SP SINGH

: 480/37, Faridabad, (Haryana) : 9599005839, 0129-4128927 :spsingh_2000@indiatimes.com

(Offering over 20 years of experience with IT Industry, University, B-Schools)

Head of Dept. (Information Technology)

PROFILE & STRENGTHS

Competent and dynamic professional, offering over 20 years of rich exposure across providing Technical Support to software professionals, teaching and non-teaching staff and thousands of students for their tiny to major problems related with IT and ICT equipments currently spearheading as Head IT with NIILM School of Business, New Delhi. Being a versatile and smart professional who can be utilized in IT Support, procurement, HR Dept. administration and teaching if required. Ability to prioritize tasks and act accordingly to get optimum and required result. My best performance has always been observed under pressure. Self motivated and able to motivate team members in non favorable situations also. Ability to effectively manage a team and use limited, available resources to overcome obstacles and to meet deadlines within budget and accomplish corporate goals. Systems administrator level experience with operating systems, networking technologies and infrastructure management practices. Introduced SAP-ERP program in NIILM and installed a SAP Lab to provide SAP Training to students of NIILM. Extensive knowledge of computer hardware, software technology, current developments in marketplace Articulate communicator, capable of preparation of enquiries, evaluation the quotes and preparation of comparative statement for procurement of ICT related hardware, software, peripherals and Services etc. Strong persuasive and negotiating skills to reach win-win situation in front of negotiation table with vendors and suppliers. Ability to design and develop new cost effective and reliable network solutions that would enhance the productivity of the organization. Excellent troubleshooting, problem solving, judgment, and decision making skills. Strong team player with a constructive perspective and commitment to the higher degree of user satisfaction. Experience in setting up and managing multiple projects involving mission critical applications. Website Administration including domain registration, renewal and updation. Liasoning experience with ISPs, ERNET India and other Web Service Providers. Comfortable with various versions of MS Operating System platforms with strong troubleshooting skills. Working Knowledge of documentation related with ISO, CMM level-4 and Kaizen and ZII (i.e. Zero Investment Improvement (An Japanese Quality Improvement Concept) Experience of setting up and installation of new Campuses as per requirement and guidelines of regulating bodies and management. Providing tech support to the professors providing Soft Skills training to staff of Haryana Police, Principal of ITIs and Govt. Senior Schools of Haryana.

 Innovative and experimental attitude towards the providing state of the art technology and provide technical help to introduce it current teaching pedagogy. Designing and developing student-centered to be one step ahead with similar institutes.

Core Competencies

Debugging and Trouble shooting skills Sharp Analytical Skills Strong Interpersonal Skills

Never Say Die Approach towards resolution of problem Vendor Development and Management Effective Communication

Team Management Effective inventory management and Resource Allocation Sharp Analytical Skills

ACADEMIC & PROFESSIONAL CREDENTIALS

Master of Business Administration 2011 (Guru Jambheshwar University) Bachelor of Technology (Information Technology) 2006 (IASE University, Rajsthan) Microsoft Certified System Engineer CCNA 2.0 (Cisco Certified Network Associate) Course (IACM New Delhi) Brainbench e-Certified in 1. Windows NT Administrator 2. Windows NT Workstation Administrator 3. Network Technician 4. Technical Help Desk Certificate in Computer Servicing - 1988 (Computer Point, New Delhi) 3-years Diploma in Electronics Engineering - 1987 (UP Board of Technical Education)

PROFESSIONAL EXPERIENCE
NIILM SCHOOL OF BUSINESS Dec 2006 till date

Head of Dept. (Information Technology)

RAI FOUNDATION (erstwhile RAI UNIVERSITY)

Head of Dept. (Information Technology) Sr. System Administrator

Sep 2002 Nov 2006

ESPIRE INFOSERVE PVT. LTD. (erstwhile ITIL Ltd., S/W Development Division) Jan 1997 Sep 2002 INFORMATION TECHNOLOGIES INDIA LTD. (Computer Division.) Feb 1991 Dec 1996

Sr. Customer Support Engineer

KEY ACCOUNTABILITIES
Heading a team of IT professionals which is responsible to provide IT support for WiFi enabled campus for over 150 Desktops and Laptops. Procurement of ICT equipments, Desktops, Laptops, networking equipments etc as per requirement of the organization. Teaching IT Subjects to MBA Students. Responsible for deciding the configuration of Laptops for students of new batches, procurement of Laptops, follow up with vendor for timely supply. Allocation of Laptops to eligible students, keeping records of laptops and students. Assuring that users get after sales support from the service provider as per SLA. Developing a pool of reliable and trust worthy vendors and maintain professional relationship with them. Keeping track of defective assets and keep them in working condition. Providing technical support to keep all the ICT equipments (e.g. Desktop PC/ Laptops, Smart Boards, Multimedia and OHP Projectors, PA Systems etc.) in working condition, installed in class rooms. Providing IT support for every type of events organized in campus. Implementing Learning Management System (LMS) in institute. Knowledge and hands on experience in configuring and troubleshooting secure wireless networks in campus. Installation, configuration & maintaining of Windows 2003 & Windows 2007 Servers, & clients. Managing and Maintaining Checkpoint Firewall. Creating and implementing Security policies at Firewall. Making and implementing backup policies Installation, configuration of Trend Micro Antivirus Server and deployment of antivirus application on clients. Managing and maintaining Mail Server and Proxy Server. Updating Servers and Client PCs with latest Service Packs & Patches. Fine Tuning of clients and servers for their optimum level of performance. Maintaining inventory of stock of ICT equipments including Hardware, Software, networking products, peripherals and Audio Visual equipments etc. Adept at establishing and maintaining positive relationships with faculty members, staff members and parents while promoting an environment of open communication; also maintaining proper decorum & discipline by implementing policies & procedures. Significant in enhancing classroom learning environment and acting as a facilitator to promote student to learn their curriculum with the help of ICT resources. Providing technical support to academic and non-academic staff in establishing a learning environment to meet and enhance the students needs of emotional, intellectual, social and creative strengths.

ADDITIONAL RESPONSIBILITIES HANDLED

NIILM SCHOOL OF BUSINESS

Human Resource Manager Job Profile:

Preparing and implementing HR policies across organization. Responsible for timely recruitment as per Manpower planning.

 Induction & Orientation of new joinees. Performance Appraisals Maintaining attendance, keeping daily and monthly attendance for the purpose of salary Coordinating with Accounts dept related with salary preparation, increment and Full and Final settlements. Providing support to employees for getting their dues and PF withdrawal and transfers. Individually responsible for all the activities of HR Dept.

COMPUTER SKILLS Hardware: DELL, Sun, IBM Compatible PC, WIPRO, COMPAQ, Hewlett Packard, Acer, Zenith,
HCL make Servers, Desktops, Notebooks and peripherals. Operating System: DOS, Windows 3.x, Windows 9x, Win NT, Win-2000, Windows 2003, Windows 2007 Network Devices: Switches, Hubs, Modems, Access Points, Terminal Adapters, Cisco Routers. Firewall Protocols: TCP/IP, HDLC, PPP, HTTP, FTP

Messaging: MDaemon, Lotus Notes Domino, MS Exchange, Ms-Outlook, SMTP/POP3 Application & Other S/W & tools: Microsoft BackOffice & Office 2003/ 2007, PC
Anywhere, Netspy, VNC Viewer, Team Viewer, Microsoft Visio, NetSupport, HR/ Payroll Package, Campus Management System, Tally ERP 9.0, Web TDS

SEMINAR/WORKSHOPS ATTENDED
Attended Seminar on Empowering the Internet Generation by Cisco Systems at Le Meridian Delhi. Three day training on ISO Internal Auditors Training Programme by Systems Facilitation Group, Rai University A talk on Closing the Gap in "Your Reputation" by Prof. Jeffrey Ford, Associate Professor of Management & Human Resources, Fisher College of Business - Ohio State University and Mrs. Laurie Ford Attended talk on Global English in Business World by Ms. Robin Diallo- First Secretary, cultural Affairs, Embassy of USA, Dr. Parag Diwan- VC University of Petroleum and Energy Studies and Col VK Gaur- Principal Director, FIT, MREI Attended Workshop on Frost & Sullivan - TCO ASSESSMENT: Effective Frameworks to Minimize IT Costs Conference held on 15th May 2007 in New Delhi. Attended Seminar on CIO Summit by Dataquest/Cyber Media on 12th June 2007 at Inter Continental, New Delhi

APPRECIATIONS/ AWARDS
Hold credentials of receiving various awards and appreciations: Received nos. of appreciation letters from customers for efficient service provided. Received Letter of Exemplary Character during Annual Training Camp of NCC by camp Commandant.

OTHER ACHIEVEMENTS:
Actively participated in organizing National Conferences in 2007 and 2009 in IT and Library. Installed Lab and IT Infrastructure for Rai Foundation, New Delhi, Rai University, Raipur, NIILM Business School Raipur and NIILM University Kaithal (HR).

 Evaluated several times the Telecom and Bandwidth rates of different Service providers and always have been successful to negotiate further to get the maximum financial benefit to the organization without compromising with quality of service. Participated and finalized various deals worth Lacs of rupees and designed the SLAs. Was successful to get resolution of several service related issues after escalating the same at HO level of service providers (Principal Companies, MNCs e.g HP, Rocket Batteries etc.). Date of Birth: 26th December, 1968 References will be provided as and when required.

(SP Singh)