S. SHANKAR LINGAM, B.E. (E.C.E) S/o Sri S.Pandu Lingam, H. No. 1-29-35, Plot No.

15, Phase- 3, Bhavana Colony, Old Bowenpally Road, Secunderabad- 500011. Andhra Pradesh. INDIA. Tel. No. 91-040-27757459 Mobile No. 09985403239 sunnathi_2000@yahoo.com / sunnathi_2000@hotmail.com ----------------------------------------------------------------------------------------------------------------------OBJECTIVE: Seeking a challenging position, where I can utilize my skills and ability in the areas of Information Technology Management which offers a professional growth while being resourceful, innovative and flexible. In long run I would like to see myself as the Head of an IT Strategic Unit / Functional Area of an organization, to be involved in the formulation of its strategy and to contribute to the accomplishment of the organizations goals and visions through my knowledge and understanding of the IT industry. ----------------------------------------------------------------------------------------------------------------------EXPERIENCE SUMMARY: Technically sophisticated and business savvy management professional with a pioneering career reflecting strong leadership qualifications coupled with hands-on IS (Information Systems) and networking expertise. A senior IT professional, has an impressive record of service of 19 years in various specializations of information technology. In terms of human resources, I can describe as IT professional with specialization in IT Infrastructure, Network / System Administration, IT Security, BPO IT Operations, Call Center Technology Support, Managing Data Center, Workflow/ERP Applications, Website / Web Portal Management, Customer Support, Software Development / Implementation and Project Management. In addition, with my vast background, employer can mould me for his needs. IT Strategic Planning / IT Security / BPO IT Operations / Advanced Technologies / Technology needs assessment / Technology Rightsizing and Upgrades / Business Solutions / BS 7799 Domain Expertise / Team Leadership / Budgeting / Bandwidth Management / Project Management / Workflow & ERP Applications / Vendor Relations ----------------------------------------------------------------------------------------------------------------------SKILLS: Maintaining 100% uptime of IT and Telecom infrastructure (24/7) Setting up of BPO/IT/TELECOM infrastructure Managing Workflow Applications and ERP Applications Maximum customer satisfaction (Internal and external) Managing and implementing IT Security initiatives Software development and Project Management IT Planning to Meet Business Goals, Making IT Budget etc. Providing and implementing new cost effective solutions to increase the return on investments (ROI) without affecting the on going Operations. Inventory and IT Asset Management. Vendor selection and co-ordination Leading Teams of technical personnel.

EXPERIENCE: Present Assignment: GENPACT, Hyderabad May 2006 to Till Now

Designation: Asst Vice President -- IT SIMON INDIA LTD., New Delhi Designation: Sr. Information Officer LEARNING UNIVERSE PVT. LTD. (www.egurucool.com) Designation: Sr.Manager - Technical BHARTI TELESOFT LTD., New Delhi Designation: Project Leader CENTRE FOR SCIENCE AND ENVIRONMENT, New Delhi Designation: Internet Specialist / Network Support INET INDIA SOLUTIONS PVT. LTD, New Delhi Designation: Network Administrator / WebMaster JOB RESPONSIBILITIES AT GENPACT, Hyderabad. GENPACT, Hyderabad Designation: Asst Vice President -- IT May 2006 to Till Now Sept. 2002 to April 2006 Aug 2000 to Aug 2002 Jan 2000 to July 2000 Feb 1997 to Dec 1999 Aug 1991 to Jan 1997

Providing Technology Support, Data Center Management and Dialer Management for an International Call Center (for 1200+ users), in terms of IT Infrastructure, IT Security, Managing the Data Center, Telecom, Voice/Data Infrastructure support, User Technical Support, IT Policy Creation / Implementation etc. Aspect Unified IP System V 6.6, Aspect Predictive Dialer, Altitude Dialer, Voice Logger, Network devices and software for the International Call Center. Ensuring 24/7 uninterrupted operation of Data and Voice Network by maintaining 99.9% uptime and also capacity planning of MPLS / Internet Bandwidth requirement and management.

Responsible for Technology and Telecom setup at Genpact for a US Based large scale Financial Services Organization and a Worlds renowned Pharma Organization (serving from multiple locations across the globe). Provide Support to Audits as an IT Security Leader for Customer and Genpact (Internal Audits). Ensure to maintain and adhere to all IT Security Policies from Compliance perspective. Understand Business context, Capabilities and align IT contribution towards business success, revenue and Growth. Implementing IT Goals, Governance, Financial Management (IT budget) and Metrics for meeting business goals. Work out on a proactive approach to IT solution design, issues and Operational problems. Lead IT Solution / Design and provide transition support. Also, provide IT costing for Transitions both from Infrastructure and Software perspectives. Ensure Contingency planning and solutions are tested as per schedule for BCP. Conducting weekly/monthly review meetings with the IT team & Operations Leaders to understand their IT requirements. Vendor Management to ensure maximum uptime & seamless delivery of all deliverables. Providing and implementing new cost effective solutions to increase the return on investments (ROI) without affecting to the Business. Maintaining the Workflows (Savvion & Ematrix), ERPs (JDE, SAP and MERPS) and e-fax systems. Ensuring Backup schedules and Scheduled outages are in time without impacting to the Operations. Administration of servers for high availability & uptimes (100+ servers and 1200+ desktops).

Ensure to review the configuration of MRTG, WANSPY, WhatsUP Gold, MOM and BigFix to monitor the performance of WAN links, Network, Active Directory and Desktops Security. Administration of Windows NT domain controller and configuring group policies, maintenance of DHCP and DNS servers (Server health audit, data backup, data security, server performance management, server virus prevention.)

JOB RESPONSIBILITIES AT SIMON INDIA LTD. SIMON INDIA LTD., New Delhi Designation: Sr. Information Officer Sept. 2002 to April 2006

Providing Technology Infrastructure Support & Data Center Management for the corporate and Dialer Management for an International Call Center (for 900 users), in terms of IT Infrastructure, IT Security, Managing the Data Center, Telecom, Voice/Data Infrastructure support, User Technical Support, IT Policy Creation / Implementation etc.

Managing a team of 24 members of IT infrastructure, Network Support, Data Center Management, Dialer Management (Aspect Unified IP System V 6), Data / Voice Specialists and Security Specialists. Single Point of Contact Managing Network Support Services (LAN/WAN) / Helpdesk Services / Dialer Management Services for 24X7 operations. Looking after Corporate ERP application and Document Management System in terms of development and maintenance, which caters the entire corporate in terms of HR, Payroll, Finance, Project Management, Procurement, Marketing and Time Office. Helpdesk Improvement Design & Implementation: Improving and simplifying Standard operating procedures, Dynamic shift manning to improve call statistics, technical transitions to improve problem solving abilities, escalation procedures for improving performance. Managing the Gateways, Dialer Servers, Gateway Configuration, Voice files Server, Outbound Dialing Circuits, Agent Login Circuits and CRM. Driving quality initiatives within the team: Helping the team to work on quality projects and improve the current operating processes. People management: Develop and manage a team of highly motivated Analysts; align all tangential ideas and thoughts of individuals towards common team goals. Process management: Monitoring of key indicators across all service deliverables and provide meaningful analysis and reports. Capture, analyze data, identify trends and develop & implement improvement plans. Owns Operations Reports / Daily / Weekly / Monthly from IT perspective. Conduct periodic reviews of supported clusters to ensure system security, robustness, backup/recovery procedures and disaster recovery plans. Maintenance and monitoring of the following systems (i)Corporate Centralized Antivirus Software / Policy (ii) Corporate Lotus Domino Email System (iii) Watchguard Firewall and VPN System (iv) Polycom Video Conference System (v) Disaster Recovery Policy (vi) Spam Control / Content Filtering Policy Releasing and implementation of Corporate Information Security Policy towards BS7799 Certification. Support Audits as IT Security Officer. Responsible for the technical purchases and initiatives in view of future needs Monitoring the Internet Bandwidth in terms of usage, performance and management. Establish and maintain effective relationships with clients and vendors, providing systems solutions that will improve business processes.

JOB RESPONSIBILITIES AT LEARNING UNIVERSE PVT. LTD. LEARNING UNIVERSE PVT. LTD. (www.egurucool.com) Designation: Sr.Manager - Technical Aug 2000 to Aug 2002

My responsibilities include of the following roles as System Administrator, WebMaster and Project Leader. Role : Systems Administrator / Network Administrator Environment : Windows 95, Windows 98, Windows 2000 Server, Linux Description : Setting main IT infrastructure. It includes design and development of process and procedures. Configuring Network setup (both at LAN/WAN) and its maintenance on daily basis. Monitoring the Network Performance in terms logs, traffic, security and processes.

User account administration on Active Directory Creating file systems, including striped and fault-tolerant file systems, and securing their contents from unauthorized access. Sharing file systems via the network, using Windows NT's native share facility and other facilities such as Samba and NFS. General and advanced network configuration, including DHCP, DNS, WINS, routing, and RAS Managing processes, including the Windows NT schedule service, as well as performance optimization and capacity planning. Securing Windows NT systems, including implementing security policies and system auditing. Monitoring and maintenance of eCRM in terms of traffic, logs and data. Defining the backup policy of the entire (organization) data, periodicity and its maintenance. Setting and configuring internal INTRANET, Bulletin Board and Messaging Systems for the Knowledge Management of the entire organization. Responsible for Mail server (MS Exchange Server), proxy server, statistics server, Oracle database server, firewall and other internal servers maintenance. Managing and defining the policy with CheckPoint Firewall and Cisco Router.

Role : Webmaster (http://www.egurucool.com) Environment : IIS, Apache Webserver, ASP, VB, HTML, Perl and JavaScript Description : Configuration, Administration and maintenance of webserver. Responsible for daily activities and maintenance activities of the Website. Vendor Management, Domain Name registration and renewal are part of my duties. Technical interface for the internal projects between technical dept. and other departments. Supervision of all the projects related to website http://www.egurucool.com. Administration of website. Looking after mail server, statistics server and eCRM software. Role : Technical Project Leader Client : Learning Universe Pvt. Ltd. Environment : Windows 2000 Server, IIS, MS SQL, MSDE, ASP, VB, HTML and JavaScript Description : Looking after Egurucool Tuition Centre (TC) Product across over 60 franchises all over India. Starting from the design, technical interface and implementation of the Product for franchises. My responsibilities includes in interacting with the client, troubleshooting of franchises problems and debugging of the same in various modes of communications like telephone and chat. Also includes allocation of work to programmers, manpower loading, system analysis, size estimation and QC. Taking care of over 60 franchises across all over India in terms of TC Product, WebServer, Antivirus and Operating System. Also, this includes releasing the Content from Egurucools side to their franchises. Responsible for defining the procedures in smooth running of the TC Product, testing and releasing new versions. JOB RESPONSIBILITIES AT BHARTI TELESOFT LTD. BHARTI TELESOFT LTD., New Delhi Designation: Project Leader Jan 2000 to July 2000

Client : Efirst Solution India Pvt. Ltd. Role : Webmaster Environment : Windows NT/2000 Server, IIS Web server, Mail Servers, Mdaemon Server, HTML, ASP, MS SQL and JavaScript

Description : Design of entire project http://www.firstandsecond.com. Configuring and setting of web server, mail server, statistics servers and other internal servers. Monitoring the Network and Systems in terms of performance, logs, traffic, security and process on LAN environment. Looking after the entire website in all means of performance, logs, security, files, promotion, updation and daily (routine) activities. My responsibility also includes SSL implementation, Payment gateway management, day to day activities, promos and user database of the Portal. URL : http://www.firstandsecond.com Client : Bharti Enterprises Project Name : Intranet (Enterprise) Environment : Linux, HTML, XML, Java Servlets and PostgreSQL Role : Project Leader Description : Design of entire project. Freezing of HLD, LLD and other modules. Project contains the following modules: Workflow Engine, dynamic form processing with digital signatures, search engine, bulletin board, discussion forum and chat. Supervisor of all assigned tasks and their operations. URL : http://202.56.229.148/intranet/ JOB RESPONSIBILITIES AT CENTRE FOR SCIENCE AND ENVIRONMENT CENTRE FOR SCIENCE AND ENVIRONMENT, New Delhi Designation: Internet Specialist / Network Support Feb 1997 to Dec 1999

Client : Centre for Science and Environment (http://www.cseindia.org ) Environment : Microsoft Windows NT, IIS, CGI, HTML, Java Script, Applets, File Maker Pro. MS Access, Claris Home Page Role : Internet Specialist / Network Support. CSE Super Website address is http://www.cseindia.org. The strategic website created by me comprises of the following important activities: 1. Conceptualization, visualization and designing 2. HTML Programming and linking to other websites 3. Audio/Video digitization 4. Java support for the site, Java Scripting and CGI scripting 5. Website Promotion, linking the site to the search engines, relevant news and user groups 6. Updation & administration of the Website 7. Looking after Web Servers, Mail Servers, Database Servers and other Corporate servers. 8. Configuring and monitoring the Network and System in terms of performance, logs, traffic and security. 9. Conducting training to junior staff about the various internet operations Developed a search engine and integrated with CSE Website. CSE Library has a great collection of over 40,000 volumes, 1300 periodicals, 25000 indexed articles, Down To Earth Magazine database, 7000 images, slides, presentations and videos. The above entire databases are can be searched through our environmental keywords. CSE search engine is developed using FileMaker Pro and Claris Home Page. CSE library search website address is http://csestore.cse.org.in/# JOB RESPONSIBILITIES AT INET INDIA SOLUTIONS PVT. LTD. INET INDIA SOLUTIONS PVT. LTD, New Delhi Designation: Network Administrator / WebMaster Aug 1991 to Jan 1997

Client : Inet India Solutions Pvt. Ltd. and KVS Computronics Environment : LAN, MS Windows NT, IIS, HTML, Java Script, Applets, MS Access Claris Home Page Role : Network Administrator / WebMaster Responsibilities :

Maintenance of Computers in LAN Environment. Looking after all IT operations i.e Networking, Software and Hardware. Design and implementation of Web sites. Making websites for clients. Creation of Graphics in CorelDraw, Harward Graphics, etc. Demonstration of IT Products, softwares and internet projects. Specialized multimedia creation. Audio/Video Digitization. Customer support for our products. Software Packages Installation, Operation and Customer training, Page designing, specialized creation of Graphic Designs and drawings with CorelDRAW, MathCAD and Harward Graphics. Customer training on Software packages, Product demonstration of Softwares, Computers and Printers. Maintenance of Computers.

EDUCATION: B.E. -- Electronics and Telecommunications Engineering, Osmania University, Hyderabad, India. PERSONAL DETAILS: 1. Father Name : Sri S. Pandu Lingam

2. Present Address for Communication and Contact Nos: S. Shankar Lingam S/o Sri S.Pandu Lingam, H. No. 1-29-35, Plot No. 15, Phase- 3, Bhavana Colony, Old Bowenpally Road, Secunderabad- 500011. Andhra Pradesh. INDIA. Tel. No. 91-040-27757459 Mobile No. 919985403239 3. Languages known: English, Hindi & Telugu 4. Passport Info: E-3949801, Issued on 10th Feb. 2003 at New Delhi, India. Valid upto 9th Feb. 2013. AWARDS & ACHIEVEMENTS: 2007 -- Gold Award at Genpact for exemplary performance for increasing the IT uptime and outstanding contribution in software products (WorkStation Application, Rainbow and Neptune Applications) launch. 2007 Genpact Customer Award for outstanding contribution to the successful Workstation Application Launch. 2008 Gold Award at Genpact for exemplary performance and demonstration of Genpact Values in Advanta Process Transition from IT. 2009 -- Gold Award at Genpact for exemplary performance and demonstration of Genpact Values in GE Money India Process Transition from IT and managing the SDO effectively. 1998 Best Employee Award at CSE (Centre for Science and Environment). PERSONAL DESCRIPTION: I am a highly confident, determined, industrious and honest individual. I firmly believe in sincerity, stability and diligence. I care very much for self-respect. I intend to work in an encouraging, friendly and excellent environment. LIFE TIME GOALS:

It is a highly complex and critical thing to choose one' goals. It is even more complex and more critical to achieve them. From the very beginning of my career I have set for myself a set of goals, which I believe will enhance and elevate me both in knowledge and position. My lifetime goals are to achieve something remarkable in the field of IT Infra Management, Networking, IT Security, Workflow & ERP Applications and occupy a lofty position in the organization for which work. Irrespective of the position, which I hold, my top priority will be for Self-Development in respect of Image & Knowledge. For fulfilling my goals I have traveled the length required to do, irrespective of the problems.