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BTC Mission
Contents
Description
INTRODUCTION ABBREVIATIONS COMMON TELEPHONE LINE FAULTS NO DIAL TONE DIAL TONE PRESENT, CAN RECEIVE CALLS BUT CAN NOT MAKE CALLS PHONE BELL OFF / LOW COMMON VSAT (VERY SMALL APERTURE TERMINAL) FAULTS ON & OFF DIAL TONE NO DIAL TONE COMMON FIXED WIRELESS TERMINAL FAULTS (FWT) COMMON ADSL AND EMAIL FAULTS INTERNET SPEED SLOW NO WIRELESS CONNECTION EMAIL RELATED COMMON SWITCHBOARD FAULTS NO DIAL TONE COMMON SWITCHBOARD EXTENSION FAULTS NO DIAL TONE EXTENSION CAN NOT TRANSFER EXTENSION RINGING AT ANOTHER EXTENSION EXTENSION NOT ABLE TO MAKE EXTERNAL CALLS EXTENSION CAN NOT PICK ANOTHER RINGING EXTENSION COMMON TELEPHONE MONITORING SYSTEM FAULTS BUFFER BOX MAKING DISTURBING NOISE TMS NOT RECORDING TMS NOT PRINTING BILLS 11 10 9 6 7 6
BTC provides quality telecommunication services for the benefit of our customers and other stakeholders.
BTC Vision
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Abbreviations - Introduction
INTRODUCTION
This is a brief reference guide to the most common problems you may encounter with your home or business landline. Detailed steps to take are outlined to help you troubleshoot the minor problem before reporting a fault at the BTC call centre 121. This will reduce the inconvenience you may have to experience in waiting for your fault to be resolved.
ABBREVIATIONS
The abbreviations used in this document have the following meaning: BTC: FWT: MAN3000: MODEM LED: PC: VSAT: Botswana Telecommunications Corporation Fixed Wireless Terminal Telephone Management System Software Modem Light Personal Computer Very Small Aperture Terminal
b. If possible find out if the whole region / area is affected. This will inform you if the fault is common to the area or not which is usually as a result of underground cable cuts, due to on-going construction, cable theft etc. 2. DIAL TONE PRESENT, CAN RECEIVE CALLS BUT CANNOT MAKE CALLS Check the following: a. The pulse/tone button is on the Tone position( this button can be found at the back or on the side of the telephone instrument). b. Is the telephone line a prepaid or postpaid service? - If the telephone line is a postpaid service, make sure that the security code is not on. To unlock dial #33*CODE#. - If the telephone line is a prepaid service, make sure that the line is recharged. Check balance by dialing 1350 and follow voice prompts . 3. PHONE BELL OFF / LOW Adjust bell switch, normally on the side or at the back of the phone.
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NO WIRELESS CONNECTION Check the following: 1. If the wireless button on the PC is enabled. Make sure that the PC/Laptop has wireless card installed and enabled. 2. Is the ADSL modem wireless? It must have a small antenna! EMAIL RELATED Not receiving e-mail: Check the following: 1. That the internet connection is available. 2. That the incoming mail server settings are correct on your outlook, together with the login details, which is the email address and password. 3. Archive emails on your outlook to create space for your e-mails. Inability to send e-mail: Check the following: 1. That there is internet connection. 2. That the outgoing mail server settings are correct on your outlook. 3. That the e-mail address for the recipient is correct.
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