C. http://localhost/CCRWebAgent D. http://192.168.42.100/CCRWebClient E. https://localhost/CCRWebAgent Answer: D Explanation:

QUESTION NO: 37 CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening? A. The agents monitored by CCR can only be in one group. B. CCR must pull data from the highest numbered group of which the agent is a member. C. All agents in a CCR group need to have the same set type. D. Collective groups are not supported for CCR. E. Queuing groups are not supported for CCR. Answer: D Explanation:

QUESTION NO: 38 You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize

"Pass Any Exam. Any Time." - www.actualtests.com

15

Avaya 3000-2: Practice Exam the voicemail recording capacity for this customer? A. Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500. B. Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity. C. Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot. D. Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. Answer: D Explanation:

QUESTION NO: 39 A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.) A. Set the central site as a distributed server. B. Set the central site as a centralized server. C. Set the remote sites as backup servers. D. Set the remote sites as distributed servers. Answer: B,D Explanation:

QUESTION NO: 40 After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

"Pass Any Exam. Any Time." - www.actualtests.com

16

Avaya 3000-2: Practice Exam A. Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0. B. Upgrade Delta Server to the latest release using the IP Office Admin software. B. Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict. C. Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application. Answer: A Explanation:

QUESTION NO: 41 A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.) A. Email Integration Services B. Teleworker C. Power User D. Voicemail to Email E. Mobile User Answer: C,E Explanation:

QUESTION NO: 42 A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.) A. System Status Application B. Telnet session to the IP Office C. Web session to the IP Office address D. SSH session to the IP Office address E. Call Status Application Answer: A,C Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

17

Avaya 3000-2: Practice Exam QUESTION NO: 43 An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change? A. time B. time server C. net time D. get time Answer: C Explanation:

QUESTION NO: 44 A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue? A. latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call B. latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call C. latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call D. latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call Answer: D Explanation:

QUESTION NO: 45 A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.) "Pass Any Exam. Any Time." - www.actualtests.com 18

Avaya 3000-2: Practice Exam A. a current Network Assessment B. an IP Office Monitor trace with H.323 options enabled C. an IP Office Monitor trace with Real Time Audio trace options enabled D. an IP Office Monitor trace with AVRIP options enabled E. a packet sniffing trace Answer: A,B,E Explanation:

QUESTION NO: 46 The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line? A. System Status Application B. System Monitor C. Customer Call Reporter D. Wireshark Answer: A Explanation:

QUESTION NO: 47 A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem? A. The phone is set to Do Not Disturb (DND). B. The phone requires a firmware update. C. The phone has been restricted by the administrator. D. The phone has registered to a backup IP Office. Answer: D Explanation:

QUESTION NO: 48 What does it mean when the system status light on an IP Office expansion (e.g. ATM16, "Pass Any Exam. Any Time." - www.actualtests.com 19

Avaya 3000-2: Practice Exam DS/DT30) module is flashing green? A. The .bin files are not loaded into the module. B. A line/station is in use on the module. C. No lines/stations are in use on the module. D. There is no communication with the IP Office. Answer: D Explanation:

QUESTION NO: 49 What is happening when an IP412 control unit system status light is solid red? A. The Voice Compression Module is not installed. B. The Local Area Network is not connected. C. The IP Office Professional license is not installed or is not valid. D. The .bin files are not loaded in the control unit. Answer: D Explanation:

QUESTION NO: 50 A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem? A. 20 packets missed means too many packets lost; IP Office stops the call proceeding. B. You need to buy additional licenses. C. All cards may not be seated correctly. D. Embedded Voicemail is not running properly. Answer: C Explanation:

QUESTION NO: 51 Which three choices must be verified as part of a site survey? (Choose three.) "Pass Any Exam. Any Time." - www.actualtests.com 20

Avaya 3000-2: Practice Exam A. infrastructure, cabling, and environmental B. existing call volumes, service providers, and costs C. servers, OS, desktop applications, firewalls, and routers D. network readiness and capacity to support VoIP E. corporate strategy for disaster recovery Answer: A,C,D Explanation:

QUESTION NO: 52 The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital? A. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 B. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 C. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card Answer: B Explanation:

QUESTION NO: 53 An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.) A. PRI24/PRI30 Expansion Card B. PRI-UNI Expansion Card C. VCM32 D. IP500 T1/E1 Channels License E. IP500 VCM Channels License Answer: B,D Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

21

Avaya 3000-2: Practice Exam QUESTION NO: 54 Which two IP Office applications can be installed on the same server? (Choose two.) A. one-X Portal B. CCR C. IP Office Voicemail Pro up to 20 voicemail ports D. IP Office Voicemail Pro up to 16 voicemail ports Answer: B,D Explanation:

QUESTION NO: 55 A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.) A. Distributed Voicemail license at the main office B. VoiceMail Pro Server at each location C. Preferred Edition license at each location D. Distributed Voicemail license at the remote locations E. Backup Voicemail license at the remote locations Answer: B,C Explanation:

QUESTION NO: 56 A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this? A. Time of Day Forwarding B. Time Profile C. Forward Hunt Group Calls D. Incoming Call Route Fallback Destination Answer: B "Pass Any Exam. Any Time." - www.actualtests.com 22

Avaya 3000-2: Practice Exam Explanation:

QUESTION NO: 57 A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard phones for their remote workers to login at home. Which two are needed to accomplish this? (Choose two.) A. 4620 IP Phone with VPN software B. VPN Phone license for each remote worker C. VPN gateway for each remote worker D. 1616 IP Phone with VPN software E. Modified 46vpnsettings.txt file Answer: A,E Explanation:

QUESTION NO: 58 A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients. A. Answer Pending Answer: A Explanation:

QUESTION NO: 59 Which two need to be programmed to accomplish this? (Choose two.) A. Create the Account Code in Manager. B. Enable Forced Account Code on the ARS Dial out Short Code. C. Add the CLI information to the Account Code. D. Add the client CLI information to the Incoming Call Route. E. Enable Forced Account Code on the Incoming Call Route created for the client CLI. "Pass Any Exam. Any Time." - www.actualtests.com 23

Avaya 3000-2: Practice Exam Answer: A,C Explanation:

QUESTION NO: 60 A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement? A. SNMP B. System Status Application C. IP Office Monitor D. SMDR E. Voicemail Pro Client Answer: A Explanation:

QUESTION NO: 61 You are installing a 4 port expansion card into an IP500 to support eight DS 30 and two Phone 30 modules. What is the correct cabling scheme to connect the expansion modules to the TDM expansion ports? A. Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the cable that will reach; then the two Phone 30s to TDM ports 9-10 using the cable that will reach. B. Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables. C. Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 310 using the one meter blue cable; then the two Phone 30s to TDM ports 1-2 using the two meter yellow cables. D. Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables. Answer: D Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

24

Avaya 3000-2: Practice Exam

QUESTION NO: 62 Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.) A. LAN Interface Module B. Avaya IP Endpoints License C. Voice Compression Module D. H.323 Networking License Answer: B,C Explanation:

QUESTION NO: 63 Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.) A. Dial the shutdown short code to shutdown the card before removing the SD card. B. User System Monitor to shutdown the card before removing the SD card. C. Use the System Status Application to shutdown the card before removing the SD card. D. Use the Manager application to shutdown the card before removing the SD card. E. Just pull out the card; special shutdown is not required. Answer: C,D Explanation:

QUESTION NO: 64 Which Windows component must be verified as installed on the server before CCR is installed? A. Internet Explorer (IE) B. Internet Information Services (IIS) C. Microsoft Personal Web Server (MPWS) D. Microsoft Data Engine (MSDE) Answer: B Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

25

Avaya 3000-2: Practice Exam

QUESTION NO: 65 Which Windows command is used to find out which ports your server is currently using? A. ipconfig /displaydns B. portqry C. netsh interface dump D. netstat -an E. show ports Answer: D Explanation:

QUESTION NO: 66 A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.) A. Create a network share with permissions to store backups. B. Map a drive to an available network share. C. Configure the backup settings on the VoiceMail Pro server. D. Select the UNC share as the destination on the VoiceMail Pro server. E. Select the mapped drive as the destination on the VoiceMail Pro server. Answer: A,C,D Explanation:

QUESTION NO: 67 A customer currently runs a dedicated TFTP server on their network and does not want the Manager Application TFTP interfering with all of the other requests. How can this be disabled within the Manager application? A. File > Preferences > Preferences Tab > Uncheck Enable BootP and TFTP Server B. File > Preferences > Discovery Tab > Uncheck Enable BootP and TFTP Server C. File > Advanced > Discovery > Uncheck Enable TFTP Server D. File > Advanced > Change Mode > Disable TFTP Server "Pass Any Exam. Any Time." - www.actualtests.com 26

Avaya 3000-2: Practice Exam Answer: A Explanation:

QUESTION NO: 68 When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.) A. Telephone and system features may have changed between loads. B. Hardware may not be compatible with the new version of IP Office. C. Older IP Office applications may not be supported. D. All licenses will need to be renewed. E. Phones may need to be upgraded increasing downtime. Answer: A,B,C Explanation:

QUESTION NO: 69 A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality? A. CCR B. Voicemail Pro C. one-X Portal D. Contact Store E. IIS Answer: A Explanation:

QUESTION NO: 70 After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem? A. The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green "Pass Any Exam. Any Time." - www.actualtests.com 27

Avaya 3000-2: Practice Exam again and the phone will start to work. B. Start the IP Office Manager application. C. The 5420 DS is no longer supported. D. If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected. E. The 5420 DS is corrupted and must be replaced. Answer: B Explanation:

QUESTION NO: 71 When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout? A. SIP line:Call Initiation Timeout = 0 B. SIP line:Check OOS C. ARS:Alternate Route Wait Time = 0 D. ARS:Alternate Route Answer: B Explanation:

QUESTION NO: 72 A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement? A. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options. B. Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route. C. For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options. D. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options. Answer: D Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

28

Avaya 3000-2: Practice Exam QUESTION NO: 73 A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements? A. G.729(a) for the SIP trunk and G.729(a) for the IP phones B. G.711 for the SIP trunk and G.711 for the IP phones C. G.729(a) for the SIP trunk and G.711 for the IP phones D. G.711 for the SIP trunk and G.729(a) for the IP phones Answer: B Explanation:

QUESTION NO: 74 A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue? A. Add an extra 9 in the telephone number field of the ARS Short Code. B. Add a Short Code to the User for secondary Dial tone. C. Add a 9 to the prefix field on the line form of the outgoing trunks. D. This is not supported on Avaya IP phones. Answer: C Explanation:

QUESTION NO: 75 Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office? A. This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls. B. This sets the ports used by the IP Office for the Real Time Protocol (RTP). C. This is part of the DHCP request for 4600 Series and 5600 Series IP phones. D. This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls Answer: C

"Pass Any Exam. Any Time." - www.actualtests.com

29

Avaya 3000-2: Practice Exam Explanation:

QUESTION NO: 76 An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean? A. All of the CCR licenses are being used. B. CCR Agent is checked on the user's telephony tab. C. The CCR Agent is not logged into the phone. D. The CCR Agent is not an CCR administrator. E. The CCR agent is in After Call Work (ACW). Answer: B Explanation:

QUESTION NO: 77 What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 64s and 2 Combination (Combo) Cards? A. 120 B. 148 C. 184 D. 240 Answer: B Explanation:

QUESTION NO: 78 What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN line? A. NCLI3033211234 B. Nss3033211234 C. Ns3033211234 "Pass Any Exam. Any Time." - www.actualtests.com 30

Avaya 3000-2: Practice Exam D. NCID3033211234 Answer: C Explanation:

QUESTION NO: 79 If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like? A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.) A. Add names to the system directory. B. Updated prompts are needed on the flash card. C. Users need to record their names. D. Configure Dial By Name action off Auto Attendant. E. Embedded Voicemail code is set. Answer: B,C,D Explanation:

QUESTION NO: 80 A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.) A. Secondary VoiceMail Pro Server installed on the network B. License for the secondary VoiceMail Pro Server C. Backup Server IP Address configured on IP Office D. Primary Server IP Address configured on the secondary server Answer: A,C Explanation:

QUESTION NO: 81 A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which "Pass Any Exam. Any Time." - www.actualtests.com 31

Avaya 3000-2: Practice Exam protocol must be configured in Microsoft Outlook to access their messages? A. IMAP B. POP3 C. HTTP D. MAPI Answer: A Explanation:

QUESTION NO: 82 Which three are required to get UMS working on a client PC? (Choose three.) A. a compatible Internet browser B. UMS Web Service is enabled on the User Profile in the configuration C. MAPI Profile installed and configured on the VoiceMail Pro server D. UMS Client application installed on the user's PC E. VoiceMail Pro installed with the UMS option loaded on a server Answer: A,C,E Explanation:

QUESTION NO: 83 A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required? A. IP Office Essential Edition B. IP Office Preferred Edition C. VM Pro ScanSoft TTS D. Voicemail Pro VB Script License E. IP Office Ultimate Edition Answer: B Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

32

Avaya 3000-2: Practice Exam QUESTION NO: 84 What does "IMAP support" mean in the IP Office UMS service? A. I can see/listen to voicemail messages by Web browser. B. I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC. C. I can receive voicemail messages only using MS Outlook. D. All messages are forwarded to my email account and deleted on my phone. E. A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number. Answer: B Explanation:

QUESTION NO: 85 The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check? A. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent. B. "Agent1" cannot be used as a name for a CCR agent. C. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent. D. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent. Answer: C Explanation:

QUESTION NO: 86 Which VoiceMail Pro to email service type is configured from the Voicemail Client under Preferences and General? A. SNMP B. MAPI C. IMAP D. UMS Web Answer: B Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

33

Avaya 3000-2: Practice Exam

QUESTION NO: 87 For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.) A. Install Delta Server. B. Set SMDR. C. Set CDR. D. Set IP address of call accounting software. Answer: B,D Explanation:

QUESTION NO: 88 A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement? A. Message Manager B. Voicemail Pro with IMS C. Voicemail Pro with UMS D. Unified Messaging E. Outcalling Answer: C Explanation:

QUESTION NO: 89 What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not? A. Variable Routing Action on Telephony Actions B. Database Open Action, Database Execute Action, Database Get Data Action and Database "Pass Any Exam. Any Time." - www.actualtests.com 34

Avaya 3000-2: Practice Exam Close Action C. Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action D. you cannot check against incoming CLI Answer: B Explanation:

QUESTION NO: 90 Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.) A. Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message. B. Go to System > SMTP tab, put email address to the destination of all messages. C. Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO. D. Go to System > SMTP tab, put the email address used by IP Office to send the message. E. Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message. Answer: D,E Explanation:

QUESTION NO: 91 To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging. A. Centralized Voicemail B. Distributed Voicemail C. Embedded Voicemail D. Voicemail Lite/Pro Answer: B Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

35

Avaya 3000-2: Practice Exam QUESTION NO: 92 When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites? A. Preferred Edition - Messaging B. IP500 Voice Networking Channels C. IP500 IP Office Multi-Site Network (MSN) D. Advanced Small Community Networking (SCAN) Answer: B Explanation:

QUESTION NO: 93 A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.) A. Call Status B. System Status B. System Monitor C. Phone Manager D. Manager TFTP log Answer: B,C Explanation:

QUESTION NO: 94 Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.) A. Snapshot B. Selective View C. Continuous Log D. Resource View E. Development Tracing Answer: A,C Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

36

Avaya 3000-2: Practice Exam

QUESTION NO: 95 An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 series phone, however the phone powers up but will not register to IP Office. What is causing the issue? A. The firmware requires an upgrade. B. The phone must be changed from SIP to H.323. C. The phone's MAC address must registered in IP Office. D. The phone requires a newer control unit. Answer: D Explanation:

QUESTION NO: 96 An error appears while testing the IP Office VoiceMail database integration. What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.) A. Ethereal data traces B. IP Office Knowledge Base Web Site C. Help button on Monitor D. System Status Support tool E. Log into support.avaya.com web site and check on the "InSite" field Answer: D,E Explanation:

QUESTION NO: 97 Which two hunt groups support Forward Hunt Group Calls? (Choose two.) A. Sequential B. Rotary C. Collective D. Longest Waiting E. Collective Call Waiting

"Pass Any Exam. Any Time." - www.actualtests.com

37

Avaya 3000-2: Practice Exam Answer: A,B Explanation:

QUESTION NO: 98 A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered? A. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue. B. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue. C. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue. D. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code. Answer: C Explanation:

QUESTION NO: 99 A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble? A. Remove the daughter boards. B. Default the IP Office. C. Remove the Embedded Voicemail Card. D. Re-install the IP Office Professional License. E. Upgrade the system to the current GA software. Answer: A Explanation:

QUESTION NO: 100 "Pass Any Exam. Any Time." - www.actualtests.com 38

Avaya 3000-2: Practice Exam After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen? A. The new PRI channels took all existing SIP Trunk Licenses. B. The SIP lines had a Line ID of 15. C. The SIP lines had the SIP URI tab deleted. D. The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards. E. The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked. Answer: B Explanation:

QUESTION NO: 101 A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame? A. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM. B. Open SysMonitor Trace 20091212 130001, and search for 13:12. C. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM. D. Open SysMonitor Trace 20091212 140001, and search for 13:12. Answer: D Explanation:

QUESTION NO: 102 Where can you find information detailing which software versions are compatible with each other? A. IP Office Manager Help File B. IP Office User Guide C. The IP Office Technical Bulletins D. The IP Office Installation Guide Answer: C Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

39

Avaya 3000-2: Practice Exam QUESTION NO: 103 Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.) A. Look at the files names from the phone menu. B. Verify that the .bin file is in the Manager folder. C. Determine from the extension form in the Manager application. D. Determine from H.323 Phone Status in System Monitor. E. Determine from Extension Status in SSA. Answer: A,C,E Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

40