IT HELP

IT Services ITD Student Support

2011 / 2012

IT Services ITD Student Support

Computer Laboratory Attendants are located in ITD managed PC Rooms. They ensure the smooth running of the PC Rooms and are your life line when having problems with printing, email or accessing software programs!

Student IT Manual on the computer desktop has links to useful information Web Address: www.ul.ie/ITD

IT HLP 4me Booklet: Link on Student PC Desktops Student Portal/Notice Board web link to access Public Folders e.g. Lecturers Notes and Exam Papers: http://ulportal/SiteDirectory/Students/ Lists/Announcements/AllItems.aspx Student Computer problems Email: ITSS@ul.ie

Problems accessing: Student Records, Exam Results and PIN Numbers Email: saa@ul.ie

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2011 / 2012

Location of ITD Managed PC Clusters

Location # PCs Type of Access

Kemmy Business School

KB1-21A KB1-21B KB1-10 KB1-11 KB1-22

ITD 30 ITD 30 30 16 30

Bookable Bookable Restricted (Postgrads and Staff ) Restricted (Postgrads and Staff ) Trading Room Schuman Building

S1-19 S2-04

ITD30 45

Bookable Restricted CSIS

CS3005b

30

Restricted (Psychology) ER Building

ER0-009

30

Restricted (Journalism Students) Schrodinger Building

SR2-031 SR2-032 SR3-005b

30 35 30

Restricted (Education) Restricted (Design & Manufacturing Technology) Restricted (Design & Manufacturing Technology) Health Sciences Building

HSG- 006 HSG -007

28 40

Restricted Users Restricted Users Language Centre

LC1-002 LC1-016

21 23

Restricted (LCS) Restricted (LCS)

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2011 / 2012

Location of ITD Managed PC Clusters

Location

# PCs

Type of Access

Library & Information Services (LIS Building) LISB LISB *ITD 164 *ITD 12 Open Access Restricted ( Post Grads and Staff)

Main University Building AM-061 A0-060-A A0-060-B A0-060-C A1-084-A A1-084 A1-089 DM-038 E1-020 *ITD 31 *ITD 34 *ITD 30 *ITD 52 *ITD 37 *ITD 24 *ITD 30 23 *ITD 30 Restricted (Mech & Aero & Bio Med Engineering) Bookable for all classes Bookable for all classes Open AccessNo Booking Bookable for all classes Restricted (Postgrads and Staff ) Bookable for all classes Restricted (HumanitiesPostgrads) Restricted (Postgrads )

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2011 / 2012

Your Computer Account has been created at time of Enrolment

UserName: Your UL ID Number

Password New Students : Your date of Birth (e.g. 17Jan1989) (note upper case letter J for month) Log on to: UL

Go to any PC room Log on with your User Name and Password and carry out the following steps:
Step 1Change your Password if not done on-line during enrolment Step 2Create your UL Email Account if not done on-line during enrolment Step 3Connect to a Printer & Activate your Print Account Step 4Register Modules for Semester Week 1 Step 5Your Computer Account Information

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2011 / 2012

Step 1: How to Change your PC A/C Password IF NOT already done online during enrolment
Hold down Ctrl, the Alt and Delete keys on your keyboard
together.

User Name: Password:

Type your ID Number Type in your Password New Students Password is Date of Birth (e.g. 17Jan1989) N.B. Note Upper Case letter for month and no spaces.

Log on to: Click OK

UL

A message will appear telling you that your password has

expired. Simply click OK.

You now need to enter your old password for

New Students this is your Date of Birth (e.g. 17Jan1989)

Enter your new password and then re-enter to confirm. It is

important for you to include both upper case and lower case characters, special characters and numbers in your password e.g. N3wP4ssW*rd. (Note you must have a minimum of 8 characters) Click OK

If passwords are not changed within 365 days they will

expire!

Change your password on web:

https://outside.ul.ie/PasswordReset/
IT Services ITD Student Support www.ul.ie/ITD Academic Year 2011 / 2012

Step 2: UL Email Account

Go to My Mail link in Student Portal (default web site when logging on to UL PCs) or go to https://outlook.com

Type in your email address in this format

IDNumber@studentmail.ul.ie e.g. 0712345@studentmail.ul.ie

Password: UL Network Password** New students must personalise their PC Account Passwords first. See Step 1

The first time you access your Outlook Live email account, you are required to activate the account. When you login, full instructions are available on the screen. NB See the web link below for detailed instructions on how to activate your Email Account
Benefits: Microsoft Outlook Live provides you with a 10GB mailbox and email is now available through the same login interface, both on and off campus. Benefits: Your new email login details (Windows Live ID) also give you automatic access to 25GB of online storage called Skydrive. Skydrive is an online place to save, access and share documents

Additional email information is available on web

http://www2.ul.ie/web/WWW/Services/ Information_Technology_Division/ Student_Computing/Student_Email

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2011 / 2012

Step 3: Connect to a Printer & Activate your Print Account All new users have a print a/c balance of 1
Cost of Printing per page B/W = 7 Cent and Colour = 25 Cent

Printers are set by default to duplex Click on Start Button, choose Run Type \\Payprint64 and click OK for a full list of Mono and Colour Printers. Double click on a printer. The printer will add to your list of available printers Activate your Print Account by printing one page from Microsoft Word - Click on File, choose Print and click OK Print Account Information web link Icon on Desktop to http://payprint64:2941/webtools Log in with your ID Number & Password. More Print Credit can be purchased online
https://online.ul.ie/OnlinePrintPayments.htm

(minimum of 10 required) or from the Print Room (E1-005)

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2011 / 2012

Step 4: Register Modules for Semester

PIN Number for new students is set by default to 9999 Log onto www.si.ul.ie Week I to register for classes and modules of your Programme of Study. Registration of modules has to be completed Week 1 of both Semesters Instructions available on the Student Academic Administration web site. Any problems email saa@ul.ie

Step 5: Your Computer Account

Every currently registered UL student is provided with a Computer Account for usage in a variety of clusters throughout the University. Students can work on their files in C:\WorkArea of PCs (recommended). There are no backup / storage facilities on any PCs. All files are automatically deleted during nightly shutdown of systems. Students should, prior to logging off from PC, save their files to USB Keys and to Sky Drive that has 25GB online storage. Students are advised to save documents every 15 minutes and always make backup copies.

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2011 / 2012

Step 6: Laptops

Laptop clinics to help with network connectivity are held in PC Area in Library every Tuesday, Wednesday and Thursday 2.30pm3.30pm during semesters. Laptop information is available in Student IT Manual on web (link on PC Desktop) and Student ULPortal (notification web page at log on)

Step 7: USB Memory Keys

Warning: It is recommended in the event of USB Keys being lost that Owners contact details are saved in a document Owners contact details.doc in the base or root directory (not hidden in a folder) Spell the word Owner with digit ZERO instead of the letter O and it will appear at the top of the listing of files

USB Repair Clinics are held in Venus PC Room A0-060c every Wednesday 2.30pm3.30pm and every Saturday in Library PC Area 2.15pm - 2.45pm
IT Services ITD Student Support www.ul.ie/ITD Academic Year 2011 / 2012

Step 8: Remove USB Key/ Log off PC Warning: ITD does not backup student data. Always have backups! Save your files to your USB Key before logging off PC.

Do not forget to remove your USB key correctly from the computer when finished or data will be lost! Click on icon Mouse. once with Right Hand Side of

Click on this text that appears Unplug or Eject Hardware and select Stop Select your USB Key. Click ok. USB Key can now be safely removed. Close.

Log Off PC: If you do not log off, your PC Account is open to misuse e.g. print funds used and emails sent from your email Option One: Close all open programs and windows, and do one of the following: Hold down and keep held the CTRL key on your keyboard Keeping the CTRL key held click the Start button and click on Log Off Oxxxxxx Click Yes from the window in the middle of the screen and release the CTRL key or

Option Two: Press the Ctrl, Alt, Delete (Del) buttons simultaneously. From screen that appears, click on Log Off. Yes.

IT Services ITD Student Support www.ul.ie/ITD Academic Year 2011 / 2012

IT Services ITD Student Support

Mai McGurk Academic Year 2011/2012