Introduction to e-commerce & technology infrastructure 1. 2. 3. 4. Advantages of e-commerce. Disadvantages of e-commerce.

Define and value chain Short note on swot analysis.

Environment of e-commerece: Legal, ethical and tax issues 5. What are the complicating factors that business operating on web face? 6. Define the following terms border, jurisdiction, power, legitimacy, effects, and notice. 7. Define the following terms income tax, transaction tax, property tax, sales tax, use tax, and VAT.

Selling on the web, revenue models and building a web presence 8. Explain strategies to create n effective web presence for firms operating on web. 9. How can profit-driven and non profit-driven organizations establish an effective web presence? 10. What are the strategies issues that arise with implementation of revenue models? 11. Explain why a customer-centric website design is important yet difficult to achieve.

Marketing on the Web 12. Briefly explain the 2 major categories of marketing strategies. 13. Explain 4 Ps of marketing. 14. Define market segmentation? Explain the various market segmentation categories. 15. Explain segmentation based on customer behavior. 16. Explain usage based market segmentation. 17. Short note on email marketing.

Business to Business Strategy from Electronic Data Interchange to E-W 18. 19. 20. 21. Short note on purchasing activities. What is EDI and explain VAN. Describe direct and indirect material purchasing. Brief note on logistic and supply activities.

Online Auctions 22. 23. 24. 25. What is auction? Explain the types of auction. Write a short note on online auction related business. Write a short note on auction related services. What is E-portal? What are the types of E-portal?

Electronic commerce software 26. Explain the basic functions of ecommerce software.

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Short note on software for large business.

Payment systems for electronic commerce 28. Explain payment cards in detail. 29. Explain the advantages and disadvantages of payment cards. 30. Write a short note on online payment acceptance and processing. 31. Briefly explain electronic cash systems. 32. Advantages and disadvantages of e-cash. 33. Explain electronic wallets. 34. What is a stored value card? 35. Explain phishing and its threat in detail.

Integrating Process to build relationships: CRM 36. Define CRM? 37. Explain the phases of CRM 38. Explain the new CRM architecture and its features. 39. Explain the core CRM process competencies 40. Explain integration requirements of next gen CRM infrastructure. 41. Explain next gen CRM trends

Building the e-business backbone ERP

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Explain the basics of ERP. Explain the benefits and challenges of ERP Explain the evolution process of ERP Explain the ERP software solutions (COTS in details) Short note on ERP implementation Short note on ERP architecture & toolkit evolution.

Implementing SCM and E-fulfillment 48. 49. 50. 51. Define SCM. Explain SCM in detail. Explain internet enabled SCM. Explain SCM planning and execution in detail. Discuss supply chain problems and fixing solutions