WORKPLACE COMMUNICATIONS (PWC1010)

# 1 2 3 4 5 6 7 8

ID 1061103211 1081102388 1081102191 1061109919 1071115380 1071112497 1101109859 1102702803

NAME AARON TIW XIANJIE CHU SIEW LIN LEONG SHIN JHOU ELJAALY IMAD OMAR HANI GHALIB ALKATHIRI DARYL LOY HUI SHEN ABDUL MALEK SAADEDDIN IMAVATHI RAMASAMY

ASSIGNMENT PROPOSAL

1. TITLE OF REPORT
The Satisfaction Rate of Engineering Students towards MMUs Learning System

2. INTRODUCTION Education is a crucial and integral part in the lives of students and it is important to know the perception of students towards the learning systems which they are involved in. MMU is an example of an education institution in Malaysia that takes pride in its approach in providing education to its students. Their learning system involves the heavy use of multimedia as a medium to educate students but despite its modern approach in education promising to be more effective and efficient, there have been many changes to the overall system in recent years such as amendments to programme structures, course outlines, examination and grading system and so on which suggest that there may be shortcomings regarding the system employed in MMU after all. Additionally, students are known to voice out about encountering trouble with MMUs online system (MMLS, online registration, etc.) which is among the most essential parts of the universitys learning system. These issues will naturally affect the lives of some students which prompts a cause of concern regarding the effectiveness of MMUs learning system amongst students. It is therefore a matter of interest to assess whether students of MMU are satisfied with the learning system which the university exercises upon them.

3. OBJECTIVE(S)
This report aims to investigate how the various learning systems employed by MMU is accepted by its students and more importantly, whether they are satisfied with what is provided to them by the University. Their overall perception is evaluated based on their satisfaction over various areas of the universitys learning system such as programme structures, online systems, marking schemes and facilities among others.

4. METHODOLOGY
A questionnaire-based survey is the methodology employed to collect all the information needed for this report. The target audience for this survey are students from the Faculty of Engineering who are ideally in their Delta Year. This is to narrow down the demographics to a more specific group of individuals who are presumably suited as survey candidates considering the years under their belt as students of MMU.

QUESTIONNAIRE
This is a questionnaire targeted at engineering students of Multimedia University (MMU) to assess the satisfaction rate among students regarding the learning system employed by the university. This is conducted for the purpose of an academic survey and all information collected in this questionnaire will remain confidential. Your participation is highly appreciated.

SECTION 1 (Getting to know the students)

1. Are you a local or foreign student? A. Local (Malaysian) B. Foreign (Non-Malaysian) 2. What is your gender? A. Male B. Female 3. How old are you? A. Below 20 years old B. Between 20 and 25 years old C. Above 25 years old 4. What year of studies are you in? A. Alpha B. Beta C. Gamma D. Delta E. Epsilon

SECTION 2 (Collecting student opinions regarding university learning systems)

5. Do you think that a students grades and achievements are dependent on the learning system applied in the university or college he or she studies in? A. Highly dependent B. Moderately dependent C. Not very dependent D. No dependency at all

6. How different is MMUs learning system compared to your previous learning experiences (in school, previous universities/colleges, etc.) A. Very Different B. Somewhat different C. Not very different D. No difference at all 7. How has your learning experience changed since you started studying in MMU as compared to where you were studying previously? A. It has changed positively (better learning experience, easier to excel in studies) B. It has changed negatively (worse learning experience, studies have deteriorated) C. It has not changed at all 8. Would you say that the general quality of education in MMU is; A. Very Good B. Good C. Average D. Poor E. Very Poor 9. In your opinion, is a learning system that heavily relies on the use of multimedia truly more effective and convenient if compared to conventional teaching methods? A. Yes B. No C. Unsure (Not familiar with other learning systems) 10. Do you think that MMU employs sufficient use of multimedia in its learning system? A. Yes B. No 11. Generally, do you think that most lecturers make use of MMUs multimedia learning system effectively to the benefit of students? A. Yes (Proceed to Question 13) B. No (Proceed to Question 12) 12. If not, why? (Tick where appropriate in your opinion, you may answer more than one) - Lecturers are traditional in terms of teaching - Lecturers are not familiar with the use of the system - Conventional methods are more convenient and time effective - Others (Please state) _______________________________________

SECTION 3 (Assessing the students satisfaction regarding various topics)

For Questions 8-11, rate the following from a scale of 1 to 5 (with 1 being extremely unsatisfactory and 5 being extremely satisfactory) 13. How satisfied are you with your program structure based on; 1 - Relevance of program structure to course taken - Availability of subjects - Ease in making changes to the program structure - Timetable and holidays

14. How satisfied are you with the universitys online system which include; 1 2 3 - Online Bulletin Board - Online Subject Registration - Multimedia Learning System (MMLS) - Student Information Center 15. How satisfied are you with the course outlines in this university in terms of; 1 2 3 - Marking Scheme - Assignments - Lab Sessions - Lectures - Tutorials 16. How satisfied are you with the following facilities; Labs Library Lecture Halls Tutorial Rooms Internet Connectivity (WiFi, Lab Computers) 1 2 3

17. Rate how a students overall learning experience is affected by the quality of the following areas; (with 1 being not affected and 5 being highly affected) 1 2 3 4 5 - Program Structure - Online System - Course Outlines - Facilities

SECTION 4 (Finding out how students feel about MMUs learning on a whole)
18. Has MMUs learning system ever caused you any problems before? A. Yes (Proceed to Question 19) B. No (Proceed to Question 20) 19. If yes, what kind of problems? (Tick where appropriate in your opinion, you may answer more than one) - Difficulty in catching up with syllabus - Miscommunication with lecturers and faculty staff - Insufficient online resources (notes, lab sheets, guidelines, etc.) - Difficulty with subject registration - Delay in graduation - Others (Please state) _______________________________________ 20. Overall, how would you rate your learning experience in MMU? A. Very Satisfying B. Somewhat Satisfying C. Neither Satisfying nor unsatisfying D. Somewhat Unsatisfying E. Very Unsatisfying 21. Would you recommend MMU as a university of choice to potential undergraduates purely based on its learning system (do not consider other factors, i.e. costs, location, etc.)? A. Yes B. No 22. Do you have any suggestions that you think can improve the learning system applied in MMU? ______________________________________________________________________________ ______________________________________________________________________________

- END OF QUESTIONNAIRE -