MBA-Information Systems Management Assignment 1.

Analyze the Goals and Objectives using the mission statement as the basis - Human resource with superior qualities : A company cannot operate without proper human capital management. A good human capital management should be able to recruit and retain suitable candidates and employees. Create an ethical workforce environment that can integrate the business with human capital and not segregate them as different entities in the organization

2. SWOT Analysis - Strength: HSBCs brand name itself is a strength of its own. Strong capitalization can ensure its economic strength, hence the need of borrowing money is eliminated. High security for customers. - Weakness: With high capitalization, HSBC aims at small businesses and without proper risk management, lending money to these organizations can be a risk. - Opportunities: HSBCs strong capital can attract better trading conditions. Can put itself into a better position with competitors in the future and the opportunity to acquire smaller/competitor banks is there. - Threats: Investors who suffered financially will look for other alternatives such as competitors. 3. Strategic Model - Objective is to innovate the current IS/IT to better serve current and future customers. Sophisticated, Simplicity and Security Integrate the current IS/IT with the latest technology trend. Mobile Banking Innovate partnership with telco companies such as Maxis, Digi, Greenpacket (WiMaX), YTL. Cons: can only aim at average to higher income customers who can afford smart phones and higher phone bills (data plan) Careful decisions to be made on who to partner with to avoid conflict of interests. And instead of creating a whole information system, integrate with the current one to avoid time loss and cost. Surveys need to be done to acquire information database: type of phone, income market, preferred telco companies, etc. Security cannot be jeopardized in conveniences expense. CRM needs to Integrate with Innovation

4. From Different Managerial levels of decision making, Based on Human Resource: (from bottom till top) KPIs will need information such as : Customer feedback, Personal sales performance, employee engagement surveys, market remuneration reports, branches monthly reports, employee turnover rate, IT failure frequency check, Fraud cases.

5.

Level

Type

IS

Competitive strategy Be competitive in the market and ensure integration of the HR dept and the organization as a whole

Strategic

ESS

Succession planning on worforce budget vs cost, smooth operations and benchmarkings (where to position the company in the market)

Management DSS

Information system/company analysis to decide whether to implement third party job evaluations/job mapping/rewards system Provide Information System on company's internal Compensation and Benefits

Retain employees, Make suitable recruitments, provide suitable trainings monitor employee engagement and KPI, monitor employee's satisfaction with current rewards scheme Obtain the most up to date information on external market remuneration information

Operational level

TPS Outsource for information on Market Remuneration/ salary surveys/ employee engagement surveys

Knowledge

KWS

6. Confidential information (salaries) can be leaked to and from external source (management consulting firms), security issues.