VECO Consumer Satisfaction Survey

PAYING CUSTOMERS Q# 1 2 3.1 3.2 3.3 3.4

Variable # 1 2 3 4 5 6 7
Variable ID location pymnt_no coll_ofc others tel_fren tel_conf tel_chng tel_exac

1 - 0% of the 1 - 0% of the 1 - 0% of the 1 - 0% of the

Answers 1 - Cebu Proper 1 - 1 to 5 times 1 - SM time time time time

2 - Mandaue 2 - 25% of the 2 - 25% of the 2 - 25% of the 2 - 25% of the

City 2 - 6 to 10 times 2 - Consolacion time time time time
3 - Consolacion 3 - 11 times or 3 - 50 % of the 3 - 50 % of the 3 - 50 % of the 3 - 50 % of the
to Liloan more 3 - Liloan time time time time
4- 75% of the 4- 75% of the 4- 75% of the 4- 75% of the
4 - Talisay City 4 - Talisay time time time time
5 - Minglanilla to 5- 100% of the 5- 100% of the 5- 100% of the 5- 100% of the
San Fernando 5 - Others time time time time
6 - Cebu City's
Mountain
Barangays

Resp Field
No. Researcher Leader Area

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18

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 3.5 3.6 4 5 6 7 8 People1.1 People1.2 People1.3 People1.4 People2.1 People2.2 People2.3
8 9 10 11 12 13 14 15 16 17 18 19 20 21
tel_roun tel_left wait_lng qual_ser proc_lng qual_trn wait_srv tel_know tel_fast tel_prof tel_prow grd_fren grd_proa grd_prof

1 - 0% of the 1 - 0% of the 1 - Less than 2 1 - Less than 1 1 - Waiting by

time time mins 1 - Poor min 1 - Poor queuing 1 - Poor 1 - Poor 1 - Poor 1 - Poor 1 - Poor 1 - Poor 1 - Poor
2 - Waiting
2 - 25% of the 2 - 25% of the based on priority
time time 2 - 3 to 6 mins 2 - Fair 2 - 1 to 3 mins 2 - Fair number 2 - Fair 2 - Fair 2 - Fair 2 - Fair 2 - Fair 2 - Fair 2 - Fair
3 - 50 % of the 3 - 50 % of the
time time 3 - 7 to 10 mins 3 - Average 3 - 4 to 6 mins 3 - Average 3 - Average 3 - Average 3 - Average 3 - Average 3 - Average 3 - Average 3 - Average
4- 75% of the 4- 75% of the 4 - 11 mins or 4 - 7 mins or
time time more 4 - Good more 4 - Good 4 - Good 4 - Good 4 - Good 4 - Good 4 - Good 4 - Good 4 - Good
5- 100% of the 5- 100% of the
time time 5 - Excellent 5 - Excellent 5 - Excellent 5 - Excellent 5 - Excellent 5 - Excellent 5 - Excellent 5 - Excellent 5 - Excellent

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 Premises1 Premises2 Premises3 PayOpts1 PayOpts2 PayOpts3 PayOpts4 PayOpts5 PayOpts6 PayOpts7 PayOpts8 PayOpts9 PayOpts10 PayOpts20
22 23 24 25 26 27 28 29 30 31 32 33 34 35
clean chairs staf_bth awr_sm awr_tal awr_con awr_lil awr_snf awr_mng awr_nag awr_bnk awr_int awr_atm avl_most

1 - Poor 1 - Poor 1 - Poor 1 - Yes 1 - Yes 1 - Yes 1 - Yes 1 - Yes 1 - Yes 1 - Yes 1 - Yes 1 - Yes 1 - Yes 1 - SM

2 - Fair 2 - Fair 2 - Fair 2 - No 2 - No 2 - No 2 - No 2 - No 2 - No 2 - No 2 - No 2 - No 2 - No 2 - Talisay

3 - Average 3 - Average 3 - Average 3 - Consolacion

4 - Good 4 - Good 4 - Good 4 - Liloan

5 - San
5 - Excellent 5 - Excellent 5 - Excellent Fernando

6 - Minglanilla

7 - Naga
8- Bank
Payments
9 -Internet
Payment
10 - ATM
Payments

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 PayOpts31 PayOpts32 PayOpts33 PayOpts34 PayOpts35 PayOpts36 PayOpts37 PayOpts3a OA Perf1 OA Perf2.1 OA Perf2.2 OA Perf2.3 OA Perf2.4
36 37 38 39 40 41 42 43 44 45 46 47 48
avl_con avl_fst avl_prk avl_aco avl_crd avl_trn avl_odr others pay_rate com_mcwd com_pldt com_cabl com_cell

1 - Yes 1 - Yes 1 - Yes 1 - Yes 1 - Yes 1 - Yes 1 - Yes 1 - Poor 1 - Worse 1 - Worse 1 - Worse 1 - Worse

2 - Below
2 - No 2 - No 2 - No 2 - No 2 - No 2 - No 2 - No Average 2 - Same 2 - Same 2 - Same 2 - Same

3 - Average 3 - Better 3 - Better 3 - Better 3 - Better

4 - Better 4 - Much Better 4 - Much Better 4 - Much Better 4 - Much Better

5 - Not 5 - Not 5 - Not 5 - Not
5 - Much Better Applicable Applicable Applicable Applicable

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 OA Perf2.5 OA Perf3 OA Perf4.1 OA Perf4.2 OA Perf4.3 OA Perf4.4 OA Perf5 Gen_Imp1 Gen_Imp2 Gen_Imp3
49 50 51 52 53 54 55 56 57 58
com_bank rateveco vec_mcwd vec_pldt vec_cabl vec_cell sugestn impresd turn_off improve

1 - Worse 1 - Poor 1 - Worse 1 - Worse 1 - Worse 1 - Worse 1 - Yes

2 - Below
2 - Same Average 2 - Same 2 - Same 2 - Same 2 - Same 2 - No

3 - Better 3 - Average 3 - Better 3 - Better 3 - Better 3 - Better

4 - Above
4 - Much Better Average 4 - Much Better 4 - Much Better 4 - Much Better 4 - Much Better
5 - Not 5 - Not 5 - Not 5 - Not 5 - Not
Applicable 5 - Excellent Applicable Applicable Applicable Applicable

Open-ended Open-ended

Open-ended

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 Gen_Imp3.1 Gen_Imp4 Gen_Imp4.1 Gen_Imp5 Resp1 Resp2
59 60 61 62 63 64
ways_imp kno_ownr owner sug_impr cust_nam acnt_no

1 - Yes

2 - No

Open-ended Open-ended Open-ended

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 Resp3 Resp4
65 66
respondent tel_no

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 Q#
Variable #

Variable ID