URBAN DEVELOPMENT DEPARTMENT

GOVERNMENT OF NCT OF DELHI

9TH & 10 LEVEL, DELHI SECRETARIAT
I.P. ESTATE : NEW DELHI-110 002

TEL Nos. 23392252 (O)

CITIZEN’S CHARTER

Urban Development Department adopted a Citizen’s Charter in 1999 which set out its
objectives and activities and spell out the commitments to the people who had dealings
with the Department.

Through this Charter, the Department re-dedicates itself to provide efficient, prompt,
courteous, time bound, transparent and fair services to all those who visit the office.

ACCESS TO INFORMATION: Details of the activities of the department and the

facilities provided and services rendered to the people are given in this Booklet.

OBJECTIVES

The main objective of the Urban Development Department of GNCTD of Delhi is

to plan for various infrastructure facilities and essential services being implemented by
various agencies for works such as Water Supply, Sewage Disposal & Sanitation, Urban
Poverty Alleviation and various municipal services.

The Urban Development Department formulates policy, provides funds, monitors

and coordinates the activities, of the Urban Local Bodies, which include the Municipal
Corporation of Delhi, the New Delhi Municipal Council, Delhi Jal Board, & Trans –
Yamuna Area Dev. Board.

The Department is also responsible for planning and regularisation of unauthorised

colonies. A special administrative unit for development of unauthorised colonies has been
created in the department. The functions of this unit are to disseminate information, and
formulate policy for coordinated planning of unauthorized colonies. This unit also
releases funds to the various utilities for development of infrastructure in the colonies as
permitted by the Delhi Govt. in pursuance to the court orders to ensure healthy and
hygienic conditions.

The Urban Dev. Deptt. is the nodal deptt. for disaster management with special reference
to possible incidence of earthquake in Delhi for co-ordinating with other agencies. The
Govt of India has constituted a committee under the Chairmanship of Chief Secretary to
oversee both pre-disaster precautions, post-disaster management and also relief and
rescue operations. For this purpose GNCTD has set up three Disaster Management
Centres under the concerned DCPs of the area at Laxmi Nagar, Nehru Place and Rohini.
Department of Science and Technology has evolved comprehensive proposal for
microzonation of Delhi by involving various organizations. The project has two posts i.e.
Seismic Microzonation and GIS barred solutions for disaster management of Delhi
region. Now Principal Secretary (Home) GNCTD has become nodal officer.

The Urban Development Department through Delhi Jal Board and other agencies
publicises the importance of water conservation by adopting simple but effective
methods.

The Department also aims at improving the condition of the urban poor through
implementation of the following Urban Poverty Alleviation programmes: -

1. The Urban Basic Services (UBS) Programme which was initially started with
UNICEF assistance, contributes to the social development of urban poor through
the principle of community participation, convergence, cost effectiveness,
continuity with focus on child and mother through multisectoral approach and
external linkages in the areas of Health, Water Supply, Sanitation, Education etc.

2. Swarna Jayanti Shahri Rozgar Yojna, a centrally sponsored scheme, funded by

Government of India and Delhi Government aims at economic upliftment of the
urban poor through training and provision of funds for self employment.

ACTIVITIES OF URBAN BASIC SERVICES UNIT

Head Of Department : PRINCIPAL SECRETARY (UD)

Office Address : Room No. C-902, 9th Level, C-Wing

Delhi Secretariat, I.P. Estate, New Delhi

Tel/Fax : 23392167

Project Director (UBS) : Room No. C-903, 9th Level, C-Wing

Delhi Secretariat, I.P. Estate, New Delhi

Tel : 23392215

Nodal Officer/ Grievances : SPECIAL SECRETARY CUM PROJECT

Redressal officer DIRECTOR

Office Address : Room No. C-903, 9th Level, C-Wing

Delhi Secretariat, I.P. Estate, New Delhi

Tel./ Fax : 23392215

ADDRESS OF ZONAL OFFICES WITH NAME OF Pos

1. North Zone Sh. Ram Chander

Office of Project Officer (NZ)
Community Centre (Slum &JJ)
MCD, Sangam Park, Delhi- 110 007

2. South Zone Sh. Ranga Rajan

Office of the Project Officer (SZ)
Community Centre (Slum &JJ),MCD
Kalkaji, New Delhi

3. East Zone Mrs. Sumita Moza

Office of the Project Officer
MCH Centre, Kalyapuri
New Delhi

4. West Zone Sh. Minz Pancratius

Office of the Project Office
Community Centre (Slum &JJ),MCD
Raghubir Nagar, Vishal Enclave
Raja Garden, New Delhi

5. Central Zone Mrs. Asha Saxena

Office of the Project Officer
Community Centre (Slum &JJ),MCD
Pant Nagar, New Delhi

S.No. Services Provided Procedure Time Whom to

1 Community Organization
and Capacity Building: In
the financial year 2002-03
the Department proposes
to cover 86 JJ Clusters for
upliftment of living status
through community
participation and
strengthening community
development schemes.
contact
Creche worker will Within 1 month Project Officer
help in organizing of the group (PO) of the
the slum dwellers being formed zone.
from each cluster within the
and forming some of cluster
them into
representative
groups to enable
them to avail Basic
facilities
HEALTH PROGRAMME:

S.No. Services Provided Procedure Time Whom to contact

1. 100% health care of Come to the By 10th of The women should
pregnant women Slum center, every contact the PO/
list of slum month APO/RCV/Creche
centers Worker who will
available with coordinate with the
POs/ APOs Health Authorities
2. 100% Creche workers Every 3 PO/APO/RCV/
Immunization of identify the months Creche worker/
children children Health Centre
between 0-5
years

EDUCATION

S.No. Services Provided Procedure Time Whom to

contact
1. Pre-school education Apply to Identification to Creche worker
for all children between Creche worker be done in the of the area
3-5 years of that area who month of
conducts the March.
school Enrolment from
15th April every
year
2. 100% enrolment of the Apply to crèche 1st April to 30th Creche worker
children between 5-14 worker of that April; 1st July to of the area//
years in schools area and the 30th August principal of
schools every year school

STATE NAMING AUTHORITY

S.No. Services Provided Procedure Time Whom to contact

1. Government approval Application to UD Three months US (UD),
for naming of Department giving after date of C-Wing
roads/streets/parks details of application 10th Level
etc. roads/streets/parks Tel - 23392247
etc.
UNAUTHORISED COLONIES

S.No. Services Provided Procedure Time Whom to

contact
1. Administrative Unit The unauthorized US (UC)
for development of colonies which figure in 10th Level,
Unauthorised the list of 1071 are C-Wing
colonies located on private land Tel - 3392267
fulfill other conditions are
provided with basic civic
amenities.

TRANS YAMUNA AREA DEVELOPMENT BOARD UNIT

S.No. Services Provided Procedure Time Whom to

contact
1. Plans for Residents of Trans On the spot Deputy Director
infrastructures of the Yamuna Area can submit (Planning);
Trans Yamuna Area proposals to UD Deptt. or Room No.
contact Chairman, Trans B-Wing, 10th
Yamuna Area Board Level
Tel - 23392218

URBAN POVERTY ALLEVIATION UNIT

S.No. Services Provided Procedure Time Whom to contact

1. Socio-economic The scheme provides The scheme is Project Officer
upliftment of poor funds and training immediately (UPA), 9th Level, C-
under urban self- operative after Wing.
employment the formation of Tel - 23392248
programme (USEP) community
and development of development
women and children in society (CDS)
urban areas (DWCUA)

INTERNATIONAL COOPERATIONAL CELL

The Urban Development in the nodal department for Asian Network of Major
Cities-21. ANMC-21 is a consortium of 12 major Asian Cities including Delhi, Tokyo,
Seoul, Kuala Lampur, Bangkok, Beijing, Hanoi, Taipei, Yangon, Jakarta, Manila and
Singapore, who have pledged to make a significant contribution to the prosperity and
development of Asia in the 21st century by mutual cooperation. The 2nd plenary meeting
was held recently in Delhi on 21-22 Nov., 2002. The plenary meeting of ANMC-21 is to
be held each year in different major cities.
The UD Department is also dealing with matters relating to Sister Cities
Agreements with major cities of the world.

This cell will deal with the following subject:-

1. ANMC-21
2. Sister Cities Agreement
3. Any other proposal/programme of international cooperation in Urban
Development Department.

COORDINATION CELL

To achieve meaningful and comprehensive coordination between the local

bodies and Govt. agencies, it has been decided to set a “ Coordination Cell” also in
this Department. This Cell will deal with the following subject:-

1. Coordination with the local bodies for ensuring cleanliness in the city and
prevention/removal of stray animal menace.
2. Functioning of street lights including high mast, semi high mast lights.
3. Monitoring the action taken by the District Task Forces and follow up action.
4. All other matters relating to public complains on garbage, stray animal menace,
poor condition of roads etc.

The office address and telephone number is given below:-

Special Secretary, UD Deptt.

Room No. 903, C-Wing,
9th Level, Delhi Sectt., Delhi.
Tel. No. 3392215 (Off)