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Maria Bakogianni

Address: 8 Greenfell Mansions, London, SE8 3EU Tel: 07587802206 E-mail: maristi_bakogianni@hotmail.com

PROFILE
I am a postgraduate student reading for a masters degree in the field of e-logistics and supply chain management. I am in my final year of study and am on track for a distinction. I have previously studied international trade and have relevant work experience in the maritime shipping industry. I am seeking a challenging role in this field, within an organisation that will allow me to further develop my carreer.

RELEVANT WORK EXPERIENCE


Ship Operations Executive Papadakis Shipyard Brokers (2006 2008 Athens, Greece) Role profile: Customer Relationship I built strong relationships with over 30 Greek and international customers (ship-owner companies). I managed the sales pipeline of ship spare parts, ensured that the spare part specifications met the customers requirements and the sales targets were achieved. Supplier Relationship I liaised with over 20 International spare parts suppliers and assessed their quotations on price, delivery times and country of manufacture. Supply Chain Management I was responsible for assessing and selecting appropriate logistics providers to ensure efficient distribution of spare parts to our customers. Skills Developed: Good knowledge of marine and offshore supply of spare parts. In-depth understanding of business operations, especially shipping documentation such as invoices, transport documents, air-way bills and bills of landing.

OTHER WORK EXPERIENCE


Insurance Claims Executive Aspis Pronia Insurance and Pensions (2008 2009 Athens, Greece) Role profile: Partner Relationship I managed the relationship with third parties including agents and insurance brokers. I provided claim instructions and referrals to auto repair facilities or local contractors. Insurance Claims I prepared and reviewed insurance claim forms and related documents and transmitted claims for payment or further investigation as defined by the insurance policy coverage. Skills Developed: Good knowledge of automotive insurance claim policy and process. Customer Service (Part time) CARGO Bar & Restaurant (2008 2010 Athens, Greece) Role profile: Customer Support I defined, prioritised and allocated work packages to staff to ensure a good level of customer support. These included customer service activities, venue reservations and sales operations. Customer Experience I communicated with customers, managed their complaints and feedback, and re-engineered business processes with an aim to improve the overall customer experience. Skills Developed: Advanced interpersonal communication skills Good knowledge of staff management

VOLUNTARY WORK EXPERIENCE


Medical Centre for Children with Special Needs (2010 Athens, Greece) Area of work: Assistant to Child Psychologist Responsibilities: Administrative work and front desk responsibilities Olympic Games (2004 Athens, Greece) Area of work: Olympic Broadcast centre Responsibilities: Contact operations, liaising with guests and the journalists in the Olympic Broadcast facilities.

EDUCATION
2010 2011 Course Master of Arts, e-Logistics & Supply Chain Management (Distinction, exp.)
University of Greenwich - United Kingdom

details: Supply Chain Modeling and Simulation (60%) Logistics, Transport and Supply Chain Management Consultancy (70%) Logistics & Supply Chain Management (72%) Strategies for Supply Chain (80%)

Masters dissertation: Sustainability in the Greek Shipping sector: The purpose of the research was analysis of the three dimensions of sustainability in the shipping sector (environmental, economic, and social), assessment of current strategies and future trends, and investigation of the methodologies for adding value through sustainability. Also, the research was focused on the internal supply chain of the shipping industry.

2002 2007 Course

Bachelor of Science, International Trade

(6.6/10)

Higher Technological Educational Institution of Western Macedonia, Greece

details: International Trade & Business Administration International Financial Management Import-Export Activities Management International Marketing & Trade

Bachelors dissertation: The strategic importance of Greek shipping in international trade and the national economy.

PROFESSIONAL MEMEBERSHIPS
2010 2011 2010 2011 Student Affiliate Chartered Institute of Logistics and Transport (CILT) Student Affiliate Chartered Institute of Purchasing and Supply (CIPS)

OTHER SKILLS
Languages Greek: Native speaker English: Fluent Spanish: Basic German: Basic Computer skills MS Outlook MS Word MS Excel MS PowerPoint Interests & Activities Travelling Dancing Swimming Kick boxing

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