Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

PART A 1. Modern organizations are _____ social systems A) Simple B) Complex C) Compound D) All of the above 2. The process of converting the information that has to be sent, into a format which the receiver can understand is known as _____ A) Encoding B) Decoding C) Transmission D) Conversion 3. At each stage in the process of communication, there is a possibility of interference which may hinder the communication process. Such interference is known as _____ A) Holes B) Intrusion C) Sound D) Noise 4. Studies show that supervisors can retain around _____ of the information they receive A) 50% B) 60% C) 65% D) 70% 5. _____ refers to unconscious and stable structural disposition of the body framework attained over a long period of continuous body movements and patterns A) Gesture B) Body Language C) Posture D) Gazing 6. _____ is a gesture of shame, subduing, or agreement / confirmation A) Nodding B) Bent Head www.karrox.com Helpdesk: 66710528 C) Head Shaking D) Head Turning

7. _____ is more than a set of by-laws, financial reports or organizational charts A) Group B) Workplace C) Communication D) Organization 8. _____ is the foundation of language learning which is essential for effective communication A) Thesaurus B) Grammar C) Vocabulary D) Lexicon 9. Understanding _____ different parts of speech forms the base of learning grammar A) 6 B) 7 C) 8 D) 16 10. In the sentence: While cleaning up the mess, Jughead dumped all the coke-cans into the trash-bin _____ is the object of preposition into (receiver of the action) A) While B) Jughead C) Coke-cans D) Trash-bin 11. _____ usually takes a singular verb A) Proper Noun B) Common Noun C) Collective Noun D) Abstract Noun 12. _____ is not a whole unit which cannot be counted separately nor can they be cut into parts kctmhelpdesk@karrox.com Page 1 of 20

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

A) Count Noun B) Non-Count Noun C) Collective Noun D) Abstract Noun A) Noun B) Verb C) Adjective D) Adverb 19. E.g. of Preposition of time is: A) Until B) Into C) Despite D) None of the above

13. A noun that denotes neither a male nor a female is _____ A) Masculine Gender B) Feminine Gender C) Common Gender D) Neuter Gender 14. In Nouns, the count meaning is _____ A) Concrete B) Specific C) Abstract D) Both A) and B) 15. In conversion of Singular to Plural Nouns, words of foreign origin or abbreviated words ending in -o take _____ to form plural A) -s B) -y C) -fe D) -ies 16. A or An is not used _____ A) Before Singular Countable Nouns B) Before Proper Noun C) Before Certain Uncountable Nouns D) Before Names of Meals 17. _____ indicates the action done by the speaker A) Noun B) Verb C) Adjective D) Adverb 18. _____ modifies the word

20. A group of words that makes a complete sense or gives complete meaning is called _____ A) Sentence B) Statement C) Subject D) Predicate 21. _____ is the action or description that occurs in the sentence A) Sentence B) Statement C) Subject D) Predicate 22. A Compound sentence contains two independent (main) clauses joined by _____ A) Cohesive Linker B) Coordinator C) Jargon D) Language 23. In _____, the subject is acted upon by the agent A) Active Voice B) Passive Voice C) Simple Sentence D) Compound Sentence 24. _____ is also called as Reported Speech A) Informal Speech B) Formal Speech

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Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

C) Indirect Speech D) Direct Speech 25. We can communication orally through: A) Telephonic Conversation B) Face to Face C) Either A) or B) D) None of the above 26. Body language as well as Expressions are the strongest point of _____ A) Oral Communication B) Communication through Telephone C) Business Communication D) Written Communication 31. A guideline is: if you can read the OMP from a distance of _____ metres (without projection) then its probably OK A) 1 B) 1.5 C) 2 D) 3 32. You should avoid using _____ prepared for a technical report in your talk A) Diagram B) Thesis C) Paper Work D) Chart

27. Speaking to a group in official gatherings is called _____ A) Seminar B) Oral Presentation C) Group Discussion D) Class 28. In oral presentation _____ gives information on the organization you represent A) Introduction B) Conclusion C) Summary D) Background 29. In presentations, _____ is possibly used as a scratch-pad to expand on a point A) OHP B) Computer Projection C) Pointer D) Flip-Chart 30. In a Power Point Presentation, one should try to limit words per slide to a maximum of _____ A) 8 B) 10 C) 12 D) 24 www.karrox.com Helpdesk: 66710528

33. By using a dissolve unit and _____, you can create a transition fade in and out effect A) Overhead Projector B) Two Slide Projector C) Both A) and B) D) Multi Slide Projector 34. Listening is a highly complex, interactive process by which spoken language is converted to meaning in the mind: Defined by A) Lundsteen B) Newman and Summer C) Hoben D) Anderson 35. Listening is a specialized form of _____ A) Speaking B) Hearing C) Communication D) None of the above 36. Listening is _____ process

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Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

A) Active B) Passive C) Both A) and B) D) None of the above 37. In _____, the main intention is to seek certain information A) Dialogic Listening B) Comprehension Listening C) Evaluative Listening D) Appreciative Listening 38. _____ means learning through conversation A) Dialogic Listening B) Comprehension Listening C) Evaluative Listening D) Appreciative Listening 39. The Strategy for Effective Listening is: A) Focus on Content B) Focus on Delivery C) Make Emotion Involvement D) Do not ask Questions A) Study B) Survey C) Sequence D) Series 46. _____ is the foundation or road map of good presentation either oral or written 40. In the acronym BLAST, L stands for: A) Live B) Learn C) Listen D) Locate 41. Reading is thinking under the _____ of the printed page (Webster, 1982:30) A) Stimulus B) Spur C) Action D) Logic 42. ENCODER/WRITER DECODER/READER A) Communication B) Message www.karrox.com Helpdesk: 66710528 _____ A) Note Taking B) Business Letter C) Charts D) Diagrams A) 3SQR B) S3QR C) SQ3R D) None of the above 45. In SQ3R, S stands for _____ C) Document D) Dictionary 43. _____ means looking quickly over a text/book to get a general superficial idea of the content A) Skimming B) Scanning C) Extensive Reading D) Intensive Reading 44. ____ technique of reading is evolved by Robinson in his book Effective Study (1970)

47. In Chemistry, C stands for _____ A) Calcium B) Carbon C) Coke D) Carbo-hydrates 48. RSI is abbreviation for A) Random Sequential Interval B) Railway Sub Inspector C) Reasoning Source Interpreter D) Repetitive Strain Injury 49. The abbreviation used for Compare is: kctmhelpdesk@karrox.com Page 4 of 20

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

A) = B) ca. (circa) C) cf. (confer) D) St. 50. The abbreviation used for Pages is: A) pp. B) pg. C) ^ D) * 51. _____ avoids the risk of Plagiarism A) Note Taking B) Effective Paraphrasing C) Both A) and B) D) None of the above 52. _____ are the most common types of words used to improve Cohesion A) Transitions B) Subordinating Conjunctions C) Both A) and B) D) None of the above 53. The person who is going to read your letter is referred to as _____ of your letter A) Audience B) Listeners C) Both A) and B) D) None of the above A) 1 B) 2 C) 3 D) 4 56. _____ can be used for the purpose of changing government legislation A) Complaint Letters B) Apology Letters C) Invitations D) Covering Letters 57. A _____ is pseudo-news story, written in third person that seeks to demonstrate to an editor or reporter the newsworthiness of a particular person, event, service or product A) Press Release B) Telegram or Fax C) Email D) None of the above 58. If your matter must be released immediately make it a point to write _____ at the top of the press release A) Urgent B) Important C) Urgent and Important D) For Immediate Release 59. The organization is made up of _____ A) People B) Machines C) Money D) None of the above

54. The advantage of writing a _____ is that it helps to trace the letter a later date A) Heading B) Date C) Reference Number D) Enclosure 55. The subject of the letter is written ____ line-space(s) after the salutation www.karrox.com Helpdesk: 66710528

60. The communication that takes place between the members of an organization within themselves is _____ communication A) Inter-Personal B) Inter-Organizational kctmhelpdesk@karrox.com Page 5 of 20

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

C) Both A) and B) D) Internal 61. _____ communication is communication between the organization and those outside the organization A) Internal B) External C) Either A) or B) D) None of the above 62. In _____, organizations communicate with other businesses through the internet or similar systems and undertake e-Business A) Internal B) External C) Formal D) Informal 63. In Formal meetings, the group of members, who attend a meeting, is called as a _____ A) Quorum B) Cluster C) Assembly D) Crowd 64. Meetings such as in the corridor by the water cooler or in the canteen are ____ meetings A) Impromptu B) Virtual C) Either A) or B) D) Semi-formal 65. _____ are recorded instantly at the moment of hearing the discussions in meetings A) Arguments B) Discussions C) Minutes D) Proof A) Chairpersons B) Mediators C) Facilitators D) Organizers 67. While writing a memo, dont complicate it by using fancy suffixes like _____ A) tion B) ance C) ent D) All of the above 68. cc. is the abbreviation for _____ A) Cancelled Copy B) Carbon Copy C) Either A) or B) D) None of the above 69. A _____ is is usually an announcement sheet that is sent to specific groups of people A) Circular B) Notice C) Reports D) None of the above 70. _____ are written and presented for specific, targeted audience and not to every one A) Circular B) Notice C) Reports D) None of the above 71. In proof reading, the symbol ^ is used for: A) Insert a comma B) Apostrophe C) Single quotation mark D) Insert something 72. Which statement implies that I have only one teacher who teaches English and he is friendly? A) My teacher, who teaches English, is friendly B) My teacher who teaches English, is friendly C) My teacher, who teaches English is friendly kctmhelpdesk@karrox.com Page 6 of 20

66. The success or failure of a meeting depends on the _____ ability to organize the meeting www.karrox.com Helpdesk: 66710528

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

D) My teacher who teaches English is friendly 77. _____ topics are either pertaining to India or international in dimension, accounts as the most significant portion of the topics given for GD A) Economic B) Social C) Political D) Sports / Film related 78. _____ based GDs essentially move towards a solution A) Topic B) Case C) Both A) and B) D) None of the above

73. _____ is a short pause A) Apostrophe () B) Quotation Marks () C) Comma (,) D) Question Mark (?) 74. _____ encloses the words of a speaker A) Apostrophe () B) Quotation Marks () C) Comma (,) D) Question Mark (?) 75. _____ is a forum where people sit together; discuss a topic with the common objective of finding a solution for a problem A) Group Discussion B) Boardroom C) Colloquium D) Seminar 76. In GD, Normally _____ minutes is the time given to each group for discussing the topic A) 5 to 10 B) 10 to 15 C) 15 to 20 D) 20 to 25

79. _____ are conducted by the departmental heads with the monitoring of HR Department to assess the work of an employee A) Assessment B) Evaluation C) Judgment D) Appraisal Interviews 80. An open posture is _____ A) Back straight B) Arms and legs uncrossed C) Both A) and B) D) Back Hunched PART B

81. Match the Sets Set A 1. Newman and Summer 2. Bellows Gilson and Odirone 3. Hoben 4. Anderson 5. Berelson and Steiner Set B www.karrox.com Helpdesk: 66710528

a. Communication is an exchange of facts, ideas, opinions or emotions by two or more persons b. Communication is a communion by words, letters, symbols, or messages, and as a way that one organization member shares meaning with the other c. Communication is the verbal interchange of thought or idea d. Communication is the process, by which we understand others and in turn endeavor to be understood by them kctmhelpdesk@karrox.com Page 7 of 20

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

e. Communication is the transmission of information, idea, emotion, skills, etc., by the use of symbols-words, pictures, figures, graphs, etc. A) 1-a, 2-b, 3-c, 4-d, 5-e B) 1-e, 2-a, 3-b, 4-c, 5-d C) 1-d, 2-e, 3-a, 4-b, 5-c D) 1-c, 2-d, 3-e, 4-a, 5-b 82. Communication through speech is called _____ whereas Communication by means of written material is called _____ A) Written Communication, Oral Communication B) Oral Communication, Written Communication C) Formal Communication, Informal Communication D) Informal Communication, Formal Communication 85. Which of the following are not parts of speech? a. Noun b. Verb c. Adverb d. Preposition e. Conjunction f. Interjection A) a, b, c and d B) e and f C) All of the above D) None of the above 86. State the True points with respect to Common Noun: 1. They are the names given to every person, place or thing of the same class 2. They identify the general variety 3. They usually take a singular verb 4. They require capitalization only if they start the sentence or are part of a title A) 1, 2 and 3 B) 1, 2 and 4 C) 2, 3 and 4 D) All of the above 87. State the True Points with respect to the Non-Count Nouns Helpdesk: 66710528 kctmhelpdesk@karrox.com Page 8 of 20 3. Keep smiling and thank people whenever necessary 4. Have an open door policy 5. Increase the face-to-face communication instead of written directives 6. Leave behind your ego A) Except 2 B) Except 4 C) Except 5 D) All of the above

83. Match the Sets Set A 1. Nodding 2. Bent Head 3. Head Shaking 4. Head Turning 5. Pointing by Chin Set B a. Subduing b. Direction c. Confirmation d. Negation e. Disapproval A) 1-e, 2-d, 3-c, 4-a, 5-b B) 1-e, 2-b, 3-c, 4-d, 5-a C) 1-c, 2-a, 3-e, 4-b, 5-d D) 1-c, 2-a, 3-e, 4-d, 5-b 84. State the keys for effective communication that create a positive impact on performance 1. Consideration for others 2. Be democratic www.karrox.com

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

a. They are a whole unit which cannot be counted separately b. They can be cut into parts A) a-T, b-T B) a-T, b-F C) a-F, b-T D) a-F, b-F 88. 1. It is used before a Noun that is specified 2. They are used before a Noun which is not specified A) Common Noun, Proper Noun B) Proper Noun, Common Noun C) Definite Articles, Indefinite Articles D) Indefinite Articles , Definite Articles 91. State the True points with respect to Sentences 1. It expresses the thought of the person, who speaks or writes the sentence 2. Traditionally, a sentence is considered as a largest grammatical unit 3. It is imperative that a sentence has a verb in it to consider it as a sentence A) 1-T, 2-T, 3-T B) 1-T, 2-F, 3-T C) 1-F, 2-T, 3-F D) 1-F, 2-F, 3-F 92. They are just a group of related words that do not express a complete thought They do not have a subject and predicate pair The above points refer to: A) Sentences B) Phrases C) Conjunctions D) Prepositions

89. Match the Sets Set A 1. Main Verbs 2. Auxiliary Verbs Set B a. This tells us of what exactly happens b. They are also called the action words c. They indicate the number and tense in the sentence d. They are also called helping verbs A) 1-a,b ; 2-c,d B) 1-a,d ; 2-b,c C) 1-c,d ; 2-a,b D) 1-c,b ; 2-a,d 90. State whether the E.g. given are true or false 1. Simple Prepositions: E.g. in, at 2. Complex Prepositions: E.g. by means of, above A) 1 T, 2 T B) 1 T, 2 F C) 1 F, 2 T D) 1 F, 2 F www.karrox.com Helpdesk: 66710528

93. The Advantages of Oral Communication are: a. Possibility of immediate response b. Speaker can observe the listeners reaction c. Always saves Time A) a and b B) b and c C) a and c D) a, b and c 94. Visual Aids used in presentations are: 1. 2. 3. 4. 5. 6. Overhead projection transparencies (OHPs) 36mm slides Computer Projection Video and film Real objects Flip-chart or blackboard

A) 1, 2, 4 and 5 B) 2, 3, 4, 5 and 6 kctmhelpdesk@karrox.com Page 9 of 20

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

C) 1, 3, 4, 5 and 6 D) 2, 3, 5 and 6 95. The points to remember while using overhead projections are: 1. 2. 3. 4. 5. 6. Focus attention Story boarding Using a pointer Highlighting Progressive Disclosure Overlays a. Listening is a highly complex, interactive process b. Listening is more than just hearing c. Hearing is only an important component of Listening A) a and b B) b and c C) a and c D) a, b and c 99. _____ Listening is also called Critical Listening whereas in _____ Listening, the listen has a purpose of not only empathizing with the speaker but also to use his deep connection in order to help the speaker understand, change or develop in some way A) Evaluative, Empathetic B) Evaluative, Therapeutic C) Empathetic, Evaluative, D) Therapeutic, Empathetic 100. They are the links between two sentences They mark the beginning of a sentence They indicate a shift or change in the tone of the speaker They are _____ A) Semantic Markers B) Jargons C) Either A) or B) D) Both A) and B)

A) 1, 2, 3, 4 and 6 B) 2, 3, 4 and 6 C) 1, 3, 4, 5 and 6 D) All of the above 96. Advantages of a Slide Projector are: a. Slide projectors are portable and easy to store b. Colour images are comparatively cheaper to produce c. Many kinds of materials can be converted into slide form d. Audiences consider slides as more professional e. Slides also use overlays to simplify complex information A) Except b B) Except c C) Except e D) All of the above 97. Some of the points given useful in preparing PowerPoint slides are: 1. The slides can be formatted by using the File... Slide Setup Menu in PowerPoint 2. Keep images near the edges of a slide 3. All the slides must be part of a single PowerPoint file as it saves time 4. Use Monotype Sorts fonts 5. Use the right format for graphics and illustrations A) 1, 2, 3 and 5 B) 2, 3 and 5 C) 1, 3 and 5 D) 1, 2 and 4 98. State the True points with respect to Listening: www.karrox.com Helpdesk: 66710528

101. 1. Reading is thinking under the stimulus of the printed page 2. Reading is a Psycho-linguistic guessing game 3. Reading Comprehension means understanding a written text A) Webster (1982:19), Webster (1982:30), Francoise Grellet (1991:3) B) Webster (1982:30), Webster (1982:19), Francoise Grellet (1991:3) kctmhelpdesk@karrox.com Page 10 of 20

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

C) Francoise Grellet (1991:3), Webster (1982:19), Webster (1982:30) D) Francoise Grellet (1991:3), Webster (1982:30), Webster (1982:19) 102. Reading an Article or an Advertisement is _____ reading whereas reading Notices and Circulars is _____ reading A) Intensive, Extensive B) Extensive, Intensive C) Silent, Loud D) Loud, Silent 103. The Stages in SQ3R in proper order are: A) Reading, Recall, Review B) Recall, Reading, Review C) Reading, Review, Recall D) Review, Recall, Reading 104. The practical uses of note taking are: a. A good note-making technique leads to temporary drafts b. To keep a record of reading / lectures c. To revise for exams d. To help remember the main points of instructions A) a and c B) b and d C) a, b and d D) b, c and d Selecting C) a - Circling / Underlining / Numbering, b - Writing / Speaking D) a - Writing / Speaking, b - Circling / Underlining / Numbering 106. Which of the following abbreviations are True? 1. 2. 3. 4. CEO Chief Executive Officer USP Unique Selling Position FAS Free alongside Ship FOB Free on Board

A) 1 and 2 B) 3 and 4 C) 1, 3 and 4 D) 1, 2, 3 and 4 107. Which of the following abbreviations are True? Op. cit. In the source mentioned previously p.a. per annum / yearly pp. per person ref. with regards to A) 1 and 2 B) 3 and 4 C) 1, 3 and 4 D) 1, 2, 3 and 4 108. Cohesion is achieved by several methods, such as the use of _____ A) Conjunctions, Nouns, Transitions, Definite Articles and Antonyms B) Conjunctions, Pronouns, Transitions, Definite Articles and Synonyms C) Conjunctions, Nouns, Transitions, Indefinite Articles and Synonyms D) Conjunctions, Pronouns, Transitions, Definite Articles and Antonyms

105. a Note Taking b

A) a - Listening / Reading / Selecting, b - Writing / Speaking B) a - Writing / Speaking, b - Listening / Reading / www.karrox.com Helpdesk: 66710528

109. State the True points with respect to the Body of Letter Writing: kctmhelpdesk@karrox.com Page 11 of 20

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

1. In the opening paragraph, indicate reference to any previously corresponded letters 2. The second paragraph should contain the main message and the following paragraphs, further details if any 3. In the last paragraph, you should clearly state any action that you would take or expect the reader to take A) 1-T, 2-T, 3-T B) 1-T, 2-F, 3-T C) 1-T, 2-T, 3-F D) 1-F, 2-T, 3-T 110. In formal faxing, 1. Do not hand-write 2. Use conventions for starting and finishing as in informal letter writing 3. The content should be structured as you would structure a formal letter A) 1-T, 2-T, 3-T B) 1-T, 2-F, 3-T C) 1-T, 2-T, 3-F D) 1-F, 2-T, 3-T 111. The below points relate to _____ The communication that takes place between the members of an organization It takes place across the organization Telephone, Fax or Mail may be used by organizations A) Internal Communication B) External Communication C) Formal Communication D) Informal Communication 112. The below points relate to _____ They are the meetings which mark the immediacy of the problem These types of meetings are useful for resolving issues or problems quickly and easily These types of meetings can take a range of difficult forms and can serve a variety of purposes A) Ad Lib Meetings B) Implicit Meetings www.karrox.com Helpdesk: 66710528 Set B a. Distribution to a small group of people b. Distribution to a large group of people c. Inviting only a few people for meeting d. Announcing the decisions taken in a meeting A) 1-a,b ; 2-c,d B) 1-a,c ; 2-b,d C) 1-d,b ; 2-c,a D) 1-d,c ; 2-b,a kctmhelpdesk@karrox.com Page 12 of 20 C) Formal Meetings D) Informal Meetings 113. State the True points with respect to Minutes of the Meetings 1. The minutes are approved only if the participants of the meeting agree that the written minutes reflect what happened at the meeting 2. Their approval is not recorded in the minutes of the current meeting 3. If there are errors or omissions, then the minutes will be re-drafted and submitted again at a later date 4. If there are minor changes, then they may be made immediately, and the amended minutes may be approved as amended. in the current meeting A) 1 and 2 B) 3 and 4 C) 1, 3 and 4 D) 1, 2, 3 and 4 114. Which of the following points are True with respect to writing a Memo? 1. Dont be trite 2. Try to avoid statements that are out of date 3. Avoid Please dont hesitate to call A) 1-T, 2-T, 3-T B) 1-F, 2-F, 3-F C) 1-T, 2-T, 3-F D) 1-F, 2-T, 3-T 115. Match the Sets Set A 1. Circular 2. Notice

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

118. The uses of dash (-) are: 116. State the True points of rules of Proof Reading: 1) 2) 3) 4) 5) E before I except after C Dropping the final E Dropping the final Y Adding a prefix Dropping final consonants 1. It is used to mark the change of direction in a train of thought 2. It is used as an elaboration of a word, which is repeated 3. It is used as an indication of the omission of part of a taboo word or hesitant speech A) 1 and 2 B) 1 and 3 C) 2 and 3 D) 1, 2 and 3 119. The True points with respect to GDs are: 117. The uses of punctuation are: 1. Doesnt change the meanings 2. Decides the combination of two words to make a phrase or clause 3. Can help in creating effect for the style of writing A) 1 and 2 B) 1 and 3 C) 2 and 3 D) 1, 2 and 3 1. Group discussions are arranged in order to measure certain traits of the participants, which are otherwise difficult to identify and time consuming to assess 2. It is common that a number of people who can communicate their ideas well and discuss effectively with others in a one-to- one situation become tongue-tied in a group situation 3. A group discussion will identify people who have such skills and people who do not 4. It is very necessary for potential candidates to have such group communication skills A) 1 and 2 B) 3 and 4 C) 1, 3 and 4 D) All of the above 120. The below points are for _____ In this type of topics, you should be very strong in content You should be familiar with GOP, the plan outlay, sectoral allocations from the budget, trade and fiscal balances Pay more attention to the trends and the impact of the movement of various economic indicators A) Economic Topics, Social Topics, Political Topics www.karrox.com Helpdesk: 66710528 kctmhelpdesk@karrox.com Page 13 of 20

A) 1, 2 and 5 B) 2, 3 and 4 C) 1, 3 and 5 D) 2, 4 and 5

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

B) Economic Topics, Political Topics, Social Topics C) Political Topics, Social Topics, Political Topics D) Economic Topics, Economic Topics, Economic Topics

PART C 121. Communication serves the following purposes in an organization a. Helps establish and disseminate the goals of an organization b. Facilitates the development of plans for the achievement of goals c. Helps managers utilize manpower and other resources in the most effective and efficient manner d. Helps managers select, develop, and appraise the members of their organization e. Helps managers lead, direct and motivate employees and thereby create a climate in which everyone is willing to contribute f. Facilitates control and evaluation of performance A) a, b, c, d and e B) b, c ,d, e and f C) a, b, d, e and f D) All of the above 122. Hands behind the back or hands clasped in front indicates Hands clasped behind the head indicates a feeling of Shaking of legs indicates Crossing of arms indicates A) Superiority, Self-Confidence, Stress, Defensive Posture B) Self-Confidence, Superiority, Stress, Defensive Posture C) Self-Confidence, Stress, Superiority, Defensive Posture D) Self-Confidence, Stress, Defensive Posture, Superiority 123. State the True Statements www.karrox.com Helpdesk: 66710528

1. Proper Noun: They name specific or one-of-a-kind items 2. Common Noun: They identify the general variety 3. Collective Noun: They usually take a singular verb 4. Abstract Noun: We can see them as the other nouns A) Only 1 B) 1 and 2 C) 1, 2 and 3 D) All of the above

124. Fill the blanks in the Table: Nominative (Subject) I We You / Thou a He/She/It b Accusative (Object) Me Us You / Thee You Him/Her/It c Possessive My/Mine Our/Ours Your / Thy Yours His/Her/ Hers/Its d

First Person Second Person Third Person

Singular Plural Singular Plural Singular Plural

A) a - You / Ye, b - They, c - Them, d - Their/Theirs B) a - You / Ye, b - Them, c - They, d - Their/Theirs C) a - They, b - Them, c - Their/Theirs, d - You / Ye, D) a - Them, b - Their/Theirs, c - You / Ye, d - They 125. Formation of Adverb is possible by: 1. By adding y, to an adjective 2. By adding -wise, -ways, -wards 3. By combining a noun and a prefix kctmhelpdesk@karrox.com Page 14 of 20

Business Communication (MB0023)

KARROX COLLEGE OF TECHNOLOGY & MANAGEMENT

4. By combining a prefix and an adjective 5. Two adverbs joined by conjunction A) 1 and 2 B) 1, 3, 4 and 5 C) 1, 2,3 and 5 D) 2, 3, 4 and 5 A) 1-a, 2-b, 3-c, 4-d, 5-e, 6-f, 7-g B) 1-e, 2-c, 3-b, 4-d, 5-f, 6-a, 7-g C) 1-a, 2-c, 3-b, 4-e, 5-d, 6-g, 7-f D) 1-e, 2-c, 3-b, 4-d, 5-f, 6-g, 7-a 127. Which of the following points represent Clause? 1. Words and phrases can be put together to make a Clause 2. A group of related words that contain both a subject and a predicate and that functions as a part of a sentence is a Clause 3. A Clause is different from a phrase 4. The Sentence The boy climbed the bus contains 2 clauses A) 1, 2 and 3 B) 1, 2 and 4 C) 2, 3 and 4 D) All of the above

126. Match the Sets Set A 1. Subordinate 2. Subordinate 3. Subordinate 4. Subordinate 5. Subordinate 6. Subordinate 7. Subordinate

Conjunction Conjunction Conjunction Conjunction Conjunction Conjunction Conjunction

of of of of of of of

Time Reason Purpose Condition Consequence Concession Comparison

128. The Patterns of Change in the Degrees of Comparison are: 1. One syllable adjectives and one syllable adverbs that do not end in ly form their comparative and superlative by adding er and est to the positive form 2. Adjectives of three or more syllables and Adverbs ending in ly by adding more and most form their comparative and superlative before the positive form 3. Adjectives of two syllables follow either the first or the second rule given above 4. Adjective Clauses are adjectives which do not bear any resemblance to the positive degree A) 1, 2 and 3 B) 1, 2 and 4

Set B a. Though you insist, I will not talk to her b. We eat so that we may live c. Since you insist, I will come to your home d. I wonder why you left the company e. The patient had died before the doctor arrived f. The baby was so tired that it slept immediately g. You are taller than I

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C) 2, 3 and 4 D) All of the above 129. The Advantages of Oral Communication are: 1. 2. 3. 4. 5. Speedy interaction Immediate feedback possible Speaker can observe the listeners reaction People can meet each other all the time Always saves time e) If the person who picks up the phone at the other end voluntarily announces his identity, and if hes not the person you want to speak to, tell him youd like to speak to such and such a person or ask him if you could speak to that person f) Ask the person who picks up the phone at the other end g) Before you actually ring off, say something appropriate thatd indicate to the person at the other end that youre going to ring off A) a, b, c, d, e, f and g B) f, d, b, c, e, a and g C) f, b, d, e, c, g and a D) e, b, d, c, f, g and a 131. The following points should be taken in consideration for a speaker to cope with stage fright: a. You are not alone b. Your audience knows the problem and they sympathize with you c. Your nervousness is usually not visible to your audience d. Try to compose your self e. Begin with a familiar statement or story f. Let your introduction be slow but well prepared g. Do not check out physical facilities as it would distract you h. Concentrate on the message i. The most important thing to do is to prepare well in advance and practice as often as you can A) a, b, c, d, e, f and i B) b, c, d, e, g, h and i C) a, c, d, e, f, g and h D) a, b, d, e, f, h and i

A) 1, 3 and 5 B) 2, 4 and 5 C) 1, 2 and 3 D) All of the above

130. Arrange the following rules of initiating a call in proper order: a) Before you speak to the person about anything important, start by telling him that youre going to speak to him about such and such a thing or such and such a person or such and such a topic b) Announce your identity c) Ask him if you could speak to such and such a person d) Ask him if its really the place that you want www.karrox.com Helpdesk: 66710528

132. Advantages of a Slide Projector are: a. Slide projectors are portable and easy to store b. Colour images are comparatively cheaper to produce kctmhelpdesk@karrox.com Page 16 of 20

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c. Many kinds of materials can be converted into slide form d. Face-to-Face Contact is increased e. Audiences consider slides as more professional f. Slides are prepared in a very short span of time g. Slides also use overlays to simplify complex information A) a, b, c, e and g B) b, d, e, f and g C) a, c, d, e and f D) All of the above 133. Match the Sets Set A 1. Discriminative Listening 2. Comprehension Listening 3. Evaluative Listening 4. Appreciative Listening 5. Empathetic Listening 6. Therapeutic Listening 7. Dialogic Listening Set B a. It is also known as Relational Listening b. We seek to assess the truth of what is being said c. Requires a lexicon of words and all rules of grammar and syntax d. To seek certain information e. Difference between the sounds is identified f. We seek to understand the beliefs, moods, emotions and goals of other people g. Purpose of empathizing with the speaker A) 1-a, 2-b, 3-c, 4-d, 5-e, 6-f, 7-g B) 1-a, 2-c, 3-b, 4-e, 5-d, 6-g, 7-f C) 1-e, 2-c, 3-b, 4-d, 5-f, 6-g, 7-a D) 1-e, 2-c, 3-b, 4-d, 5-f, 6-a, 7-g 134. Strategies for Effective Listening are: 1. Provide clues that you are actively involved in Listening 2. Avoid distractions 3. Refrain from formulating an immediate response. 4. Ask questions 5. Do not use the gap between the rate of speech and your rate of thought 6. Be willing to accept revisions 7. Treat Listening as a challenging mental task A) 1, 3, 4, 5, 6 and 7 B) 1, 2, 3, 4, 6 and 7 C) 2, 3, 4, 5, 6 and 7 D) All of the above 135. The uses of Semantic Markers are: 1. To indicate how ideas are being developed or to list the ideas 2. For illustrations and examples 3. To introduce an idea that runs against what has been said earlier 4. To show a cause and effect relationship between one idea and another 5. To show the speakers intention to sum up his message 6. To indicate the relative importance of different items 7. To rephrase what has already been said A) 1, 2, 3, 4, 6 and 7 B) 1, 3, 4, 5, 6 and 7 C) 2, 3, 4, 5, 6 and 7 D) All of the above 136. While reading, we understand the given text at levels: i) Pure, literal response to the familiar words on the page there is no in - depth understanding ii) Recognition of the writers meaning iii) Personal experience, which aids you to understand the given matter A) i and ii B) i and iii C) ii and iii D) i, ii and iii www.karrox.com Helpdesk: 66710528 kctmhelpdesk@karrox.com Page 17 of 20

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a. Alternatively b. Likewise c. Furthermore d. For instance e. In the first place f. Consequently 137. Which of the following words are best used to describe Survey? 1. 2. 3. 4. 5. 6. 7. Title Page Preface Chapter Headings Authors Name Preface or Foreword A Survey of the Index Bibliography A) 1-a, 2-b, 3-c, 4-d, 5-e, 6-f B) 1-e, 2-c, 3-b, 4-d, 5-f, 6-a C) 1-a, 2-c, 3-b, 4-e, 5-d, 6-f D) 1-e, 2-c, 3-b, 4-d, 5-f, 6-a 140. Arrange the different elements of the Business Letter in proper order: 1. Heading 2. Date 3. Reference 4. Inside Address 5. Salutation 6. Subject 7. Body 8. Conclusion 9. Signature 10. Enclosure A) 1, 2, 3, 4, 5, 6, 7, 8 ,9, 10 B) 1, 2, 3, 5, 4, 6, 7, 9 ,8, 10 C) 2, 1, 3, 4, 5, 6, 7, 8 ,10, 9 D) 2, 1, 3, 4, 6, 5, 8, 7, 10, 9 141. Resume should contain: 1. Work Experiences 2. Personal pronouns 3. Projects or Researches if done 4. Skill Sets 5. Objectives 6. References 7. Reasons for leaving previous job 8. Experience in the previous company 9. Strengths 10. Weaknesses A) Except 2 B) Except 2 & 7 C) Except 2, 7 and 10 D) All of the above 142. State the True points with respect to writing Emails: Helpdesk: 66710528 kctmhelpdesk@karrox.com Page 18 of 20

A) 1, 2, 3, 4, 6 and 7 B) 1, 3, 4, 5, 6 and 7 C) 2, 3, 4, 5, 6 and 7 D) All of the above 138. An Effective Strategy for Note-taking should include: 1. To recognize the major and minor points 2. Do not use abbreviations to avoid confusion later 3. Follow a proper writing order to assist you during the writing /presentation period 4. It should have continuity of thoughts 5. It is often helpful to write out opening statements, support statements that may be confusing 6. Review the note A) 1, 2, 3, 4 and 5 B) 1, 2, 4, 5 and 6 C) 1, 3, 4, 5 and 6 D) All of the above 139. Match the Sets Set A 1. Shows time or lists items in order 2. Adds an idea 3. Indicates similarity 4. Provides an example 5. Shows a result 6. Refers to an alternative Set B www.karrox.com

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1. Avoid shortcuts or pop-conventions of e-mail culture like lower case letter at the beginning of a sentence 2. Keep your formal mails confidential by avoiding any message that you would not want others to read 3. Print out hard copies of anything that is very important 4. Dont send commercially sensitive material by e -mail 5. Avoid sending contractual material by e-mail 6. Dont send unnecessary messages, while forwarding to large groups 7. Auto-signature should contain your name, address of your institution, telephone / fax numbers A) Except 3 B) Except 2 & 7 C) Except 4 D) All of the above 143. Depending on the channels, the various type of Communication in an Organization are: 1. 2. 3. 4. 5. 6. Internal / Organizational communication External communication Formal communication Informal communication Oral communication Written communication 144. While writing the Minutes of the Meetings, the key points to remember are: 1. They are key points only 2. They are a summary except motions, which are verbatim 3. They must be entirely accurate - what was said, not how you interpreted what was said or what you would have preferred was said 4. Keep a record of every motion and vote; who said what and who moved and passed motions 5. Use simple, short words and use simple sentence construction 6. Use consistent grammar and use present tense 7. If something is important and you are unsure what was said or who said it, dont hesitate to ask for clarification A) Except 2 B) Except 2 & 5 C) Except 6 D) All of the above 145. The key points to be considered in writing a memo are: 1. 2. 3. 4. 5. www.karrox.com Helpdesk: 66710528 Concise Personal Simple language Avoid confusing words Dont be trite kctmhelpdesk@karrox.com Page 19 of 20

A) 1, 2, 5 and 6 B) 3, 4, 5 and 6 C) 1, 2, 3 and 4 D) All of the above

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6. Dont give too many whys 7. Check before you send the memo 8. Close with a call to action A) Except 2 B) Except 2 & 5 C) Except 5 D) All of the above 146. In the Executive Summary, the points to be noted are: 1. The questions which are to be raised (problem statement) 2. The solutions 3. The reason why the report was written 4. The arguments used for the solutions 5. Important conclusions and advice A) 1, 2, 3 and 5 B) 1, 2, 4 and 5 C) 2, 3, 4 and 5 D) All of the above 147. State the True points of rules of Proof Reading: 1) I before E except after C: It means that when a word has the letters I and E following each other then this rule can be applied to put them in the correct places 2) Dropping the final E: When a word have a silent E at the end combine with an ending that starts with a vowel such as ing the final E is dropped 3) Dropping the final Y: When you add an ending to a word that ends with Y change the Y to ES if there is a consonant before the Y 4) Adding a prefix: Prefix is a word that has a specific meaning and it does not combine with another word at the beginning to give a new meaning 5) Doubling final consonants: You will have to first count the number of syllables in a word before you apply this rule A) 1, 2 and 5 B) 2, 3 and 4 C) 1, 3 and 5 D) 2, 4 and 5 148. Uses of Comma (,) are: 1. For separation of a series of words within a sentence www.karrox.com Helpdesk: 66710528 kctmhelpdesk@karrox.com Page 20 of 20 2. To mark a noun I phrase in apposition 3. To mark the nominative or vocative 4. Before an absolute 5. To show the addition of a verb 6. To mark off a direct quotation from the rest of the sentence 7. To separate a noun clause preceding a verb A) 1, 2, 3, 6 and 7 B) 1, 2, 4, 6 and 7 C) 2, 3, 4, 5, 6 and 7 D) All of the above 149. The parameters on which the moderator evaluates a person in a GD are: 1. 2. 3. 4. Content Communication Group Behaviour Leadership Skills

A) 1, 2 and 3 B) 2, 3 and 4 C) 1, 2 and 4 D) All of the above

150. Dos When Answering Questions in an interview are: 1. Keep your sentences short and to the point 2. Do not ask the interviewer to repeat a question whatsoever 3. End your answers with positive points whenever you can 4. Use jargon to impress the interviewer 5. Technical or specialized language is fine it you are absolutely sure of its use A) 1, 2 and 5 B) 2, 3 and 4 C) 1, 3 and 5 D) 2, 4 and 5