Professional Documents
Culture Documents
Here's what
Palm Support sent me -- it worked for me, and hopefully it will work for you:
I would like to inform you that this issue is caused due to the corruption of some of the
files of the palm desktop software. So let us go ahead and perform a clean uninstallation
of the existing palm desktop software and reinstall it once again.
If you want to completely remove the Palm Desktop software from your computer, you
need to back up your data, uninstall Palm Desktop, delete files from your computer, and
then edit the Windows® Registry file.
Note: If possible, perform a HotSync® operation before following the instructions below.
Click Start, select either Find or Search, then choose 'Files or Folders'. In the 'Named:'
window, type the following command:
PALM.*
Select Find Now or Search Now. Ensure you have selected your Local hard drive.
Delete any files that are found with the exception of word processing documents, Internet
shortcuts or text files.
Repeat steps two and three using 'HotSync.*' for the typing command.
Note: When this step is complete, empty the Recycling Bin on the Windows Desktop.
Click OK to launch the Registry Editor. Click 'Registry' in the upper-portion of the
window and select Export Registry File.
Choose a file name for your backup (i.e. Regbackup); ensure 'All' is selected for the
Export Range, and save the file to the desktop.
Click Save and verify that the file is on the desktop. If the Registry backup is not visible
on your desktop, it is imperative to repeat steps three and four until the backup is visible.
Return to the Registry Editor window and click the plus (+) sign next to
HKEY_CURRENT_USER.
Click the plus (+) sign once each, next to Software, and next to U.S. Robotics.
Note: If you do not see the U.S. Robotics folder, close the Registry Editor window and
restart the computer; the registry file does not need to be modified.
Right-click the Pilot Desktop folder and select Delete.
Close the Registry Editor window and restart the computer. Palm Desktop should be
completely removed from your computer and you can choose to reinstall the Palm
Desktop software.