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Capitec Bank 1 Quantum Street, Techno Park Stellenbosch, South Africa www.capitecbank.co.za
Developing a Companywide Talent Management System to Deliver, Track, and Analyze the Progress of Online Learning
BUSINESS CHALLENGES Manage rapid growth without jeopardizing unparalleled customer
service
Were able to bring training to our workforce quickly and cost-effectively as compared to our previous methods. Riaan Stassen CEO, Capitec Bank
Fast Facts
Industry: Financial Services Country: South Africa SumTotal Product: SumTotal Learning
Comply with new legislation on lending policies Track learning activities across bank branches Overhaul paper-based training system
companywide talent management program dubbed e-village based on the SumTotal Learning Management solution that delivers, tracks, and analyzes the progress of online learning
RESULTS Replaced paper-based processes quickly and cost-effectively Provides managers the opportunity to give immediate feedback and
direction
Gives employees more personal access to learning Enables employees to drive their training and development Improves tracking and reporting of learning activities
www.sumtotalsystems.com
Capitecs e-village delivers, tracks, and analyzes the progress of online learning using SumTotal Learning Management. Riaan Stassen CEO, Capitec Bank
A number of forces caused Capitec to study the way it managed its talent. First, the bank is rapidly growing, planning 65 new branches and 300 additional ATMs. Second, management wanted to ensure that, in spite of all that growth, its commitment to delivering unparalleled customer service was not compromised. And, third, South Africa marked June 1, 2007, as the deadline by which the final phase of its National Credit Act (NCA) would be implemented by all banks. The NCA, among other things, requires banks to give consumers a clearer picture of lending practices. Part of complying with the new act forced us to make changes to our loan products, said Riaan Stassen, CEO of Capitec Bank. We had to train employees about the NCA, about the changes to our services and products, and how they would have to adjust their way of working to comply with the act. Capitec had a paper-based training system in place, but among its shortcomings was an inability to track whether or not branch staff had received instruction. We couldnt see whether the branches had taken training, added Riaan. And if they had taken training, we couldnt determine how much they learned. Riaan added, The more informed the branch staff is, the better the customer can be served. Customers can sense when staff are unsure or uninformed. We wanted the staff to be confident with our new changes and new systems. We wanted them to get information in time. And with our paper-based system, it wasnt timely.
www.sumtotalsystems.com
About SumTotal
SumTotal Systems, Inc. is the global leader strategic Human Capital Management (HCM) solutions that provide organizations with a new level of visibility to help make more informed business decisions and accelerate growth. Recognized by industry analysts as the most complete solution, SumTotal provides full employee lifecycle management, including a core system of record, from a single provider for improved business intelligence. The company offers customers of all sizes and industries the most flexibility and choice with multiple purchase, configuration, and deployment options. We have increased the performance of the worlds largest organizations including Sony Electronics (NYSE: SNE), AstraZeneca (NYSE: AZN [ADR]; London: AZN), Amway (KUL:AMWAY), Seagate (NYSE: STX), Dell (NASDAQ:DELL), and Google (NASDAQ:GOOG). For more information, or to request a demo, please call +1 (866) 768-6825 (US / Canada), +1 (352) 264-2800 (international) or visit www.sumtotalsystems.com
Founded in 2001, South Africa-based Capitec Bank is a retail bank employing more than 2,100 people that provides accessible and affordable banking services to lowincome clients via the innovative use of technology. The banks innovative practices have been so successful that the Financial Mail, a weekly South African financial magazine, placed Capitec first among the FMs Top Companies rankings. Capitec Banks innovative Global One facility proves that there is a real alternative to the local traditional banks when it comes to financial products and services. This single banking facility offers a range of transacting, saving and lending options which are all accessed using a paperless, card-driven process in real-time. Capitec Bank was established on March 1, 2001 and Capitec Bank Holdings Limited was listed on the JSE Securities Exchange on February 18, 2002.
Corporate Headquarters
SumTotal Systems, Inc. 2850 NW 43rd Street Suite #200 Gainesville, FL 32606 USA Phone: +1 352 264 2800 Fax: +1 352 264 2801
EMEA
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APAC
SumTotal Systems India Pvt. Ltd. 7th Floor Maximus Towers Building 2B, Mind Space Raheja IT Park, Cyberabad Hyderabad, AP- 500081, India Phone: +91 (0) 40 6695 0000 Fax: +91 (0) 40 2311 2727 2012 SumTotal Systems, Inc. All rights reserved. SumTotal, and the SumTotal logo, are registered trademarks or trademarks of SumTotal Systems, Inc. and/or its affiliates in the United States and/or other countries. Other names may be trademarks of their respective owners. 012_0113LS