Question papers Sub Osi Batch 2009-11 SEC I Each ques 7 marks Attempt any 4 What are the

5 experience design principles? Explain giving an example of each What are the major sources of service sector growth? What are the 5 steps in the service strategy formulation process? What are the 5 operational strategies that may be used to achieve overall cost of leadership in services? to achieve differentiation in services? SEC II 6 a) Why is forecast accuracy so important in service industry ( 5 marks) b) Demand for patient surgery at general hospital has increased steadily in the past few years as seen I the following table( 7 Marks) Year 1 2 3 4 5 6 Outpatient surgeries performance 450 495 518 563 584 ?

The director of medical services predicted 6 years ago that demand in year 1 would be for 410 surgeries Use exponential smoothening, first with a smoothening constant of 0.6, and then with 0.7. to develop a forecast for year 2 through 6. Sub : Enviornment---skipped Objectives Xerox SEC-II

Answer any 5 Each ques 3 marks 1) List any 5 designated consumers as per EC act 2001 for implementation of energy conservation program 2) Describe role & importance of Elect. Regulatory Commision in our contry 3) What do you understand by standard and labeling program for electrical appliances. 4) Write an short note on Geothermal energy 5) Briefly write how to impove energy efficiency in compressed air system 6) What is the role of state Pollution Control Boards in development of industries 7) What are sources of solid waste SEC III Answer any 2 Each 5 marks 1) What are the steps involved in analysisng an ecosystem 2) Write a note on demand side load management 3) What are the effects of green productivity on the business

Sub TIM Attempt any 4 Substantiate answers with real life examples 1 .Differentiate between radical innovation & incremental innovation from corporate strategy point of view? Explain the risks which are normally faced by FMCG industries in India. 2 a) Competitive advantage is supported by competitive technology in the changing market situations? Discuss b) Explain the importance of integration of diverse production operations in manufacturing technology 3 a) why technological forecasting is more concerned with the longer trends of technological development in electronic industries b) How is the style of management, its flexibility and learning abilities are important determinants of R & D success in pharma industries? 4 a) Investment in new technology requires hierarchy of evaluations. Explain

b) The management of improvement is concerned with the more effective use of an existing set of technologies. Justify 5 a) Innovations ultimately help the economics of improvement. Discuss with examples from the Indian industries. b) Explain the role of adoption of new technology and its incorporation in new products . How does it contribute of technological leadership? 6 Write short notes on any two a) Role of STA in Technology assessment b) Corporate Strategy Technology c) Disruptive innovation Sub : WCM Attempt any 4 Each 15 marks 1. 2. 3. 4. Describe the core beliefs of Lean manufacturing Find examples of JIT in services? Which aspects are easiest to apply in services/ Explain Schonbergers framework of WCM What is SMED? How internal & external setups affect SMED? Explain with examples from either domestic or service sector example. 5. Explain the bath tub curve, and its implication with the concept of TPM. Comment on MTBF, MTTR with suitable examples 6. What is the meaning of WCM? How far is it relevant and/or necessary to our country

Sub International Logistics Attempt any 2 ques from part 1 , each 10 marks, Part 2 is compulsory 20 marks Part 1 1) What are the challenges and advantages of sourcing from a low cost country 2) Give the purposes of a) Bill of Lading b) Bill of Exchange c) Certificate of origin 3) A typical organization having departments in sales & marketing, manufacturing , production planning & control and logistics is in the business of aqua pumps, approximately 10% of the components like bearings are imported. The organization is suffering from Stock out costs , spares non availability , delayed responses etc.. What performance measures you will suggest a) For the departments b) for integration between departments.

Part 2 You want to export books to Paris. Explain the procedures of export for exporting the books to Paris starting from the phase of submitting the proposal (offer) Sub: ECO 1) Explain Cash to-Cash cycle time performance measure used to evaluate the supply cahin performance . Provide your comments on the possible effect of the following parameters on Cash to Cash Cycle time.(8 marks) a) Reduction in COGS b) More frequent deliveries from the suppliers c) Reductions in time customers are allowed to pay for goods d) Change from paying suppliers on receipt og goods to waiting 60 days to pay suppliers.

2) Describe very briefly 2 capacity planning techniques . Provide your comments on the situations where these techniques would be most appropriate( 8 marks) 3) A firm makes car seats for an automaker in two varieties : Leather & Fabric The standard labour hours for thse are 1.2 & 1.0 hrs. The seats are made in two work centres, sewing amd assembly , where the average percentage of work has been 55 percent for sewing and 45 % for assembly. Given the following schedule for the next 6 weeks , calculate the labour hours in each of the two work centres. (All quantities are in hundres of units)( 8 marks) Week Leather Fabric 1 15 65 2 20 60 3 18 62 4 21 59 5 15 65 6 13 67

4) The Optima shop has two wok centers . Big Mess and No problem. The Monday list of orders to be filled this week shows up the total set up and total run time requirements.( in hours) at two work centers. Big Mess No Problems Customer Order 1 Part A:Set up 5, run 10 Part C: Set up 1, run 2 Part B : Set up 2, run 5 Customer Order 2 Part A: Set up 5, run 3 Part C: Set up 2, run 2 Customer Order 3 Part B: Set up 2, run 5 Part C: Set up 1, run 3 Joe Briggs, the scheduler of Optima, said his first criterion is to minimize setups , and the second is to prioritize customer orders in numerical order. a) How should he schedule part production in the two qork centers(use GANTT charts to explain)

b) What are the possible delivery dates without overtime if capacity is 40 hrs in each of the work Centre. c) How the answer to part b change if only on person does is assigned to do the setup in both the work centres 5) What are the key factors to be considered in adopting Quality Improvement initiatives in any organization? Discuss briefly four such factors.( 8 marks)

Sub : International Finance Attempt all 1) As a consultant of a new generation private sector bank , how would you suggest to your client in Risk management in respect of their Integrated Treasury Operations. You should cover differnet types of risks and how to hedge such risks.(10) 2) i) Match the following(5) a) FCNR deposists a)Spot Deal b) CRR b) RBI c) ADR c) Settlement Account d) T+2 d) International investments e) Nostro account e) NRI

ii)

Briefly explain the features of each of the above mentioned items.(5)

3 a) Highlight the features of any three of the following(6) i) ii) iii) iv) v) Back to back LOC Confirmed LOCS Interest Rate risk Credit Risk Nostro accounts

b) identift the answers for the following(4) i) If NRIs can open FCNR accounts , Indian residents can open which foreign currency accounts? ii) If import of raw materials is an example of curret caaount transqction, then how would you classify the import of capital machinery. iii) A credit risk is also known as settlement risk, if so how would you identify default risk

iv) An interest rate risk can be classified as a market risk, then , if so how would you classify exchange rate risk v) i)Forex markets operate on 24x7 basis. Please highlight the importance of International Forex centers., starting from Tokyo, japan---------to new york, USA and the impact of their operations based on the time zone difference. ii) The role of front & back office of a treasury.(5) SALES & DISTRIBUTION MANAGEMENT Note Each answer must be illustrated in tabular form or with conceptual diagrams Make logical assumptions wherever required All the data illustrated must be backed by proper conclusions Be brief and to the pont Q 1 In relation to the case give a brief note about 5 x3=15 a) The growth prospects of the industry with respect to various segments b) Definition of the distinct product categories based on usage/utlity c) Carry out cell analysis of atleast 2 cells Q2 A) based On the case study , elaborate on distribution channels used 5x3=15 B) Evaluate the effectiveness of the existing channel structure vis--vis reaching out to the respective user segments C) Be free to suggest viable alternatives in line with the assumptions made by you. Q 3 A) Suggest the strength of the sales force needed to service a particular region making valid assumptions about call freq. & daily rate for the industry.(5 marks) B) Is their any influence of the trading maps and areas in the indian context on the product of this company.(5 marks)

REPEATERS International Logistics Attempt any 2 from part 1 , each 10 marks Part 2 compulsory 20 marks Part 1 1. A company has production facilities in different parts of the world and sells their products in the entire globe. They want to effectively practice delayed differentiation and postponement.What ramifiacations this new initiative will have on their supply cahin 2. Suggest LITS design to achive shared replenishment management as required by the sectoral integration. 3. Please describe the incoterms in detail clearly specifying when the responsibility changes from the seller to the buyer. EXW, CIF, FOB, FCA, DDU.In CIF transaction, if the goods are lsot in transit , who files the insurance claim.Whcih is the only Incoterm where the exporter does notdo export clearance. Part 2 List the Import Documents and explain their features. Operations in Service Industry Each Ques 7 marks Sec-A Attempt any 4 1. 2. 3. 4. 5. SEC-B 6a) What effect does the value of the smoothening constant have on the weight given to the past forecast and the past observed value b) Sales of industrial vaccummm cleanrers at R.L Supply co over the past 13 months are as shown below Sales (thousand) 11 Month jan What are the customer criteria for selecting a service provider Epalin the 3 deciders of the service purchase decision. Expalin the 3 stages in the evolution of the virtual value chain of services Name 5 factors that limit the use of information in services giving an example of each What are the various categories of service innovation? Give an example for each?

14 16 10 15 17 11 14 17 12 14 16

Feb Mar Apr May Jun July Aug Sept Oct Nov Dec

Using moving average with 3 periods , determine the demand for vaccumm cleaners for the next feb Using a weighted average with 3 periods determine the demand for vaccumm cleaners for Feb. Use 3, 2, 1 for the weights for the most recent, second most recentand 3rd most recent respectively. EXECUTION & CONTROL 1. Describe the supply chain metrics that you will need to focus on to assess the improvements achieved by implementing integrated ERP syatem in your organization. Describe atleast 4 such metrics. 2. Describe the points that need to be considered in managing the bottleneck work centre 3. A company with the three product lines has estimated the weekly capacity requirements for the work centres as below Product Line Work Centre A B C 100 35 hrs 28 hrs 12 hrs 200 25 hrs 37 hrs 56 hrs 300 46 hrs 35 hrs 33 hrs A) How many work centers ( and duplicate machines) are needed in each work centre if they are to work 40 hours per week B) What is the difference if the firm decides to work two shifts(80 hors per week) 4. XEROX--5. Describe any two Quality Improvement techniqes briefly.

World Class Manufacturing Attemt any 4 Each 15 marks

1. Describe the core beliefs of JIT philosophy 2. Quote example of SMED in services. Which aspects of SMED are easiest to apply in services 3. Explain in a graph and comment upon the relationship between waste elimination efforts and break even point 4. Explain the emerging signs of equipment problems and their relationship with TPM. Define the new role of operators in TPM vis- a- vis old rule. 5. Given the OEE data, we can determine the cost of unreliability or poor equipment performance. Defend this statement in the light of TPM 6. It is said that WCM is non-ending journey. How far is it true and applicable to India. Provide lucid examples vis a vis foreign WCMs

Env Objective Xerox Sec-II Answer any 5 Each 3 marks 1) 2) 3) 4) 5) 6) 7) 8) What are the different types of pollution Describe the forest ecosystem Write short note on Green Productivity What are the various costs associated with waste disposal Explain the working of Photovoltaic cell Write 2 routes by which solar energy is harnessed How does an industry , nation, and globe would benefit from energy efficiency programs Explain energy flow diagram

SEC-III Answer any 2 Each 5 marks 1) Distinguish between Conventional and Non-Conventional sources of energy 2) Explain the concept of Energy Management System 14001-2004 3) Explain the concept of Integrated Management System(IMS) TECHNOLOGY AND INNOVATION

Attempt any 4 Write Concise answers Substantiate with real life examples 1. Differntiate between Incremental Innovation & Modular Innovation from Corporate Strategy point of view. State the risks which are normally faced by Indian FMCG companies 2. 2a) How Technological economics relates the principles of economics to the laws of science and practices of technology b) technology Strategy largely affects Business strategy 3 a) How Technological economics is important in investment and operational decisions. Illustrate your answer with Indian automobile scenario b) Competitive advantage is supported by competitive technology. Justify with examples 4 a) The inputs for technology strategy are technology assessment and technological forecasting. Expalin with examples. b) How technological forecasting is more concerned with the longer trends of technological development. 5 a) Investment in new technology requires hierarchy of evaluations. Expalin b) Discuss the importance of Intergartion of diverse production operations in manufacturing technology 6 Write short notes on ant 2 a) Product development principles b) Radical Innovation c) Technolgy Assessment International Finance Attempt all 1) As a consultant of a new generation private sector bank , how would you suggest to your client in Risk management in respect of their Integrated Treasury Operations. You should cover differnet types of risks and how to hedge such risks.(10) 2 a) What is a LOC(2) b) Expalin the role of 1) Opening banker 2) advising banker 3) negotiating banker(6) c) Give an example of 1) Transport Document 2) Finance Document(2)

3) The forex markets like the capital markets are volatile . The market exchange rates fluctuates due to the market forces. Highlight the different factors that influence the exchange rates in the markets.(10) 4 a) Though India is parcticisng the concept pf LPG for over two decades, it is mentioned that Indian Rupee is partially convertible.(6) Expalin the different situations of current and capital account transactions b) Identify the currencies of the following bonds traded in the international amrkets i) Yankee bonds ii) Bull dog bonds III) Samurai bonds 1v) GOI bonds

SALES AND DISTRIBUTION MANAGEMENT Note Each answer must be illustrated in tabular form or with conceptual diagrams Make logical assumptions wherever required All the data illustrated must be backed by proper conclusions Be brief and to the pont

Case( to be xeroxed) 1) a) b) c) In relation to the case give a brief note about(5 marks) The growth prospects of the industry with respect to various segments Definition of the distinct product categories based on usage /utlity(5 marks) Carry out Cell Analysis for atleast 2 cells(5 marks)

d) 2 a) Based on the case study , elaborate the distribution channels used(5 marks) e) b) Evaluate the effectiveness of the existing channel structure vis--vis reaching out to the respective user segments. (5 marks) f) C) Be free to suggest viable alternatives in line with the assumptions made by you. (5 marks) Q 3 A) Suggest the strength of the sales force needed to service a particular region making valid assumptions about call freq. & daily rate for the industry.(5 marks) B) Is their any influence of the trading maps and areas in the indian context on the product of this company.(5 marks) MBA 2008-10 Sales & Distribution management

All ques are compulsory 1. Define Sales Quotas ( 5) 2. What is the thumb rule for identifying if quotas are correctly set or not ( 5) 3. Design formats for setting quotas for Sula Wines Mumbai city on the following two parameters a) Territory wise b) Dealer wise II a) Who In the company decides on fixing the MRP of any product( 5) b) What is the basis for arriving at the Sales Turnover/Sales Revenue in Value as mentioned in any of the companys balance sheet? Is it inclusive of Excise duty, Local levies, VAT? Please explain( 5) c) Is the MRP inclusive of Retailer s margin, Stockists Margin & VAT? Please explain( 5) III a) List down 5 prime traits of a good sales manager ( 5) c) Prepare a check list for analyzing the profile of would be applicants for a salesperson job Ques paper 2 All ques compulsory I a) Define Sales forecasting(5) b) Design Sales forecasting Formats for Kellogs-Breakfast Cereals for Nasik city based on the following 3 dimensions(10) i) Product Lines ii) By channel of sale iii) By major market/ customer segments II a) Mention 5 characteristics by which you can identify a Wholesaler as distinct from a Retailer(5) b) What are the 5 key ques which need to be addressed by any company as a part of the channel selection & opening process(5) c) what are the 5 primary objectives for opening up an new channel partner(5) III a) What are the important facts that we should bear n mind about the state of mind of the existing channel partner whilst going in for the new opernings( 5) b) Give the various steps involved in Reolving conflicts with the existing channel partner which have arisen due to new channel partner getting appointed in the region( 5)

INTERNATIONAL FINANCE

Select the appropriate answers for the following ques(10) ---obj---to be xeroxed II) One of the important factors that effect the market palyers worls over is the movement pf price. , which is in the forex markets ., recognized as an exchange rate risk. What are the factors that results in the volatility in the exchange rates?(10) III) Distinguish between (ans any 2)( 10) a) b) c) d) LIBOR/MIBOR Preshipment Credit/Postshipment Credit Advising banker/Operning Banker Forward exchange contract/Futures

IV) One of the important decisive factors for investing into different investment markets is the forex reserves of the nations. In this context briefly discuss about the forex reserves position in India, Since India started to practice the concept of LPG environment.(10)