Seetec - CPA 4 - East of England Implementation Plan ID 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 Task Name Contract Preferred Bidder Notification Responses to DWP Questions

(PTD) 10 day Alcatel period Re-Review Contract T&C's / any changes Agree Contract Contract Award (CRITICAL MILESTONE) Overall Project Management / Sub board formation Contract Implementation Board Formed (CIB) (MILESTONE) CIB Operational EofE Contract Implementation Team (CIT) Formed (MILESTONE) EofE CIT Operational Sub board initiation - Contracting Sub board initiation - HR Sub board initiation - Delivery (incl. Marketing) Sub board initiation - IT Systems / Development/ infrastructure Sub board initiation - Information Security Sub board initiation - Quality Sub board initiation - Finance / Claims / MIS Communications (Key areas of communications) DWP (CD Sourcing) DWP (Project / Implementation) - updates/stencils Corporate Services Departmental staff briefings / Internal Contract Implementation Boards weekly webinar Contract Implementation Team (Operational) weekly meeting JCP District Offices (DM's, TPTM's etc.) Work Placement Providers Engagement Strategy Strategic partners - via stakeholder engagement comms plan Staffing (Work Force Planning) Review workforce plan as per bid submission TUPE process inc. consultations & transfers to Seetec/Partners if applicable Confirm and allocate key management posts from existing/TUPE staff Finalise / sign off Training Plan (employees) Training - process and systems training (Head office Customer Service / Local Staff) Training - process and systems training (TUPE Staff) Issue Quarter 1 staff target letters at all levels Interim/Final CPA organisation plan produced Premises Ensure leases extended for staff bases in each cluster Investigate potential to use JCP offices throughout CPA as meeting places Compile list of 'potential' meeting locations Security Plan Seetec CAT 1 security clearance review Submission of final security plan to DWP (MILESTONE) Delivery - (Delivery Model) Roll out delivery processes Finalisation of Staff Guidelines & Tools Prepare standard customer contact letters (FTAs, invitations) Prepare delivery manual Quality Roll out quality improvement action plan (continuous improvement) Seetec direct delivery quality monitoring schedule Agree customer evaluation processes Evaluation monitoring systems in place (MIS, PMR. PIAP, Feedback) Equality and diversity monitoring plan produced Health & Safety Risk Assessment process signed off PAT/Provider Guidance compliance proceedures signed off Development Plan Task Split Duration 23 days? 1 day? 4 days? 10 days? 10 days? 7 days? 1 day? Start Tue 22/03/11 Tue 22/03/11 Wed 06/04/11 Wed 23/03/11 Wed 23/03/11 Tue 12/04/11 Thu 21/04/11 Finish Resource Names Mar 07/03 Thu 21/04/11 CEO (<REDACTED>) Tue 22/03/11 BD & Marketing Director(<REDACTED>) Mon 11/04/11 BD & Marketing Director ((<REDACTED>) Tue 05/04/11 BD & Marketing Director (<REDACTED>) Tue 05/04/11 Finance Dir,CEO ((<REDACTED>) Wed 20/04/11 CEO ((<REDACTED>) Thu 21/04/11 CEO (<REDACTED>) / MD (<REDACTED>) Fri 12/08/11 CEO (<REDACTED>) Wed 23/03/11 CEO (<REDACTED>) Fri 12/08/11 CEO (Fin & IT Directors,COD,MD) Thu 24/03/11 Exec Dir (<REDACTED>)Ops Dir ((<REDACTED>) Fri 06/05/11 Executive Director(<REDACTED>) Fri 06/05/11 BD & Marketing Director (<REDACTED>) Fri 06/05/11 HR Director (<REDACTED>) Fri 06/05/11 Chief Operating Director (<REDACTED>) Fri 06/05/11 IT Director (<REDACTED>) Fri 06/05/11 Information Security Mgr (<REDACTED>) Fri 06/05/11 Head of Quality Management (<REDACTED>) Fri 06/05/11 Finance Director (<REDACTED>) Fri 06/05/11 CEO (<REDACTED>) Wed 20/04/11 BD & Marketing Director (<REDACTED>) Fri 06/05/11 CEO / Executive Director Thu 31/03/11 Corp Services Directors Fri 06/05/11 CEO (<REDACTED>) Fri 06/05/11 Executive Director Fri 06/05/11 Executive Director / Operations Director Fri 06/05/11 MWA CSA/ WPC's Fri 06/05/11 Operations Director/Manager Mon 30/05/11 HR Director (<REDACTED>) Tue 05/04/11 Exec Director / HR Director Mon 09/05/11 Exec Director / HR Director Fri 13/05/11 CEO / COD / MD Fri 15/04/11 Head of HR / National Training Mgr Fri 06/05/11 Operations Managers / Customer service Manager (CSCM) Mon 30/05/11 Operations Managers / Customer service Manager (CSCM) Tue 17/05/11 HRBP Tue 10/05/11 HRBP Fri 06/05/11 Property Svs Mger Fri 06/05/11 Property Services Manager Fri 06/05/11 Operations Director Fri 06/05/11 Operations Manager Thu 21/04/11 IT Director (<REDACTED>) Wed 30/03/11 Information Security Manager Thu 21/04/11 Information Security Manager Fri 06/05/11 Regional Ops Mgr Fri 06/05/11 Delivery Board Fri 06/05/11 National Training Mgr (<REDACTED>) Fri 06/05/11 National Training Mgr Fri 06/05/11 National Training Mgr Fri 06/05/11 Head of Quality Management (<REDACTED>) Fri 06/05/11 Head of Quality Improvement ( (<REDACTED>) Fri 06/05/11 Head of Quality Management Fri 06/05/11 Head of Quality Improvement (<REDACTED>) Fri 06/05/11 Head of Quality Management Fri 06/05/11 Head of Quality Management Fri 06/05/11 Head of Quality Management Fri 06/05/11 Head of Quality Management Fri 06/05/11 Head of Quality Improvement Summary Project Summary Page 1 External Tasks External MileTask Split 21/03 Apr 04/04 18/04 May 02/05 16/05 30/05 Jun 13/06 2011 27/06 Jul 11/07 25/07 Aug 08/08 22/08

21/04

103 days? Wed 23/03/11 1 day? Wed 23/03/11 103 days? Wed 23/03/11 1 day? Thu 24/03/11 32 days? Thu 24/03/11 32 days? Thu 24/03/11 32 days? Thu 24/03/11 32 days? Thu 24/03/11 32 days? Thu 24/03/11 32 days? Thu 24/03/11 32 days? Thu 24/03/11 32 days? Thu 24/03/11 33 days? Wed 23/03/11 21 days? Wed 23/03/11 19 days? Tue 12/04/11 7 days? Wed 23/03/11 33 days? Wed 23/03/11 32 days? Thu 24/03/11 19 days? Tue 12/04/11 32 days? Thu 24/03/11 23 days? Wed 06/04/11 49 days? Wed 23/03/11 10 days? Wed 23/03/11 34 days? Wed 23/03/11 4 days? Tue 10/05/11 4 days? Tue 12/04/11 15 days? Mon 18/04/11 15 days? Tue 10/05/11 2 days? Mon 16/05/11 1 day? Tue 10/05/11 32 days? 11 days? 32 days? 32 days? Thu 24/03/11 Fri 22/04/11 Thu 24/03/11 Thu 24/03/11

23/03 24/03

22 days? Wed 23/03/11 6 days? Wed 23/03/11 1 day? Thu 21/04/11 32 days? 32 days? 32 days? 32 days? 32 days? 32 days? 32 days? 32 days? 32 days? 32 days? 32 days? 32 days? 32 days? 32 days? Progress Milestone Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11

21/04

Seetec - CPA 4 - East of England Implementation Plan ID 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 Task Name Duration Start Finish Resource Names Mar 07/03 Marketing Publicity advertising award contract (JCP / Placement providers) Design Marketing Material (customer, employer, stakeholder, JCP) JCP District sign off of Marketing Materials Placement Provider engagement strategy initiated (Implementation phase) Stakeholder Engagement strategy initiated (Implementation phase) Issue Marketing Material to / hold briefing meetings with JCP Issue Marketing Material to stakeholders / work placement providers Administration, Claims and MIS Issue process models (inc internal / external processes) Process Models / Procedures / Documentation / Compliance Checking Provider Enterprise Specification, development and testing Define MIS requirements on Qlikview (internal, DWP) Claims / Monitoring returns to DWP/JCP Finance Preparation of budget, volume plans, outcome plans Finance procedures & arrangements Cost of sale and VFM analysis Risk & Sensitivity Models Contract Implementation Review CIT Review (weekly progress updates for CPA) CIB Review (critical path and resource allocation across multipleCPA's) Close-out Implementation Milestones / Project Commitments Go Live Implementation of MWA Take first referrals on MWA 33 days? Wed 23/03/11 11 days? Fri 22/04/11 14 days? Wed 23/03/11 4 days? Fri 22/04/11 33 days? Wed 23/03/11 23 days? Wed 06/04/11 7 days? Thu 28/04/11 7 days? Thu 28/04/11 32 days? 32 days? 32 days? 32 days? 32 days? 32 days? 18 days? 18 days? 18 days? 18 days? 18 days? 102 days? 32 days? 102 days? 102 days? 1 day 1 day Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Thu 24/03/11 Mon 09/05/11 Mon 09/05/11 Fri 06/05/11 BD & Marketing Director (<REDACTED>) Fri 06/05/11 Head of Marketing Comms ( (<REDACTED>) Mon 11/04/11 Senior Designer (<REDACTED>) Wed 27/04/11 Senior Designer (<REDACTED>) Fri 06/05/11 Operations Director Fri 06/05/11 Operations Director Fri 06/05/11 Operations Director / Operations Managers Fri 06/05/11 Operations Director / Operations Managers Fri 06/05/11 Head of Claim and MIS (<REDACTED>) Fri 06/05/11 Head of Claim and MIS / CSCM Fri 06/05/11 Head of Claim and MIS / CSCM Fri 06/05/11 Head of Claims and MIS/Development Dir (<REDACTED>) Fri 06/05/11 Finance and Performance Board Fri 06/05/11 Head of Claim and MIS / CSCM Mon 18/04/11 Finance Director (<REDACTED>) Mon 18/04/11 Finance Director (<REDACTED>) Mon 18/04/11 Finance Director (<REDACTED>) Mon 18/04/11 Finance Director (<REDACTED>) Mon 18/04/11 Finance Director (<REDACTED>) Fri 12/08/11 Fri 06/05/11 CEO and Executive Director Fri 12/08/11 CEO and Board of Directors Fri 12/08/11 CEO and Board of Directors Mon 09/05/11 Mon 09/05/11 Exceutive Director / Operations Director 21/03 Apr 04/04 18/04 May 02/05 16/05 30/05 Jun 13/06 2011 27/06 Jul 11/07 25/07 Aug 08/08 22/08

09/05

Task Split

Progress Milestone

Summary Project Summary Page 2

External Tasks External MileTask

Split