OPERATIONS MANAGEMENT SYLLABUS Unit I Introduction to operations management: Operations as a system, Types of production systems.

s. Operations strategy: Operations as a source of competitive Advantage; Demand Forecasting, Product, Process and Service Design. Unit II Facility Capacity, Location, layout: Manufacturing and Services; Aggregate planning Unit III Inventory Management: Various Inventory Model; Cost Structure and Trade-offs; EOQ and Uncertainty; Determining Safety Stocks; Periodic Review; Materials Requirement Planning(MRP); Manufacturing Operations Scheduling; JIT. Unit IV Operations Quality Management: Statistical Quality Control, Acceptance plans, Control Charts, TQM, Six Sigma. Unit V Maintenance Management; Concept of Supply Chain Management; Project Planning and Control Techniques; Concept and Learning Curves.

09MS351 COMPENSATION MANAGEMENT Credits 3:0:0 UNIT I: Compensation and compensation structure Compensation; Definition Compensation Dimension: Cash compensation Base Wage, Merit Pay, Incentives. Benefits: allowances, income protection measures Compensation System A Pay Model. Strategic perspectives: Developing a total compensation strategy, tests for source of competitive advantage Best fit Versus Best Practices Obtaining information from the process of Job Analysis and Job Evaluation. UNIT II: Determining the structure Internal Structures: Proportions of internal structure - Strategically designing internal structures Tailored Versus Loosely coupled, Egalitarian Versus Hierarchical. Considering External Competitiveness: External competitiveness definition Factors shaping external competitiveness: Labour Market (Demand and Supply), Product Market Factors, organisation Factors, Relevant Markets - Competitive Pay Policy Alternatives Consequences of Pay Level and Mix decisions. UNIT III: Pay for Performance Pay for performance Plan - Types of Pay for Performance: Shop Floor Incentives, Sales Force Incentive Schemes, Executive Pay, Team based pay Profit Sharing Gain Sharing Employees Stock Ownership Plan (ESOP) Role of Performance Appraisals in determining Performance Pay. UNIT IV: Designing Employee Benefits Plan Value of employee benefits Components of a benefit plan Administering benefit program Benefit Options: Benefits to be provided statutorily, Retirement and Savings plan, Life Insurance, Medical Benefits and Miscellaneous. UNIT V: Managing Compensation System in Organisations Role of Union in determining compensation, Government and legal issues Estimations regarding ability to pay: Managing labour costs, Control Salary Level Inherent Controls Change Agent in Restructuring. Text Book Milkovich, G.T., and Newman, J.M., (2005) Compensation (8th edn.), India: Tata McGraw Hill

09MS360 PERFORMANCE MANAGEMENT Credits 2:0:0 UNIT I Performance Planning: Performance Planning Meaning Planning Individual Performance Key Performance Areas, Key Result Areas, Critical Indicators Identification of Target Action Plans Goal Setting UNIT II Determining Measurable Standards: Identifying performance indicators: Key Result Areas, Key Performance Areas, Competency Levels, Benchmarking and developing Measurement Scales Criteria for performance measures: Aligning Standards in accord to organizational plans & objectives. UNIT III Measuring Performance: Performance Measures: HR Scorecard - HR Accounting Competency Analysis & Competency Mapping - Competency Analysis Tools: Myers Briggs Type Indicator, Managerial Assessment of Proficiency, Thomas DISC Profiling, Introversion and Extroversion Inventory - Performance Appraisal Tools: Behaviourally Anchored Rating Scales, Graphic Rating Scales, 360 Degree Appraisal, 540 Degree Appraisal, Management by Objectives UNIT IV Coaching & Counseling: Coaching - Definition Coaching to improve Poor Performance Sustaining Effective Performance through Counseling Encouraging Superior Performance Role of counseling in Post Appraisal Interviews. UNIT V Managing Performance Appraisal Programme: Performance Analysis as a Cost Effective Analysis Drafting Appraisal Programme Evaluation of Programs through Survey and Interviews, Feedback Sessions Periodical Checks to ascertain Programme objectives Control mechanism. Text Book Rao T.V, (April 2004) Performance Management (1st edn.) India: Response

09MS361 STRATEGIC HUMAN RESOURCE MANAGEMENT Credit 3:0:0 Unit I Conceptual Framework Concept of SHRM Evolution of SHRM SHRM Perspectives Challenges and Environment in SHRM Strategy defined Formulations of strategy Strategic fit Resource based strategic HRM Intellectual Capital: Human Capital Social Capital Organizational Capital Unit II Impact of Strategic HRM Link between HRM & Performance Measuring HR performance Role of HR: A new mandate for HR Strategic Partner HR Professionals as change agents Unit III Components of Strategic HRM Organizational HR Strategies Strategies for culture change Commitment strategy Strategies for developing a climate of trust Functional HR strategies: Strategic HR Development Strategies for managing performance Reward Strategy Unit IV Workforce utilization and employment practices Efficient utilization of human resources Dealing with employee shortages Dealing with employee surpluses Reward and Development System: Strategically oriented performance measurement systems Compensation systems Unit V Practice of Strategic HRM Content of HR strategy Integrating the business and HR strategies Formulation of HR strategy Implementation of HR strategy - Improving Business Performance through strategic HRM: Characteristics of HR practices that make an impact on performance HR practice areas that impact on performance Text book Armstrong M & Baron A (2006) Handbook of Strategic Human Resource Management, Jaico Books, India

09MS362 TRAINING AND DEVELOPMENT UNIT I Introduction: Opportunities and Challenges - The Role of Training - Structure of training organizations- Strategic planning and training - OD and Training - Motivational and Learning Theories UNIT II Training needs analysis (TNA): Conducting Need analysis - Framework for TNA - TNA approaches - Outcomes of TNA UNIT III Training Design: Identifying constraints - Developing objectives - Facilitation of learning and transfer -Theories of Training design UNIT IV Training methods: Traditional Methods - E learning - Technologys influence on Training and learning Computer based training developing effective online learning Technologies for training support, for training administration UNIT V Evaluation: Reasons Process - Constraints in Evaluation Four level frameworks of evaluation criteria Evaluation designs The future of training and development. Text book Blanchard, P.N., & Thacker, J.W. (2004) Effective Training: Systems, Strategies and Practices. (2 nd Edn.), Prentice-Hall, Inc. India

11MS348 CROSS CULTURAL MANAGEMENT Credits 3:0:0 Unit I Theoretical Foundations of Cultural Dimensions: Determinants of culture: Overview, models and critiques Cultural Dimensions in Business Western Business Culture Business cultures in the east Unit II Culture and Management: Cultural Dimensions and Dilemma Values, ethics, and justice Cultures and styles of Management Unit III Impact of Culture on Organizations: Culture and corporate structures Cultural diversity in organizations Cultural changes in Organizations Unit IV Managing cultural differences: Culture and Leadership Culture and Strategy Culture and Marketing Negotiating internationally Working with international teams Unit V Communication and Diversity Management: Developing intercultural relationships - Business communication across cultures Barriers to intercultural communication Conflicts and cultural differences Text Book 1. Marie-Joelle Browaeys and Roger Price (2008), Understanding Cross-Cultural Management (1st edition) Pearson Education, India

11MS345 LABOUR LEGISLATION AND INDUSTRIAL RELATIONS Credit 3:0:0 Unit I Laws On Working Conditions - Factories Act, 1948: Approval, Licensing and registration of factories Inspecting Staff Health Welfare Working Hours Annual Leave with wages Registers and Records Penalties. Contract Labour (Regulation and Abolition) Act, 1970: Registration, Revocation of Registration, Prohibition of Employment of Contract Labour, Licensing of Contractors, Welfare and Health of Contract Labour, Penalties. Unit II Laws On Industrial Relations - Industrial Disputes Act 1947- Strike, Lockout, Layoff, Retrenchment, grievance and disciplinary procedures, Penalties Industrial Employment (Standing Orders) Act, 1946: Information in standing orders, Procedure for submission, Certification, Posting, Modification of standing orders, Penalties. The Trade Union Act 1926: Role & function of Trade union, Registration, Rights and Privileges, Duties, Dissolution of Trade Unions, Penalties. Unit III Laws On Wages And Bonus - Minimum Wages Act, 1948: Wage Fixation, Revision of Wages, Safeguards in payment of minimum wages, Inspectors, Claims, Offences and Penalties. Payment of Wages Act, 1936: Rules for payment of Wages, Deductions, Maintenance of Records and Registers, Inspectors, Claims, Penalties. Payment of Bonus Act, 1965: Meaning, Eligibility for Bonus, Disqualification, Determination, Computation of Bonus, Offences and Penalties. Unit IV Laws On Labour Welfare - The Workmens Compensation Act, 1923: Rules regarding Workmens Compensation, Amount and distribution of Compensation, Notice and Claim, Commissioners. The

Employees State Insurance Act, 1948: ESI Corporation, Medical Benefit Council, Inspectors, Rules regarding Contribution, Benefits, Adjudication of Disputes and Claims, Penalties. The Maternity Benefit Act, 1961: Prohibition of Employment, Maternity Benefit, Forfeiture, Leave and Nursing Breaks, Inspectors, Offences and Penalties. Unit V Laws On Social Security - The Employees Provident Fund and Miscellaneous Provision Act, 1952: Various Schemes, Contribution, Benefits of ESI Scheme, Adjudication of Disputes and Claims, Penalties. The Payment of Gratuity Act, 1972: Payment of Gratuity, forfeiture of Gratuity, Determination and Recovery of the amount for Gratuity, Offences and Penalties. Text Books 1. N.D.Kapoor, Elements of Mercantile Law, S.Chand & Co, 2002 2. Pylee P V and A Simon George, Industrial relations and personnel Management, Vikas Publishing House Pvt. Ltd., New Delhi , 1995