Progetto di realizzazione LInglese nei servizi turistici e nella ristorazione

60 ore (inclusivo di preparazione per lesame Inglese per Turismo (LCCI EB)

English for tourism essential skills

Composing a simple business communication Basic business reading comprehension in a tourism context Tourism-related information processing and reformulation Tourism-related tasks The specialist language of the tourism industry

Andrew Howarth CELTA

Unit

Language Focus
Question forms

Vocabulary

Professional Practice
Write a CV Write a cover letter Attend an interview Apply for a job Prepare a presentation Give a short presentation Compare hotels Refurbish a hotel Write a hotel description

Suggested learning hours

4 ore

Careers in Tourism

Destinations

Hotel facilities

Tour operators

Review and consolidation 1 Dealing with guests Travel agencies

Present simple Present continuous Have Get something done Making comparisons Present perfect Past simple Pronunciation : /I/, /i:/ and /aI/ Grammar review Short test Articles definite and indefinite The future tenses

Jobs and duties The word Skill Action verbs Pronunciation Reasons for travelling Describing a destination Hotel facilities Describing hotels Pronunciation : word stress

3 ore

4 ore

Tour operators Package holidays

Pronunciation: word stress and alphabet quiz Describing people Misunderstandings -ed and ing adjectives The word time Telephone language Pronunciation: The aplahabet Text messaging Confrences and conventions Pronunciation : Politeness Contrastive stress Places of interest Case study ? Exhibitions Pronunciation : /ae/, /e/ and /eI/ Vocabulary review Crossword, wordsearch Checking in Using a dictionary Pronunciation : Same spelling, same sound ? Verbs of preparation Pronunciation /e/

Hotel reservations

Indirect questions Reported speech

Sightseeing

The passive tense

Deal with a complaint Write a letter of apology Persuading clients to buy package holidays Preparing for entrance exams and internal tests Deal with a complaint 2 Solve an overbooking problem Take a telephone booking Prepare an educational report Reply to an enquiry Take messages Send a text message Sell a conference venue to a client Write a formal letter Recommend sights Describe an exhibition Guide for a famous sight

4 ore

2 ore 3 ore

4 ore

4 ore

3 ore

Review and consolidation 2 Getting around

Grammar review and short test Modal verbs

Write an email Giving advice on driving Giving directions Car hire bookings Hire a motorhome Describe dishes Recommend a restaurant Prepare a menu Take an order Describe a festival Exchange historical facts Recommend a festival Exchange hobbies and interests Sell a holiday Organise a three day cruise A career in hotel management

2 ore 4 ore

Eating out

Countable and uncountable nouns Quantifiers Defining relative clauses Vague language Conditional sentences

3 ore

Traditions

Special interest tours

Traditions The theatre Public holidays Pronunciation dates Special interest tours Pronunciation : word stess

3 ore

4 ore

Review and consolidation 3 Exam practice

Grammar review and short test Analysing grammar points needed in exam questions Tackling questions 1 and 2 Tackling questions 3 and 4 Mock written exam questions 14 (2 hours)

Vocabulary review: Gap fill Pronunciation : Same spelling, different sound Catergories and subject vocabulary

Exam preparation

3 ore

Sample questions and model answers

2.5 ore

Exam practice 2 Exam practice 3

Speaking practice Topic discusssion Speaking practice Role play Mock speaking exam : Topic discussion and role play

Exam practice 4

Informal and formal responses Analysing, interpreting and reformulating authentic information Preparing for the big day

2.5 ore 2.5 ore

2.5 ore

Language instruction 50 Exam preparation Total class hours 10 60

Linguistic competence (structures)

Specific vocabulary
adjoining/interconnecting rooms,aisle seat, allocation (of rooms/ seatsetc), check-in, on/to board, boarding pass, berth, business class, carrier,charter, chain (hotel/ restaurant),checkout,coach party, configuration (aircraft), confirmation, connecting flight, continental breakfast, cruise, deck plan, disembark, duty free, evacuate, excess baggage, en suite, ferry, fly-drive, front office, flight deck, flight crew, fullboard, guarantee policy, go first class, half board, hand baggage, hire car, inbound, in-flight, in-house, inclusive tour, independent traveller, itinerary,landing card, limousine service, motel, meal plan, non-refundable ticket, oneway ticket, outbound, one hour ahead, package, (off) peak, porterage, promotional fare, quay, row, reconfirmation, resort representative, room types, safari park, high/low season, self catering, sightseeing tour/excursion, souvenir, suite, supplement, tailor-made holiday, terminal, theme park, throughfare, tour guide, tourist class, transfer, twinbedded, visa, validity, voucher

Specific phrasal verbs

to break down to check-in/out to fly over to go on/get off to pick up to put up to set off to stop off/over to take off to turn round to work out

Industry standard used abbreviations

R.O. (Room Only) B & B (Bed and Breakfast) H/B, F/B (Full / Half Board) Tw, Sgl, Dbl (Twin, Single Double) Ex Dep. Arr. (from, Departure, Arrival) P.P. (per person) Pax (passengers) Air con, 5 dr (Air Conditioning, 5 door) Re, Ref (Reference to) Req (required/requirements) TV (Television) VIP (Very Important Person) Mon, Tue, Wed etc ... (Monday etc ...) Jan, Feb, Mar etc ... (January etc ...)

Verb forms
The simple present (eg I enclose...) The present continuous (eg I am enclosing...) The simple past (eg You reserved...) The perfect (eg I have booked...) The passive voice (eg Brochures are sent / Tickets will be sent/The room has been cleaned..) The future expressed with present + time marker (eg I am arranging your flight today) The future expressed with will and going to (eg We will / are going to allocate twenty rooms) Imperatives (eg Please refer to our letter of...) The modals can, may, would, must and will (eg We can offer you a discount for a group booking) The past continuous (eg I was checking the timetable...) The past perfect (eg He had invoiced...) the modals could, shall and should (eg What table decorations should we purchase?) Gerunds (eg a client who enjoys playing golf can ...)

Industry used adjectives/ adverbs

Possessive adjectives (eg We refer to your letter of...) Demonstrative adjectives (eg He chose these hotels for the conference) Descriptive adjectives, comparatives and superlatives (eg The weather report was very good / The climate is better in July) cheap / expensive better / worse easy / difficult Complex descriptive adjectives quite and rather (eg The resort representative was quite good at sorting out the problems at the hotel) Locative adverbs here, there, anywhere and inside (eg Please come inside to the Hospitality Desk on arrival) Locative adverb nowhere (eg There is nowhere for small children to play)

Pronouns
Possessive pronouns (eg The suitcase is mine / Yours is in front of the reception desk) Indefinite pronouns (eg Can anyone assist you? / Everything is under control) Relative pronouns and simple clauses with that (eg The Conference Manager, who was organising the event... / The catering supplies that must be ordered) Indefinite pronouns somebody, nobody (eg Is somebody coming to meet the group?) Relative pronoun whom (eg To Whom it may concern)

Quantifiers, demonstratives and determiners

Determiners a and the (eg The memo you wrote / A city guide) Demonstratives this, that, these and those (eg Please take these vouchers with you) Quantifiers a lot of and some of (eg A lot of new trainees are joining the airline) Quantifiers enough and much (eg We have enough fuel)

Question forms
Interrogatives when, where, why, what, how far, how much and how many (eg When did you write? / How many rooms did you reserve?)

Clauses and conditionals

Subordinate clauses with if, that, because, where and when (eg We shall repeat the tour when we have twenty bookings / Our client wishesto cancel the holiday because he is too ill to travel) The first conditional (eg If the fog clears, the plane will take off. If you need any more information, please let me know.)

Linguistic competence(concepts) Understanding of:

Spatial relationships (geographical location north, south, east, west) Distance near, far, from ... to ... Directions left, right, straight on,across, along Time Days of the week Telling time Sequence first, last, then, starting, finishing Frequency once, twice, weekly, daily Duration during the tour/flight Quality Shape round, square Dimension: size big, high; length kilometre, long; weight kilo, heavy Evaluation and opinion Adjectives used to describe places, facilities etc in guide books and brochures (eg romantic, luxurious, comfortable, budget, peaceful, lively, busy, historic, ancient, tropical, stony, hilly, charming, unspoiled, welcoming, ruined) Nouns used in adjectival form to describe colours (eg golden sand, emerald sea)

Linguistic competence (vocabulary) Vocabulary in the following areas:

Social exchanges (eg greetings / forms of address and introduction / leave-taking / expressing interest in job-related activities / leisure pursuits) Social arrangements (eg making suggestions, issuing invitations / responding by acceptance or declining / making simple arrangements for meetings and functions / food and drink) Selecting destinations based on: Hobbies and interests (eg fishing, sailing, photography, painting) Entertainment (eg sightseeing, theatre, cinema, music, dancing) Sporting activities (eg tennis, golf, watersports) Weather/climate conditions (eg hot, sunny, windy, mild, cool, cold, rain, storms, fog, snow, humidity) Travel arrangements (eg types of travel -rail, road, air /booking arrangements /arrival and departure / destinations, duration of journeys / arrangements for meeting clients / hotel bookings and facilities / services available)

The workplace
Organisations (eg simple job titles/ occupations / relationships within the organisation) Workplace items (eg furniture and equipment in everyday use / correspondence methods / daily working routines) Orders (eg cardinal numbers to 5 digits / ordinal numbers to 2 digits / approximations) Quantities (metric) / dates for delivery, arrival and departure / availability of goods and services Making payments, credit cards Products and services Basic description of products in the travel and tourism industry Simple faults, symptoms and remedies Simple operational instructions for basic equipment Shapes, dimensions, texture, colours, materials Simple evaluation and opinion about familiar items and procedures Accommodation Features, furniture, amenities Services (eg hot water, room services) Regional varieties, differing types

Linguistic competence (functions) Expressions of Desires

Positive desires (eg I want a room with a sea view)) Negative desires (eg I do not want to stay in the city centre) Enquiring about desires (eg What do you want to do about booking the holiday?) Preferences (eg I would prefer a job in reception / I would rather not travel by air) Apology (eg I am so sorry you missed your flight) Regret (eg We are sorry to inform you that we are fully booked until) Gratitude and pleasure (Thank you very much for booking with us/ The resort was very pleasant indeed) Social conventions Greetings (eg Good morning / How are you? / How are things?) Responding to greeting (eg I'm fine, thank you / I am very well) Addressing a customer (eg Please excuse me, Sir/Madam) Communication repair Can you repeat the last name please? Sorry, when do you want to leave for .? Excuse me, but I lost your instructions

Recommended final exam

LCCI English for Tourism Available Level 1 (A2) or Level2 (B1) Spoken (SEFT) and Written (WEFT)