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Today, outsourcing of services such as business processes, finance and accounting, IT or software have become an agenda of almost every firm in both public and private sector. This course provides best theory and practices to enhance understanding of global sourcing process and issues. Specifically, this course aims to provide understanding of related decisionmaking, process, risks and control of global outsourcing. This course provide best examples of global outsourcing relationships from the viewpoints of both client and supplier. From the clients viewpoint we will discuss decisions relating to which activities and systems to outsource and which to retain in house; country selection; supplier selection, controls and capabilities to successfully manage the outsourcing relationship. From the supplier viewpoint, we will examine strategies for knowledge transfer, managing the client relationship and capabilities.
Dr. Aini Aman, Ph.D. Associate Professor of Accounting Information Systems Universiti Kebangsaan Malaysia
Dr. Aini Aman is an Associate Professor of Accounting Information Systems at Universiti Kebangsaan Malaysia. She has been involved in offshore outsourcing research since 2001. Her PhD research was in Offshore Software Development Outsourcing, her post-doctoral research was in Offshore Accounting Outsourcing and her current research is in Accounting Outsourcing in Malaysia and Offshore Accounting Outsourcing to Malaysia. She has written and published numerous journal articles and books and is also a regular presenter in international conferences and conventions since 1997. Aini has worked and done outsourcing research in US, UK, Canada, India, Bangladesh and Malaysia.
360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
COURSE CONTENT
ALL SESSIONS WILL BE THEORY AND PRACTICAL BASED
DAY1 INTRODUCTION
Introduction and agenda: - Participants introductions - Review of agenda and course expectations Discussion Definition, history and management trends of global outsourcing: video presentation Why outsource? Why not outsource? What to outsource Vendor selection : RFI.RFP Which country to select? Delegates to work on case study Sierra
In 2010 the market for information technology outsourcing (ITO) worldwide was reported as US$270 billion while those for business process outsourcing (BPO) was US$165 billion.
OUTSOURCING TRENDS
The worldwide business process outsourcing (BPO) market is forecast to grow 6.3 percent in 2011 & 5 percent in 2012, according to Gartner, Inc. The outlook for Asia/Pacifics BPO market remains positive, with growth in 2011 expected to be 17.9 percent in terms of U.S. dollars. Most growth will center on the key regional economies of India, Australia and China. Key drivers for outsourcing business processes in emerging economies within Asia/Pacific are scalability, the infusion of best-of-breed processes and technology, faster time-to-market and improved quality of service.
- Forecast Analysis: Business Process Outsourcing, 2010-2015, 2Q11 Update by Gartner, Inc.
COURSE SCHEDULE
8.00 8.30 10.10 - 10.30 12.30 - 13.30 14.40 - 15.00 16.30 Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day
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REGISTRATION FORM
Fax: +603 9205 7788 Tel: +603 9205 7778
DELEGATES
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IN-HOUSE TRAINING
360 BSI is passionate about providing strategic technical programs & high potential training solutions across the region to build personal competencies and organizational capability. You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience. Please feel free to mix-and-match topics from the areas listed below to get the right training content for your staff. Other topics may be available upon request.
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AUTHORIZATION
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General Information:
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Closing date for registration is 3rd January 2012. The fees cover lunch, tea breaks, materials and certificate. Official confirmation will be sent, once registration has been received. Participants will need to arrange their own accommodation. Attire: Smart Casual
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Cancellations/Substitutions
Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry a 100% liability. However, course materials will still be couriered to you.
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COURSE FEES
PAYMENT DETAILS
Payment is required within 5 days upon receipt of the invoice. Bank transfer: 360 INTERNATIONAL LIMITED Standard Chartered Bank P.O.Box 999 Al Fardan Building, Al Mankhool Area, Bur Dubai, Dubai, U.A.E Account No: 02-2077311-01 USD Swift No: SCBLAEADXXX All payments must be received prior to the event date
360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.