Professional Documents
Culture Documents
Chapte r
Learning Outcomes
Tell who managers are and where they work Define management Describe what managers do Explain why its important to study management Describe the factors that are reshaping and redefining management
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Managers
Individuals in organizations who direct the activities of others.
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Middle Managers
Manage the activities of other managers. Examples; District Manager, Division Manager
First-line Managers
Responsible for directing nonmanagerial employees Examples; Supervisor, Team Leader
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What Is Management?
Management
The process of getting things done effectively and efficiently, with and through people
Effectiveness
Doing the right things, doing those tasks that help an organization reach its goals
Efficiency
Concerned with the means, efficient use of resources Copyrightpeople, money, and 1-8 like 2011 Pearson Education
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Organizing
Arranging and structuring work to accomplish organizational goals
Leading
Directing the work activities of others
Controlling
Monitoring, comparing, and correcting work performance
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Interpersonal Roles
Figurehead, Leader, and Liaison
Informational Roles
Monitor, Disseminator and Spokesperson
Decisional roles
Entrepreneur, Disturbance Handler, Copyright 2011 Pearson Resource Allocator and Negotiator Education
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National Borders
These concepts work best in English-speaking countries and may need to be modified2011 Pearson Copyright Education in other global
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Conceptual Skills
Used to analyze complex situations
Interpersonal Skills
Used to communicate, motivate, mentor and delegate
Technical Skills
Based on specialized knowledge required for work
Political Skills
Used to build Copyright 2011 Pearson and establish a power base Education connections
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Economics
Provides us with an understanding of the changing economy and competition in a global context Copyright 2011 Pearson Education
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Psychology
The science that seeks to measure, explain and sometimes change the behavior of humans
Political Science
The study of behavior and groups within a political environment
Sociology
The study of people in relationship to their fellow human beings
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Welcome to the new world of management! Today managers must deal with
Changing workplaces Ethical and trust issues Global economic uncertainties Changing technologies
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History Module
A Brief History of Managements Roots
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Early Management
Management has been practiced a long time. Organized endeavors directed by people responsible for planning, organizing, leading and controlling have existed for Copyright thousands of years 2011 Pearson Education
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Classical Approaches
Scientific Management
Frederick W. Taylor described scientific management as a method of scientifically finding the one best way to do a job
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Behavioral Approaches
Early management writers included
Robert Owen, was concerned about deplorable working conditions Hugo Munsterberg, a pioneer the field of industrial psychology Mary Parker Follett recognized hat organizations could be viewed from both individual and group behavior.
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Quantitative Approaches
Quantitative Approach
Used quantitative techniques to improve decision making Evolved from mathematical and statistical solutions developed for military problems during World War II W. Edwards Deming and Joseph M. Duran s ideas became the basis for total quality management (TQM)
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Contemporary Approaches
Focused on managers concerns inside the organization
Chester Barnard wrote in his 1938 book The Functions of the Executive that an organization functioned as a cooperative system Fred Feildler first popularized the contingency approach (or situational approach) which says that organizations, employees, and situations are different and require Copyright different ways of 2011 Pearson managing 1-33 Education