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3300 Setup for Connecting to NuPoint

License and Option Selection


The first step in setting up the 3300 for connecting to NuPoint is checking the Extended Hunt Group option to see if it is enabled. This is located on the License and Options Selection form which can be found under the License heading (See Figure 1).

Figure 1: License and Option Selection

If Extended Hunt Group is set to yes, then you can skip to System Options section. If not and you are not using a defaulted system, then you will need to perform a back up for the next step. Otherwise this change can cause the system to default and you will lose all of your programming. This documentation will not cover how to perform a backup and restore on the 3300. After performing the backup, select the change option on the License and Option Selection form. Change Extended Hunt Group to Yes. Restore the system from your backup. Then perform a DBMS Save from the Maintenance

Commands form. This is accomplished by selecting Maintenance Commands under the Maintenance and Diagnostics heading (see Figure 2). In the command textbox, type DBMS SAVE and then click the submit button.

Figure 2: DBMS Save

System Options
The ports that are used by NuPoint to connect to the 3300 are programmed as 5220 or 5240 IP endpoints on the 3300. NuPoint needs to be able to register these IP Endpoints in order to create the ports. Thus the Registration Access Code and Replacement Access Code need to be set on the 3300. By default these values are *** for the Registration Access Code and ### for the Replacement Access Code. To check whether or not these values have been set, navigate to the System Options form. This form is located under System Properties -> System Feature Settings (see Figure 3). If the Set Registration Access Code field is set to *** and the Set Replacement Access Code field is set to ###, then skip to Class of Service. Otherwise, click the change button and change the fields described above to the values mentioned above.

Figure 3: System Options

Class of Service Options


The next step is to setup a Class of Services for NuPoint's inbound ports such as Voice Mail or Auto Speech Attendant and a Class of Service for the outbound ports such as DTMF to PBX or Pager / Dialer. First navigate to the Class of Service Options form. This form is located under the heading of System Properties -> System Feature Settings (see Figure 4). Determine which class of service number you would like to use for incoming NuPoint ports. Double click on the desired class of service. Scroll thru the options and enable the following: COV/ONS/E&M Voice Mail Port, HCI/CTI/TAPI Call Control Allowed, HCI/CTI/TAPI Monitor Allowed, and Public Network Access via DPNSS. Save the class of service. Next determine which class of service number you would like to use for outgoing NuPoint ports. Double click on the desired class of service. Scroll thru the options and enable the following: COV/ONS/E&M Voice Mail Port, HCI/CTI/TAPI Call Control Allowed, HCI/CTI/TAPI Monitor Allowed, Public Network Access via DPNSS, and Do Not Disturb Permanent. Save the class of service.

Figure 4: Class of Service Options

IP Endpoints used for NuPoint Ports


Next you will need to create the IP endpoints that will be used as ports by NuPoint. If Record a Call is enabled on the NuPoint system, then you will create 5240 IP endpoints to be mapped as incoming NuPoint Voice and outgoing Pager Dialer ports. If not, you will create 5020 IP endpoints to be mapped to the incoming NuPoint Voice and outgoing Pager Dialer ports.. DTMF to PBX ports will always be mapped to 5020 IP endpoints. To create the IP Endpoints, navigate to the Multiline IP Sets form. This is located under Users and Devices -> Advanced Configuration -> IP Telephones (see Figure 5). Click the add button. Enter the number IP devices to be created in the Enter the number of records to add textbox. Change the device type to 5020 or 5240. Use the paragraph above to decide which device type should be selected. Enter the starting DN to the Number textbox and 1 into the Numbers Increment textbox. Enter 1 into the Interconnect Number textbox. Click the save button to create the IP endpoints.

Figure 5: Multiline IP Sets

Next, the Class of Service needs to be changed for each IP endpoint created above. This action is accomplished by navigating to the User and Device Configuration form. This form is located under Users and Devices (see figure 6). Double click on the first newly created IP endpoint. Select the service tab. Change the Class of Service value for Day, Night 1, and Night 2. If the IP endpoint is going to be used for an incoming port, use the class of service for incoming ports. If the IP endpoint is going to be used for DTMF to PBX or Pager/Dialer, use the Class of Service for outgoing ports. Click save and repeat for each IP endpoint created for use with NuPoint.

Figure 6: Class of Service for IP endpoints

Voice Mail Hunt Group


The next step is to create the Voice Mail hunt group that will be used to call voice mail. All of the endpoints created in the section above will be added to this hunt group. Navigate to the Hunt Groups form. This is located under Users and Devices -> Group Programming (see Figure 7). Click the add button. Enter the hunt group number that will be used for Voice Mail and change the Hunt Group type to Voice Mail (see Figure 8). Click save.

Figure 7: Voicemail Hunt Group

Figure 8: Voicemail Hunt Group Type

The final step is to add the members to the hunt group. Again select the Hunt Groups form. Click on the newly created hunt group. Click on the Add Member button. This will bring up the Add Range Programming Hunt Group Members form (see Figure 9). In the Enter the number of records to add, enter the number of IP devices created in the previous section. Enter the starting IP Endpoint in the Number textbox and 1 in the Number Increment By textbox. Click the Save button.

Figure 9: Add Members

HCI Reroute Hunt Group


The last step is programming the HCI Reroute Hunt Group. The steps involved will be to create the HCIReroute hunt group and to set it to always route to the voice mail hunt group. The primary (maybe only) reason for setting up a HCIReroute hunt group is to enable MiTAI for MWI. In order to create the hunt group, navigate to the Hunt Groups form (see Figure 7). As mentioned previously, this is located under Users and Devices -> Group Programming. Click the Add button. Enter the hunt group number that will be used for the HCIReroute and change the Hunt Group type to HCIReroute (see Figure 10). Click save.

Figure 10: HCIReroute

The next step is to setup the Call Rerouting Always Alternative that will be used by the HCIReroute hunt group. The first step is to navigate to the Call Rerouting Always Alternative. This is located under Call Routing -> Call Handling (See Figure 11). Double click on a Call Rerouting Always Alternative number to use for the HCIReroute hunt group. Select a value other than 1 since 1 is the default value for all devices. Set the Reroute option for all of the values and enter the Voice Mail Hunt Group DN for the Directory Number textbox. Click save.

Figure 11: Call Rerouting Always Alternatives

The final step is to set the HCIReroute group to use the Call Rerouting Always Alternative that was created in the previous step. Navigate to the Call Rerouting form. This is located under Call Routing -> Call Handling (see Figure 12). Double click on the entry for the HCIReroute Hunt Group. Change all of the Call Rerouting numbers to the number used in the previous step. Change the Call Rerouting DND Type to All. Click save.

Figure 12: Call Rerouting

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NuPoint Setup for Connecting to the 3300


There are two options of connecting NuPoint to the 3300: Standalone NuPoint and NuPoint with MAS. The selection between these options not only impacts the setup of NuPoint but also can impact the setup of the 3300. The previously mentioned setup of the 3300 will be the same for both choices, but adding phones to the system can differ. With a stand alone system, all of the phones are programmed on the 3300. With NuPoint with MAS, the 3300s extensions can be programmed on the MAS using single point provisioning thru the Users and Services application on the MAS server. Another key difference between stand alone NuPoint and NuPoint with MAS is where the Network Element for the 3300 is programmed. On a stand alone NuPoint, this is programmed in Offline Configuration under Network Elements. On NuPoint with MAS, this is programmed in Users and Services under the Network Elements. From Users and services, the 3300 network element is propagated to the Network Elements in the Offline Configuration. Besides these two key differences, all other programming is essentially the same.

Stand Alone NuPoint


Network Elements
The first step in programming NuPoint regardless of whether it is stand alone or on MAS, is to program the Network Element. The network element is used to point the ports to the 3300. From the NuPoint webpage which should be https://fqdn/server-manager/, log into NuPoint as admin. From the MSL webpage, select the NuPoint Web Console. From the NuPoint Web Console, select Edit Offline Configuration which is listed under the Offline Configuration Heading (see Figure 13).

Figure 13: Edit Offline Configuration

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From the Offline Configuration page, select Duplicate Active Configuration (see Figure 14). Click on the Duplicate button (see Figure 15). The reason for doing this, is due to the way NuPoint saves and activates offline configurations. NuPoint has three Configurations: the Active Configuration, the Inactive Configuration, and the Offline Configuration. When the Offline Configuration is activated, the Active Configuration is moved to the Inactive configuration, and the inactive configuration is moved to the offline configuration. Thus if the offline configuration is not duplicated from the active configuration, key changes made in the past could be lost.

Figure 14: Duplicate Active Configuration

Figure 15: Duplicate Active Configuration Screen

Next click on the Network Elements link under the Offline Configuration heading (see Figure 16). On the Network Elements page, click the Add button (see Figure 17).

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Figure 16: Network Elements Selection

Figure 17: Network Elements

On the Add Network Element page, change the type to MN3300. Enter a name to identify the Network Element. Enter the IP address of the 3300. For the user name, enter system. Enter the system user password for the 3300. Enter *** for the Registration Access Code and ### for the Replace Access Code as shown in Figure 3. For the HCI Reroute Hunt Group number, enter the number used in the previous section HCI Reroute Hunt Group. Click the Add button. At this time, you could commit the changes to the offline configuration and then activate it, however the next section will also involve making changes to the offline configuration. Therefore the steps needed to perform this action will be listed at the end of the next section.

Voice Mail Line Group


The next step is to add the voice mail line group. From the Offline Configuration window, select the Line Groups link under the Offline Configuration heading (see Figure 18). On the Line Groups web page, click the Add button.

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Figure 18: Line Groups

On the Add Line Group web page (see Figure 19), click the Next Available button to fill in the Line Group Number (the value should be 1 since this is the first line group being created). Enter a Name such as Voice Mail to describe for what the line group will be used. Choose NuPoint Voice for the Application and NuPoint Voice for the User Interface.

Figure 19: Add Line Group

Next click the Add Button under the Lines heading. This will bring up the Line Triplet dialogue box (see Figure 20). Click the Next Available button to get the next available Line Triplet (1:0:0 should come up since this is the first time line triplets are being assigned). Select the Name entered in the previous section to identify the Network Element for the PBX. Enter the first extension number that was created in the section IP Endpoints used for NuPoint Ports in the Mapping field. After clicking the Add button, the web page should look similar to Figure 21.

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Figure 20: Add Line Dialogue

Figure 21: Add Line Group after adding Lines

Next, click on the Dialing Plan tab on the Add Line Group page (see Figure 21). This will bring up the Dialing Plan web page. For this particular setup we will focus on the standard option for the dialing plan. The dialing plan consists of nine numbers separated by commas. The first number tells the system the total number of digits that extensions which begin with the digit 1 have. The second number tells the system the total number of digits that extensions which begin with the digit 2 have. This continues on down to the digit 9. Each beginning digit extension can be assigned a value of 0 11 or v. The v option stands for Variable. If this option is selected, the caller will need to press the # key after entering in the mailbox number. Also worth noting here, by default, mailboxes 999 and 998 are created. 998 is the default administrative mailbox and 999 is the default attendant mailbox. Unless the administrator and attendant mailboxes are reassigned, the

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9th digit in the dialing plan should be left to 3 or v. These mailboxes can be changed in the next step.

Figure 22: Dialing Plan

Next, click on the Voicemail tab on the Add Line webpage (see Figure 23). The three most significant fields on this tab are the Administrators Mailbox Number, the Attendants Mailbox Number, the Systems Attendant Extension, and the Key_0 for Attendant transfer during greeting checkbox. As mentioned in the previous paragraph, the default mailboxes for Administrator and Attendant are 998 and 999. If you would like to change these mailboxes, these are the fields to use in order to accomplish the task. By default the attendant extension is 0. This means that NuPoint will rely on the PBX to define what happens when 0 is dialed. You can set the attendant for an individual mailbox, or the line group. If the mailbox has an attendant programmed other than 0, then that attendant will be used. If the mailbox does not have an attendant programmed, then it will rely on the System Attendants extension. If the System Attendant extension is set to 0, then it will rely on the PBX. The Key_0 for Attendant transfer during greeting

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checkbox enables the caller to dial 0 during the greeting to initiate a transfer to the attendant. If this option is not selected, then the caller will be directed to the mailboxes login when 0 is dialed during the greeting. Both options will transfer you to the attendant when 0 is after the greeting. After choosing the Voicemail options, click the save button.

Figure 23: Voicemail Tab

The next step is to commit the changes that have been made to the offline configuration. Click on the Commit changes & Exit link under the Offline Configuration heading (see Figure 24). Click on the Commit button. Next click Activate link at the top of the page. (See Figure 25). On the Activate Offline Configuration page (See Figure 26), deselect the check boxes for Wait for MWI queue to empty and Wait for Pager queue to empty. Click the Activate button.

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Figure 24: Commit Offline Changes

Figure 25: Activate Link

Figure 26: Activate Offline Configuration

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Creating and Setting Up Mailboxes


The final step for setting up NuPoint will be the creation and setup for a basic mailbox. First click on the Mailboxes link under the Mailbox Maintenance heading (see Figure 27). Click on the Add button on the Mailboxes web page (See Figure 28). On the Add Mailbox(es) web page (see Figure 29), enter the Mailbox number. If this mailbox is to be associated with an extension and you would like the mailbox to receive MWI from the mailbox, then the mailbox number and the extension number need to be the same. Enter a number for the extension. If the extension is the same as the mailbox number, then this field can be left blank. If the extension is different from the mailbox number, entering the extension in this field will associate this mailbox with the extension when the extension calls into NuPoint. Thus when this extension dials the Voice Mail Hunt Group number, the login for this mailbox will answer. This field is not used for MWI. The easiest method for enabling MWI is to program the extension and the mailbox as the same number. There are methods for programming this, but this is covered in other documentation. Enter a name for the name for the mailbox in Last Name, First Name format. Enter a default passcode for the mailbox. The mailbox owner will be asked to change this passcode when the mailbox is initialized. Enter an attendant if desired.

Figure 27: Mailboxes

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Figure 28: Mailboxes Web Page

Figure 29: Add Mailbox

Click the Class of Service tab. The default Feature Class of Service for a mailbox created in NuPoint is Unlimited. There are fifteen predefined Feature Class of Services (FCOS). The two most popular are Unlimited and MAS. There are well over 300 options that can be enabled or disabled for a FCOS. You can create custom FCOS or edit the existing

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FCOS by selecting the Feature COS link under the Class of Service heading. For the purposes of this documentation, we will use the default unlimited FCOS.

Figure 30: Class of Service

Click on the Message Waiting tab on the Add Mailbox web page (see Figure 31). Select MiTAI Messaging from the Message Waiting #1 Type selection box. Click the Save button to save the mailbox.

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Figure 31:Message Waiting

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NuPoint With MAS


There are only two differences between setting up NuPoint with MAS and Stand Alone NuPoint. The first is adding the Network Element and the second is adding the mailboxes. This section will only cover those two topics. Refer to the stand alone NuPoint documentation for the rest of the steps.

Network Elements
In order to add the Network Element for NuPoint with MAS, navigate to the MAS Server Manager webpage (https://fqdn_or_IP_Address/server-manager). Login as admin. Click the Users and Services link under the Applications heading (see Figure 32). On the Users and Services web page, click on the Network Elements tab (see Figure 33). On the Network Elements web Page (See Figure 34), click on the Add button.

Figure 32: Users and Services

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Figure 33: Users and Services Web Page

Figure 34: Network Elements Tab

This will bring up the Add Network Element web page. Figure 35 shows the Edit Network Element web page, but they are similar enough. First set the type to Mitel 3300 ICP. Next enter a System Name. This name will be used to identify the PBX when adding lines to the Voice Mail Line Group. Enter the IP address of the 3300. Enter system for System Login. Enter *** for the Set Registration Code and ### for the Set Replacement Code. Set COS numbers for the various types of devices. Enable Single Point Provisioning. This will allow MAS to create extensions on the 3300 that it will associate with mailboxes and users. Enable NPM IP integration. This will push this Network Element into NuPoints Network Elements. Set the Call Forward Directory Number to the Voice Mail Hunt Group Number created on the 3300. Set the HCI Reroute Hunt Group number for Mitai MWI to the HCI Reroute Hunt Group that was

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created on the 3300. Click the Add button. This will bring up a prompt message to activate the NuPoint. Click on the Activation link and activate NuPoint. Follow the instructions for Stand alone NuPoint for sections Line Groups then return for the last section of NuPoint with MAS: Adding Users, Phones, and Mailboxes.

Figure 35: Network Element Edit web page

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Adding Users, Phones, and Mailboxes


Adding Users NuPoint with MAS and Single Point Provisioning allows for programming 3300 phones and users, and NuPoint Mailboxes from the MAS interface. The first step is to program a user. Click on the Users and Services link under the Applications heading on the MAS server manager web page (see Figure 33). Click the Add button to add a user. This will bring you to the Create New User web page (see figure 36). Enter the first name, the last name, and a primary email (if desired). A user name will be automatically generated with the last name followed by the first letter of the first name (all in lower case). The user name will be used to log into the users to their My Unified Communications account. This will have links to their NuPoint Mailbox and AWC accounts. The password is used for the My Unified Communications login. The TUI Password will be used for logging into mailboxes. After filling in all the relevant information, click the Save button.

Figure 36: Create New User

Adding Phones After the user has been created, tabs for Phones, NuPoint Unified Messaging, and Audio and Web Conferencing (if the AWC blade has been loaded onto the system), will appear next to the User tab (see Figure 37). Click the Phones tab then click the Add New Phone button. The Add New Phone web page will appear (See Figure 38). Select Mitel 3300 ICP for the Phone Type, set the Network Element to the 3300, enter the extension number in Number, and select the correct Device Type. Click the save button.

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Figure 37: Phones tab

Figure 38: New Phone

Adding Mailboxes Click on the NuPoint Unified Messaging tab on the Edit User web page (see Figure 39). Click on the Add New Mailbox button. This will bring up the New Mailbox web page (see Figure 40). If more than one phone was added, select phone to be used for the mailbox in the Extension field. The FCOS is by default set to MAS for NuPoint with MAS. This FCOS adds features for record a call and call director to the Unlimited FCOS. Set Message Waiting #1 to Mitai Messaging. Click the save button to create the mailbox.

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Figure 39: NuPoint Unified Messaging Tab

Figure 40: NuPoint Unified Messaging

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