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Download this Document for Free 100 PROJECT REPORT ON COMPARE THE STANDING TATA MOTORSvis--vis THE INDUSTRY &CUSTOMER SATISFACTION SURVEY TATA Motors Ltd. SUBMITTED TO :SUBMITTEDBY: LOVELY PROFESSIONAL UNIVERSITY ARUN GULERIAarun_guleria@ymail.com

100 LOVELY INSTITUTE OF MANAGEMENT (LIM) DECLARATION I ARUN KUMAR GULERIA here by declare that the project reportentitled COMPARE THE STANDING TATA MOTORS vis--vis THE INDUSTRY &CUSTOMER SATISFACTION SURV EY under guidance of Miss. SukhwinderArora submitted for the requirement of a degree programme of LOVELY PROFESSIONAL UNIVERSITY is my original work.Any literature, data or works done by others and cited withi nthis dissertation has been given due acknowledgement and listed inthe reference section . Signature:Date:Place: Jalandhar ARUN GULERIAarun_guleria@ymail.com

100 ACKNOWLEDGEMENT In order to make my project I acknowledge a special thanks to all those people without whose supports it would not be possible for me to complete for me to com plete my report. First of all I really thankful to my Lovely Professional University

because of them I could achieve the target. I express my sincere thanks to my pr oject guide Miss. SukhwinderArora who had guide to me throughout my project. I would also thankful to the Satluj Motors (TATA MOTORS Dealership) for giving me this opportunity to work on project in Mandi (H.P) . I convey my heart full thanks to the Mr. Bhopal Singh Jamwal (Admin. Manager) and the staff members of Satluj Motors, withtheir help and corporation. Also I w ould like to express my inner feeling for all the people for co-operating and he lping me throughout the project. Last but not the least I am thankful to my pare nts and friends who have provided me withtheir constant support throughout this project. A run K umar G uleria ARUN GULERIAarun_guleria@ymail.com

100 PREFACE The professional training is the internal part of a M.B.A program. It helps the studentunderstand practical aspects of Business Management in a better way as a part of my M.B.A. program at Lovely Professional University, Jalandhar . I was supposed to work theorganization. Finance Management is the systematic and objective identification, collection, analysis,dissemination, and use of inform ation for the purpose of improving decision making related toidentification and solution of problems and opportunity Perception is the process, by which an indivi dual selects, organizes and interpretsinformation inputs to create a meaningful picture of the world around as To be a Master of Business Administration student i s a matter of pride because we are ina field, which help us to develop from a no rmal human being into a disciplined, and dedicated professional. One has to be a good learner to sharper knowledge in the particular field to achieveand attain the desired goals and heights. I analysis the financial position of TATA Motors andconducted a financial analysis of two of its competitors Mahindra & Mahindra and MarutiUdyog. To compare the standing TATA Motors vis--vis the industry . I used Balance Sheet,Profit & Loss Account, Cash Flow and Fund Flow Statement, and Ratio Analysis.And I also conducted Customer Satisfaction Survey of TATA Motors in the MandiDistrict of Himachal Pradesh. I used research questionnaires as the research and data collectiontools. The responses were collected from 100 respond ents from various areas of Mandi.I had learned lot during my project on compare the standing TATA Motors vis--vis theindustry & customer satisfaction survey of T ATA Motors; I hope this will be helpful to find outfinancial standing of TATA Mo tors in automobile industry and satisfaction of consumer inMandi city. ARUN GULERIAarun_guleria@ymail.com

Project on TATA Motors Download this Document for FreePrintMobileCollectionsReport Document Info and Rating comparison the standing tata motors vis a vis the industry. arun_guleria

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Chandra Sekharleft a comment help ful 08 / 25 / 2011 rruchikaleft a comment helpful 04 / 18 / 2011 ravikant2105left a comment Excellent research................. Very Helpfull 05 / 25 / 2010 raghaknleft a comment superb most helpful 04 / 09 / 2010 This document has made it onto the Rising list! 02 / 03 / 2010 Upload a Document Search Documents Follow Us!scribd.com/scribdtwitter.com/scribd facebook.com/scribd AboutPressBlogPartnersScribd 101Web StuffSupportFAQDevelopers / APIJobsTermsCopy rightPrivacy Copyright 2011 Scribd Inc.Language:English