Symantec 2011 Enterprise Cloud Study PRESS DECK - Denmark

2011 Virtualization and Evolution to the Cloud Survey
Denmark Key Findings
Methodology
Survey Performed by Applied Research
3,700 enterprises worldwide, 100 in Denmark

Tactical IT, Strategic IT and C-level professionals Cross-industry
Key Findings
Gaps between expectations and reality
Increasing focus on business-critical applications

Quality of service challenges IT and business executives out of synch Most organizations rely heavily on outside service providers
Market Adoption
Most (57-68%) are at least discussing cloud adoption
Server virtualization and storage virtualization are most mature (31% implementing each)
Private/hybrid cloud is least mature (27% implementing)
Denmark behind the rest of the world
Q12: At what stage is your organization in each of the following areas?

1 - Not considering 100% 14% 90% 18% 17% 12% 8% 2 - In discussion/planning phase 3 - In trials 4 - Implementing 5 - Have implemented
80%
17%
16%
10% 14%
19%
70% 12% 60% 18% 21% 17% 18% 13% 40% 19% 17% 18%
50%
12%
30% 42% 43%
20% 32% 10% 34%
39%
0% Storage virtualization Desktop or endpoint virtualization Server virtualization Private storage-as-a-service Private or hybrid cloud computing
Gaps Between Expectations and Reality Reveal Evolving Market

We asked those who have already implemented:
What their original goals were (expected)
What they actually achieved after implementing (realized goals)
We measured the gap between expected and realized goals
Server virtualization tracked well (4% average improvement)

Private/hybrid cloud challenging to implement (26% average gap)
Server Virtualization
Biggest gaps:
Server manageability (down 12%)
Uptime (down 6%) Reduce OpEx (up 6%)
Storage Virtualization
Biggest gaps:
Reduce CapEx (down 29%)
Keep up with emerging trends (down 36%) Agility (down 15%)
Endpoint/Desktop Virtualization
Biggest gaps:
Management of application licenses (down 16%)
Application compatibility (down 16%) Easier/faster new endpoint deployment (down 23%)
Private Storage-as-a-Service
Biggest gaps:
Uptime (down 42%)
Scalability (down 33%) Disaster recovery readiness (down 50%)
Hybrid/Private Cloud Computing

Biggest gaps:
Time to provision new resources (down 75%)
Uptime (down 50%) Disaster recovery readiness (down 25%)
Increasing Focus on Business-Critical Applications

Organizations leveraging virtualization for business-critical applications
Top apps include accounting/financial, database, document management
More slowly leveraging hybrid/private cloud technologies

Average of 21% of business-critical apps in hybrid/private cloud environments
Concerns over controlling physical access to data, application compatibility, and compliance
Quality of Service Challenges Emerge as Top Priorities

Storage cost and performance is top of mind
Security concerns
Performance issues Availability
IT and Business Executives Out of Synch

Why?
Performance
Reliability Security
IT somewhat open
App owners also open Denmark more cautious than rest of the world
Most Organizations Lean Heavily on Third-party Service Providers
Symantec Recommendations
Ensure alignment between IT and executives in virtualization and cloud initiatives Dont operate in a silo when it comes to cloud computing Leverage and modernize your existing infrastructure
Set realistic expectations and track your results
Appendix
All questions included
17
Q2: How many employees does your organization have in all locations worldwide?
0% 10% 20% 30% 40% 50% 60% 70% 80%
1,000 to 2,499 (Small Enterprise)
67%
2,500 to 4,999 (Medium Enterprise)
33%
5,000 or more (Large Enterprise)
0%
18
Q3: What is your organization's primary industry?

0% Advertising Construction Eating and drinking services, accommodations Education, Learning and Support Energy Finance and Insurance Government 13% 5% 14% 1% 13% 2% 2% 4% 4% 6% 8% 10% 12% 14% 16%
Information Technology and Communications

Internet Legal Living-related and personal services and amusement services Manufacturing Media Medical, Health Care and Welfare Real estate and goods rental and leasing Scientific research, professional and technical services Transport and freight service (incl. Airlines/Railways) Wholesale and Retail Other 0% 0% 3% 3% 2% 0% 0% 3%
9%
9%
9%
9%
19
Q4: What is your primary role?

0% 5% 10% 15% 20% 25% 30% 35% 40%
C-level
29%
Management role in IT, primarily focused on strategic issues
38%
Management role in IT, primarily focused on tactical/operational issues
33%
Q5: What is your title?

0% 5% 10% 15% 20% 25%
CIO
10%
CTO
3%
CISO
5%
Vice President or Senior Vice President in a computing area
8%
Director in a computing area
11%
Manager of Information Systems or Computer Systems
22%
Systems analyst
12%
Systems architect
6%
Systems designer
9%
Other
0%
21
Q6: What is your age?

60%
51% 50%
40%
30%
29%
20% 20%
10%
0%
30 or less (Millennial)
31 to 49 (Gen-X)
50 or older (Boomer)
22
Q7: What is your gender?
Female 13%
Male 87%
23
Q8: How many years have you been working in IT?

14
12
12
10 10
0 Mean Median 24
Q9: What are your company's annual revenues? For public entities, what is your organization's annual budget or funding level.
0% 5% 10% 15% 20% 25% 30% 35% 40% 40% 11% 7% 7% 12% 45%
Less than $50M

$50M to $100M $100M to $250M $250M to $500M $500M to $1.5B $1.5B to $3B $3B to $8B $8B to $20B $20B to $50B $50B to $100B More than $100B
5%
3% 5% 0% 7% 3%
25
Q10: Characterize your company's year-over-year growth rate in terms of annual revenue. For public entities, use annual budget or funding level.
0% Declining 25% per year or greater 5% 10% 9% 15% 20% 25% 30%
Declining between 10 and 24% per year
3%
Declining between 1 and 9% per year
11%
Flat: Neither growing nor declining
19%
Growing between 1 and 9% per year
22%
25%
1%
3%
Growing 100% per year or more
0%
Decline to state
7%
26
Q11: What is your familiarity with each of these technologies?

5 - I am completely familiar with what this technology does 4 - I am somewhat familiar with what this technology does 3 - I have definitely heard of this technology, but I am not sure what it does 2 - I think I have heard of this technology, but no idea what it does
100% 90% 80% 70% 31% 60% 50% 14% 40% 30% 20% 10% 0% Desktop or endpoint virtualization Private storage-as-a-service Private or hybrid cloud computing Server virtualization Storage virtualization 27 23% 27% 27% 30% 31% 13% 17% 15% 13% 7% 12% 13% 15% 17% 29% 23% 30% 18% 20% 20% 17% 17%
21%
Q11: What is your familiarity with each of these technologies?

(Somewhat/Completely familiar)
0% 10% 20% 30% 40% 50% 60%
Desktop or endpoint virtualization
51%
Private storage-as-a-service
49%
Private or hybrid cloud computing
47%
Server virtualization
40%
Storage virtualization
39%
28

1 - Not considering 100% 14% 90% 18% 17% 12% 8% 2 - In discussion/planning phase 3 - In trials 4 - Implementing 5 - Have implemented
80%
17%
16%
10% 14%
19%
70% 12% 60% 18% 21% 17% 18% 13% 40% 19% 17% 18%
50%
12%
30% 42% 43%
20% 32% 10% 34%
39%
0% Storage virtualization Desktop or endpoint virtualization Server virtualization Private storage-as-a-service Private or hybrid cloud computing 29

(At least in discussion/planning phase)
0% 10% 20% 30% 40% 50% 60% 70% 80%
68%
Desktop or endpoint virtualization
66%
61%
Private storage-as-a-service
58%
Private or hybrid cloud computing
57%
30
Q13: How important are each of the following reasons in terms of why you are not considering server virtualization?
1 - Absolutely not a factor 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 13% 18% 26% 8% 8% 28% 18% 21% 23% 21% 23% 31% 26% 26% 10% 26% 44% 44% 59% 46% 38% 8% 8% 5% 10% 2 - Mostly not a factor 5% 10% 5% 10% 8% 8% 3 - Neutral 3% 10% 4 - Somewhat a factor 5% 8% 8% 0% 3% 5% 5 - Absolutely a factor 5% 3% 3% 3% 3% 3%
18%
15%
36%
38% 49%
54%
56%
51%
54%
62%
26%
28%
15%
8%
5% 10% 15% 36% 5%
28%
31
Q13: How important are each of the following reasons in terms of why you are not considering server virtualization?
(Somewhat/Absolutely a factor)
0% Costs too much Too many other things on our plate at the moment Concerns about backup & recovery Don't perceive a need Security concerns Our IT staff doesn't have enough expertise Concerns about legacy applications not running correctly Performance concerns Concerned virtualization will require too much storage Manageability concerns Never occurred to us Reliability concerns 5% 8% 8% 8% 13% 13% 15% 15% 15% 15% 23% 5% 10% 15% 20% 25% 26% 30%
Concerns about legal issues regarding software adoption
5%
32
Q14: How important are each of the following goals in terms of why you are considering server virtualization?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 0% 3% 7% 0% 37% 37% 27% 30% 33% 40% 17% 13% 3% 10% 3% 10% 0% 7% 23% 13% 3% 3% 10% 0% 13% 3% 30% 27% 47% 40% 43% 47% 53% 37% 40% 37% 27% 40% 33% 23% 17% 17% 27% 40% 23% 13% 17% 10% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 7% 3% 20% 30% 30% 10% 5 - Completely important 10% 3% 20%
40%
37%
13%
7%
17% 3%
13% 3%
33
Q14: How important are each of the following goals in terms of why you are considering server virtualization?
(Somewhat/Completely important)
0% Reduce operating expense Improve server speed to better serve our customers Improve our disaster-recovery readiness Improve our IT department's overall agility Improve server manageability Reduce capital expense Mitigate common data center issues Improve the scalability of our servers Improve time to deploy new servers (virtual servers) Improve uptime/availability of our data center 10% 20% 30% 40% 50% 60% 60% 57% 53% 53% 53% 50% 47% 47% 43% 43% 70%
Improve server utilization ratios/reduce server count

Extending the life of older operating systems or legacy applications Keep up with emerging technology trends 33% 30%
40%
34
Q15: On which kinds of servers are you considering implementing virtualization in the next 12 months?
(Mark all that apply)
100%
90%
80%
70%
60% 53% 50% 47%
40%
30%
27%
20%
10%
0% Trial, test servers Production servers (NOT mission critical) Production servers (MISSION CRITICAL) 35
Q16: Which kinds of applications are you discussing moving to virtualized servers in the next 12 months?
(Mark all that apply.)
0% Web Database management Document management Email and calendar Human resources 37% 40% 47% 50% 10% 20% 30% 40% 50% 60% 57%
Accounting or financial
Office applications Business intelligence ERP Sales force automation (SFA) or CRM Field service management 17% 20% 20% 20% 27%
30%
Engineering
Task and project management Vertical market application Other (Please specify) 0% 7% 7%
10%
36
Q17: How important are each of the following goals in terms of why you are currently implementing server virtualization?
1 - Completely unimportant 100% 90% 80% 70% 36% 36% 36% 36% 43% 29% 21% 36% 21% 29% 21% 29% 21% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important
60%
50% 40% 30% 20% 10% 0% 7% 0% 7% 7% 0% 21% 0% 21% 0% 7% 0% 7% 0% 57% 50% 43% 43% 29% 43% 50% 36%
43%
36%
43%
36%
43%
21% 21% 21% 29% 0% 21% 7% 0% 14% 0% 36% 0%
29%
0% 7%
21% 7% 7%
29%
7% 0%
37
Q17: How important are each of the following goals in terms of why you are currently implementing server virtualization?
0% Improve server manageability Improve our disaster-recovery readiness Improve time to deploy new servers (virtual servers) Keep up with emerging technology trends Improve the scalability of our servers Reduce capital expense Improve server utilization ratios/reduce server count Reduce operating expense Extending the lfe of older operating systems or legacy applications Improve our IT department's overall agility Improve server speed to better serve our customers Improve uptime/availability of our data center 64% 64% 64% 64% 71% 71% 71% 71% 79% 79% 86% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 93%
Mitigate common data center issues (power, heat, space issues)
64%
38
Q18: On which kinds of servers are you implementing virtualization in the next 12 months?
100%
90%
80%
70%
60%
57%
50% 43% 40% 29%
30%
20%
10%
0% Trial, test servers Production servers (NOT mission critical) Production servers (MISSION CRITICAL) 39
Q19: For which kinds of applications are you implementing virtualization now or within the next 12 months?
0% 10% 20% 30% 40% 50% 60% 64% 64% 57% 50% 43% 36% 36% 36% 36% 29% 21% 21% 21% 21% 0% 70%
Email and calendar

Web Database management Human resources Accounting or financial
Document management
Engineering Office applications Task and project management ERP
Business intelligence
Field service management Sales force automation (SFA) or CRM Vertical market application Other (Please specify)
40
Q20: How important are each of the following challenges to implementing server virtualization?
1 - No challenge at all 100% 7% 90% 80% 70% 57% 43% 14% 21% 29% 36% 29% 29% 7% 14% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge
60%
50% 64% 40% 30% 50% 43%
64% 36%
50%
43%
14% 21% 14% 14% 14% 29% 14% 7% 0% Performance 7% 0% Backup 0% Security and patch management 0% Storage management issues 7% 0% System architecture and design issues 14% 7% 29% 14%
29%
20% 10% 0%
14% 0% Management and reporting tools
14%
0% 0% Workload Increase in the Software capacity and amount of licensing issues planning issues storage we use
41
(Significant/Extreme challenge)
0% Management and reporting tools 10% 20% 30% 40% 50% 60% 70% 80% 90% 86%
Performance
79%
Backup
79%
Security and patch management
71%
Storage management issues
71%
System architecture and design issues
64%
Workload capacity and planning issues
64%
Increase in the amount of storage we use
64%
Software licensing issues
57%
42
Q21: Please indicate how much you are relying on the following external resources to implement server virtualization:
1 - Not at all 100% 7% 90% 14% 2 - Very little 0% 7% 3 - Neutral 4 - Quite a bit 5 - Completely
80%
70% 71% 60% 71% 50% 43%
50%
40%
30% 21% 29%
20% 29% 10% 21% 14% 0% 0% Independent consultant 0% Hardware or software vendor's professional service organization 0% System integrator
7%
14%
VAR
43
Q21: Please indicate how much you are relying on the following external resources to implement server virtualization:
(Rely on quite a bit/completely)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Independent consultant
79%
Hardware or software vendor's professional service organization
71%
System integrator
57%
VAR
57%
44
Q22: Thinking back to when you first considered implementing server virtualization, how important were each of the following goals at the time you originally decided to implement server virtualization?
1 - Completely unimportant 100% 90% 80% 70% 60% 76% 35% 47% 41% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important
59%
65%
59%
53%
59%
59%
59%
71%
59%
50%
40% 30% 20% 10% 0% 24% 0% 0% 0% 6% 0% 0% 6% 0% 12% 0% 41% 29% 6% 6% 0% 12% 0% 18% 0% 18% 0% 18% 0% 24% 0% 47% 29% 35% 53% 24% 24% 24% 6% 35% 12% 24% 6% 0%
18%
6% 0%
45
Q22: Thinking back to when you first considered implementing server virtualization, how important were each of the following goals at the time you originally decided to implement server virtualization?
0% Improve our IT department's overall agility 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 100%
Improve server manageability

Improve uptime/availability of our data center Reduce operating expense Improve the scalability of our servers Improve time to deploy new servers (virtual servers) Reduce capital expense Improve our disaster-recovery readiness Keep up with emerging technology trends Mitigate common data center issues Improve server speed to better serve our customers Extending the life of older operating systems or legacy applications 76% 76% 82% 82% 82% 88% 88% 88%
100%
94% 94%
Improve server utilization ratios/reduce server count
71%
46
Q23: Which of these goals were actually achieved from deploying server virtualization?
1 - Completely failed to achieve 100% 90% 80% 70% 60% 50% 40% 30% 20% 29% 0% 0% 0% 6% 0% 6% 0% 6% 0% 12% 0% 12% 0% 12% 0% 59% 59% 41% 41% 35% 24% 29% 35% 24% 6% 12% 0% 12% 0% 24% 0% 18% 6% 0% 29% 12% 71% 41% 41% 53% 53% 59% 65% 59% 53% 65% 82% 2 - Somewhat failed to achieve 3 - Neutral 4 - Somewhat achieved 5 - Completely achieved
47%
65%
10%
0%
47
Q23: Which of these goals were actually achieved from deploying server virtualization?
(Somewhat/Completely achieved)
0% Improve our IT department's overall agility Reduce capital expense Reduce operating expense Improve time to deploy new servers (virtual servers) Keep up with emerging technology trends Improve server speed to better serve our customers Improve our disaster-recovery readiness Improve server utilization ratios/reduce server count Improve the scalability of our servers Improve server manageability Improve uptime/availability of our data center Extending the life of older operating systems or legacy applications 76% 88% 88% 88% 88% 88% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 100% 100% 100% 94% 94% 94%
Mitigate common data center issues
76%
48
Q24: Have your costs been affected by server virtualization in each of the following areas?
1 - Decreased significantly 4 - Increased somewhat 100% 90% 35% 80% 70% 60% 50% 29% 40% 35% 30% 12% 20% 10% 0% 12% 6% Storage 24% 18% 12% Networking Power 24% 12% Operating expense 12% Staff 6% Capital expense 6% 12% 29% 24% 0% 35% 18% 41% 41% 35% 47% 47% 2 - Decreased somewhat 5 - Increased significantly 3 - Neither increased nor decreased
29%
41%
24%
0%
18%
0%
12% 24%
6%
18%
12%
29%
18%
29%
6%
Software Servers
49
Q24: Have your costs been affected by server virtualization in each of the following areas?
(Increased somewhat/significantly)
0% 10% 20% 30% 40% 50% 60% 70% 80%
Storage
71%
Software
71%
Servers
65%
Networking
59%
Power
47%
Operating expense
47%
Staff
47%
Capital expense
47%
50
Q25: What percentage of your trial, test servers are physical versus virtualized?
(Means shown)
60% 54%
52%
50%
40%
30%
20%
10%
0% Physical Virtualized 51
Q25: What percentage of your trial, test servers are physical versus virtualized?
(Medians shown)
60%
50% 50%
50%
40%
30%
20%
10%
Q26: What percentage of your production, NON mission-critical servers are physical versus virtualized?
(Means shown)
60%
50%
49%
49%
40%
30%
20%
10%
Q26: What percentage of your production, NON mission-critical servers are physical versus virtualized?
(Medians shown)
60%
50% 50%
50%
40%
30%
20%
10%
Q27: What percentage of your production, MISSION-CRITICAL servers are physical versus virtualized?
(Means shown)
60% 55%
50% 46%
40%
30%
20%
10%
Q27: What percentage of your production, MISSION-CRITICAL servers are physical versus virtualized?
(Medians shown)
60%
50% 50%
50%
40%
30%
20%
10%
Q28: For which kinds of applications have you implemented virtualization to date?
0% 10% 20% 30% 40% 50% 60% 70% 80% 76% 71% 71% 65% 65% 65% 59% 59% 41% 41% 35% 35% 29% 18% 0% 90%
Accounting or financial
Database management Document management ERP Office applications
Task and project management

Email and calendar Engineering Human resources Web
Field service management

Sales force automation (SFA) or CRM Business intelligence Vertical market application Other (Please specify)
57
Q29: For which kinds of applications will you implement virtualization within the next 12 months?
0% 10% 20% 30% 40% 50% 60% 65% 53% 47% 41% 41% 41% 35% 35% 35% 29% 29% 29% 29% 18% 6% 70%
Engineering
ERP Document management Database management Email and calendar
Sales force automation (SFA) or CRM

Business intelligence Office applications Task and project management Accounting or financial
Human resources
Vertical market application Web Field service management Other (Please specify)
58
Q30: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications from physical servers to virtualized servers?
1 - Extremely resistant to doing so 4 - Somewhat open to doing so 100% 90% 80% 12% 70% 24% 60% 50% 18% 40% 30% 24% 20% 10% 12% 0% CEO Server group Application owner CISO CFO CIO 59 24% 24% 12% 12% 18% 0% 29% 18% 18% 12% 18% 18% 18% 2 - Somewhat resistant to doing so 5 - Extremely open to doing so 3 - Neither resistant nor open to doing so
24%
24%
24%
24%
41%
29%
18%
18%
41% 24%
18%
12%
Q30: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications from physical servers to virtualized servers?
(Somewhat/Extremely open to doing so)
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
CEO
47%
Server group
47%
Application owner
47%
CISO
41%
CFO
29%
CIO
29%
60
Q31: How much do each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications on virtualized servers?
1 - Extremely small factor 100% 90% 80% 53% 70% 60% 50% 40% 35% 30% 20% 10% 0% 35% 35% 24% 29% 0% 6% 6% 0% Performance 18% 0% Security 18% 53% 59% 18% 35% 29% 2 - Somewhat small factor 3 - Neutral 4 - Somewhat large factor 5 - Extremely large factor
24%
12% 0% Reliability
12% 0% Lack of monitoring and management tools
Other (Please specify)
61
Q31: How much do each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications on virtualized servers?
(Somewhat/Extremely large factor)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Performance
88%
Reliability
88%
Security
82%
Lack of monitoring and management tools
59%
47%
62
1 - No challenge at all 100% 90% 29% 80% 70% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge
24% 41%
29%
29%
35%
29%
35%
29%
60%
50% 47% 40% 30% 0% 20% 18% 10% 0% 6% 6% 0% Performance 18% 29% 6% 6% 6% 6% 18% 47% 29% 41% 35% 29% 29% 24%
18%
29% 0% 18% 18% 6% 6% System architecture and design issues 18% 0% Management and reporting tools 12% 24% 24%
24%
24%
Increase in the Security and amount of patch storage we use management
Workload Software capacity and licensing issues planning issues
0% Backup
0% Storage management issues
63
0% Increase in the amount of storage we use 10% 20% 30% 40% 50% 60% 70% 80% 76% 90%
Security and patch management
71%
Performance
71%
Workload capacity and planning issues
71%
Software licensing issues
65%
65%
Management and reporting tools
59%
Backup
59%
Storage management issues
47%
64
Q33: Please indicate how much you relied on the following external resources to implement server virtualization:
1 - Not at all 100% 18% 29% 35% 41% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely
90%
80%
70% 35% 60% 29% 50% 35% 18%
40%
30% 29% 20% 18% 10% 6% 0% Hardware or software vendor's professional service organization
35% 41%
0% 6% 12% 6% Independent consultant VAR 6% 0% System integrator
0%
65
Q33: Please indicate how much you relied on the following external resources to implement server virtualization:
(Relied on quite a bit/completely)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
76%
59%
VAR
53%
System integrator
53%
66
Q34: How important are each of the following reasons in terms of why you are not considering storage virtualization?
1 - Absolutely not a factor 100% 90% 80% 70% 60% 50% 40% 30% 6% 20% 10% 0% 3% 19% 41% 16% 3% 25% 6% 6% 0% 25% 6% 25% 6% 6% 25% 25% 9% 13% 44% 44% 50% 47% 56% 22% 44% 50% 53% 53% 53% 16% 25% 16% 3% 13% 13% 19% 9% 19% 2 - Mostly not a factor 3% 3 - Neutral 3% 9% 9% 4 - Somewhat a factor 13% 6% 6% 9% 5 - Absolutely a factor 3% 13% 3% 13% 9% 6%
50%
22%
22%
22%
22%
22%
22%
67
Q34: How important are each of the following reasons in terms of why you are not considering storage virtualization?
0% 5% 10% 15% 20% 25% 30% 35% 40% 38% 28% 28% 22%
Costs too much

Concerns about backup & recovery Too many other things on our plate at the moment Don't perceive a need
Never occurred to us
Reliability concerns Concerns about legacy applications not running correctly Manageability concerns 19% 19%
22%
22%
Our IT staff doesn't have enough expertise

Performance concerns Security concerns Concerns about legal issues regarding software adoption
16%
16% 16% 16%
68
Q35: How important are each of the following goals in terms of why you are considering storage virtualization?
1 - Completely unimportant 100% 11% 90% 80% 35% 24% 27% 8% 22% 30% 22% 14% 19% 38% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important 5%
70% 60% 50%

40% 30% 20% 10% 0% 11% 5% 24% 24%
46% 32% 30%
46% 32% 24% 32%
38%
30%
27% 38%
24%
30% 8%
32%
30%
30%
38%
41%
46%
16% 0%
3% 3%
11% 3%
14%
14% 0%
16% 0%
14% 3%
11% 0%
11% 0%
11% 0%
69
Q35: How important are each of the following goals in terms of why you are considering storage virtualization?
0% Improve storage performance (speed) Keep up with emerging technology trends Reduce capital expense Reduce operating expense Improve the scalability of our storage Improve disaster recovery readiness 10% 20% 30% 40% 50% 60% 59% 57% 57% 57% 54% 54% 70%
Make it easier to migrate data between tiers

Make it faster and easier to provision new storage Improve uptime/availability of our data center Improve our IT department's overall agility Improve storage utilization ratios 43%
54%
54% 51% 49%
70
Q36: Which classes of storage are you considering for implementing storage virtualization in the next 12 months?
100%
90%
80%
70%
60%
50%
46% 38%
40%
35%
30%
20%
10%
0% Tier one storage Tier two storage Archival storage 71
Q37: How important are each of the following goals in terms of why you are currently implementing storage virtualization?
1 - Completely unimportant 100% 90% 80% 70% 60% 65% 47% 47% 41% 47% 41% 41% 12% 24% 29% 29% 12% 24% 35% 24% 18% 18% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important
50% 40%
47%
76%
59%
47%
47%
30%
20% 10% 0% 12% 0% 12% 0% 12% 6% 0% 12% 0% 12% 18% 18% 0% 6% 24% 0% 18% 6% 0% 6% 6% 12% 0% 12% 0% 18% 24%
29%
12% 0%
72
Q37: How important are each of the following goals in terms of why you are currently implementing storage virtualization?
0% Make it easier to migrate data between tiers Improve the scalability of our storage Improve storage performance (speed) Improve our IT department's overall agility Reduce capital expense Reduce operating expense 76% 76% 76% 82% 10% 20% 30% 40% 50% 60% 70% 80% 90% 88% 88% 100%
Improve disaster-recovery readiness

Improve uptime/availability of our data center Keep up with emerging technology trends Make it faster and easier to provision new storage Improve storage utilization ratios 59% 65% 71% 71%
76%
73
Q38: Which classes of storage are you considering for implementing storage virtualization in the next 12 months?
100%
90%
80%
70%
60%
50% 41% 40% 29%
47%
30%
20%
10%
0% Tier one storage Tier two storage Archival storage 74
Q39: Please indicate how much you are relying on the following external resources to implement storage virtualization:
1 - Not at all 100% 6% 90% 6% 6% 6% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely
80% 41% 70% 65% 53% 53%
60%
50%
40%
30% 29% 20% 24% 6% 12% 0% 6% 0% Hardware or software vendor's professional service organization 6% 0% System integrator 29%
47%
10%
0% 6%
VAR
75
Q39: Please indicate how much you are relying on the following external resources to implement storage virtualization:
(Rely quite a bit/completely)
0% 10% 20% 30% 40% 50% 60% 70% 80%
71%
System integrator
59%
59%
VAR
47%
76
Q40: Thinking back to when you first considered implementing storage virtualization, how important were each of the following goals at the time you originally decided to implement storage virtualization?
1 - Completely unimportant 100% 90% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important
80%
70% 60% 50% 40%
43% 64% 64%
43% 57%
43% 64% 57%
50%
50%
50%
43% 21% 14% 0% 14% 0% 14% 21% 0%
36% 21%
29% 7% 14%
21%
14%
14%
30%
20% 10% 0%
21% 0%
21% 0%
29%
0%
29%
0%
29%
0%
21% 7% 0%
29% 7% 0%
36% 0%
77
Q40: Thinking back to when you first considered implementing storage virtualization, how important were each of the following goals at the time you originally decided to implement storage virtualization?
0% Reduce capital expense Keep up with emerging technology trends Improve our IT department's overall agility 79% 79% 79% 71% 71% 71% 71% 64% 64% 10% 20% 30% 40% 50% 60% 70% 80% 90% 86% 86% 100%
Reduce operating expense

Make it faster and easier to provision new storage Improve storage utilization ratios Improve disaster-recovery readiness Improve storage performance (speed) Improve uptime/availability of our data center Improve the scalability of our storage Make it easier to migrate data between tiers
78
Q41: Which of these goals were actually achieved from deploying storage virtualization?
0% Make it faster and easier to provision new storage Improve disaster recovery readiness Improve our IT department's overall agility Reduce operating expense Improve storage utilization ratios Improve uptime/availability of our data center 57% 57% 64% 64% 79% 10% 20% 30% 40% 50% 60% 70% 80% 90% 86%
Make it easier to migrate data between tiers

Reduce capital expense Improve storage performance (speed) Keep up with emerging technology trends Improve the scalability of our storage 36% 50% 50%
57%
57%
79
Q42: What percentage of your tier-one storage is currently virtualized versus non-virtualized?
(Means shown)
100%
90%
80%
70% 59% 52% 50%
60%
40%
30%
20%
10%
0% Virtualized Non-virtualized 80
Q42: What percentage of your tier-one storage is currently virtualized versus non-virtualized?
(Medians shown)
100%
90%
80%
70%
60%
50% 50% 50%
40%
30%
20%
10%
0%
Virtualized
Non-virtualized
81
Q43: What percentage of your tier-two storage is currently virtualized versus non-virtualized?
(Means shown)
100%
90%
80%
70% 59%
60%
50%
40%
37%
30%
20%
10%
Q43: What percentage of your tier-two storage is currently virtualized versus non-virtualized?
(Medians shown)
100%
90%
80%
70%
60% 50%
50% 45%
40%
30%
20%
10%
Q44: What percentage of your archival storage is currently virtualized versus non-virtualized?
(Means shown)
100%
90%
80%
70%
65%
60%
50%
40% 29%
30%
20%
10%
Q44: What percentage of your archival storage is currently virtualized versus non-virtualized?
(Medians shown)
100%
90%
80%
70%
61% 60%
50%
40% 34% 30%
20%
10%
0%
Virtualized
Non-virtualized
85
Q45: Please indicate how much you relied on the following external resources to implement storage virtualization:
1 - Not at all 100% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely
90%
21%
80%
50% 70%
43%
43%
21%
60%
50% 21% 40% 29% 30% 43% 21%
20% 14% 10% 0% 7% 0% Hardware or software vendor's professional service organization
29%
29%
0%
0% 7% System integrator
0% 7% Independent consultant
14%
VAR
86
Q45: Please indicate how much you relied on the following external resources to implement storage virtualization:
(Quite a bit/Completely)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
79%
System integrator
64%
64%
VAR
43%
87
Q46: How important are each of the following reasons in terms of why you are not considering desktop or endpoint virtualization?
1 - Absolutely not a factor 100% 9% 90% 15% 80% 70% 60% 50% 40% 30% 20% 10% 0% Don't perceive a Concerns about need having to repackage applications Usability concerns Don't know what it is Performance Concerns about Concerns about Manageability concerns legal issues legacy concerns regarding applications not software running adoption correctly Waiting for an OS migration project 21% 24% 24% 29% 26% 24% 24% 26% 26% 18% 3% 6% 6% 21% 12% 9% 3% 2 - Mostly not a factor 9% 9% 3 - Neutral 6% 12% 4 - Somewhat a factor 6% 9% 3% 12% 5 - Absolutely a factor 3% 9% 6% 6%
38%
44%
47%
50%
53%
59%
53%
56%
56%
9%
9%
3%
3%
9%
88
Q46: How important are each of the following reasons in terms of why you are not considering desktop or endpoint virtualization?
0% Don't perceive a need 5% 10% 15% 20% 25% 24%
Concerns about having to repackage applications
24%
Usability concerns
21%
Don't know what it is
18%
Performance concerns
18%
Concerns about legal issues regarding software adoption
15%
Concerns about legacy applications not running correctly
15%
Manageability concerns
12%
Waiting for an OS migration project
12%
89
Q47: How important are each of the following goals in terms of why you are considering desktop or endpoint virtualization?
1 - Completely unimportant 100% 8% 90% 80% 45% 70% 60% 50% 40% 39% 37% 37% 8% 34% 37% 45% 50% 55% 53% 45% 42% 42% 37% 34% 29% 16% 8% 2 - Somewhat unimportant 3% 3 - Neutral 8% 4 - Somewhat important 8% 5 - Completely important 5% 8%
11%
32%
29%
30%
20% 10%
13%
0% 3% 0% 0%
Solving application Make it easier and compatibility faster to deploy problems new endpoints
16% 0%
Simplifying application delivery
13% 3%
5% 5%
3% 5%
13%
5% 3%
11% 0%
Better Better support for Better support for Enabling Internet Reducing helpdesk Improve management or virtual desktops mobile and remote Explorer 6 to run calls and/or costs integrated compliance of workers on Windows 7 utilization with application smartphone/tablet licenses PC
90
Q47: How important are each of the following goals in terms of why you are considering desktop or endpoint virtualization?
0% Solving application compatibility problems 10% 20% 30% 40% 50% 60% 61% 70%
Make it easier and faster to deploy new endpoints
50%
50%
Better management or compliance of application licenses
47%
Better support for virtual desktops
45%
Better support for mobile and remote workers
42%
Enabling Internet Explorer 6 to run on Windows 7
39%
Reducing helpdesk calls and/or costs
37%
Improve integrated utilization with smartphone/tablet PC
37%
91
Q48: How important are each of the following goals in terms of why you are currently implementing desktop or endpoint virtualization?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 20% 0% 10% 0% 0% 10% 0% 10% 0% 30% 30% 10% 40% 30% 30% 0% 60% 60% 60% 40% 50% 50% 20% 50% 60% 10% 20% 30% 30% 30% 20% 10% 2 - Somewhat unimportant 0% 3 - Neutral 0% 10% 10% 20% 4 - Somewhat important 5 - Completely important
10% 0%
20% 0% 0%
92
Q48: How important are each of the following goals in terms of why you are currently implementing desktop or endpoint virtualization?
0% Better support for virtual desktops 10% 20% 30% 40% 50% 60% 70% 80% 80% 90%
60%
60%
Solving application compatibility problems
60%
50%
50%
40%
40%
40%
93
Q49: Please indicate how much you are relying on the following external resources to implement desktop or endpoint virtualization:
1 - Not at all 100% 0% 10% 90% 30% 80% 10% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely 0%
30%
70% 70% 60% 60%
50% 50% 40%
30% 10% 20% 30% 10% 20%
60%
20%
0%
0% Hardware or software vendor's professional service organization
0% Independent consultant
0% VAR
0% System integrator
94
Q49: Please indicate how much you are relying on the following external resources to implement desktop or endpoint virtualization:
0% 10% 20% 30% 40% 50% 60% 70% 80%
70%
70%
VAR
40%
System integrator
30%
95
Q50: Thinking back to when you first considered implementing endpoint virtualization, how important were each of the following goals at the time you originally decided to implement desktop or endpoint virtualization?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 17% 0% 11% 22% 6% 0% 11% 28% 17% 28% 22% 11% 28% 33% 6% 0% 17% 17% 11% 22% 28% 56% 44% 50% 56% 44% 44% 33% 50% 17% 17% 44% 39% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important
11%
17% 0%
0% 6%
6% 6%
11% 6%
6%
6% 0%
96
Q50: Thinking back to when you first considered implementing endpoint virtualization, how important were each of the following goals at the time you originally decided to implement desktop or endpoint virtualization?
0% Better management or compliance of application licenses 10% 20% 30% 40% 50% 60% 70% 72% 80%
72%
72%
67%
61%
61%
61%
50%
50%
97
Q51: Which of these goals were actually achieved from deploying desktop or endpoint virtualization?
0% Simplifying application delivery 10% 20% 30% 40% 50% 60% 70% 80% 72%
61%
56%
56%
56%
56%
44%
33%
28%
98
Q52: Please indicate how much you relied on the following external resources to implement desktop or endpoint virtualization:
90% 28%
80%
50% 70% 50%
44%
17% 60%
50% 22% 40% 33% 30% 17% 20% 22% 10% 17% 0% Hardware or software vendor's professional service organization 11% 0% 6% Independent consultant 6% System integrator 6% VAR 22% 22% 28%
0%
99
Q52: Please indicate how much you relied on the following external resources to implement desktop or endpoint virtualization:
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
83%
72%
System integrator
67%
VAR
44%
100
Q53: How important are each of the following reasons in terms of why you are not considering private storage-as-a-service?
1 - Absolutely not a factor 100% 12% 90% 80% 70% 14% 12% 10% 10% 21% 17% 17% 17% 14% 2 - Mostly not a factor 3 - Neutral 0% 4 - Somewhat a factor 2% 7% 10% 5 - Absolutely a factor 5% 12% 0% 14%
19%
14%
60%
50% 50% 40% 30% 20% 5% 10% 0% Too many other things on our plate at the moment Costs too much Our IT staff Concerns Don't perceive doesn't have about backup a need enough & recovery expertise 14% 17% 21% 12% 7% 2% 17% 10% 43% 43% 55%
43%
50% 57% 60%
57%
50%
17%
5%
7% 21%
17%
12%
14%
19%
17%
17%
17%
Reliability concerns
Never Manageability occurred to us concerns
Security concerns
101
Q53: How important are each of the following reasons in terms of why you are not considering private storage-as-a-service?
0% 5% 10% 15% 20% 25% 30% 35%
Too many other things on our plate at the moment
31%
Costs too much
29%
29%
Concerns about backup & recovery
26%
Don't perceive a need
26%
Reliability concerns
21%
Never occurred to us
17%
Manageability concerns
17%
Security concerns
17%
14%
102
Q54: How important are each of the following goals in terms of why you are considering private storage-as-a-service?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 27% 40% 43% 43% 43% 53% 40% 43% 37% 27% 43% 30% 30% 30% 20% 17% 10% 23% 27% 23% 20% 20% 30% 40% 17% 30% 30% 30% 33% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 7% 13% 5 - Completely important 13% 10% 7% 20%
17%
30%
20% 10% 0% 3% 0% 7% 0% 37% 33%
23%
37%
30%
37%
37%
43%
53%
17% 0%
20% 0%
7% 3%
10% 7%
13% 0%
13% 0%
13% 0%
10% 0%
0% 3%
7% 7%
13% 3%
10% 7%
3% 7%
103
Q54: How important are each of the following goals in terms of why you are considering private storage-as-a-service?
0% 10% 20% 30% 40% 50% 60% 60% 60% 60% 53% 53% 53% 50% 50% 47% 47% 43% 43% 40% 40% 37% 70%
Improve computing uptime/availability

Improve disaster recovery readiness Reduce data center space requirements Make it easier to allocate computing costs Keep up with emerging technology trends

Make our data center more efficient Reduce capital expense Improve security Improve time to provision new computing resources
Improve data center scalability

Reduce data center complexity Improve our ability to access computing resources for mobile users Offer an alternative to our users to public cloud storage Improve our IT department's overall agility
104
Q55: What kinds of applications are you considering moving to a private storage-as-a-service in the next 12 months?
100%
90%
80%
70% 60%
60% 50%
50%
40%
30%
20% 13% 10%
0% Trial, test applications NON mission-critical applications Mission-critical applications 105
Q56: How important are each of the following challenges to implementing private storage-as-a-service?
1 - No challenge at all 100% 7% 13% 90% 80% 33% 70% 37% 30% 20% 30% 33% 23% 30% 20% 30% 23% 20% 17% 7% 10% 10% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge
60% 40%
50% 40% 27% 33% 30% 20% 20% 13% 10% 0% 17% 0% Performance 30%
27%
37% 33% 33%
47%
50%
50%
7%
7% Security 10% Costs
10% 7% Compliance
13%
17%
10%
13%
3% Backup 7% 10% 7%
20%
10% Integration with public cloud 0% 0% Changing the Management Dealing with System way our IT and reporting our legacy architecture department tools infrastructure and design works issues
106
(Significant/Extreme Challenge)
0% 10% 20% 30% 40% 50% 60% 70%
Performance
63%
Security
57%
Costs
50%
Compliance
50%
Backup
50%
Changing the way our IT department works
47%
40%
Dealing with our legacy infrastructure
40%
33%
Integration with public cloud
30%
107
Q57: How important are each of the following goals in terms of why you are currently implementing private storage-as-a-service?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 56% 63% 56% 56% 44% 50% 56% 50% 38% 38% 44% 38% 44% 31% 25% 19% 19% 31% 13% 25% 19% 31% 31% 25% 25% 19% 13% 19% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important
44%
38%
30%
20% 10% 0% 6% 6% 0% 6% 6% 0% 19% 19% 13% 25% 0% 13% 0% 13% 0% 19% 25% 19% 13% 0% 25% 19% 6% 6% 31% 0% 6% 31% 44% 44%
6% 0%
6% 0%
6% 0%
6% 0%
6% 0%
0%
0%
108
Q57: How important are each of the following goals in terms of why you are currently implementing private storage-as-a-service?
Somewhat/Completely important
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 88% 88% 75% 75% 75% 75% 69% 69% 69% 69% 69% 63% 63% 56% 56% 100%
Improve security
Reduce data center space requirements Improve computing uptime/availability Improve time to provision new computing resources Offer an alternative to our users to public cloud storage
Make our data center more efficient

Improve data center scalability Improve disaster recovery readiness Improve our IT department's overall agility Keep up with emerging technology trends

Make it easier to allocate computing costs Reduce capital expense Improve our ability to access computing resources for mobile users Reduce data center complexity
109
Q58: For which kinds of applications are you implementing private storage-as-a-service in the next 12 months?
100%
90%
80%
70% 63%
60%
56%
50%
40%
30%
20% 13% 10%
1 - No challenge at all 100% 13% 90% 31% 80% 70% 31% 19% 25% 31% 25% 25% 25% 13% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge
60%
50% 50% 40% 30% 20% 19% 10% 13% 0% 0% Performance 0% Backup 6% 0% Management and reporting tools 19% 0% 6% System architecture and design issues 19% 19% 19% 56% 56% 50% 44% 50% 44%
50%
50% 31%
19% 31%
31%
19%
6% 0% Integration with public cloud 0% 6% Changing the way our IT department works 13% 0% Security
19%
0% Costs 6% 0% Dealing with our legacy infrastructure
6%
6% Compliance
111
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Performance
88%
Backup
81%
75%
75%
75%
75%
Security
69%
Costs
63%
63%
Compliance
56%
112
Q60: Please indicate how much you are relying on the following external resources to implement private storage-as-a-service:
1 - Not at all 100% 6% 13% 90% 19% 38% 2 - Very little 3 - Neutral 4 - Quite a bit 5 - Completely 0%
80%
70% 63% 56% 50%
38%
60%
40% 31% 30%
44%
20% 31% 10% 25% 13% 13% 6%
6%
0% 0% Hardware or software vendor's professional service organization 0% Independent consultant System integrator VAR
113
Q60: Please indicate how much you are relying on the following external resources to implement private storage-as-a-service:
0% 10% 20% 30% 40% 50% 60% 70% 80%
75%
69%
System integrator
50%
VAR
38%
114
Q61: Thinking back to when you first considered implementing private storage-as-a-service, how important were each of the following goals at the time you originally decided to implement private storage-as-a-service?
1 - Completely unimportant 100% 90% 80% 70% 33% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 17% 33% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important
60%
50% 40% 30% 20% 10% 0% 8% 0% 8% 0% 17% 17% 25% 0% 25% 0% 25% 0% 25% 0% 25% 0% 33% 0% 25% 8% 0% 33% 0% 25% 8% 0% 25% 25% 25% 25% 25% 25% 25% 17% 17% 17% 17%
25%
8% 8% 25% 8% 8%
33%
0% 8%
33%
50%
8% 0%
0%
115
Q61: Thinking back to when you first considered implementing private storage-as-a-service, how important were each of the following goals at the time you originally decided to implement private storage-as-a-service?
0% Improve computing uptime/availability Improve data center scalability Improve disaster recovery readiness Improve security Keep up with emerging technology trends Reduce data center complexity Reduce data center space requirements Improve our IT department's overall agility Improve time to provision new computing resources Offer an alternative to our users to public cloud storage Make it easier to allocate computing costs Make our data center more efficient Reduce capital expense Improve our ability to access computing resources for mobile users Reduce operating expense 50% 116 67% 67% 67% 67% 10% 20% 30% 40% 50% 60% 70% 80% 75% 75% 75% 75% 75% 75% 75%
58%
58% 58%
Q62: Which of these goals were actually achieved from deploying private storage-as-a-service?
0% 10% 20% 30% 40% 50% 60% 70% 67% 58% 58% 50% 50% 50% 50% 42% 42% 42% 42% 33% 33% 25% 25%
Make it easier to allocate computing costs

Improve security Keep up with emerging technology trends Improve our IT department's overall agility Offer an alternative to our users to public cloud storage
Reduce data center complexity

Reduce data center space requirements Improve data center scalability Improve our ability to access computing resources for mobile users Improve time to provision new computing resources
Make our data center more efficient

Improve computing uptime/availability Reduce capital expense Improve disaster recovery readiness Reduce operating expense
117
Q63: What percentage of your trial, test applications utilize your private storage-as-a-service?
100%
90%
80%
70%
60%
50%
40%
30%
28%
28%
20%
10%
0% Mean Median 118
Q64: What percentage of your NON mission-critical applications utilize your private storage-as-a-service?
100%
90%
80%
70%
60%
50%
40% 30% 30% 30%
20%
10%
0% Mean Median 119
Q65: What percentage of your mission-critical applications utilize your private storage-as-a-service?
100%
90%
80%
70%
60%
50% 43% 40%
37%
30%
20%
10%
0% Mean Median 120
1 - No challenge at all 100% 90% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge
33%
80% 70% 60% 8% 50% 40% 33% 30% 20% 10% 0% 25% 17% 0% Changing the way our IT department works 17% 0% Security 17% 0% Compliance 0% System architecture and design issues 0% 0% Integration Dealing with with public our legacy cloud infrastructure 0% Costs 25% 50% 50% 50% 33% 17% 8% 8% 8% 8% 42% 42% 42% 42% 42% 42%
33%
33%
33%
17%
17%
17%
17%
25% 33%
25% 33%
25% 17% 0% Performance 0% Backup 17% 0% Management and reporting tools
121
0% Changing the way our IT department works 10% 20% 30% 40% 50% 60% 58% 70%
Security
50%
Compliance
50%
50%
50%
50%
Costs
50%
Performance
50%
Backup
50%
50%
122
Q67: Please indicate how much you relied on the following external resources to implement private storage-as-a-service:
90% 33% 80% 58% 67% 60% 58%
70%
50%
33%
40% 0% 30%
8%
8%
17% 20% 25% 25% 25%
10% 8% 0% Independent consultant 8% 0% System integrator
17% 0% Hardware or software vendor's professional service organization 8% 0% VAR 123
0%
Q67: Please indicate how much you relied on the following external resources to implement private storage-as-a-service:
0% 10% 20% 30% 40% 50% 60% 70%
67%
System integrator
67%
67%
VAR
67%
124
Q68: How important are each of the following reasons in terms of why you are not considering hybrid/private cloud computing?
1 - Absolutely not a factor 100% 90% 80% 70% 60% 50% 44% 40% 30% 20% 10% 0% 7% 16% 7% 16% 5% 21% 5% 19% 12% 19% 9% 5% 19% 21% 2% 21% 5% 9% 16% 23% 23% 19% 5% 21% 47% 44% 49% 42% 44% 49% 53% 51% 51% 40% 60% 14% 16% 14% 12% 19% 12% 16% 16% 12% 14% 21% 19% 14% 2 - Mostly not a factor 3 - Neutral 5% 14% 9% 4 - Somewhat a factor 9% 14% 5 - Absolutely a factor 9% 12% 7% 12% 9% 5%
125
Q68: How important are each of the following reasons in terms of why you are not considering hybrid/private cloud computing?
0% Costs too much 5% 10% 15% 20% 25% 30% 35% 33% 30% 30% 28% 28% 28% 26% 23% 23% 21% 19% 14%

Don't perceive a need Manageability concerns Too many other things on our plate at the moment Performance concerns Concerns about legacy applications not running correctly Concerns about backup & recovery Never occurred to us Security concerns Concerns about legal issues regarding software adoption Reliability concerns
126
Q69: How important are each of the following goals in terms of why you are considering hybrid/private cloud computing?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 37% 23% 43% 17% 13% 3% 23% 27% 47% 50% 43% 47% 57% 37% 37% 30% 30% 40% 40% 40% 27% 20% 30% 13% 27% 10% 17% 10% 20% 2 - Somewhat unimportant 0% 13% 20% 20% 3 - Neutral 4 - Somewhat important 10% 10% 5 - Completely important 7% 20% 23% 13% 3%
37%
30%
20% 10% 0% 27% 7% 3%
23%
30%
30%
30%
27%
27%
43%
33%
30%
33%
40%
50%
47%
10% 0%
10% 0%
7% 7%
13% 3%
13% 3%
3% 3%
13% 3%
20% 0%
17% 0%
10%
10% 0%
13% 3% 7% 0%
3%
10% 3%
127
Q69: How important are each of the following goals in terms of why you are considering hybrid/private cloud computing?
0% Make our data center more efficient Improve computing uptime/availability Reduce data center space requirements Reduce operating expense Make it easier to allocate computing costs Reduce capital expense Reduce power usage in our data center Improve data center scalability Improve our ability to access computing resources for mobile users Improve our IT department's overall agility Keep up with emerging technology trends Offer an alternative to our users to public cloud offerings Improve disaster recovery readiness Reduce heat issues in our data center Improve security Reduce data center complexity Improve time to provision new computing resources 50% 50% 50% 50% 50% 47% 47% 43% 43% 10% 20% 30% 40% 50% 60% 70% 63% 60% 60% 60% 57% 57% 57%
40%
128
Q70: What kinds of applications are you considering moving to a hybrid/private cloud in the next 12 months? (Mark all that apply.)
100% 90%
80%
70%
60% 50% 50% 47%
40%
30%
20%
13% 10%
0%
Trial, test applications
NON mission-critical applications
Mission-critical applications
129
Q71: Which kinds of applications are you discussing moving to a hybrid/private cloud in the next 12 months?
0% Email and calendar Database management 33% 33% 33% 27% 27% 20% 20% 17% 13% 13% 10% 5% 10% 15% 20% 25% 30% 35% 37% 40%
Document management
Web Office applications Task and project management Accounting or financial
Human resources
Business intelligence Field service management Sales force automation (SFA) or CRM Vertical market application
Engineering
ERP Other (Please specify) 0%
7%
7%
130
Q72: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications onto your hybrid/private cloud?
1 - Extremely resistant to doing so 4 - Somewhat open to doing so 100% 7% 13% 90% 30% 80% 27% 70% 33% 60% 50% 40% 27% 30% 20% 10% 0% Server group Application owner 17% 13% 7% 7% 7% 17% 10% 3% CISO CEO 7% CIO 10% CFO 131 20% 30% 23% 20% 40% 40% 37% 30% 20% 20% 20% 2 - Somewhat resistant to doing so 5 - Extremely open to doing so 3% 3 - Neither resistant nor open to doing so
27%
37%
Q72: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications onto your hybrid/private cloud?
0% 10% 20% 30% 40% 50% 60% 70% 80%
Server group
70%
Application owner
60%
CISO
53%
CEO
40%
CIO
37%
CFO
23%
132
Q73: How much does each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications on a hybrid/private cloud?
1 - Extremely small factor 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 20% 7% 13% 27% 3% 13% 33% 3% 10% 33% 3% 10% 33% 17% 3% 10% 10% 47% 27% 27% 23% 33% 17% 17% 13% 7% 7% 30% 33% 43% 50% 40% 53% 50% 47% 13% 30% 27% 43% 43% 40% 37% 2 - Somewhat small factor 10% 10% 10% 13% 3 - Neutral 13% 4 - Somewhat large factor 13% 7% 23% 30% 13% 5 - Extremely large factor 13% 20% 10% 20% 0% 13% 13% 23%
17%
17%
17% 17%
30%
33%
27%
27%
23%
30%
40% 10% 0% 17% 20% 17% 13%
3% 10% 17% 10% 7% 3% 13% 13% 27%
10%
10%
10%
10%
133
0% 10% 20% 30% 40% 50% 60% 70%
Inability to audit security practices

Disaster recovery concerns Concerns that your account, service or traffic can be hijacked Concerns about access vulnerabilities Encryption concerns Loss of control over the eDiscovery process Web application vulnerabilities Inability to guarantee data won't leave the country
60%
57% 53% 53% 53% 50% 50% 47%
Compliance issues
Lack of control over the entire process Inability to control physical access to your critical data Inability to meet high availability SLAs Performance degradation Concerns about authentication vulnerabilities Lack of knowledge about external vendor's risk profiles Lack of knowledge about and control over other applications running on
47%
43% 40% 37% 37% 33% 33% 30% 27% 23% 134
Application compatibility issues

Q74: How important are each of the following challenges to implementing a hybrid/private cloud?
1 - No challenge at all 100% 90% 80% 43% 70% 60% 50% 40% 30% 20% 10% 0% 13% 7% 23% 3% 27% 20% 30% 23% 33% 27% 23% 30% 27% 43% 27% 30% 27% 43% 47% 27% 27% 43% 33% 27% 23% 30% 23% 13% 23% 27% 23% 20% 20% 2 - Minor challenge 3% 3 - Neutral 3% 13% 4 - Significant challenge 5 - Extreme challenge 10% 20%
17%
13% 23%
13%
10% 13%
23% 17% 7% 3%
20%
7%
23%
13% 13%
27%
27%
13% 3% 3% 10% 17% 3% 10% 7%
7%
135
Q74: How important are each of the following challenges to implementing a hybrid/private cloud?
0% Changing the way our IT department works Backup Costs Security Management and reporting tools Integration with public cloud Storage management issues Software licensing issues Performance Dealing with our legacy infrastructure Increase in the amount of storage we use Compliance 37% 37% 40% 43% 43% 47% 47% 47% 47% 47% 10% 20% 30% 40% 50% 53% 53% 60%
37%
136
Q75: How important are each of the following goals in terms of why you are currently implementing hybrid/private cloud computing?
1 - Completely unimportant 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 16% 5% 0% 16% 0% 5% 5% 5% 16% 21% 5% 0% 16% 11% 0% 16% 11% 0% 16% 0% 11% 26% 0% 58% 63% 37% 58% 53% 37% 37% 47% 53% 32% 21% 16% 37% 16% 21% 37% 37% 26% 21% 32% 37% 32% 26% 32% 32% 32% 26% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important
42%
32%
37%
42%
32%
32%
32%
11%
11% 5%
16% 11% 0%
21%
11% 0%
16% 26% 11% 0% 5% 5%
26%
21%
21%
26%
11% 0%
16% 0%
16% 0%
11% 5%
137
Q75: How important are each of the following goals in terms of why you are currently implementing hybrid/private cloud computing?
0% Reduce capital expense Improve computing uptime/availability Improve security Improve time to provision new computing resources Keep up with emerging technology trends Offer an alternative to our users to public cloud offerings Reduce data center complexity Reduce data center space requirements Reduce heat issues in our data center Reduce operating expense Improve disaster recovery readiness Reduce power usage in our data center Improve data center scalability Improve our IT department's overall agility Make it easier to allocate computing costs Make our data center more efficient Improve our ability to access computing resources for mobile users 63% 63% 63% 68% 68% 68% 74% 74% 74% 74% 74% 74% 74% 74% 10% 20% 30% 40% 50% 60% 70% 80% 79% 79% 90%
58%
138
Q76: For which kinds of applications are you implementing hybrid/private cloud computing in the next 12 months?
100%
90%
80% 68% 68%
70%
60%
50%
40%
30%
20%
16%
10%
Q77: Which kinds of applications are you currently moving or will move within 12 months to a hybrid/private cloud?
0% 10% 20% 30% 40% 50% 60% 70% 74% 68% 47% 42% 42% 42% 42% 42% 42% 37% 37% 26% 16% 11% 0% 80%
Web
Email and calendar Office applications Accounting or financial Business intelligence
Document management
Engineering ERP Human resources Database management
Task and project management

Sales force automation (SFA) or CRM Vertical market application Field service management Other (Please specify)
140
Q78: How important are the following challenges to implementing server virtualization?
1 - No challenge at all 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 16% 16% 11% 5% 21% 0% 16% 16% 0% 5% 11% 5% 21% 26% 21% 26% 11% 16% 21% 11% 0% 21% 16% 0% 21% 11% 37% 21% 21% 26% 37% 11% 21% 16% 26% 26% 26% 53% 37% 37% 42% 42% 32% 32% 32% 42% 32% 32% 32% 32% 16% 21% 21% 16% 16% 11% 21% 16% 16% 11% 11% 11% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge
16% 0%
16%
141
Q78: How important are the following challenges to implementing server virtualization?
0% System architecture and design issues Security Increase in the amount of storage we use Integration with public cloud Storage management issues Changing the way our IT department works Backup Software licensing issues Performance Dealing with our legacy infrastructure Costs Compliance Management and reporting tools 42% 42% 42% 47% 47% 53% 53% 58% 58% 10% 20% 30% 40% 50% 60% 70% 68% 68% 80%
58%
58%
142
Q79: How would you characterize the motivation of various constituents in your organization to moving mission-critical applications into your hybrid/private cloud?
1 - Extremely resistant to doing so 4 - Somewhat open to doing so 100% 90% 80% 16% 70% 60% 50% 26% 40% 30% 16% 20% 10% 0% CISO CIO Server group CFO Application owner CEO 143 5% 11% 11% 11% 21% 37% 16% 5% 37% 47% 21% 11% 26% 37% 16% 5% 21% 32% 2 - Somewhat resistant to doing so 5 - Extremely open to doing so 0% 16% 11% 3 - Neither resistant nor open to doing so
16%
53%
21%
21%
26% 11%
0% 10% 20% 30% 40% 50% 60% 70% 80%
CISO
68%
CIO
53%
Server group
42%
CFO
32%
Application owner
32%
CEO
26%
144
1 - Extremely small factor 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 16% 32% 16% 0% 0% 26% 26% 0% 5% 26% 0% 5% 26% 5% 0% 16% 11% 11% 32% 0% 5% 16% 21% 5% 21% 16% 5% 26% 11% 5% 26% 47% 47% 63% 53% 53% 42% 21% 21% 5% 16% 16% 26% 2 - Somewhat small factor 11% 3 - Neutral 4 - Somewhat large factor 11% 5 - Extremely large factor 11% 11% 5% 32%
21%
16%
16%
16%
16%
16%
16%
53%
42%
42%
42%
42%
42%
37%
37%
32%
37%
32%
16% 21%
16%
26%
26%
32%
53%
16% 5% 11%
32% 0%
16% 11%
16% 11%
21% 5% 5% 5%
5% 5%
145
0% 10% 20% 30% 40% 50% 60% 70% 80%
Lack of control over the entire process

Web application vulnerabilities Performance degradation Disaster recovery concerns Encryption concerns Lack of knowledge about and control over other applications running on Application compatibility issues Loss of control over the eDiscovery process 63% 63%
68%
68% 68% 68% 68% 68%
Compliance issues
Inability to control physical access to your critical data Lack of knowledge about external vendor's risk profiles Inability to audit security practices Inability to guarantee data won't leave the country Inability to meet high availability SLAs Concerns about access vulnerabilities Concerns about authentication vulnerabilities 47% 47% 42% 37% 53% 53% 53%
58%
58% 58%
Concerns that your account, service or traffic can be hijacked

146
Q81: Please indicate how much you are relying on the following external resources to implement private cloud:
11%
90% 32% 26% 26%
80%
37%
70%
60% 37% 50% 42%
32%
40% 16% 30%
21%
21%
20% 21% 10% 0% 5% Hardware or software vendor's professional service organization 11% 5% Independent consultant 5% System integrator 21%
11%
21%
0%
VAR
147
Q81: Please indicate how much you are relying on the following external resources to implement private cloud:
0% 10% 20% 30% 40% 50% 60% 70% 80%
74%
63%
System integrator
58%
VAR
47%
148
Q82: Thinking back to when you first considered implementing hybrid/private cloud, how important were each of the following goals at the time you originally decided to implement hybrid/private cloud?
1 - Completely unimportant 100% 90% 80% 70% 60% 38% 38% 50% 38% 38% 38% 50% 38% 38% 50% 50% 50% 25% 50% 25% 0% 38% 25% 38% 38% 25% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 13% 0% 13% 0% 38% 38% 38% 38% 38% 38% 38% 38% 25% 0% 0% 0% 25% 0% 13% 0% 38% 50% 50% 63% 25% 25% 25% 38% 0% 25% 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Completely important
50%
40% 30% 20% 38%
25%
13%
25%
25%
25%
13%
25%
13%
0%
0%
0%
10%
0%
149
Q82: Thinking back to when you first considered implementing hybrid/private cloud, how important were each of the following goals at the time you originally decided to implement hybrid/private cloud?
0% Improve time to provision new computing resources Improve computing uptime/availability Improve disaster recovery readiness Improve our IT department's overall agility 63% 63% 63% 63% 63% 63% 63% 63% 63% 50% 50% 50% 50% 50% 38% 25% 150 10% 20% 30% 40% 50% 60% 70% 80% 75%
Improve security
Offer an alternative to our users to public cloud offerings Make it easier to allocate computing costs Make our data center more efficient Reduce data center complexity Reduce data center space requirements
Improve data center scalability

Improve our ability to access computing resources for mobile users Reduce heat issues in our data center Reduce operating expense Reduce power usage in our data center Reduce capital expense
Keep up with emerging technology trends
Q83: Which of these goals were actually achieved from deploying hybrid/private cloud computing?
0% Reduce operating expense Improve our ability to access computing resources for mobile users Improve security Reduce power usage in our data center Improve disaster recovery readiness Make our data center more efficient Reduce data center complexity Improve data center scalability Improve our IT department's overall agility Offer an alternative to our users to public cloud offerings Reduce data center space requirements Reduce heat issues in our data center Improve computing uptime/availability Keep up with emerging technology trends Make it easier to allocate computing costs Reduce capital expense Improve time to provision new computing resources 13% 13% 13% 13% 25% 25% 25% 25% 25% 38% 38% 38% 50% 50% 50% 10% 20% 30% 40% 50% 60% 70% 80% 75%
0%
151
Q84: What percentage of your trial, test applications now run on your hybrid/private cloud?
100%
90%
80%
70%
60%
50%
40%
35% 30%
30%
20%
10%
0% Mean Median 152
Q85: What percentage of your NON mission-critical applications now run on your hybrid/private cloud?
100%
90%
80%
70%
60% 50%
50%
48%
40%
30%
20%
10%
0% Mean Median 153
Q86: What percentage of your mission-critical applications now run on your hybrid/private cloud?
100%
90%
80%
70%
60%
50% 44% 40% 43%
30%
20%
10%
0% Mean Median 154
Q87: Which kinds of applications are currently running on your hybrid/private cloud?
0% 10% 20% 30% 40% 50% 50% 50% 50% 38% 38% 38% 25% 25% 25% 25% 13% 13% 0% 0% 0% 60%
Business intelligence
Human resources Web Document management Field service management
Office applications
Accounting or financial Email and calendar Engineering Task and project management
Database management
ERP Sales force automation (SFA) or CRM Vertical market application Other (Please specify)
155
Q88: Which kinds of applications will move to a hybrid/private cloud within the next 12 months?
0% 10% 20% 30% 40% 50% 60% 70% 80% 75% 63% 38% 38% 38% 38% 38% 25% 25% 25% 13% 13% 0% 0% 0%
Field service management

Task and project management Accounting or financial Business intelligence Email and calendar
ERP
Web Human resources Sales force automation (SFA) or CRM Vertical market application
Database management
Document management Engineering Office applications Other (Please specify)
156
Q89: How important are each of the following challenges to implementing hybrid/private cloud?
1 - No challenge at all 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 13% 0% 13% 13% 25% 13% 0% 0% 0% 0% 0% 0% 0% 25% 25% 25% 13% 0% 0% 0% 0% 13% 0% 13% 38% 38% 88% 50% 38% 50% 13% 50% 38% 50% 50% 63% 25% 0% 63% 63% 0% 13% 13% 0% 25% 38% 50% 25% 38% 50% 38% 38% 38% 38% 2 - Minor challenge 3 - Neutral 4 - Significant challenge 5 - Extreme challenge
157
Q89: How important are each of the following challenges to implementing hybrid/private cloud?
0% Costs Software licensing issues Security Performance Backup Changing the way our IT department works Increasing the amount of storage we use Dealing with our legacy infrastructure Management and reporting tools Storage management issues Integration with public cloud Compliance 38% 50% 50% 50% 63% 63% 75% 75% 75% 75% 75% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 100%
38%
158
1 - Extremely resistant to doing so 4 - Somewhat open to doing so 100% 13% 90% 80% 70% 60% 50% 13% 40% 30% 0% 20% 10% 0% CFO CIO CISO Server group Application owner CEO 159 38% 25% 25% 38% 25% 0% 25% 13% 0% 25% 38% 38% 13% 13% 2 - Somewhat resistant to doing so 5 - Extremely open to doing so 0% 0% 13% 3 - Neither resistant nor open to doing so
38% 25%
38% 0% 25%
25% 38%
0%
13%
50%
0% 10% 20% 30% 40% 50% 60%
CFO
50%
CIO
50%
CISO
50%
Server group
38%
Application owner
38%
CEO
25%
160
Q91: How much does each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications into your hybrid cloud?
1 - Extremely small factor
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 25% 0% 0% 0% 0% 13% 0% 0% 13% 0% 13% 0% 0% 13% 0% 0% 13% 0% 25% 38% 38% 38% 38% 25% 25% 38% 25% 0% 13% 0% 0% 0% 0% 0% 13% 50% 50% 63% 50% 50% 13% 25% 25% 25% 25% 38% 50% 38% 38% 50% 63% 63% 13% 13% 0% 50%
2 - Somewhat small factor

0% 13% 13% 38%
3 - Neutral
4 - Somewhat large factor

0% 13%
5 - Extremely large factor

13%
38% 50%
38% 50% 38%
38%
38%
38% 50% 25%
38%
38%
0%
0%
13%
25%
13%
161
Q91: How much does each of the following risks weigh in keeping various constituents from being more confident about placing mission-critical applications into your hybrid cloud?
0% Inability to control physical access to your critical data Application compatibility issues Compliance issues Concerns that your account, service or traffic can be hijacked Encryption concerns Inability to audit security practices Inability to meet high availability SLAs 63% 63% 63% 63% 63% 63% 63% 63% 50% 50% 50% 50% 50% 50% 38% 38% 38% 162 10% 20% 30% 40% 50% 60% 70% 80% 75%
Performance degradation
Web application vulnerabilities Concerns about access vulnerabilities Disaster recovery concerns Inability to guarantee data won't leave the country Lack of knowledge about and control over other applications running on Lack of knowledge about external vendor's risk profiles Loss of control over the eDiscovery process Concerns about authentication vulnerabilities Lack of control over the entire process Other (Please specify)
Q92: Please indicate how much you relied on the following external resources to implement hybrid/private cloud:
90% 38% 50% 70% 0% 13% 50% 25% 13% 40% 25% 38% 38%
80%
60%
30% 50% 20% 38% 38% 25%
10% 13% 0% 0% System integrator 0% Hardware or software vendor's professional service organization 0% VAR Independent consultant
163
Q92: Please indicate how much you relied on the following external resources to implement hybrid/private cloud:
0% 10% 20% 30% 40% 50% 60% 70%
System integrator
63%
63%
VAR
50%
38%
164
Q93: What is the status in terms of using the cloud to host or deliver the following IT services?
1 - Not considering 100% 15% 14% 15% 11% 18% 12% 80% 18% 70% 32% 22% 50% 19% 27% 24% 19% 8% 19% 11% 2 - In discussion/planning phase 3 - In trials 4 - Implementing 5 - Have implemented
90%
60%
29%
20%
40%
16% 22% 30% 18% 11% 16%
15%
20% 23% 25% 28% 29% 29%
35%
10%
0% Email security Email management Web and IM security Cloud storage Endpoint security Cloud backup 165
Q93: What is the status in terms of using the cloud to host or deliver the following IT services?
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Email security
77%
Email management
75%
Web and IM security
72%
Cloud storage
71%
Endpoint security
71%
Cloud backup
65%
166
Q94: How important are the following technologies in terms of being a requirement to build a hybrid/private cloud?
1 - Completely unnecessary 100% 90% 80% 70% 60% 50% 31% 40% 27% 30% 20% 7% 10% 13% 0% Standardization of your IT infrastructure Endpoint virtualization Data center automation tools Storage virtualization Changing the way IT works Server virtualization Chargeback A self-service system that process your provides metered stakeholders can billing use to provision IT resources 167 1% 16% 12% 1% 17% 5% 15% 3% 14% 17% 9% 12% 5% 12% 34% 36% 37% 42% 40% 30% 22% 25% 21% 26% 14% 23% 16% 2 - Somewhat unnecessary 3 - Neutral 4 - Somewhat necessary 5 - Completely necessary
19%
19%
15%
18%
13%
35%
30%
24%
44%
Q94: How important are the following technologies in terms of being a requirement to build a hybrid/private cloud?
(Somewhat/Completely necessary)
0% 10% 20% 30% 40% 50% 60%
Standardization of your IT infrastructure
53%
Endpoint virtualization
49%
Data center automation tools
46%
43%
Changing the way IT works
41%
40%
Chargeback system that provides metered billing
39%
A self-service process your stakeholders can use to provision IT resources
39%
168
Q95: At what stage is your organization in the following areas?

1 - Not considering 100% 15% 11% 11% 8% 2 - In discussion/planning phase 3 - In trials 4 - Implementing 5 - Have implemented
90%
9% 80% 11% 18%
19%
70% 23%
24% 22% 22%
60%
50% 26% 40% 27% 19% 20%
30%
20% 30% 10% 24% 30%
31%
0% Data center automation tools A self-service process your stakeholders can use to provision IT resources Showback system that reports on metered usage Chargeback system that provides metered billing
169
Q95: At what stage is your organization in the following areas?

0% 10% 20% 30% 40% 50% 60% 70% 80%
Data center automation tools
76%
A self-service process your stakeholders can use to provision IT resources
70%
Showback system that reports on metered usage
70%
Chargeback system that provides metered billing
69%
170
Q96: How are each of the following affecting your ability to add these cloud computing enablers (data center automation tools, showback or chargeback systems and self-service provisioning of cloud resources)?
1 - Extremely insignificant 100% 11% 90% 80% 18% 70% 26% 60% 50% 40% 30% 20% 11% 32% 11% 4% 11% Changing the way our IT department works 11% Lack of expertise in implementing such tools 13% Cost 2% 11% 11% 48% 31% 38% 45% 38% 34% 36% 24% 28% 22% 21% 21% 21% 14% 20% 15% 2 - Somewhat insignificant 3 - Neutral 4 - Somewhat significant 5 - Extremely significant
31%
9%
10%
0%
2% 11% Security issues
8% 11%
Compliance issues System architecture Dealing with our and design issues legacy infrastructure
171
Q96: How are each of the following affecting your ability to add these cloud computing enablers (data center automation tools, showback or chargeback systems and self-service provisioning of cloud resources)?
(Somewhat/Extremely significant)
0% 10% 20% 30% 40% 50% 60%
Security issues
55%
47%
Lack of expertise in implementing such tools
47%
Cost
45%
Compliance issues
42%
42%
33%
172
Q97: How flexible is your IT infrastructure in terms of your ability to rapidly scale up or down?
1 - Extremely inflexible 100% 18% 2 - Somewhat inflexible 3 - About average 4 - Somewhat flexible 5 - Extremely flexible
90%
24%
19%
80% 21% 26% 26% 60%
70%
50% 33%
40%
27% 30%
34%
20% 12% 10% 11% 0% Storage Endpoints 9% 12%
16%
12% Servers 173
Q97: How flexible is your IT infrastructure in terms of your ability to rapidly scale up or down?
(Somewhat/Extremely flexible)
0% 10% 20% 30% 40% 50% 60%
Storage
50%
Endpoints
45%
Servers
39%
174
Q99: What percentage of your IT staff has experience in the following areas?
(Means shown)
0% 5% 10% 15% 20% 25% 30% 35%
33%
Desktop virtualization
33%
Automation of data center tasks
30%
Self-service systems for provisioning IT services
29%
28%
27%
Chargeback systems
27%
Hybrid/private cloud
23%
175
Q99: What percentage of your IT staff has experience in the following areas?
(Medians shown)
0% 5% 10% 15% 20% 25%
20%
20%
10%
10%
12%
15%
Chargeback systems
10%
10%
176
Q100: How would you characterize the staffing for each of the following enterprise security sub areas?
1 - Completely inadequate 100% 13% 90% 80% 23% 70% 28% 26% 17% 20% 17% 14% 12% 17% 13% 15% 11% 15% 2 - Somewhat inadequate 3 - Adequate 4 - Somewhat more than adequate 5 - Much more than adequate
20%
15%
60%
29% 50% 30% 40% 30% 13% 20% 10% 14% 0% Automation of data center tasks Self-service systems for provisioning IT services Desktop virtualization Storage virtualization Server virtualization Hybrid/private cloud Chargeback systems Endpoint virtualization 10% 17% 19% 17% 16% 22% 21% 13% 35% 34% 37% 39%
34%
37%
17% 11% 18%
12%
13%
16%
177
(Somewhat/Much more than adequate)
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
41%
40%
35%
34%
33%
32%
Chargeback systems
31%
30%
178
(Adequate or better)
0% 10% 20% 30% 40% 50% 60% 70% 80%
76%
70%
69%
71%
67%
61%
Chargeback systems
68%
69%
179
1 - Rapidly shrinking 100% 90% 80% 70% 24% 30% 32% 24% 21% 20% 18% 12% 8% 15% 15% 16% 10% 8% 2 - Gradually shrinking 3 - Staying the same 4 - Gradually growing 5 - Rapidly growing
25%
23%
60%
50% 40% 30% 20% 12% 10% 8% 0% Storage virtualization Endpoint virtualization Desktop virtualization Automation of data center tasks Server virtualization Self-service systems for provisioning IT services Hybrid/private cloud Chargeback systems 8% 11% 10% 7% 9% 9% 8% 11% 8% 9% 9% 10% 5% 13% 43% 38% 39% 44% 44% 47% 46% 51%
180
(Gradually/Rapidly growing)
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
42%
42%
40%
39%
36%
36%
35%
Chargeback systems
31%
181
Q102: How would you characterize your IT staffs' readiness to handle the following areas?
1 - Extremely unprepared 100% 13% 90% 80% 70% 33% 31% 12% 12% 13% 11% 11% 8% 10% 2 - Somewhat unprepared 3 - Neutral 4 - Somewhat prepared 5 - Extremely prepared
29%
27%
29%
27%
27%
25%
60%
50% 40% 30% 20% 9% 10% 12% 0% Server virtualization Endpoint virtualization Desktop virtualization Storage virtualization Self-service systems for provisioning IT services Automation of data center tasks Hybrid/private cloud Chargeback systems 11% 12% 11% 12% 10% 13% 11% 9% 8% 39% 35% 35% 42% 42% 43%
33%
37%
14%
13% 10%
10%
11%
182
Q102: How would you characterize your IT staffs' readiness to handle the following areas?
(Somewhat/Extremely prepared)
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
46%
43%
41%
40%
40%
38%
35%
Chargeback systems
35%
183
Q103: How would you characterize the budget for each of the following enterprise security sub areas?
1 - Completely inadequate 100% 13% 90% 80% 22% 70% 60% 50% 38% 40% 30% 20% 10% 14% 0% Storage virtualization Automation of data center tasks Chargeback systems Server virtualization Endpoint virtualization Desktop virtualization Hybrid/private cloud Self-service systems for provisioning IT services 184 11% 12% 14% 13% 13% 13% 18% 20% 11% 17% 18% 20% 40% 39% 36% 44% 40% 37% 24% 11% 14% 13% 11% 13% 10% 14% 2 - Somewhat inadequate 3 - Adequate 4 - Somewhat more than adequate 5 - Much more than adequate
17%
18%
20%
17%
20%
12%
41%
14%
15%
13%
(Somewhat/Much more than adequate)
0% 5% 10% 15% 20% 25% 30% 35% 40%
35%
35%
Chargeback systems
31%
31%
31%
30%
30%
26%
185
(Adequate or better)
0% 10% 20% 30% 40% 50% 60% 70% 80%
73%
75%
Chargeback systems
70%
75%
67%
70%
67%
67%
186
1 - Rapidly shrinking 100% 12% 90% 80% 28% 70% 24% 27% 25% 27% 27% 25% 15% 12% 13% 11% 11% 11% 8% 2 - Gradually shrinking 3 - Staying the same 4 - Gradually growing 5 - Rapidly growing
22%
60%
50% 40% 30% 20% 16% 10% 9% 0% Storage virtualization Server virtualization Self-service systems for provisioning IT services Desktop virtualization Hybrid/private cloud Automation of data center tasks Endpoint virtualization Chargeback systems 10% 9% 8% 11% 11% 9% 9% 35% 35% 42% 37% 40% 39% 40% 47%
16% 10%
17%
11%
12%
15%
14%
187
(Gradually/Rapidly growing)
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
40%
39%
39%
38%
38%
38%
36%
Chargeback systems
30%
188
Q105: When you think of optimizing and protecting your virtual environment, which brands come to mind?
0% IBM 5% 10% 15% 20% 25% 30% 35% 40% 45% 43% 50%
Microsoft
43%
HP
16%
VMware
14%
McAfee
10%
Symantec
8%
CA
4%
EMC
2%
CommVault
0%
Juniper
0%
Trend
0%
189
Q106: When you think of building and securing your cloud, which brands come to mind?
0% Microsoft IBM HP Cisco Dell VMware McAfee EMC Oracle Symantec BMC CA Citrix Trend Micro 0% 0% 0% 0% 3% 3% 3% 5% 10% 13% 18% 31% 5% 10% 15% 20% 25% 30% 35% 40% 45% 46% 50%
8%
190
Q107: When you think about companies that enable you to secure and manage mobile devices like smartphones and tablets, which brands come to mind?
0% Symantec 10% 20% 30% 40% 50% 60% 70% 80% 90% 86%
Good Technologies
14%
McAfee
14%
Boxtone
0%
Lookout
0%
MobileIron
0%
Sybase
0%
Trend Micro
0%
Zenprise
0%
191
Q108: Which of these brands do you associate with optimizing and protecting your virtual environment?
0% Microsoft McAfee Symantec IBM HP VMware 21% 35% 39% 46% 46% 10% 20% 30% 40% 50% 60% 66% 70%
CA
Trend Juniper EMC CommVault 4% 8% 7%
11%
11%
192
Q109: Which of these brands do you associate with building and securing your cloud?
0% Microsoft IBM Cisco Symantec McAfee HP Oracle Dell VMware Citrix Trend Micro CA EMC BMC 5% 4% 10% 9% 20% 20% 18% 23% 31% 31% 29% 38% 10% 20% 30% 40% 50% 60% 65% 70%
26%
193
Q110: Which of these brands do you associate with securing and managing mobile devices like smartphones and tablets?
0% McAfee 10% 20% 30% 40% 50% 60% 50%
Symantec
42%
Trend Micro
20%
MobileIron
17%
Sybase
14%
Good Technologies
13%
Lookout
12%
Zenprise
9%
Boxtone
4%
194
Q111: How strongly do you associate each of the following brands with optimizing and protecting your virtual environment?
1 - No association at all 100% 12% 90% 15% 15% 19% 17% 18% 15% 11% 2 - Very little association 5% 3 - Neutral 6% 4 - Somewhat associated 5% 6% 18% 5 - Extremely associated 0% 2% 15% 3% 13%
11%
9%
80% 32%
19%
70%
29% 28% 35% 31% 37% 29% 38% 38% 38%
60%
41%
50% 24% 17%
40%
9% 30% 12% 20% 4%
17% 8%
15%
16%
11%
12%
18%
29%
10% 21%
33%
31%
28%
32% 26%
37% 29% 26%
35%
0% Microsoft Trend Symantec McAfee VMware HP CommVault EMC IBM CA Juniper 195
Q111: How strongly do you associate each of the following brands with optimizing and protecting your virtual environment?
(Somewhat/Extremely associated)
0% Microsoft Trend Symantec McAfee VMware HP 24% 24% 23% 26% 30% 5% 10% 15% 20% 25% 30% 35% 40% 45% 44% 50%
CommVault
EMC IBM CA Juniper 18% 17% 16%
23%
22%
196
Q112: How strongly do you associate each of the following brands with building and securing your cloud?
1 - No association at all 100% 17% 13% 8% 2 - Very little association 4% 6% 6% 3 - Neutral 7% 4 - Somewhat associated 6% 5 - Extremely associated 4% 11% 20% 15% 9% 10% 10% 5% 5%
4%
11%
90%
80%
23% 70% 23%
27%
31%
26%
26%
17%
20%
18%
60% 27% 33% 32% 34% 38%
33%
36%
39%
34%
39%
44%
50% 34%
34%
32%
40%
14%
30% 10% 11% 14% 9% 9% 14%
13%
19%
18%
13%
8%
20% 11% 23% 14% 0% Microsoft McAfee
11%
10%
22%
27% 20%
26%
29%
26%
29%
26%
29%
27%
28%
29%
HP
Oracle
Symantec
Citrix
Trend Micro
Cisco
EMC
Dell
VMware
CA
BMC
IBM
197
Q112: How strongly do you associate each of the following brands with building and securing your cloud?
0% Microsoft McAfee HP Oracle 35% 35% 35% 32% 32% 28% 28% 24% 24% 20% 20% 16% 15% 5% 10% 15% 20% 25% 30% 35% 40% 40% 45%
Symantec
Citrix Trend Micro Cisco EMC Dell VMware CA BMC IBM
198
Q113: How strongly do you associate each of the following brands with securing and managing mobile devices like smartphones and tablets?
1 - No association at all 100% 10% 90% 80% 70% 60% 26% 50% 40% 12% 30% 20% 30% 10% 0% McAfee Sybase Symantec Good Technologies Trend Micro Boxtone MobileIron Lookout Zenprise 9% 10% 14% 9% 13% 13% 8% 33% 38% 36% 34% 34% 43% 44% 9% 12% 15% 22% 2 - Very little association 5% 3 - Neutral 8% 11% 4 - Somewhat associated 7% 11% 7% 10% 5 - Extremely associated 6% 9% 5% 9%
17%
14%
44%
13%
31%
32%
26%
29%
33%
36% 30%
34%
199
Q113: How strongly do you associate each of the following brands with securing and managing mobile devices like smartphones and tablets?
0% McAfee 5% 10% 15% 20% 25% 30% 32% 35%
Sybase
27%
Symantec
26%
Good Technologies
20%
Trend Micro
19%
Boxtone
19%
MobileIron
17%
Lookout
15%
Zenprise
14%
200
201
202
203
204
205
206
207
208
209
210

Symantec 2011 Enterprise Cloud Study PRESS DECK - Denmark

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Symantec 2011 Enterprise Cloud Study PRESS DECK - Denmark

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2011 Virtualization and Evolution to the Cloud Survey

Denmark Key Findings

3,700 enterprises worldwide, 100 in Denmark

Increasing focus on business-critical applications

Denmark behind the rest of the world

Q12: At what stage is your organization in each of the following areas?

30% 42% 43%

20% 32% 10% 34%

Gaps Between Expectations and Reality Reveal Evolving Market

We measured the gap between expected and realized goals

Server virtualization tracked well (4% average improvement)

Hybrid/Private Cloud Computing

Increasing Focus on Business-Critical Applications

More slowly leveraging hybrid/private cloud technologies

Quality of Service Challenges Emerge as Top Priorities

IT and Business Executives Out of Synch

Most Organizations Lean Heavily on Third-party Service Providers

Set realistic expectations and track your results

1,000 to 2,499 (Small Enterprise)

2,500 to 4,999 (Medium Enterprise)

5,000 or more (Large Enterprise)

Q3: What is your organization's primary industry?

Information Technology and Communications

Q4: What is your primary role?

Management role in IT, primarily focused on strategic issues

Management role in IT, primarily focused on tactical/operational issues

Q5: What is your title?

Vice President or Senior Vice President in a computing area

Director in a computing area

Manager of Information Systems or Computer Systems

Q6: What is your age?

Q7: What is your gender?

Q8: How many years have you been working in IT?

Less than $50M

Declining between 10 and 24% per year

Declining between 1 and 9% per year

Flat: Neither growing nor declining

Growing between 1 and 9% per year

Growing between 10 and 24% per year

Growing between 25 and 49% per year

Growing between 50 and 99% per year

Growing 100% per year or more

Q11: What is your familiarity with each of these technologies?

Q11: What is your familiarity with each of these technologies?

Desktop or endpoint virtualization

Private or hybrid cloud computing

Q12: At what stage is your organization in each of the following areas?

30% 42% 43%

20% 32% 10% 34%

Q12: At what stage is your organization in each of the following areas?

Desktop or endpoint virtualization

Private or hybrid cloud computing

5% 10% 15% 36% 5%

Concerns about legal issues regarding software adoption

Improve server utilization ratios/reduce server count

60% 53% 50% 47%

21% 21% 21% 29% 0% 21% 7% 0% 14% 0% 36% 0%

Mitigate common data center issues (power, heat, space issues)

50% 43% 40% 29%

Email and calendar

14% 0% Management and reporting tools

Security and patch management

Storage management issues