CROSSTABS /TABLES=age sex BY unorganised_retail_outlet reasonable_price BY billing familiarity_with_retailer after_sales_service /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT /COUNT ROUND CELL.

Crosstabs

Notes Output Created Comments Input Data Active Dataset Filter Weight Split File N of Rows in Working Data File Missing Value Handling Definition of Missing D:\questionaire spss.sav DataSet1 <none> <none> <none> 30 User-defined missing values are treated as missing. Cases Used Statistics for each table are based on all the cases with valid data in the specified range(s) for all variables in each table. Syntax CROSSTABS /TABLES=age sex BY unorganised_retail_outlet reasonable_price BY billing familiarity_with_retailer after_sales_service /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT /COUNT ROUND CELL. 14-Oct-2011 14:19:11

Resources

Processor Time Elapsed Time Dimensions Requested Cells Available

00:00:00.046 00:00:00.078 3 142987

[DataSet1] D:\questionaire spss.sav

Case Processing Summary Cases Total Percent

Valid N age * unorganised_retail_outlet * billing age * unorganised_retail_outlet * familiarity_with_retailer age * unorganised_retail_outlet * after_sales_service age * reasonable_price * billing age * reasonable_price * familiarity_with_retailer age * reasonable_price * after_sales_service sex * unorganised_retail_outlet * billing sex * unorganised_retail_outlet * familiarity_with_retailer sex * unorganised_retail_outlet * after_sales_service sex * reasonable_price * billing sex * reasonable_price * familiarity_with_retailer sex * reasonable_price * after_sales_service 30 Percent 100.0% N

Missing Percent 0 .0% N

30

100.0%

30

100.0%

.0%

30

100.0% 100.0% 100.0% 100.0%

30 30 30

100.0% 100.0% 100.0%

0 0 0

.0% .0% .0%

30 30 30

30

100.0%

.0%

30

100.0%

30

100.0%

.0%

30

100.0%

30

100.0%

.0%

30

100.0%

30 30 30

100.0% 100.0% 100.0%

0 0 0

.0% .0% .0%

30 30 30

100.0% 100.0% 100.0%

30

100.0%

.0%

30

100.0%

age * unorganised_retail_outlet * billing

Crosstab

Count billing unorganised_retail_outlet strongly disagree agree age 18-28 yrs 29-39 yrs 40-50 yrs Total strongly agree age 18-28 yrs 29-39 yrs 40-50 yrs 51-60 yrs 60 yrs and above Total 0 4 1 5 5 5 0 1 1 12 disagree 4 1 2 7 1 4 1 0 0 6 1 1 1 18 3 12 6 9 4 5 Total

Chi-Square Tests Asymp. Sig. (2billing agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases strongly agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases Value 5.966a 7.478 1.094 12 4.250b 5.142 .000 18 4 4 1 1.000 .373 .273 df 2 2 1 .296 sided) .051 .024

a. 6 cells (100.0%) have expected count less than 5. The minimum expected count is 1.25. b. 9 cells (90.0%) have expected count less than 5. The minimum expected count is .33.

age * unorganised_retail_outlet * familiarity_with_retailer

Crosstab

Count familiarity_with_retailer unorganised_retail_outlet strongly disagree disagree age 18-28 yrs 29-39 yrs 40-50 yrs 51-60 yrs Total neutral age 18-28 yrs 29-39 yrs 40-50 yrs 60 yrs and above Total agree age Total 29-39 yrs 3 5 0 1 9 2 3 1 1 7 1 1 disagree 2 2 1 0 5 3 2 2 0 7 1 1 3 1 14 2 2 1 1 14 5 5 5 7 Total

Chi-Square Tests Asymp. Sig. (2familiarity_with_retailer disagree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases neutral Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases agree Pearson Chi-Square N of Valid Cases Value 2.551a 3.143 .034 14 1.733b 2.129 .494 14 .c 2 3 3 1 .482 .630 .546 df 3 3 1 .854 sided) .466 .370

a. 8 cells (100.0%) have expected count less than 5. The minimum expected count is .36. b. 8 cells (100.0%) have expected count less than 5. The minimum expected count is .50.

age * unorganised_retail_outlet * after_sales_service

Crosstab

Count after_sales_service unorganised_retail_outlet strongly disagree neutral age 29-39 yrs 40-50 yrs Total agree age 18-28 yrs 29-39 yrs 40-50 yrs 60 yrs and above Total srongly agree age 18-28 yrs 29-39 yrs 40-50 yrs 51-60 yrs Total 1 0 1 4 5 1 1 11 1 3 0 1 5 disagree 0 1 1 0 2 0 0 2 5 3 2 0 10 2 1 15 1 1 13 6 6 1 1 2 4 7 Total

Chi-Square Tests Exact Sig. (1sided)

Asymp. Sig. (2after_sales_service neutral Pearson Chi-Square Continuity Correctionb Likelihood Ratio Fisher's Exact Test Linear-by-Linear Association N of Valid Casesb agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Casesb srongly agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Casesb Value 2.000a .000 2.773 df 1 1 1 sided) .157 1.000 .096

Exact Sig. (2sided)

1.000 1.000 2 2.026c 2.787 .000 13 4.500d 5.371 .994 15 3 3 1 .212 .147 .319 3 3 1 .567 .426 1.000 1 .317

.500

age * reasonable_price * billing

Crosstab

Count billing neutral agree age 18-28 yrs 29-39 yrs 40-50 yrs Total strongly agree age 18-28 yrs 29-39 yrs 40-50 yrs 51-60 yrs 60 yrs and above Total 0 1 0 1 1 0 0 0 0 1 reasonable_price agree 3 1 3 7 1 4 1 0 0 6 strongly agree 1 3 0 4 4 5 0 1 1 11 1 1 1 18 3 12 6 9 4 5 Total

Chi-Square Tests Asymp. Sig. (2billing agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases strongly agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases Value 5.893a 7.303 .210 12 6.015b 7.023 .528 18 8 8 1 .468 .646 .534 df 4 4 1 .646 sided) .207 .121

a. 9 cells (100.0%) have expected count less than 5. The minimum expected count is .25. b. 14 cells (93.3%) have expected count less than 5. The minimum expected count is .06.

Age * reasonable price * familiarity_with_retailer

Crosstab

Count familiarity_with_retailer neutral disagree age 18-28 yrs. 29-39 yrs. 40-50 yrs. 51-60 yrs. Total neutral age 18-28 yrs. 29-39 yrs. 40-50 yrs. 60 yrs. and above Total agree age Total 29-39 yrs. reasonable price agree 2 3 1 0 6 1 1 0 0 2 2 1 3 0 6 1 1 strongly agree 3 4 0 1 8 2 3 0 1 6 1 1 3 1 14 2 2 1 1 14 5 5 5 7 Total

Chi-Square Tests Asymp. Sig. (2familiarity_with_retailer disagree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases neutral Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases agree Pearson Chi-Square N of Valid Cases Value 2.100a 2.831 .008 14 6.533b 8.067 .329 14 .c 2 6 6 1 .566 .366 .233 df 3 3 1 .929 sided) .552 .418

a. 8 cells (100.0%) have expected count less than 5. The minimum expected count is .43. b. 12 cells (100.0%) have expected count less than 5. The minimum expected count is .14.

Age * reasonable_price * after_sales_service

Crosstab

Count after_sales_service neutral neutral age 29-39 yrs 40-50 yrs Total agree age 18-28 yrs 29-39 yrs 40-50 yrs 60 yrs and above Total srongly agree age 18-28 yrs 29-39 yrs 40-50 yrs 51-60 yrs Total reasonable_price agree 1 1 2 0 1 0 0 1 1 0 0 0 1 1 2 1 0 4 3 2 2 0 7 3 4 0 1 8 2 4 0 1 7 2 1 15 1 1 13 6 6 strongly agree 1 1 2 4 7 Total

Chi-Square Tests Asymp. Sig. (2after_sales_service neutral Pearson Chi-Square N of Valid Cases agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases srongly agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases Value .a 2 3.772b 4.449 .000 13 5.714c 6.981 .690 15 6 6 1 .406 .456 .323 6 6 1 1.000 .707 .616 df sided)

a. No statistics are computed because reasonable_price is a constant. b. 12 cells (100.0%) have expected count less than 5. The minimum expected count is .08. c. 12 cells (100.0%) have expected count less than 5. The minimum expected count is .07.

sex * unorganised_retail_outlet * billing

Crosstab

Count billing unorganised_retail_outlet strongly disagree agree sex male female Total 4 1 5 disagree 5 2 7 9 3 12 Total

strongly agree

sex

male female

9 3 12

5 1 6

14 4 18

Total

Chi-Square Tests Exact Sig. (1sided)

Asymp. Sig. (2billing agree Pearson Chi-Square Continuity Correctionb Likelihood Ratio Fisher's Exact Test Linear-by-Linear Association N of Valid Casesb strongly agree Pearson Chi-Square Continuity Correctionb Likelihood Ratio Fisher's Exact Test Linear-by-Linear Association N of Valid Casesb Value .114a .000 .116 df 1 1 1 sided) .735 1.000 .733

Exact Sig. (2sided)

1.000 .105 12 .161c .000 .167 1 1 1 .688 1.000 .683 1.000 .152 18 1 .697 1 .746

.636

.593

a. 3 cells (75.0%) have expected count less than 5. The minimum expected count is 1.25. b. Computed only for a 2x2 table c. 3 cells (75.0%) have expected count less than 5. The minimum expected count is 1.33.

sex * unorganised_retail_outlet * familiarity_with_retailer

Crosstab

Count familiarity_with_retailer unorganised_retail_outlet strongly disagree disagree sex male female Total neutral sex male female Total agree sex Total male 8 1 9 4 3 7 1 1 disagree 3 2 5 6 1 7 1 1 11 3 14 10 4 14 2 2 Total

Chi-Square Tests Exact Sig. (1sided)

Asymp. Sig. (2familiarity_with_retailer disagree Pearson Chi-Square Continuity Correctionb Likelihood Ratio Fisher's Exact Test Linear-by-Linear Association N of Valid Casesb neutral Pearson Chi-Square Continuity Correctionb Likelihood Ratio Fisher's Exact Test Linear-by-Linear Association N of Valid Casesb agree Pearson Chi-Square N of Valid Casesb Value 1.593a .339 1.539 df 1 1 1 sided) .207 .560 .215

Exact Sig. (2sided)

.505 1.479 14 1.400c .350 1.449 1 1 1 .237 .554 .229 .559 1.300 14 .d 2 1 .254 1 .224

.275

.280

a. 3 cells (75.0%) have expected count less than 5. The minimum expected count is 1.07. b. Computed only for a 2x2 table c. 2 cells (50.0%) have expected count less than 5. The minimum expected count is 2.00. d. No statistics are computed because sex is a constant.

sex * unorganised_retail_outlet * after_sales_service

Crosstab

Count

after_sales_service

unorganised_retail_outlet strongly disagree disagree 1 1 2 0 2 7 3 10

Total

neutral

sex Total

male

1 1

2 2 9 4 13 12 3 15

agree

sex

male female

7 4 11

Total srongly agree sex male female Total

5 0 5

Chi square test Exact Sig. (1sided)

Asymp. Sig. (2after_sales_service neutral Pearson Chi-Square N of Valid Casesc agree Pearson Chi-Square Continuity Correctionc Likelihood Ratio Fisher's Exact Test Linear-by-Linear Association N of Valid Casesc strongly agree Pearson Chi-Square Continuity Correction Likelihood Ratio Fisher's Exact Test Linear-by-Linear Association N of Valid Cases Value .a 2 1.051b .037 1.628 1 1 1 .305 .848 .202 df sided)

Exact Sig. (2sided)

1.000 .970 13 1.875d .469 2.795 1 1 1 .171 .494 .095 .505 1.750 15 1 .186 1 .325

.462

.264

sex * reasonable_price * billing

Crosstab

Count billing neutral agree sex male female Total strongly agree sex male female Total 1 0 1 1 0 1 reasonable_price agree 4 3 7 4 2 6 strongly agree 4 0 4 9 2 11 9 3 12 14 4 18 Total

Chi-Square Tests Asymp. Sig. (2billing agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases strongly agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases Value 2.857a 3.935 .647 12 .818b 1.000 .042 18 2 2 1 .838 .664 .606 df 2 2 1 .421 sided) .240 .140

a. 5 cells (83.3%) have expected count less than 5. The minimum expected count is .25. b. 5 cells (83.3%) have expected count less than 5. The minimum expected count is .22.

sex * reasonable_price * familiarity_with_retailer

Crosstab

Count familiarity_with_retailer neutral disagree sex male female Total neutral sex male female reasonable_price agree 4 2 6 2 0 3 3 strongly agree 7 1 8 5 1 11 3 14 10 4 Total

Total agree sex Total male

6 1 1

6 1 1

14 2 2

Chi-Square Tests Exact Sig. (1sided)

Asymp. Sig. (2familiarity_with_retailer disagree Pearson Chi-Square Continuity Correction Likelihood Ratio Fisher's Exact Test Linear-by-Linear Association N of Valid Casesb neutral Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Casesb agree Pearson Chi-Square N of Valid Casesb Value .884a .080 .882 df 1 1 1 sided) .347 .778 .348

Exact Sig. (2sided)

.538 .821 14 2.567c 3.027 .014 14 .d 2 2 2 1 .277 .220 .907 1 .365

.385

a. 3 cells (75.0%) have expected count less than 5. The minimum expected count is 1.29. b. Computed only for a 2x2 table c. 6 cells (100.0%) have expected count less than 5. The minimum expected count is .57. d. No statistics are computed because sex is a constant.

sex * reasonable_price * after_sales_service

Crosstab

Count after_sales_service neutral neutral sex Total agree sex male female Total srongly agree sex male female Total male reasonable_price agree 2 2 1 0 1 1 0 1 2 2 4 4 3 7 6 2 8 7 0 7 strongly agree 2 2 9 4 13 12 3 15 Total

Chi-Square Tests Asymp. Sig. (2after_sales_service neutral Pearson Chi-Square N of Valid Cases agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases srongly agree Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases Value .a 2 1.264b 1.506 .020 13 4.286c 5.451 1.500 15 2 2 1 .221 .117 .066 2 2 1 .889 .532 .471 df sided)

a. No statistics are computed because sex and reasonable_price are constants. b. 5 cells (83.3%) have expected count less than 5. The minimum expected count is .31. c. 4 cells (66.7%) have expected count less than 5. The minimum expected count is .20.