Course Description This course is designed to be an overview of the major functions of management.

Emphasis is placed on planning, organizing, controlling, directing, and communicating. Upon completion, students should be able to work as contributing members of a team utilizing these functions of management.

Course Materials Required Text Modern Management, Prentice Hall, 8th Edition, 2000, Samuel C. Certo Attendance Policy Students are expected to attend class on a regular basis, prepared to discuss assigned chapter readings and case studies. Since class participation is an integral component of your final grade the following policy as been adopted. Any student missing more than 4 total class periods or 3 classes in a row will be dropped from the class automatically.

Course Objectives CHAPTER 1 Management and Management Careers 1. An understanding of the importance of management to society and individuals 2. an understanding of the role of management 3. an ability to define management in several different ways 4. an ability to list and define the basic functions of management 5. working definitions of managerial effectiveness and managerial efficiency 6. an understanding of basic management skills and their relative importance to managers 7. an understanding of the universality of management 8. insights concerning what management careers are and how they evolve CHAPTER 2 Managing History and Current Thinking 1. an understanding of the classical approach to management 2. an appreciation for the work of Frederick W. Taylor, Frank and Lillian Gilbreth, Henry L. Gantt, and Henri Fayol 3. an understanding of the behavioral approach to management 4. an understanding of the studies at the Hawthorne Works and the human relations movement 5. an understanding of the management science approach to management 6. an understanding of how the management science approach has evolved 7. an understanding of the system approach to management 8. knowledge about the learning organization approach to management 9. an understanding of how triangular management and the contingency approach to management are related CHAPTER 5 Organizational Objectives 1. an understanding of organizational objectives 2. an appreciation for the importance of organizational objectives 3. an ability to tell the difference between organizational objectives and individual objectives 4. a knowledge of the areas in which managers should set organizational objectives 5. an understanding of the development of organizational objectives 6. some facility in writing good objectives 7. an awareness of how managers use organizational objectives and help others to attain the objectives 8. an appreciation for the potential of a management-by-objectives program CHAPTER 6 Fundamentals of Planning 1. a definition of planning and an understanding of the purposes of planning 2. a knowledge of the advantages and potential disadvantages of planning

3. insights on how the major steps of the planning process are related 4. an understanding of the planning subsystem 5. a knowledge of how the chief executive relates to the planning process 6. an understanding of the qualifications and duties of planners and how planners are evaluated 7. guidelines on how to get the greatest return from the planning process CHAPTER 7 Making Decisions 1. a fundamental understanding of the term decision 2. an understanding of each element of the decision situation 3. an ability to use the decision-making process 4. an appreciation for the various situations in which decisions are made 5. an understanding of probability theory and decision trees as decision-making tools 6. insights about groups as decision makers CHAPTER 8 Strategic Planning 1. Definitions of both strategic planning and strategy 2. An understanding of the strategic management process 3. A knowledge of the impact of environmental analysis on strategy formulation 4. Insights about how to use critical question analysis and SWOT analysis to formulate strategy 5. An understanding of how to use business portfolio analysis and industry analysis to formulate strategy 6. Insights into what tactical planning is and how strategic and tactical planning should be coordinated CHAPTER 9 Plans and Planning Tools 1. a complete definition of a plan. 2. insights regarding various dimensions of plans 3. an understanding of various planning areas within an organization 4. insights on why plans fail 5. a knowledge of various planning areas within an organization 6. a definition of forecasting 7. an ability to see the advantages and disadvantages of various methods of sales forecasting 8. a definition of scheduling 9. an understanding of Gantt charts and PERT CHAPTER 10 Fundamentals of Organizing 1. an understanding of the organizing function 2. an appreciation for the complexities of determining appropriate organizational structure 3. Insights on the advantages and disadvantages of division of labor 4. a working knowledge of the relationship between division of labor and coordination 5. an understanding of span of management and the factors that influence its appropriateness 6. an understanding of scalar relationships CHAPTER 11 Responsibility, Authority, and Delegation 1. an understanding of the relationship of responsibility, authority, and delegation 2. information on how to divide and clarify the job objectives of individuals working within an organization 3. knowledge of the differences among line authority, staff authority, and functional authority 4. an appreciation for the issues that can cause conflict in line and staff relationships 5. insights on the value of accountability to the organization 6. an understanding of how to delegate 7. a strategy to eliminating various barriers to delegation 8. a working knowledge of when and how an organization should be decentralized CHAPTER 12 Managing Human Resources 1. an overall understanding of how appropriate human resources can be provided for the organization 2. an appreciation for the relationship among recruitment efforts, an open position, sources of human resources, and the law

3. insights on the use of tests and assessment centers in employee selection 4. an understanding of how the training process operates 5. a concept of what performance appraisals are and how they can best be conducted CHAPTER 13: Managing Change From Stress to the Virtual Organization 1. a working definition of changing an organization 2. an understanding of the relative importance of change and stability to an organization 3. some ability to recognize what kind of changes should be made within an organization 4. an appreciation for why the people affected by a change should be considered when the change is being made 5. some facility at evaluating change 6. an understanding of how organizational change and stress are related 7. knowledge about virtuality as a vehicle for organizational change CHAPTER 14 Fundamentals of Influencing and Communication 1. an understanding of influencing 2. an understanding of interpersonal communication 3. a knowledge of how to use feedback 4. an appreciation for the importance of nonverbal communication 5. insights on formal organizational communication 6. an appreciation for the importance of the grapevine 7. some hints on how to encourage organizational communication CHAPTER 15 Leadership 1. a working definition of leadership 2. an understanding of the relationship between leading and managing 3. an appreciation for the trait and situational approaches to leadership 4. insights about using leadership theories that emphasize decision-making situations 5. insights about using leadership theories that emphasize more general organizational situations 6. an understanding of alternatives to leader flexibility 7. an appreciation of emerging leader styles and leadership issues of today CHAPTER 16 Motivation 1. a basic understanding of human motivation 2. insights about various human needs 3. an appreciation for the importance of motivating organization members 4. an understanding of various motivation strategies CHAPTER 17 Groups, Teams, and Corporate Culture 1. a definition of the term group as used in the context of management 2. a thorough understanding of the difference between formal and informal groups 3. knowledge of the types of formal groups that exist in organizations 4. an understanding of how managers can determine which groups exist in an organization 5. an appreciation for what teams are and how to manage them 6. insights about managing corporate culture to enhance organizational success CHAPTER 18 Understanding People: Attitudes, Perception, and Learning 1. an understanding of employee workplace attitudes 2. insights into how to change employee attitudes 3. an appreciation of the impact of employee perceptions on employee behaviors 4. knowledge of employee perception of procedural justice 5. an understanding that adult learners are different from younger students

CHAPTER 19 Principles of Controlling 1. a definition of control 2. a thorough understanding of the controlling subsystem 4. insights into the relationship between power and control 5. knowledge of the various potential barriers that must be overcome to implement successful control 6. an understanding of steps that can be taken to increase the quality of a controlling subsystem. CHAPTER 20 Production Management and Control 1. definitions of production, productivity, and quality 2. an understanding of the importance of operations and production strategies, systems, and processes 3. insights into the role of operations management concepts in the workplace 4. an understanding of how operations control procedures can be used to control production 5. insights concerning operations control tools and how they evolve into a continual improvement approach to production management and control CHAPTER 21 Information and Technology and the Internet 1. an understanding of the relationship between data and information 2. insights about the main factors that influence the value of information 3. knowledge of some potential steps for evaluating information 4. an understanding of the importance of a management information system (MIS) to an organization 5. a feasible strategy for establishing an MIS 6. information about what a management decision support system is and how it operates 7. an appreciation for the roles of computers and networks like the Internet in handling information CHAPTER 23 Management and Diversity 1. a definition of diversity and an understanding of its importance in the corporate structure 2. an understanding of the advantages of having a diverse workforce 3. an awareness of the challenges facing managers within a diverse workforce 4. an understanding of the strategies for promoting diversity in organizations 5. insights into the role of the manager in promoting diversity in the organization

Course Outline Part One: Introduction to Management; Planning Chapter 1 Management and Management Careers Chapter 2 Managing: History and Current Thinking Chapter 5 Organizational Objectives Chapter 6 Fundamentals of Planning Chapter 7 Making Decisions Chapter 8 Strategic Planning Chapter 9 Plans and Planning Tools Exam 1, Chapters 1-2, 5-9 Part Two: Organizing Chapter 10 Fundamentals of Organizing Chapter 11 Responsibility, Authority, and Delegation Chapter 12 Managing Human Resources Chapter 13 Managing Change: From Stress to the Virtual Organization Exam 2, Chapters 10-13 Part Three: Influencing Chapter 14 Fundamentals of influencing and Communication Chapter 15 Leadership

Chapter 16 Motivation Chapter 17 Groups, Teams, and Corporate Cultures Chapter 18 Understanding People: Attitudes, Perception, and Learning Exam 3, Chapters 14 18

Part Four: Controlling; Special Topics Chapter 19 Principles of Controlling Chapter 20 Production Management and Control Chapter 21 Information and the Internet Technology Chapter 23 Management and Diversity Exam 4, Chapters 19-21, 4, 23