DENNIS HOOK

Windham, Maine 04062 207.756.0215 dmhook@comcast.net

~ STORE MANAGER ~
Accomplished, intuitive, and vastly experienced business executive, with progressive years and strong background in retail management, business development, general management, along with verifiable success in managing self-owned business. Detail-oriented and able to make strategic plans practically feasible. Key catalyst in driving multimillion-dollar revenue and profit gains for diversified environment.

QUALIFICATIONS SUMMARY
Executive professional equipped with 20 years of comprehensive experience in leading operational, sales support, and based activities within large scales organizations. Recognized as results-oriented leader with record of success in supporting revenue generation and retention activities. High-performance team builder, successfully in driving class solutions, profitable revenue growth, and market share expansion. Equipped with diverse major programs experience across multiple vertical; innovatively design and deploy custom integrated solutions supporting client and partner strategies and objectives. Express and interpret knowledge and ideas clearly while exchanging information in an effective manner; display flexible and energetic natures; and maintain consistent demeanor in all situations. Consistently utilize constructive information to define future needs and formulate solutions to meet such needs; identify and resolve problems, create innovative ideas, and implement alternatives; as well as allocate resources and gather information while analyzing and developing evaluations and strategies. Areas of expertise include: Campaign Management Operations Control Budget Planning Team Leadership Merchandising Processes and Practices Inventory Control and Management Multi-Channel/Social Media Communications Relationships Building and Management Supply Chain Large Scale Implementation Coaching and Mentoring Business Development

PROFESSIONAL EXPERIENCE OWNER | MANAGER W ESTWIND GARDENS SOMERSWORTH, NH APR 2007PRESENT

Leverage expertise in operations management through administering the overall functions of the business, encompassing of customer sales, service, bookkeeping, and merchandising . Work collaboratively with various vendors, including Yankee Candle and Demdaco. Career Highlights: Played a lead role in streamlining the operations of the organization; recognized as Telefloras top 500 florist across the country Successfully boosted stores sales and profits by 4% utilizing the most aggressive yet effective way of market strategies and maintaining the highest standards of quality

GENERAL M ANAGER DESIGNATE STAPLES, INC. NEWINGTON, NH

JAN 2008M AY 2010

Oversaw store management functions while anticipating the grand opening of Fortune 200 office-supply chain with over $25B annual sales. Determined and resolved irregularities; streamlined merchandise turnover; minimized shrinkage; and directed sales based on current trends through comprehensive analysis pertaining on the profits, losses, inventory, pricing, scheduling and marketing. Conducted motivational activities for newly hired employees through training programs. Increased customer loyalty and retention through fostering strong strategic partnership. Career Highlights: Redefined customer service standards that increased total store score 42% over one month based on customer surveys Made major contributions in enhancing a year-end shrinkage from 1.12% to 0.29%, utilizing tighter controls and accountability

STORE M ANAGER W ELLS SUPERFOODS MARKET, INC. W ELLS, ME

NOV 2005JAN 2008

Directed the overall operations of a local supermarket with $2M annual sales and composed of more than 30 staff. Initiated the implementation of marketing and advertising strategies, and designed sales campaigns while collaborating with vendors on pricing and promotions. Performed human resource functions, such as hiring and training department managers and coordinators. Utilized financial management skills in preparing and forecasting budgets while maintaining all sales, inventory, and customer service records. Career Highlights: Contributed substantial efforts in launching a more aggressive advertising campaigns, which significantly boosted sales from 3% to 30 % Significantly minimized operating costs by 6%; tightened schedules and perishable-goods shrinkage

DENNIS HOOK
ASSISTANT STORE M ANAGER, HUMAN RESOURCE/OPERATIONS CHRISTMAS TREE SHOPS SCARBOROUGH, ME

PAGE 2
SEP 2004NOV 2005

Functioned as focal point of contact across the South Portland branch for a major retail chain that specialize in home dcor, giftware, housewares, food, paper goods, and seasonal products. Closely supervised the coordination of group staff increases, including training, scheduling, motivation, and safety and security education. Spearheaded merchandise distribution, ordering, and truck scheduling at the store yielding $20M annual sales. Career Highlights: Rendered excellent contribution in reducing labor by 1.23% over the previous year Initiated improvements in order to freight processes as pre-building displays, decreasing load-breakdowns and handling times

M ARKETING AND ACCOUNT REPRESENTATIVE SCB OF N.A. GORHAM, ME

AUG 2003SEP 2004

Played an integral role in the wholesale division of a well-established, privately owned food service featuring more than 350 products and employing 17,000 people. Career Highlights: Commended for leading the initiative that increased sales by 9% through restructuring ordering, proper merchandising, and stock rotation

STORE M ANAGER BUTSONS MARKETPLACE (SUPERVALU) W OODSVILLE, NH

FEB 2001MAY 2003

Took charge in managing a profit and loss for a supermarket with $15M in annual sales, while overseeing all daily bottom-line factors, including monthly budgets, sales forecast, and a monthly payroll of up to $84K. Career Highlights: Thrived in enhancing the overall concepts and practices for merchandising, customer service, and company image, which increased sales by 8.0% and yielded profits of up to 1.5% over the prior year

OWNER | STORE M ANAGER DONS IGA (DBA BOWLING GREEN FOODS, INC.) BOWLING GREEN, MO

JUN 1989JAN 2001

Worked as the owner and store manager for over 12 years, mainly responsible for managing profit and loss involving $4.5M in annual sales. Administered all monthly sales and labor budgets, personnel scheduling, advertising and marketing, seasonal promotions, community outreach, and back-office accounting while supervising and mentoring 35 to 50 employees. Career Highlights: Assumed full responsibility in driving sales utilizing a robust advertising, attractive merchandising displays, clean appearance of store, customer service, and active community involvement that resulted in 10 years of consecutive sales and profit increases Provided keen oversight in planning and executing a full store remodel of nearly $1M to enlarge store

EDUCATION
Coursework toward Bachelor of Science in Business | DUQUESNE UNIVERSITY Pittsburgh, PA

PROFESSIONAL AFFILIATIONS
Vice President, Bowling Green Redevelopment Inc. | Board Member, Senate Bill 40 -The Pike Shop President/Vice President, Bowling Green Chamber of Commerce |Chairman, City of Bowling Green Board of Adjustments | Chairman/Board Member, City of Bowling Green - Park Board | President/Vice President/Founding Member, Pike County Crime Stoppers | Board of Directors, Twin Pike Family YMCA Advertising Committee &Senator, SuperValu | Retail Advisory Board, SuperValu Retail

AWARDS AND HONORS

Citizen of the Year Award for Civic Accomplishments sponsored by City of Bowling Green, Missouri House Resolution by the Missouri House of Representatives, The 88th General Assembly for Civic Accomplishments Senate Resolution Award from the 89th Missouri Senate for Civic Accomplishments Four Stars Awards from IGA for three years in a row for Operational Excellence Summer Heat Award for three consecutive years for exemplifying high diligence for sales increase