Recording, Managing and Sharing Cisco TelePresence Sessions

Cisco TelePresence Recorder

Solution Guide

The first recorder for Cisco TelePresence in the world

TC&C introduced its newest innovation: a full resolution Cisco TelePresence recording solution. TC&C, with its award wining call recording suite CARIN, has been a pioneer in video call recording since the beginning and now has extended that functionality to include Cisco TelePresence endpoints. CARIN is able to capture life-size, ultra high definition video images with spatial audio and auxiliary audio/video streams (for sharing presentations and documents). The CARIN call recording solution supports all types of Cisco TelePresence configurations, as well as multi point conferences.

Business cases
The Cisco TelePresence solution creates a live, face-to-face meeting experience over the network, empowering people to interact and collaborate like never before. The recording of TelePresence sessions can provide great opportunity and add value for the companies when preserving and sharing this unmatched experience. The following list provides some examples of the key objectives of recording in various market segments: Enterprise Have you ever missed an important conference? Would you like to store your valuable video calls and conferences? Would you like to publish executive talks to your employees or to your investors? Would you like to store and later review an HR interview for the executive positions? Would you like to create and share high quality videos or training materials with your existing Cisco TelePresence room? Have you ever wanted to share a TelePresence call in realtime with a wider audience?

Financial Institute

Are you facing compliance recording requirement on your Cisco TelePresence system?

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Recording, Managing and Sharing Cisco TelePresence Sessions

Service Provider

Would you like to generate extra revenue by providing recording functionality? Would you like to differentiate yourself by offering a unique service? Have you ever wanted to save a telemedicine session on your HealthPresence system? Would you like to publish the session to other doctors or provide it to your patients on a DVD? Would you like to create high definition training materials for practitioners? Have you ever wanted to extend the patients medical history with a video? Would you like to create high definition training materials for your students? Would you like to publish professors conference calls? Have to meet strict laws, which require recording TelePresence calls? Would you like to convert your Cisco TelePresence room into a HD video studio to create high quality video materials?

Healthcare

Education

Government

If you answer yes to any of the above questions, than you need CARIN. The number of examples grows rapidly as the Cisco TelePresence solution is deployed at more and more companies for a widening array of uses.

Main features
The following functionality is provided for every Cisco TelePresence system: Recording Cisco TelePresence calls in real-time Auxiliary audio and video is also recorded used for presentations and sharing collaboration materials All types of resolutions (720p and 1080p) and quality settings are supported Capture signaling messages (SIP) and extract meta-data Playback is available immediately following the meeting using a proprietary codec. Transcoding service enables users to lower the resolution and export recordings into portable Windows Media Video format (WMV) Real-time streaming support

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Video message creation Playback recorded calls on Cisco TelePresence directly Create and manage users and groups to control the access to recordings. Industry standard security features - supports SOX compliance Multi-site architecture Unmatched functionality via the web based user interface Publish recordings to external users

Benefits
Full Cisco TelePresence support Solid foundation: built on the CARIN call recording system The CARIN Cisco TelePresence recording system is a complete solution for recording, storing, managing, playing back and sharing Cisco TelePresence calls. Built on top of the award-winning, Cisco Compatible call recording solution CARIN it provides unmatched functionality and reliability. The solution was developed by TC&C, a Cisco Technology Developer Partner, having more than 8 years of experience in the industry and having up-todate and deep knowledge of Cisco solutions. By supporting the entire lifecycle of the digital content, the CARIN security and data governance approach provides a solid framework that helps companies meet todays requirements and helps ease tomorrows demands. The HTTPS based user interface, the full audit trail and the multi-level access control are all great examples of the enhanced security features of the system. The solution provides a fully web based user interface for all types of functions like searching, playing back, downloading, user management, etc. The built-in player has numerous features, which enable the sophisticated control of the playback. CARIN system components can be separated into different servers and a fully centralized recording infrastructure can be built by providing enhanced functions like central playback, storage, archiving and management. The entirely software based solution runs on standard Windows Based server platforms, thus provides freedom of choice and does not tie customers to proprietary hardware platforms.

Advanced security features meet strict industry requirements

Enhanced search & playback capabilities: any time from any location via a sophisticated web interface Optimized for single and multi-site deployments

Software with freedom of choice

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Recording, Managing and Sharing Cisco TelePresence Sessions

Best of breed technologies

The recorder is designed from the ground-up to support the life-size, ultra high definition video streams with spatial audio by utilizing world class technologies from companies like Intel, Microsoft and Sun.

Recording mechanism
CARIN recording system is placed at the Cisco TelePresence room and the recording component of the system is connected to a monitor port or tap on the network in order to record point-to-point sessions. CARIN recorder is able to record multipoint communication as well when placing it at the Cisco TelePresence MultiPoint Switch. CARIN call recording offers the following advantages: Robust technology, applied in the industry for many years Does not rely on any additional resources or increase network traffic Optimized for high-volume traffic Does not interfere with the original call; in case of any problem with the recording engine, the call and users phone experience remains untouched and unchanged Supports multi-site configurations in a very cost effective way Extremely easy content creation by dialing in the recorder from any TelePresence room Enables real-time streaming support CARIN records Cisco TelePresence calls into a proprietary file format (Carin Media Format - CMFX), which preserves the original content. No decoding or transcoding is applied during the recording in order to provide the highest reliability for the capturing and storing the content in the highest resolution.

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Recording, Managing and Sharing Cisco TelePresence Sessions

Architecture

Monitor Port containing Cisco TelePresence room or MultiPoint Switch traffic

TelePresence 3000 Node TelePresence Infrastructure

CARIN for Cisco TelePresence

The CARIN recording solution consists of two major components: CARIN Local Recorder high-end recording module optimized for packet based call recording with several storage management options CARIN Central Controller provides various centralized functions like: a database server, a web server, centralized management, transcoding and storage in a CARIN system The CARIN Cisco TelePresence recording system is designed to support various configuration options. In the simplest configuration the above mentioned components are installed on a single server. Due to the large amount of processing it takes to support transcoding video files into lower resolutions, it is recommended to install the Local Recorder and Central Controller on separate hardware servers so the recording service remains uninterrupted. The other key driver behind separating the system components is to provide multi-site capabilities to the recording infrastructure. A Central Controller is able to act as a central components for each Local Recorder (deployed locally in the TelePresence rooms), and provides the flexibility to grow with the needs of the enterprise.

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Recording, Managing and Sharing Cisco TelePresence Sessions

Storage
CARIN records Cisco TelePresence calls in a proprietary media file format (CMFX) and later it allows for the transcoding of the files to the popular Windows Media Video (WMV) format. The system provides the codec for playing back CMFX files also, but in order to share the files to larger audience or the original HD resolution is not required, the WMV format can be a good choice. The transcoding parameters can be customized based on the requirements and offers a wide range of allowable resolutions and bitrates. The following table summarizes the required disk space for storing the Cisco TelePresence recording in its original (CMFX) and in transcoded (WMV) formats: Recording scenario Bandwidth on the network [Mbps]1
15 5.5

Storage disk space requirement for CMFX [GByte]

13.18 / hour 4.83 / hour

Storage disk space requirement for WMV [GByte]2

0.44 / hour 0.16 / hour

Recording a TP3000 room at 1080p Recording a TP1000 room at 1080p

In addition to the file format management, the CARIN recording system offers archiving functions, which enable users to store media files in alternative locations or on different media, allowing files to be saved for the longer terms.

The calculations above are based on maximum bandwidth required by the Cisco TelePresence system including the auxiliary audio and video ports, burst and network layer overheads. 2 WMV transcoding profile is configurable, the calculations above based on the default profile, which is optimized for CTP3000 and CTP1000: CTP3000 settings: Video settings - resolution: 1024, bandwidth: 1 Mbps, codec: WMV V8 Audio settings - resolution: 48 KHz, Stereo, bandwidth: 63 Kbps, codec: WMA 9.2 CTP1000 settings: Video settings - resolution: 1024, bandwidth: 384 Kbps, codec: WMV V8 Audio settings - resolution: 48 KHz, Stereo, bandwidth: 63 Kbps, codec: WMA 9.2

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User Interface
The CARIN system provides an intuitive and function-rich interface for everyone: from simple users, to supervisors, to system administrators. Recorded calls can be searched for and played back at any time and from any location connected to the corporate network in a secure, and audited way, by using the web based user interface. Calls can be searched for and filtered based on any data that is stored in the call detail records, like call start/end date/time, calling party number and name, called party number and name and user defined comments. The CARIN system also includes predefined search lists like My calls, Userscalls, Important Calls, etc. In addition, all types of search queries can be saved and used at a later time. The CARIN Node Manager allows centralized management of the CARIN distributed components (CCs and LRs). All management tasks (e.g. changing configuration settings, monitoring key sever and OS parameters) can be performed through the application utilizing secure communication channels (SSL).

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Playback
The CARIN web based user interface provides a built-in, feature-rich video player for advanced playback experience without installing any additional components.
Stereo Waveform Display Customizable Markers Playback Controls: Play, Stop, Begin, End, Fast Forward, Fast Rewind, Pause, Play Selected, Volume, Speed, Balance

Transcoding and File Format Selection Pane

Marker Control Pane

Maximize Screen

Call Data Pane: Start Time, Duration, Phone Number and Names

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Publish content
CARIN enables to publish recordings to a wider audience through the CARIN Media Publishing Server. This server offers easy and quick access to publications through an intuitive and simple web interface. Users can search, list, order, play back and download publications easily. CARIN Media Publishing Server also provides streaming capabilities via standard Microsoft streaming technologies, so any Cisco TelePresence session can be broadcasted in real time.

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Platform
The CARIN Cisco TelePresence recording system runs on industry standard Windows Based servers. The following table summarizes the hardware and 3rd party software requirements: Configuration
Local Recorder and Central Controller 3 on a single server Local Recorder

Hardware
Intel Quad-Core Xeon CPU 4 Gbyte RAM 4 300 Gbyte SCSI 15K RAID HDD x2 Gbit NIC Intel Dual-Core Xeon CPU 2 Gbyte RAM 2 300 Gbyte SCSI 15K RAID HDD x2 Gbit NIC Intel Quad-Core Xeon CPU 4 Gbyte RAM 2 300 Gbyte SCSI 15K RAID HDD Intel Core2 Quad CPU 1 Gbyte RAM Intel Pentium CPU 512 Mbyte RAM

Operating System
Windows 2003 Server Standard Edition

3rd Party Software

Microsoft SQL 2005 Server 5 Standard Edition

Windows 2003 Server Standard Edition

Central Controller

Windows 2003 Server Standard Edition Windows XP Professional Windows Vista Windows XP Professional Windows Vista

Microsoft SQL 2005 Server 3 Standard Edition Windows Media Player 11 Internet Explorer 6.x or later Windows Media Player 11 Internet Explorer 6.x or later

Playback workstation (CMFX) Playback workstation (WMV)

Intel, the Intel logo, Xeon, Xeon Inside, Intel Core, and Core Inside are trademarks of Intel Corporation in the U.S. and other countries. http://intel.com/go/id Windows Media is a trademark of Microsoft Corporation.

When CARIN CC and LR components are installed on a single server, the transcoding process may overload the server and can cause recording interruption. Because of this, transcoding is not enabled during any recording. 4 The required hard disk size greatly depends on the configuration. 5 CARIN ships with Microsoft SQL 2005 Server Express Edition, which is limited to 2 millions call records and does not support high availability configurations.

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Headquarters TC&C Ltd. Wesselnyi u. 35. Budapest H-1155, Hungary T: +36 1 414 3069 F: +36 1 414 3079 info@tcandc.com

North America TC&C U.S.A., Inc. 180 Main Street, Suite 2100 Hackensack, New Jersey 07601, USA T: 1-888-76-CARIN F: 1-888-221-6684 info-usa@tcandc.com

Nordic countries TC&C Nordic AB Cylindervgen 18 plan 8 Nacka Strand, Stockholm SE-13126, Sweden T: +46 70 235 8581 F: +46 8 601 3033 info-nordic@tcandc.com

Romania TC&C SRL str. Crivatului nr. 60 Oradea 410136, Romania T: +40 744 765611 F: +40 359 459418 info-ro@tcandc.com

www.tcandc.com
Unauthorized use, duplication, or modification of this document in whole or in part without the written consent of TC&C is strictly prohibited. By providing this document, TC&C is not making any representations regarding the correctness or completeness of its contents and reserves the right to alter this document at any time without notice. Due to continuous product improvements, features listed in this document are subject to change without notice. Please contact TC&C for current product features and specifications. Cisco is a registered trademark of Cisco Systems Inc. Intel and the Intel logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. All other trademarks mentioned in this document are the property of their respective owners. Copyright 2000-2008 TC&C Ltd. All rights reserved. Please consider the environment before printing this document. Document ID: MB-CARINCTP10-EN-2008_2 All contents are Copyright 2000-2008 TC&C Ltd. All rights reserved.

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